Looks like they cleaned house, and I am grateful. The manager who practically stole my tires is no longer there and the new Manager Jonathan resolved the matter in one day. Property returned. read more

I made an appointment for 11:00 was told my service would only take 2 hours. It is now 3 hours later and they still haven't even looked at my car. Also, the whole reason I had to make this appointment was they supposedly put new brakes and rotors on my jeep in late July. I've had problems with the braking system ever since. I came here after driving less than 2,000 miles just taking maybe it needing some driving in time. They are telling me somehow it is now my suspension?!? Like how is my suspension the problem with my jeep when there was nothing wrong with it when I brought it into you in for brakes and rotors?!? I would give this place a -10 if I could. It's an absolute joke. And the service team had the attitude like they just don't give a crap about you or anything else. read more

This place is a disaster! Appointments mean nothing so don't waste your time. Very unorganized and inefficient. Please take this review seriously and do not patronize this place. read more

I hate taking my car to the shop, but I love taking it to Pep Boys! Everyone is super friendly and knowledgable, it's easy to schedule an appointment, and they're extremely efficient. I used to do my oil changes and tire rotations at Virginia Tire and Auto, but I'd be waiting for 3+ hours. At Pep Boys, it never takes too long. Also their prices are reasonable and they work with you ahead of time on pricing. Lastly, they include a free inspection so you know everything going on with your car!! 10/10 would recommend!! read more

Don't buy the wheel alignment deal here. Complete Waste of money. They won't honor your wheel alignment deal if you do not mention that you have it. Their machine is so old and outdated that it can't do alignments on newer cars. They take forever to do any service even with an appointment. They will try to sell you parts and services by saying your car has issues. My tire rotation alone took 2 hours. I was supposed to have a wheel alignment, but they wouldn't do it claiming my control arm had too much movement. Went to dealership and dealership service said there was no issue with my car. Clearly one place is being suspicious. Dealers and Auto shops are both shady. Third party auto shops have gone downhill and you won't save a whole lot more money going to these places than going to the dealer. read more

Total scam. Do not go here overpriced and they charge for quotes rediculous. wait times are also redicylous. read more

This review is only for Tire service. December 2023. Inquired about a patch/plug. Hole was too big for my tire. Pep Boys could not plug/patch. No upsell. No upcharge. None of -- buy a new tire. Instead -- they referred me to an independent tire shop down the street, which fixed it (Weber Tire Company, in Fairfax) with a commercial heavy duty plug/patch. As a result, I recommend this customer service. I will return and provide Pep Boys with retail and mechanical business, in the future, for their honesty (at least get a quote). Thank you sir! read more

Peoria,Az Service Center I was there for Vehicle Inspection and they were efficient, Professional and Prompt.......on a Saturday Morning !! Great Customer Service !! read more

Made a 12 Noon online appointment to have 4 new tires installed, pre-purchased the tires that were already in store and ended up wasting the entire afternoon because they never even got the car into a bay. I dropped the car off exactly at Noon and left to go across the street for something to eat. I ate and went to a couple of stores but then realized it was going on 3pm and I hadn't heard a thing about my car so I went back over to find that the car was never moved from where I left it at Noon. I go inside to ask what the heck is going on with my car and the manager - sitting down of course - commences to arguing with me about how busy they are and they just hadn't had time to get my car in - mind you, there were two empty bays when I returned- I also heard one of the other reps ask where the tire installation me mechanic was - the manager kept explaining how they can't control how long each appointment will take. And the point of making an appointment, IS? I asked her how many dedicated tire and alignment mechanics do they have for the day and in a defensive way, she says one. I asked her why couldn't someone just call me and say it wasn't going to happen? Bunch of clowns standing around smirking at each other because I am upset about how they conduct business. What were they going to do if I hadn't come back to check on the status of my car? It would not have been completed. The other guy at the counter comes back in and says they will get it into the bay right now but it will take another hour and a half until the installation is done. I just asked for my key back and left. They made no attempt to make it right or to provide any valid reason for their poor management of appointments. They must be making so much money that they can afford to let you walk away without even trying to help the customer. Time is valuable, and they wasted plenty of mine, I just hope they get it back with their personal appointments since they thought it was ok to waste my time. What's sad is that nothing will change from my review, Pep Boy's will continue making their money, the bot will respond with how sorry they are for my bad experience, etc. always makes me laugh how people get paid more for the title of manager but they poorly manage. Even more pathetic is how I received an email from the online appointment system is them asking if we can reschedule since I MISSED my Noon appointment. I did miss anything. Won't be back and will tell anyone and everyone to stay away from this location. read more

First off nice staff. They have good folks working here. To those who want a reasonable oil change, this should work for you. Have had minor electrical problems resolved here, and it was middle of road pricing. Main thing was they did solve it. Sometimes I'll buy my own parts here, and do the be work myself. This is probably best for car nuts. There are better places price wise for brake or tire work. As for the store itself quite an impressive selection. I wouldn't say the cheapest, but they are often quite competitive. The item I would recommend here is car batteries. Parking is plentiful. It's right in the heart of Annandale on 236. It should work for you. read more

I scheduled an appointment online to save time and selected a specific tire that was listed as "in stock." When I got there the staff at the front desk were rude, I handed over my keys and waited for almost 2 hours before someone came to tell me without any apology that the tire I picked wasn't in stock. I understand mistakes happen but the way the staff handled the situation made it worse. Instead of explaining upfront or apologizing for the inconvenience, they made me feel like it was my fault. It was a frustrating experience I won't lie. The only positive note was a man at the front desk (I think his name was Yusuf) who seemed polite, even though I didn't interact with him directly. Unfortunately, that wasn't enough to make up for the overall poor customer service. read more

I bought 4 brand new tires with premium installation to be done. A little over 700$. When I went in, they were working on my vehicle and then recommended me to get new rear brake pads. The cost of the parts was fine. But the cost of labor seemed very high for this type of work. But I reluctantly agreed. Then I had to also pay for new brake fluid and fluid change. My total was 1041.64$ Big yikes. But I paid because I need my car to go to and from work. The very next day, I'm driving and my brake pedal has no pressure, and the pedal goes to the floor. My car doesn't stop as quickly as it should and I can't drive like that. I call them the next day and ask if they can take a look since they just worked on my car. They said to come Monday (today) so I go in. They take a look and claim that the two front brake hoses were damaged and that I need to replace them. 70$ each, with 168$ labor cost. On top of that, a break flush and brake system bleed costing 156$ with labor warranty 57.12 and A SHOP FEE OF 35$ totaling another 738.03$!! They even tried to charge me for MORE brake fluid after I had JUST paid for it two days prior. It's really strange that my brakes were working just fine before me taking my car into pep boys for my tires. Then they recommend new brake pads and a day later my brake hoses are damaged?? I spent 1780$ for something I was expecting to just be around 700$ Christmas is ruined for my family because I can't afford to buy gifts this year due to the high costs and unexpected "car trouble" that magically appeared after getting my car serviced. I'm NEVER coming back to pep boys ever again. They are SCAMMERS. read more

Had multiple issues taken care of. When starting car at their lot, engine light was on. Told me to bring it back next day for technician who did original work to review. Told me there was an engine 02 sensor issue. Took care from location and was able to bring to dealership service station. Found out person at PEP boys had not secured gas tank gasket properly. Was told by dealership service person that this is one of the things PEP boys is known for doing to have you come back and charge you for something not needed. Also found out PEP Boys is not part of BBB accreditation. read more

4 hours to do an inspection and mount a tire. Complete disregard to peoples time . This is a 30 minute 1 hour job

I emailed the business as requested in the response to my review. I'm still waiting for their response 7 years later.

I never give advice to anyone in any store, but this time I'm going to talk about the poor experience of pep Boys. Changing the tire said to wait for an hour and a half and ended up waiting for three hours. then the person who changed the tire had no experience and installed the rivets of the four tires upside down. Luckily, I found it when I went to another store for inspiration .Go and tell Pep BoyS that the female manager claims to be a repairman and the boss doesn't understand, and that other shop repairmen don't understand. Very arrogant, poor service. I hope those who see it will not go to this store again. read more

Terrible service. I know that they have some technicians who are good, but their service is pretty much rude and unprofessional. Brought my Nissan Altima for brake pads service. Service Advisor (Jonathan) first spend a long time talking to previous customer who was very upset with the service the day before, then got to me and took his sweet time to answer my basic questions about brake service. Quoted a price higher than that of Nissan dealership. Ridiculous place. Will not go there again. read more

PLEASE AVOID THIS PLACE. DO NOT RECOMMEND IT. Terrible service. Went for an oil change, but instead in the process they broke the skid plate (bottom of the car) while driving the car on the lift. This happened in front of me, where the skid plate snapped in half. The employee did not apologize not even acknowledge what he had done. He said they would replace the part. I've been chasing them to get it replaced for almost 2 months now. Every time I talk I am given a new reason as to why they don't have the part yet. Their excuses have been, that the part is coming from out of town, haven't heard from the manufacturer, ordering the original part instead of the used one. Every excuse you can think of. read more

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I went to pep boys yesterday bought two tires and a spare for my truck they didn't put the spare on that I paid for than when I asked about it they said you didn't pay and than they tried to fight me and I showed them the invoice they threatened to call the cops on me because of a mistake they made really terrible service I been there twice and they always do something wrong read more

Pep Boys - This the invoice I paid for everything - Auto Repair Near Me - Annandale, Virginia

Wow, wow, wow! No organization, angry employees, and didn't fix my issue. "Chuck" an employee says (in front of customers) "I'm GETTING SO ANGRY!!!" as soon as I walk in. Great. Then "she shouldn't have left me here by myself!" Then proceeds to cough without covering his mouth on the customers, staring right into their faces. I hope "Chuck" won't be waiting on me instead I got a short angry women I think the woman "Chuck" was raging at who just act annoyed and left me standing there like an idiot. I paid with someone else who said there was no issue and I'm still having a problem. Ok so glad you can take my $120.00. I will not be back. You all have been warned. read more

Those people are complete scammers. Stay away. Quoted one price then gave a complete different price. Stay away.

The absolute worst. Told it would take 2 hours to have my car serviced, called after 3.5 hours to check in and was told it would be another hour. Came after an hour and was told it would be another hour. Stood and watched as my car wasn't even touched or being worked on at all for the first half hour and then someone finally started and finished the work within an hour. 7 hrs after dropping it off it was finally ready, after watching others coming and leaving with their cars for that final hour and a half. It was such a frustrating experience. read more

Do Not Recommend this Business. Please avoid it. November 2023 I took my Jeep Wrangler in to have clutch replaced. Several days for this work to be done and then informed that it was going to cost quite a bit more than originally estimated due to more damage found to clutch. 90-day warranty but at 100 days clutch died. Had it towed to Jeep Dealer and was informed the clutch had completely burned up and was coming apart. The flywheel has to be replaced again. Having to now pay almost double to replace the clutch (again) and broken flywheel (again), on top of the $$$ I already paid Pep Boys less than 4 months ago. read more

I am never going back to Pepboys . The staff in the garage working on our cars, did not even know what a torque wrench is. My maintenance schedule asked for an oil change and a retorquing of the drive shaft, clearly visible from below . The so called mechanic Did not feel confident enough to use a torque wrench to retorque 6 bolts for safety reasons. Apparently Pepboys does not train their staff to deal with cars, how can a mechanic in charge of your car's welfare not know how to use a torque wrench? I know how, but he wouldn't let me. So now, since I don't have a left in my driveway I have to make a special arrangement with someone else just to torque. Those bolts. I still cant believe it. read more

went in at the annandale location for a tire replacement however... they took advantage by having me wait for 3-4 hours (from 10:30am-2pm)... (or even more if i stayed) they said "we don't know what the estimate of it will take...." whereas they were doing other people's cars and were done. I saw my car in the garage. But then was parked and not being untouched to even do my tire. i asked for my keys back. it does not take 3 hours+ for putting on a new tire at least 30 mins or less!!!!!!! never coming back here again... might as well go to a gas station instead. wasted my time! F-- this place and business!!! read more

Piece of **** place. Bathrooms out of order. I asked how long it would take for my service they said "1 hour" so I decided to stay. That was at 10:30 am. I saw my car get lifted on the car bay and sit there for 3 hours untouched. I went across the street to get food and came back and saw my car was finally off the bay. I asked if the car was ready they said almost only have to do alignment. I waited until 3:45pm and asked about my car again. This time they told me the alignment bay is out of service..... so my car had just been sitting there for hours ......... No seriously F*** this place. How did 1 hour get turned into 5? F*** this place. It's a s*** hole. 3 other people waited hours for there cars as well This place needs to offer a lying discount. I would've Atleast felt better if they would've knocked off one or two hundred dollars and apologized for lying about how long the service was going to take. "Sorry for lying to your face and wasting your time here's our lying discount" read more

pep boys Annandale store is one of the worst tires shop and nasty customer services I called today from 2:00 pm - 4:20 pm an employee in the front desk hanged up the phone on my many times and he was very rude I only called to order a tire and I am a loyal customer I bought a lot of tires from this location previously Management needs to investigate this issue and the store has only 2.5 stars on Google read more

Keith helped me out with a blown out tire, was in an out same day. He's the man give him a raise.

The check engine light of my Ford Focus came on January 8th. I made an appointment with Pep Boys in Annandale, VA that evening to have the diagnostics run and see what is wrong. Nearly 2 hours later of waiting they tell me I need an air filter housing assembly, more valves, and new air filter. Just to tell me what was wrong was $130. They were about to close so they couldn't fix it then. I asked if they could give me a quote but they were like our system is down, but I will call you tomorrow. So I wait for the call the next day and it never came, I called them like so how much will it be? The tech says hang on I'll call you back in 15 mins. An hour goes by and I call again and I'm like sooooooooo????? He's like well the thing is the housing assembly we need is not available. As in no ford dealership has it and they all say the only place to find that part is at a junk yard because we don't make them anymore. I'm like......so what now? He very rudely tells me WE DON'T LOOK FOR PARTS IN JUNK YARDS, you'll have to find it yourself and if you do we can fix it then. I luckily find the part on E-bay and after checking 5 billion times that it's the right part AND will fit my car, I buy it, another $200 later. So I wait for it to ship and arrive. It arrives on the 13th or 14th, can barely even remember, and I'm like OK, I'll call pep boys, say I have the part, and then they can just fix it. I call on the 16th asking if I can bring the car in the next day at 5pm and ask if they can just install it, do whatever it is they need to do, they said yes. I come in on the 17th at 5pm that day and they look up what all was needed for my car and they are like yeah we have to order these other parts so you have to come in tomorrow at 2:30pm. I'm like...................FINE. So that brings us to the 18th. I was told the BEST mechanic in the shop will be in and he can do it and it will all be fine and good and great. And it was going to cost me nearly $600. I arrive at Pep Boys. They initially act like they don't know what I'm doing there but finally figure it out. I go to wait in the waiting room knowing it will likely be a while. 90 mins later the same tech who had told me the best mechanic they had would fix it says I have some bad news. The mechanic refuses to fix it since he is not the one who made the recommendations in the first place. I'm like..............what?????? Does he not think the housing assembly or whatever is wrong. He's like you're not listening to me, he won't fix it because since he didn't make the recommended repairs, and if he fixes it and something goes wrong it will be on him. I'm like............so he doesn't think what is recommended is needed? The tech goes you're not listening, he didn't do the diagnostic so he won't do the recommended repairs. I was so taken aback and up and angry with how rude everyone had been, unhelpful, and how much of my time was wasted. I was like but everything is here, all the parts are here. I can't take more time off work (I had a ton of meetings the next day that I really didn't want to have to reschedule and a bunch I need to do and get done and didn't want to waste any more time. I already had to move stuff around work to come in on the 18th). I'm like so what now?????? He's like well the mechanic who did the diagnostic can do it tomorrow. I'm like why can't the guy that's here just do it NOW???? I just want this off my plate, like come on, I already wasted like two days here now Jesus Christ!!!! Like I get warning me that he can't be responsible if the recommended repair doesn't work. But to just refuse and turn me away after I already waited 90 mins. I just sat there and started crying and the tech walks away. I compose myself finally and go to the check out area. And both tech are taking calls and doing paper work like I'm not standing there. Finally he's like so......here's your key. I'm like so what do I do now???? He's like the mechanic that did the diagnostic will be here tomorrow, you can bring it then. I'm like can I make an appointment so I don't have to explain myself again???? He's like for when? I'm like when does he come in? Noon??? Fine make it then. And before I left I was like will my car ACTUALLY be fixed tomorrow??? He's like yes. And I stormed out of the shop without another word. I just felt so defeated and so beaten up with how everyone has been nothing but rude to me concerning my car like I'm bothering them. I'm like this is a repair shop, like why are yall being so hostile to me like this isn't what you do?? In the end I didn't go back and felt completely taken advantage of. Is this a company wide policy in how you deal with customers who have been endlessly patient with their time being wasted??? read more

I called on a Sunday morning asking if I could get a brake fluid flush & rotors replaced, they told me to come up it would just be a few hours (I had no appt. So that is understandable). I get to the location I speak with a tech at the desk & he says "well Sunday's aren't really a good day to get rotors replaced & even the brake fluid" so I ask him if it was because they were so busy and he says "no we don't have a technical to do that today, it's just better during the week". He also turned a guy around before me telling him he couldn't patch a tire. This isn't the first time I've had an issue at this specific location. I had an appointment a few months ago to get an oil change. My appointment was at 8am. I did not get my car back until 6pm that evening. There is no reason this an issue. read more

Now, first, this is a auto parts store with a service department. I give Pep Boys 5 stars for the type of store they are, and the services they offer. But let's break down the good an the bad. Staff. 2.5 stars. When I walked in for my appointment, the body language, attitude and tone of the person working up front was not very friendly. With how this experience ended, I do not think its because the person is rude, or not interested in being helpful. But the attitude of having so much to do, with little or no support and that is clear because here was no service manager in site More on that later. 1 star . Time it took to get my car back. My apt was at 10:30. Oil change and leak in a tire I waited around until 12:15 and left. The person at front had 4-5 people in line waiting to be helped, so I did not bother him, as I would come back after work. I got there at 6:30. Car not only not done. but not even started on It was in bay, hood up and up on the lift. The process of finding out my car was not ready the person there at the front was just overwhelmed and frustrated. I went out and looked in the bay windows which is when I saw my car was not done. I came back in upset and and let them know I Was upset. The car was there since 10:30 and its 6:30 and not even started on. The front desk people went in the back to check and did not come back for 20 minutes. But I found out for good reason. 4 stars The front desk person. I was not happy with him when I got there, but, dang they are busy, and he is busting his butt. The reason he did not come back up, he stayed back there to help get my car done. The other tech who worked on my car, was about to clock out but saw I was upset so, in about 30 minutes time they got it all done so I could leave -5 star for management. There is NO management in the service department. This is no direction. The staff is busting butt to work and there really i no real process in place to make anything easy for the employees which in turn would make it easy for the customers. Its absolutely PATHETIC... Which brings me to the highlight of the problem. And I will be posting pictures. There is a sign up front that says this. "I'm Personally committed to your complete satisfaction. Feel free to call me directly; my cell # is on my card" Then the cards on the display. Fabio Rodriguez. Store manager-service #87 The numbers on the card? Main line to the store and fax number. Oh, it does give his email address and I will be sending him an email. I have not yet because, really, what's the point. Do I think management the store really cares about customer service? No. On and one other interesting thing. Shortly after I took pictures of the sign and business card, it disappeared, It was moved to the floor behind the counter. Wow... Talk about people working there knowing that they had upset customer who had a right to be upset and did not want it reported. But again. I don't blame them. well I do some. They could make the best of the horrendous situation that is called Pep Boys's service. But all the management cares about is the revenue aspect of the service and not about customer service at all. I was really surprised at how idiotic there ticket system is and how they don't have proper method of processing work orders. So, did they end up doing good service... Yes... I was going to give this 1 star last night while all of this was going on, but will give 3 stars, only because the techs who work there, want do do a good job, want to be helpful, but there is no policy, or procedure or staffing there needed to handle the amount of customers. Again, this is all on management and there clear disrespect for both their employees and for the customers. read more

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My tire got sliced open after work trying to make room for an emergency vehicle. I live down in KG and was worried I wouldn't find a place to get a tire so late in the day. They took great care of me and stayed late to finish the job at a great price. This place is awesome read more

Made online purchase for special order tire and made appointment for installation through their website; upon arrival it took them 1/2 hr to locate the tire...and then took 2 1/2 hrs for them to install. What's the point of accepting appointments if they can't honor them? This place is totally disorganized. I will take my business elsewhere in the future. read more

Made an appointment and was turned away at the desk because they were too short staffed for a pre-scheduled oil change...?

My lug nut key was stripped so I had to have my locking lug nuts removed. Edward got me in the shop as soon as they opened! I'm very pleased with the service that was performed and how courteous and professional the staff was! I will definitely be a repeat customer. read more

They sent me a coupon for $10 off that I read very carefully. Of course they decided not to accept it for the only thing I wanted to buy (window wiper fluid). Never doing business with this dishonest store again. Also why are there so many items without prices listed ANYWHERE?! read more

Just bad service - while Christmas shopping, caught a nail in the tire . Team could care less even Frank the "Manager" blamed time for a job that would've took 20 min read more

Absolute trash!!! This place is a joke. We ordered tires through Amazon and since Sears is closed the only place is this hell hole. The first appointment was set for 5pm however I got a call the day off and said I had to be there by 10 am to drop off the car. If I would have known that I would had my appointment in the morning. Had to reschedule for a Monday at 9am. Come to find out that at 4/5 PM work hasn't even started yet. Like wtf??? How is that possible when the car was dropped off at 8am. Lack of professionalism, how is that okay making me waste my time and by the time it was ready it was not until they closed. I'm am beyond livid. Never again. Taking our business elsewhere and I advise others to do the same. Ps: if I could I would give it negative 0. read more

Pepboys USED TO BE a reliable and quality car service in all major cities. In recent years, their service has been absolutely terrible. Incredibly unprofessional with lots of sketchy mechanics and sketchy practices including their services. I made a booking in Anandale, not only the car was not ready at given time they did not even start the service. When asked why is there a delay.. "we are sorry, can you make another booking online for some other day" or wait another few hours but we don't guarantee service was the answer..completely unacceptable. read more

If your car has wheel lock to change the tire at Pepboy in Annandale, VA, please check your wheel lock return to your car before you leave otherwise you will have very bad case like me. I bought the new tire at Pepboy in Annandale in December 2022..for my dodge charger 2016.. I forgot to check my wheel lock when I got my car. I suddenly got my tire issue and need to check but they were unable to unlock the tire for me because I had no wheel lock. I came to Pepboy store in Annanale , VA and I showed the Tech my receipt. He checked and let me know...He could not find it now but the tech remembered it ..he will find for me. He needs few days to find..One week later, I came again ..He said ..they could not find it..he said " you tow the car here, We will pay and unlock the tire for me" .. I asked him .. my car is now 40 miles away..why you don't keep for me the lock and I can call the AAA to unlock for me.. He said " He "will manually open" it" .. Do you guys believe it..? And how long Will I have the car in the shop? and How long will they manual open it..and I don't want to hear many excuses again I went to Dodge dealer and let them know..not only they unlocked my tire and they ordered for me a new wheel lock .. With me .. I never come to this Pepboy shop again ..even cheaper than somewhere else .. read more