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    London Auto Services

    4.5 (16 reviews)
    Closed 8:00 am - 5:00 pm

    Services - London Auto Services

    Auto diagnosis or inspection

    Auto maintenance

    Auto repairs

    6 More Services

    Auto battery or electrical system repair

    Auto brake repair

    Auto light repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    London Auto Services Photos

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    Recommended Reviews - London Auto Services

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    Stone chip

    London Auto has a fantastic reputation and many great ratings, so I wanted to bring my problematic XK8 to their shop, primarily for some shifter repairs and multiple engine trouble codes. First, the good news, at the end of it all, they did a good job of addressing my primary problem, made a very good repair and diagnosis to the shifter, and diagnosed and fixed most of the trouble codes with a new battery, so I was happy about that. Unfortunately, I was very disappointed by my overall experience. The shop had the car for over 5 weeks. Not once during the entire time did I receive any communication from the shop, unless I initiated it via email or a phone call. Each week, I had to call the shop to ask for some updates; progress was extremely slow. This, after I provided a well-written printed-out document with my contact info and a detailed explanation of my issues with the car and a list of tasks I'd like to have tackled. My list was promptly ignored and my cell phone number was incorrectly written down in their files. Of course, they had my correct work number, which they did not employ after many times of them telling me "we've been trying to get a hold of you," after they call that exact work number after I send them emails about how come they don't ever contact me, and the number works just fine. Although they eventually tackled the primary issues with the car, it was after me calling them each week trying to get some type of progress report and trying to get them to actually work on the car. Later in the process, they were highly distracted by trying to fix a more minor issue, while ignoring one of the primary shifter issues, which was the main reason the car was in the shop. The other, more minor tasks I had written on the form were ignored and never even brought up by the shop. I didn't bring them up later, because I knew it would take another 5 weeks at the rate they were going. When I picked the car up, I found that the third brake light cover was unattached from the base, the driver's side door panel was loose and had a few broken clips, and the emergency triangle kit that is trunk-lid mounted had come off of the trunk lid, because they slammed the trunk lid too hard. In addition, a broken piece of this kit (it was already broken) found its way into the wheel stowage well, which could only mean they had this well open and saw this come off, but made no attempt to collect the broken piece, nor try to re-install the kit on the trunk lid. The rest of the kit was on the trunk floor, on top of the closed stowage panel. In addition, I had removed the console for easy access to the shifter for the shop to work on. Although I did not specifically mention to put the console back together, since I just assumed they would re-install it, it was just left off. You would think they would put this back together or ask, "would you like your console put back on?" before I took delivery. Most disappointingly, the day after I originally wrote this, I noticed a few very large stone chips in the front of the car that were not there when I dropped it off over a month earlier. It looks like they must have test driven the car on a gravel road at high speed. I changed my rating to 1-star because of this. This is significant damage to the paint. I understand things can happen, break, go loose, but there is no excuse for the condition I found my car upon pick-up, regardless. You would think they would at least mention the broken door panel, brake light housing, console, and triangle kit, but they just ignored all of these items and delivered the car to me with these things in various states of disrepair, which shows to me a lack of attention to detail and a complete indifference about general care of my care while it was in their possession, minus the repairs that were made. Where did they drive this car that they picked up these large stone chips and caused significant damage to the paint? I am completely disappointed by my experience; I would not recommend this shop if this is how they treat their customers' cars.

    A Triumph for sale. My brother-in-law had one and it brings up great memories. Only $18,000!

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    2 years ago

    Outstanding service and quality workmanship. Everyone here loves antique cars and it is reflected in their work.

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    5 years ago

    They got me right in Monday as I was broken down. Fixed my car 100%. Great place and great mechanics

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    4 years ago

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    9 years ago

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    11 years ago

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    7 years ago

    Awesome shop that is focused on high quality work at reasonable prices. Strongly recommend London Auto Services.

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    10 years ago

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    13 years ago

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    Ask the Community - London Auto Services

    Review Highlights - London Auto Services

    Both times my car was fine, and they did not charge me for any of their time or expertise!

    Mentioned in 3 reviews

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    Ben Nielsen's Skyline Automotive

    Ben Nielsen's Skyline Automotive

    (120 reviews)

    I really can't say enough about how amazing Ben Nielsen and his entire team over at skyline have…read morebeen to me and to my family. My Audi Q7 broke down last week and was inoperable for six days. Ben took my call and kept me calm and focused while we tried to figure out what exactly was going on with my suv. After a few minutes on the phone we thought it was best to have it towed to the nearest shop a few miles away (by the way, this was an evening/after hours call). Ben helped get me a tow and offered to send me a car to be driven home. I opted to walk down the street to a local restaurant to take advantage of my stranded situation (that's an entirely different story). Back to my review. The next morning the Nielsen team helped me understand what was going on with my suv, the options available to me, and provided a detailed break down of the costs associated with the five years of neglect and work needed to be sone to my suv. The number was a big number but there is a cost associated with having skilled technicians on staff to do the work and do it right. I was ok with this and they were kind enough to work with me on the price. Through the entire process, Ben and his team kept me in the loop at all stages of the service, until my car suv was ready for pick up. I recommend anyone looking for a hard-working, honest team to service your car or SUV to look no further than Ben Nielsen at any of his locations. My wife and I often use one of their locations in Alexandria on Colvin street because it's closer to home, but when my Audi broke down, skyline became the best option. There's no financial incentive for me to give this review only the gratitude, gratefulness, and my overall desire to thank the team for what they did. Thank you Ben and the Skyline team!

    I don't write reviews, but today I feel I have to. I have taken my 2004 Jeep Grand Cherokee to Ben…read moreNielsen Skyline Automotive for several years. Sometimes the work is fine and sometimes its not. Too often I drive out with a new problem that I did not have before. A year ago this happened with the Steering Gear Box, which started making a grinding noise as soon as I left the lot. I had to bring it back and pay for a new one. Today, I brought it in for a few minor issues and an inspection and oil change. I also asked them to look at the rear end because I was sometimes experiencing a light "clunk" when I would drive over bumps. They told me the rear differential was making that noise. It seemed odd to me that the rear differential would be the cause. So I told them it was not a big enough issue at the moment to justify $3,000 for a new rear differential. I drove it home and - voila - the rear differential is now making a grinding noise (it was not before). The clunk is still there, but that is not on them. I am not going back because I never know if I am going to drive out with more problems than I came in with.

    Auto Stop Falls Church - We're well shaded - keep your eyes peeled for our big sign with a wrench!

    Auto Stop Falls Church

    (178 reviews)

    Once again another awesome experience at Auto Stop. My car is older now and had an oil leak that…read morerequired a two step repair to ensure the leak was fully repaired. Bill kept me informed every step of the way with various options and what made sense to do now versus waiting for another time. The price was very reasonable and they always go above and beyond for their customers. They even paid for my Lyft to and from the shop since I had to leave my car for the repairs. They've saved me thousands of dollars over the years with their honest and transparent car service and advice. They've saved me thousands of dollars over the years with their honest and transparent car service and advice. Auto Stop is the ONLY place I'll take my car to and I trust them 100%.

    I have been taking my car here for service and other maintenance for the past five years. They…read morealways take time to answer questions and explain what exactly is needed. The thing I appreciate the most is that they are very open and honest about what actually needs to be fixed vs can be deferred. I've also always felt comfortable declining services and never felt pressured to get anything that I didn't need to. One time we had a tire puncture and thought we were going to get it repaired at the shop but quickly realized we would need all four tires replaced so decided to get it done at Costco tire center. We asked if they could help us put the spare on so we can drive the car back and they did everything with no questions and free of charge. Highly recommend!

    Smokey's Garage

    Smokey's Garage

    (77 reviews)

    Falls Church City

    I brought my car in for the 85K service which consisted of an oil change and a tire rotation…read moreaccording to the manager. He continued to look online and found a transmission flush was needed for 90K and would cost $300. I decided to only have the 85K service work completed and told him so. As was leaving the station, I asked if the work would only be the oil change and tire rotation and he said "yes". The next day, I called him and he stated he performed the transmission flush work for $300 without my consent. We discussed it and he stated he would remove it from the bill. In good faith, I paid the extra $300 but will no longer do business with Smokey's Garage again.

    I want to start this off by saying: I was never once a customer here. Let me explain, My husband…read moreand I were in two separate vehicles attempting to drop off our U-Haul truck after moving here. The U-Haul entrance had been blocked off by several trucks to I attempted to turn into smokeys in order to turn around. As soon as I turned into the lot they were scrambling to kick us out, one of the men (shorter) walked up to my husband and was talking with him. The taller man walked up to me aggressively, calling me stupid and other names while I attempted to explain how I was just turning around. I couldn't even actually explain because of him yelling at me and making a scene, he had walked off not even a moment later to go get lunch while the shorter man told my husband we could park there for a moment. I never write reviews but based off of me not even being a customer, the way they treated me was DISGUSTING. I will never ever bring my money here and I wouldn't recommend anyone to either.

    London Auto Services - autorepair - Updated May 2026

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