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Trail Appliances - Surrey

2.6 (27 reviews)
Closed • 10:00 am - 6:00 pm
Updated over 3 months ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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4 years ago

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5 years ago

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3 years ago

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6 years ago

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6 years ago

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11 years ago

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9 years ago

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8 years ago

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10 years ago

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8 years ago

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8 years ago

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8 years ago

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13 years ago

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Ben's Appliances

Ben's Appliances

4.0(15 reviews)
7.3 km

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

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Ben's Appliances
Ben's Appliances
Ben's Appliances

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Canadian Appliance Source

Canadian Appliance Source

2.4(16 reviews)
1.4 km

I purchased a dishwasher from this company including install. they never installed it. They then…read morecanclled the installation portion and did not refund the money. So they took $200 away from me. These people are criminals. The sales person is shareef.m@canadianappliance.ca

When we walked in, we were kindly helped by the salesman named Farman. We told him what we were…read morelooking for and he directed us to an undercounter fridge that met our requirements. They had an "open" box model available at a $200 discount. After verifying with Farman that we would have 48 hours to take it home and make sure it worked (or we could return it and pay the difference for a boxed one), we purchased the unit . We waited the suggested 24 hours to plug the unit in after moving it, but it turned out, that the unit does not work at all. It would not even start. I called Farman immediately and then reached out by email, only to be told that despite what he said at the time of purchase, the store policy is such that they will not return the "open box" and we would have to go through warranty to get our brand new unit repaired. (But, as per his email, I was free to tell the returns department that it was his "miscommunication" and see if they would help me which he knew they wouldn't)... It is now the night of April 11 and we are weeks away from getting our brand new unit, purchased on April 1, repaired and working. The unit has a refrigerant leak that requires repair and the unit then needs be charged, by yet another tech. Hopefully, that is the only issue and it starts working at that point. Regardless, the event that we actually needed it for, has since passed. We are so frustrated and disappointed as Farman is quite aware that he gave us misinformation or we would never have purchased their floor model.

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Canadian Appliance Source - Tile scraped

Tile scraped

Canadian Appliance Source - Gouge on wall next to microwave

Gouge on wall next to microwave

Canadian Appliance Source

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Trail Appliances - Surrey - appliances - Updated May 2026

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