Off-the-chain OUTSTANDING. I had AAA flat bed my 2012 6-spd Vette to Raju and company a few days ago at the recommendation of a friend who's been bringing his Vettes here for years. I couldn't shift it into reverse and was thinking I was looking at either shifter replacement or transmission work. Raju investigated the shifter and the lock-out solenoid atop the transmission. Turns out the issue was evidently a wiring issue at that solenoid. Raj re-seated the solenoid and took the car out for a spin. Problem resolved! The shop also gave me a reasonable estimate for replacing the solenoid down the road, should it later be necessary to do so. What's it worth to you to have an honest, efficient mechanic like this?? THANK YOU IMPORT AUTO. read more

Import Auto Service - Ren's 2012 C6 - Auto Repair Near Me - Alexandria, Virginia

I have been bringing my 2012 BMW I to Import Auto Service for nearly 10 years now. The service is always impeccable, and the costs are reasonable. I highly recommend them. read more

Great shop! I have been coming here for a few months now and they've provided top-notch service each time Ive visited their establishment. Izabel, the front desk service advisor, provides amazing customer service and always takes the time to explain your diagnosis with you. She really makes you feel like a valued customer and is one of the reasons I'll continue to take my vehicle here. -Keisha read more

They have worked on 4 of my cars and every time the service has been impeccable. Their techs are always friendly, responsive, and have immense knowledge on both foreign and domestic cars. They offered sound advice as to what my car needs and does not need. They also do state inspections which is very convenient. This is my only go to place for any mechanical-related work! read more

The auto service is fantastic. I am so happy I found them. They initially helped me with my tire pressure as a result of a nail. They are precise, ethical, clean, and polite. I can trust them with my vehicle. The prices are fair, and the work done by them impecable. They know how to work on Ranges. read more

These guys are fantastic. I used to get my BMW 535x serviced at the dealership but I've happily switched over to Import Auto Service. Their prices have been phenomenal compared to what I could pay at BMW (I have called to compare and have saved a LOT) and they are willing to work with you as much as possible. Overall, I'm a very happy customer and recommend them to anyone. read more

Import Auto Service has always come through for me. I don't know alot about cars but Import Auto has always been there to support me with any questions. When I was concerned about a light going off in my car, I stopped by and they fit me in to assure me that my car was drivable and helped me understand what the issue was and come up with a plan. They go above and beyond and I feel lucky to have their support. As a single mom, it feels good to know you're not getting taken advantage of during a vulnerable moment and they also care about your family's safety. I highly recommend them to anyone. read more

Always excellent service for my volvos. Much cheaper than dealer. They know volvo's like the back of their hand. read more

These guys are amazing. Bought a used Nissan Altima and needed a handful of repairs (AC, tire rotation, transmission repair). They fixed everything and were very professional. read more

I have used their services twice, and satisfied with the results on both occasions; with the Technical competence, Quality of work, Turnaround time, Price, and honesty presented. I will continue to use this business for servicing my (13 year old) 5 series BMW. When it comes to price, and quality of service, you will be a happy customer as well. read more

Honesty, and good customer service is a dying art. But these guys at Import Auto Service provide that and I have been happy with them for 7 years now. They have taken good care of my Volvo XC90 read more

BEWARE. They do sloppy, horrible jobs and completely ruined my car. I gave these guys many chances and now I have a very annoying and expensive mistake to deal with. First I took the car to them for an Oil Change a few weeks ago and told them to do a check- up to make sure everything was allright with my old Civic. Obviously they did not do an extensive one, because the car broke down from overheating a week later. I decided to have it towed back there because it was close, and they said that they did not check fluids during check ups (really?!) and that my overheating was just due to a broken radiator cap, so I let them "fix" this and was happy it only cost ~$100. Fast forward to exactly one week later... my car broke down again from overheating. Luckily, I pull into a gas station where the owner took a look and says the pipe/hose connecting to the fluids was not installed properly when it was "fixed" by Import Auto Service. Finally, I took my car to the dealer and they said it was totalled (would cost $5,000 - $6,000 to fix) because of a broken cylinder, due to driving too much while it was overheating. So, I basically have a TOTALLED vehicle because of these guys. When I called to tell them about this, they said "Oh sure, bring it back in but we will only give you maximum $50 if it was our mistake." Max $50??? for a totalled car that was their fault for 1) not checking what was wrong with it in the first place and then 2) not properly fixing the problem? Avoid at all costs!!!!!!!!!!! read more

If I could leave this place negative stars, I would. Over the course of six month I paid them about $2500 for a check light on my Volvo S40. They said according to their computer the steps they took in fixing the problems were accurate. Once I got my car back the 3rd time, the check light was still on. They told me I needed to go to the dealership to get the ecu flashed. And that I had to pay for that. What pissed me off the most is that I asked the for the parts back both times they did repairs (timing belt, solenoid) etc and they threw them out. I was completely ripped off and there is nothing I can do. They said they are a cheaper alternative to the dealership and they might be but do not get any major work done here. They never called me I always had to call them. Worst service ever. Went to a different garage to fix the check light and $100 later it was fixed. read more

This was a great shop and I was very satisfied with the work! Originally came in for an oil change but the car was also making some squeaky noise despite taking it to the BMW dealership the noise never went away Since I was already here for an oil change , they took about 20 minutes and fixed it. It's been about a month no more noises. These people are more reliable and much cheaper than BMW dealership. Very experienced on foreign cars Manager was great ! I would always come back here' read more

Great place, they know their BMW's and prices are very reasonable!

I have to say I am TOTALLY impressed with the service I received. I was traveling through Washington DC when My vehicle started overheating on I-95. Panicked, I looked for the nearest Mechanic. I got off the highway at a local gas station and low and behold they had a mechanic on duty. They quickly diagnosed that it was NOT the radiator but just a sending unit. A quick order from the parts store and about a hour later we were back on the road good as new. Their prices were extremely reasonable and I felt confident with their work. They were sooooooo kind and professional and I feel blessed to have found them read more

I want to let you know how happy I was to have selected your business for my repair needs.I had flown out to Virginia to check out my son's vehicle before I drove it home to Indianapolis. I found out that vehicle needed transmission repair/rebuild and a tune-up.The transmission repair was repaired first and worked wonderful.After having such a good out come I took it back for the tune-up and making road worthy for a trip across the USA. All the employees that I have talked to treated me very professionally manner.I have a good friend who has a repair shop and left feeling like I have just been there.Prices were better than I could received any other place and at no time did they try to sell me things that I did'nt want.Thank-you for a wonderful expierence at Import Auto Service. I usually don't feel so good after spending money like this. read more

I dont know what these idiots are saying, best shop ever, super professional and very reliable work and very friendly, if you need good work done, come to these guys. read more

I've been meaning to leave this review for a while. These guys are AWESOME. They are honest and capable, and can handle anything that the dealership claims only they can do. Most shops will quote you one price, the dealership will quote you twice that and Import Auto Service will actually charge you what it's worth, which always happens to be less. They come highly recommended by other mechanics and are just so nice and helpful. I don't get depressed any more when I have serious car trouble because I know I won't have to sell a kidney and go through the headache of haggling with a crooked mechanic. Now that I have Import Auto Service, I won't be going anywhere else. read more

Overall good job. Seemed like the job (replace all belts) took a bit too long but I was satisfied with the work and reasonable cost for the work done. Recommend. read more

I have had my cars repaired here for over 20 years. Service has always been excellent and at a reasonable cost. The work has been everything from the simple to a rebuilt transmission. If you are looking for quality service, this is the place to go. read more

Import Auto Service has been taking care of my BMWs for over 10 years. I know I can count on them to do the work right the first time and at a fair price. Their experience and expertise allows them to diagnose issues quickly and accurately. And once they have done it, they are able to fix the problem right away and get the car back on the road. I have referred their services to friends and neighbors who have also been very pleased with their own experiences and the work that they had done. I highly recommend Import Auto Service for anyone looking for high quality work at fair prices, especially on a BMW. read more

Absolutely awesome service! They got me in for routine maintenance on my vehicle. I was a little skeptical because it was in the back of a gas station, but the people were so friendly, did a great job and when I picked up my car they gave me gift bag with reusable shopping bag, mug, key chain and cloth to clean glasses. I was very impressed. Definitely going back here and recommending to all my friends!! read more

On the whole, I'd say my experience here was negative. Have a 99' BMW M3. Original clutch finally went out, so I took it to these guys, as we live close by. Clutch was fixed, but first and reverse gears came back all messed up (super rough to put in gear; requires so much strength my wife can't drive the car anymore). Mechanic claims it's the gearbox itself -- BMW of Alexandria says its the way these guys put in the clutch. Who knows -- shifting was fine when I brought the car to them. I tried to save a little $$ -- shouldn't have bothered. Pretty expensive mistake on my part. read more

So I went in to get a quick oil change and inspection and it took me over 2 hours to get the job done. In addition they rejected my car because I refuse to pay $16 for a light bulb that cost me $4 at the auto store. I fixed the light bulb and came back thinking all they would need to do is see the lights on and change the rejection sticker. Nope, they had me wait in line for another hour - the total time spent was 3 hrs. I have been coming to this location since 2007 and you would think they would extend me courtesies just from being a loyal customer. In addition, their prices have skyrocketed to the point I don't even use their services anymore besides getting all change and inspections. If you are going to pay their current prices, you may as well go to a dealership or find any of the other mechanics in the area that will do the job at a cheaper price. Now about the customer service, the organization needs to learn how to implement personality and the ability to make the customers feel important; especially with the prices they are charging. However, to be fair, the only good customer service I have received from there on a continuous basis is from the tall African-American guy that talks a lot, but clearly funny with personality. To say I am disappointed would be an understatement. I expect better from any organization that is taking my money. Especially when I've been giving you business for over 7 years. Please make adjustments!!! read more

This is a highly unprofessional business. They never call you, even when they promise they will, so you always have to call them to learn anything. Their estimates for when the services will be completed are incredibly inaccurate and a repair that was supposed to take one day took four because they "just started working on it" at the original time you were told to retrieve your vehicle. They will also tell you that "they are almost finished" for two days in a row. They often fail to address specific and major concerns, such as a steering-wheel fluid leak, that they promised to address when you initially brought your vehicle. You car will also be returned in a filthier state, both in the interior and exterior. read more

We have been bringing our cars here for the last three years. We have them do most of the work on our 2008 5 series BMW, 2001 330i, and 2006 Land Rover LR3. At least two of the mechanics here are exceptional. They know BMWs extremely well. I have had many negative experiences with area BMW service centers (poor quality work, being charged for work not done/parts not replaced, outrageous pricing). It's refreshing to deal with honest mechanics who know what they're doing. They have the equipment to reset BMW service intervals, even on the 528xi, which tracks everything from the VA inspection to the age of the brake fluid. They use quality products (e.g., AMSoil and BG) for oil changes and flushes. Their bills usually come in at about 50% of what I'd expect to pay (or have been quoted) at a BMW dealership. I tend to be obsessive about he maintenance of our vehicles (I do not follow the longer fluid change intervals that BMW now recommends; I tend to follow Mike Miller of BMW CCA's "old school maintenance" schedule). We typically keep our cars for at least 10 years, and I strive to have them running at like-new performance levels. The people at Import Auto Service have worked with me to identify the right services for our cars, and when it comes to repairs, their diagnoses have always been accurate and corresponding repairs reasonable. read more

They are very good. I got major work done on my Audi and Mercedes and their prices were much lower than other repair shops. They also gave me the option on using high performance parts like bilstein shocks and brembo brakes. Their front desk manager is also very kind. read more

Went for emissions inspection. First in line, still ten minute wait after they opened. However I paid and was on my way by 25 minutes after they opened. Not bad. Not clean but not bad. Last day of the month and no one else was waiting. read more

Motorbike refused to start after filling her up. Guys let us use their equipment to help us fix it by the station. They even provided expert advice as we wrenched around. As good as it gets, and they declined payment. I'll have my truck serviced there for oil changes and such. read more

We've been using this company for over 20 years. I wouldn't think of taking my car anywhere else. Not only do they do an excellent job at a reasonable price, but they are 100% honest. Before coming to this shop I had tried another that called themselves specialists on imports. My bill was almost always over $1000 and that was twenty years ago. My first charge here was under $100 and my car was fixed. I've been with this company ever since and have always felt at ease knowing our cars were safe and so was our family riding in them. Import Auto Service is in the process of expanding and they're in an easily accessible location. I would most highly recommend them to all. read more

Over the last 25 years or so I have taken all of my cars to Import Auto Service. They are most friendly, helpful, pleasant and they explain problems to my understanding. Most importantly, they do not suggest work that you really don't need. They have saved me a fortune over repair shops I had experienced before Import Auto Service. They always check with me, and give me an estimate of the cost, before doing any work. They are conveniently located on Edsall Road just off of I-395 so it is easy for someone to pick me up when I drop off the car on the way to work. I couldn't be happier with this establishment. Carl E. read more