I wish to commend the Assistant Store Manager, "Kristina" @ the Delta London Drugs Store #017 for her excellent customer relationship and management. Been a loyal customer for decades at this location, but an issue arose with one of the managers, "S*****" when I called re: return of a gifted item. He gave me a condescending difficult time. Sincere appreciation to Kristina who's an asset to London Drugs. (Also thanks to "Preet KM, Customer Care agent @ Head Office for directing my dilemma to Kristina) D. J. D. read more

I came here with B to get chocolate. We noticed the candy options and the deals were not the same as the downtown location. This LD is much more quieter. Because it is located in Surrey, there are plenty of free parking outside. It was very quiet inside and not that many people. Line ups were not bad. Nothing too wow here. read more

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I went in looking to buy a new Playstation 5, and a sound bar for my tv. The dude working there refused to show me a Samsung sound bar if I couldn't tell him the exact specifications I was looking for. He kept insisting I tell him exactly which one I wanted, before he would show any to me. I ended up walking out, going to Walmart instead! I'll never stop at this location again. read more

Went to photo dept after getting married and had a "gallery" of photos which I am unfamiliar on how the process works. I mean let's face it, when was the last time you actually got photos printed? Back when I had a waterproof Kodak in the early 80's. So, older lady I'm guessing in her 60's looks at me like I had 3 heads when I asked her what I needed to do as far as downloading etc. I am so tired of getting treated like crap by humans that hate their job. Give me a robot any day. AND there is literally 100's of other places to spend my money on the once in a lifetime occasion and that's exactly what I'll be doing. My god the customer service is horrid these days... read more

Shopping here can be like pulling teeth. If you have any coupons beware! You may as well be a beggar with the customer service you will get. read more

I don't know why it has bad reviews, but like everything satisfied clients don't post. I live close and I've been there so many times, mostly for electronics and the computer guys are great. read more

Solid 3.5, it's the most massive LD i've been to, land sure is cheap out here. The computer section alone is twice the size of Victoria's...and the customer service is a lot better than Best Buy, they actually ask you if you need any help instead of chasing someone down. Was shopping for those fancy earphones so you can watch TV without disturbing others, good, expensive options. Lots of space between the aisles. located beside Staples. read more

Had a USB with 12 pictures that needed to be printed. Went to this location Saturday at 12:30pm. Service desk had 2 employees and about 5 people in line. They have ONE computer to do do these types of things - after about 15 minutes of waiting, the clerk says she can copy the files and she'll do it for us.. come back at 4pm she says. Great! So we go back at 4:15. There is ONE employee and about 8 people in line. All of a sudden, another employee comes in, asks the clerk if she "has her pictures"... the clerk stops what she's doing WITH A CUSTOMER, and rings in this other employees pictures. We are standing right at the til, BOTH employees completely ignore us. The second one says "bye" and leaves the store. Meanwhile, it's now 4:35. Another employee comes along and asks if we're waiting for a pick up. We , give him our name and he comes back and says he can't find anything.. the other employee tells him the girl that took our order is on a break until 4:30. And we should wait. Then says, I don't know why she gave you such a short window of time anyways. I said, that's not my problem - she said 4 it's now 4:40. He says you'll have to wait. So we said no thanks, we'll go somewhere else. We went to a photo store in Scottsdale Mall.. buddy clicked here, clicked there and said "ready in 10" ... i might add Staples wantes to charge us a $3.50 "process fee" on top of the photo charge. This other company... 10 minutes, zero hassle, photo charge only. I will never go to Staples for this type of service. read more

Extremely rude and disrespectful customer service. I had bought a vacuum and it worked perfectly fine it was a great vacuum until recently. Everytime we use it it just barely picks up anything off our carpet and the brush itself will stop rolling in between of vacuuming for 5-10 min. So I went to return it as the policy is a year to return such items if anything goes wrong. First I talked to the customer service specialist who constantly told us there was a problem with the belt in the vacuum. Even though we insisted that the brush rolls and it would not if the belt was broken/ not working. She said she would take a look but instead called for someone else. This lady who came was extremely rude to myself and my mom. My mom is not fluent in english but understands but she went on talking to my mom like she was a 2 year old kid with utmost disrespect and attitude. She turned on the vacuum and tried it on the floor and said it works fine and insisted the belt is broken and when I asked how do we check for the belt because we don't know how too she told me with so much attitude well you should learn then and that they can't don't anything about it. Then she realized oh wait it's not broken and still said they can't do anything. So I politely asked to see a manager thinking we don't have to deal with such rudeness. The store manager was not any different. He came no respectful greeting or anything and he did the exact  same thing. Turned it on and was like it works perfectly fine. I explained the situation extremely respectfully and maturely and he himself was just as rude as the employee from before. I told him that when you continue to vacuum on the carpet for over 5 mins it barely picks up/ cleans anything. He turned on the vacuum and did the exact same thing as the previous rude employee. He turned it on and stood there for 2-3 mins and claimed it works fine and nothing is wrong with it. I again explained that when you do it on carpet and actually vacuum it does not do a good job and the brush stops rolling in between and that it also leaves the house smelling really bad. He continued to argue back and say nope that its fine, I even explained to him we would not just come back after all these months if it worked fine like it did before. At this point I also started being rude and angry as they were all along and told him there is a clear difference between vacuuming on a dense carpet through the whole house vs. standing in one place on floor with it turned on. But he just said no and walked away. He also did not even help put the vacuum back in the box just left it there without saying anything and my mom was trying to ask him something still talking so  politely even though they did the complete opposite and he just ignored her and kept walking. And I said we would go to a different location and we did. And they understood our concern and returned it as there is the year warranty policy. I never had any issue like this at any other location but the staff in this one including the store manager himself was extremely unacceptable for customer service. I have been going to this location for years now but never had to return anything but when I did we had to face such disrespect. read more