Maksim Ananin - What an empowering encounter at a moment of great need. My van broke down at exit 2 in CT, I called Triple A and my guardian angel arrived. He put me at ease with his kindness, a remarkable feat given I was a solo female traveler from Alabama. His priority was my safety above all, ensuring I had everything I needed, securing me comfortably in his truck before we embarked. His gentlemanly demeanor shone through in every conversation. This company should be beaming with pride over this exceptional employee. Not only does he embody chivalry but he also an exemplary driver. I could not have wished for a more skilled and compassionate rescuer in my hour of distress. The soothing sound of his Russian accent was nice to listen to. 5 stars across the board, a truly transcending experience!! Service requested was a 2 hour tow to NJ. My membership with AAA paid for everything so the value was incredible. read more

My dad passed away in his vehicle at the end of March 2026 I was unable to locate his van until a week or more later. And I was told by a female at Lombard's that I had to go through probate to get his personal items. Unbeknownst to me, I went to New Haven probate who said I needed to go to the town where my father's license was located. Long story short, the lady behind the glass said that I needed to pay storage fees to obtain my deceased father's possessions. I found out that there is a law that says I should be able to get the stuff for free and they can keep the car. read more

Horrible service - lady answering the phones "Stacey" was very rude, unprofessional and downright nasty. Don't do any business with this company! read more

I am absolutely REPULSED by the service this company offers, I have never dealt with a somebody doing business so obviously devious. My car got towed in the storm and I immediately called to go pick it up. The woman on the phone said my car was not in the system yet so I could not pick it up before she went home. She said there was an extra 26$ fee for storage over eight hours. Using basic logic, I said no I will pay the 180$ towing fee, your business is not stealing $26 extra dollars from me because your drivers did not do their job efficiently and avoiding it is not possible to me. She proceeded to repeat herself like a broke record, blaming me for owing extra money. She was not willing to work with my situation because I parked somewhere it was banned to do so, when where you can and cant park changes every day in most spots and I just got confused. I am certain that is the case with so many of us. Additionally, I know they are making so much money towing cars in New Haven during this 4 day parking ban AND there is no way they only stole this fee from me. I will be reporting this business to the BBB, federal consumer protection, and the state of CT. I will be getting my 26$ back. Also, 180$ to tow a car down the block... that's not right. I've been hit by parking bans and it was 125$ ... something is up with this. Run from Lombard motors if you can, Id give negative stars if I could. I wont even get into how their reception treated me, the first woman was super kind but the person she transferred me to had seriously had a bad day. read more

If you require AAA roadside service make sure your ticket isn't assigned to Lombard Motors unless you want Lombard to do whatever work is needed on your car. Otherwise they will leave you stranded! This operator will accept your ticket to supposedly be towed to the service station or other location of your choice but when they arrive to pick up your car they try to strong arm you into taking your vehicle back to their service station. If you hold your ground and insist on your original location they will make some crazy excuse and take off without cancelling the ticket (which means you just used up one of your three allowed free tows per year). Sometimes they'll stare at your photo ID, AAA card and registration looking for an out (maybe you are still using your old AAA card, or the registration on your window is valid but you never changed the wallet card -- they will use either as an excuse to bail). Or if you have a VW or Audi or other non-standard car they'll claim they don't have the correct metric tool to tow you or jump you, or the right jack to change the tire (even though you have the one that came with the car) or that your lugs are rusty or whatever. And be super-rude about it. They also will accept a long distance towing job (state-to-state) with zero intention of going there. You will be told instead that they have to take your car to their garage to be stored overnight and that the trip will resume the next day (but the next day they pretend this wasn't the agreement). I live less than two blocks away from this place and AAA customer service keeps assigning me and my neighbors to Lombard by default, no matter how many times I and my neighbors we complain. Theoretically if you request road service by phone instead of using their automated system you can prevent this from happening by simply telling AAA customer service NOT to use Lombard. But if AAA is overbooked (as they nearly always are) they will give it to Lombard anyway. Note that Lombard's current rating at the Better Business Bureau is also one out of five stars, just like it is on Yelp! (see jpg). Also see screenshot of Google AI summary detailing Lombard's predatory business model. read more

Lombard Motors - Google AI overview of Lombard's Predatory Business model - Towing Near Me - New Haven, Connecticut

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Max was incredibly professional and empathetic in a time of distress especially as a woman needing a tow on the later in the evening. He went above and beyond and it was 100% noticed. Thank You! read more

My son was treated very poorly here, after my car was towed while he was driving it. He made a complaint to the BBB, Maryam in the office decided to call me, I'm not even the one who complained! She called me twice to tell me my son complained. What in the unprofessionalism is that about? Calling someone's mother, because that was the only number on file, is bizarre. I won't even go into details about how they treated my son because the review would be too long. But just the fact that she called me to complain about receiving a complaint is enough for my 1 star. read more

Would love to give this negative stars if I could. Looks like my experience is not unique where my car was illegally towed with no posted signage. The "no parking" sign was knocked down and put behind the business parking lot lobby desk. Coming from out of town, how if anyone supposed to know you are not allowed to park there. Tried to pick up the vehicle and was dealt with the pettiest 2 people I have ever had to deal with. In no world would they ever admit a single hint of fault. They were very obviously making things up as they went with excuses and refused to hear or see any type of photo evidence. read more

Lombard Motors - Towing Near Me - New Haven, Connecticut

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I've never met a more miserable bunch of people so resentful of their lives and work. Like people who have just been in a car accident have nothing else to worry about than rude and sour employees. read more

In the past 48 hours I went through hell and back ever since two days ago (March 15, 2024) my car broke down and I needed a tow to get myself from Ct to where I live in the Bronx. I drive a 1980 Oldsmobile Cutlass Supreme and it broke down on me on the side of the road nearby exit 9 on I-91. On that night I pulled off to the side and I had to let my car cool off since it was smoking due to the oil in the car leaking. Eventually I made it back to my girlfriend's house since that was my destination I took my time to get there because of the state of the vehicle. I decided the next day in the morning, (March 16, 2024), I will wake up early and call Triple A to get my car towed from my girlfriends house to my House located in the Bronx. Around 9:20 in the morning, I made the call to AAA and told them what had happened and explained to them coherently that I needed a flatbed and it was me and my brother that needed to ride with the driver to get back home. I spoke to a Lady named Sam and she said she notated all the details that I told her. She said in about an hour that I will receive a call and text message. In about 15-20 minutes I got a call from LOMBARD MOTORS saying that they'll be there to pick the car up. When the time came and the man was outside, I went out to greet him and already, the man had an attitude as I went to greet and shake his hand, he refused me. I knew off the bat I was going to get a terrible experience. He told me my brother could not come with me even tho I told the triple A lady it was me and someone else, but he refused to let my brother get on. I said okay fine let me just ride with this dude and get back home and I'll pay for a train ticket for my brother to come back. He hooked up my vehicle with a disgust face like he was mad at the world. I sat in the passenger seat with him and thought I was going to go back home. Boy oh boy I was wrong. The man stops at NELCON SERVICE CENTER and as I asked him why are you stopping here I need to go back to the Bronx. He disregarded me and with attitude told me he wasn't going to do it. Mind you I specifically notated to Triple A I need to go back to the Bronx as I AM A PREMIER MEMBER AND THE TRIP MET THE REQUIREMENTS as it was 70 MILES out of the 100 limit. With distain, The man refused to answer me and told me that his boss wanted him to drop my car off there which I found out was total Bullshit. It was because the man did not want to take that trip and gave the situation to NELCON. Now I'm 18 and this was my first experience dealing with Triple A and my car broke down and now Im being denied my services to be taken back home. I was confused and felt like as it rains it just pours, things kept getting worse and worse. Now as I found out, this asshole dropped my car off at NELCON which is ILLEGAL TO DO SO since he went on there private property and wasted one out of the four trips that I have with Triple A. (Now I have to call corporate tmmr to make sure they were not paid for that one trip and that one trip this asshole took with my car only for like 5 miles doesn't count on my record). Thankfully with the help of the lady (I forgot her name) and a gentleman that was there, they were just as confused and I was as to why my car was being dropped at the service center instead of it going back to my house. I explained to them what had happened and they told me normally they didn't do this but due to my situation they were going to help me out. It was like a breath of fresh air dealing with the NELCON staff it showed that they actually cared and wanted to help out. They went to call AAA on there end to let them get the job now to take me back and I didn't know this but the towing Industry is worse then high school with the drama when it comes to situations like this, since NELCON told me this wasn't the first time LOMBARD did this to them. AAA said that SAM the lady I was talking to put in the record to drop the vehicle off at NELCON which was complete utter bullshit since I don't even know where NELCON was. All in all NELCON was a life saver for me. LOMBARD I WILL PURSUE LEGAL ACTION, you ain't gonna play me like no sucker. read more

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I have never been treated so poorly, not only did they tow my car illegally, they made it so difficult to get back that I ended up losing everything inside as well as my car itself!! They were out to keep it from the beginning!! I'm heartbroken, my husband gave me this car one week before he passed away!! Terrible experience!! read more

Lombard Motors - My car they stole!! - Towing Near Me - New Haven, Connecticut

These people are mafia they tow my car and they don't allow me to take my stuff out of the car

AAA use them as a roadside assistance, they picked my vehicle up on a flatbed. Then in the middle of the transport they swapped out the flatbed with a wrecker and caused thousands of dollars worth of damages dragging my car. They were unaccountable for their actions. Do not use this business. Unreasonable crooks! read more

I was on my way from Florida to Nova Scotia in my 2000 VW Jetta when I ran over a tire tread from a truck. It did substantial damage to the underside of my car. I called Lombardo from my motel and they told me to come buy and they would see what they could do. They were very busy but due to the urgency of the situation, they took me in at about 9:30 am. the motor mount was broken and the motor had dropped about 6 inches. they were able to repair the mount, fix the exhaust and get me underway within about 2 hours. I highly recommend the shop. very professional and reasonable cost. read more

this is the most piece of sh*t company. They make up bogus charges. I livr in the same place a prior commenter wrote about below. The tow company is 0.5 miles away but they are requesting I pay $454 just to get it back. But won't explain how that is the price they came up with. read more

My car was towed by the City of New Haven which Lombard works for because of street leaf cleaning. (What a predatory racket!) I had to track down the tow truck driver who reluctantly told me where to get my car. I found a co-worker to drive me out of New Haven to Lombard Motors. When I got there they were disrespectful and in no hurry to have me reunited with my car. When I went into the lot and started to drive my car out, the gates of the lot automatically closed and I stuck there. I called for help and one of the tow truck drivers was able to open the gate. A thoroughly miserable experience and $125 towing bill. read more

Maryanne is the best! She's been a great help very thankful for everything and all communication

These people charged over $300 to tow a car less than 4 miles. Thieves! Previous reviews are all true except for the five stars which are obvious fakes. I would not be surprised if they are a front for the mob. No wonder New Haven refused to renew their contract! read more

If I could give this place no stars that's exactly what I would do because that's what they deserve. Had a vehicle towed there as a result of an accident on a weekend. Needed to retrieve important items out of the vehicle that were much needed prior to the work day on Monday. Called this trash hole of a place to inquire about retrieving my items and they would not allow me to retrieve them without paying for the tow, and stated that if I was going through insurance (which I am) they'd need the claim number. I offered the claim number but they needed it to come from the insurance agent. Claim was reported via my insurance app and a claim number was provide but speaking to an agent on a Sunday was not going to happen. Explained that to the rude woman on the phone and after inquiring about the cost of the tow, she transferred me to a male. I stated my case to him and he allowed me to come down with my identification to retrieve my items. I had a feeling this place would be a problem to deal with when I looked it up online after seeing where the vehicle had been towed and saw the negative reviews. Unfortunately we weren't given a choice in where the vehicle was taken. Consider this your fair warning people...STAY AWAY FROM THIS PLACE! Every negative review that they have...I'm sure they deserve! read more

they are very unprofessional, i called & a MAN literally hung up the phone on me TWICE. Came down to the main office to pick up my car and the receptionist " SUE " was very rude. Had the nerve to tell me " shut my mouth " because I kept on asking how long. she closed the window in my face and made a call. time goes by and she doesnt say anything. she pulls out her phone and ignores everything. A new customer literally came in and she did not acknowledge him. read more

Quick service and respectful drivers

Poor customer service will jack up the price with all these made up fees just to make a dollar. Manager is rude and can careless about you getting your car back. FYI it is against the law if a tow company has your car and you are looking to get it back as long as you do not owe anything (repo/impound) whether they are closed they have to allow to get back your car once you pay their tow fee. Not this company they had my car for 6 hours and I tried to get it back and they were acting as if they were closed so that they can get me for storage fees. The manager is rude and is a racist had to call the cops in order for me to get my car back. And after having a cop with me and waiting for him to arrive at his closed shop for 2 hours I got my car back thanks to the cop. read more

Lombard Motors - Will Tow and rip you off - Towing Near Me - New Haven, Connecticut

We came from Chicago to help our daughter move to another state. Her relatively new car (Mini Countryman 2016) died the first day we arrived, Friday June 18, 2021. We waited for over 2 hours to be towed by AAA!! Then came Lombard and saved the day! A new clean tow truck, kind, knowledgeable employee, GEORGE. He handled everything efficiently, expertly, and smoothly, putting us at ease and explaining car details/tow details every step of the way. On top of it he was witty and super kind. GO GEORGE!!! And thank to Sean for setting everything up--you calmed us down bigtime, and were the friendliest and fastest expert tower company representative we talked to all day (Friday, June 18, 2021). HIGHLY RECOMMEND BOTH GEORGE and SEAN, therefore Lombard Motors!! Thank you so much again. Yours, Nada Petkovic, Dr. Darja Djordjevic, and Milos Djordjevic (originally from Chicago) read more

So the association from the condo i live in have a contract with these guys . They all pass u around for a parking pass that no one gives but they love towing ur car at 2 am . And everyones hands tied . read more

Shittiest towing service I've ever been with. Refused to tow a truck and honor my AAA Gold membership of a covered tow within 100 miles. Refused to come out dont ask them for help read more

If I can give no stars I would. AAA used this company to tow my car and my experience with Nick from beginning to end was terrible!!! At some points I was trying to gauge whether he was professional but no not at all. I wanted to get towed to Brooklyn and he told me no one would be available (Saturday) until next day and I needed to get to Brooklyn ASAP. So I called AA again inquiring about another company he kept checking on me to make sure I wasn't calling AAA saying we are the only company who services this area so I HAD to wait for him. He even put a spare tire on saying he took it from a junk car but once another company came he's like I'm taking my spare back lol so petty but I didn't care because I had a spare in my truck. I'm sorry Nick but clearly you were wrong after talking with AAA and telling them I need to be home to BK ASAP they were able to find another company and the guy was awesome! I should have known from the 2 stars this place would be a joke! read more

Apparently the switch that controlled my brake lights failed late last night and they wouldn't go off. I called AAA and they sent Nicholas D. from Lombard Motors. He immediately accurately assessed the problem and did a temporary "fix" so my battery wouldn't run out. But besides his technical expertise, he was also exceptionally caring and understanding of my being upset. If more individuals did their jobs in the manner in which Nicholas worked, we would be living in a far better place. Thank you AAA, Lombard Motors, and Nicholas D. read more

So sad that my first review is a negative one, but I digress... The short story: they overcharge for tows. $125 instead of CT max allowable $88. I was towed by Lombard Motors last night. I noticed the tow truck pulling away with my truck behind him and ran out of the restaurant after him. Luckily he got stopped at a red and I was able to catch him before he left the area. The charge was $125. That seemed high to me but I had not been towed for some time, and I wanted my car back so we weren't stranded in Hamden. He was nice enough to wait while I told my date (who had followed me outside) what was going on, and then to give me ride to the ATM. So basically I paid $125 for a tow to the ATM less than a mile away. After getting home I checked CT's DMV site (http://www.ct.gov/dmv/cwp/view.asp?a=799&Q=245370) The maximum allowable tow rate is actually $88 plus mileage ($4.75 a mile in excess of the first two miles). I called back the next day and asked about the overcharging. The boss (?) said that Lombard's was able to choose between $88+miles, or $125. He also asked if it was private property, something the driver had done too, suggesting that private property tows are able to be charged at a higher rate. That is also not true per the DMV site. I then called the DMV's complaint line and was told that the $125 was only applicable for 'special labor' like winches or snow banks. There was nothing special going on in the KFC parking lot that night. I called him back and told him what the DMV said. His response: "file a complaint if you want" and after a curt "have a nice day" he hung up. So, my complaining starts here. Beware all yelpers! *And of course, this review is from the perspective of a non-consensual towee. If I had requested the tow, I would have likely appreciated their nicely equipped trucks and efficiently speedy drivers, but I digress.... read more

You don't really have a choice when they tow your car, but as a business you would hope they have a sense of common decency towards their "clients," voluntary or not. First, after noticing my car get towed, I called them and they told me they'd call me right back. Hours passed, and I never heard from them. So I called again, someone else answered, and this time they were able to arrange for someone to be there, since it was after 6pm. "In 10 minutes" they said. I took a taxi there, got there on time, and there was no one there, even though the sign said "open." I waited 20 minutes more, called the office again, they said sorry, there was some police emergency, it would be perhaps 10 minutes more. Finally, a tow truck arrived, but the guy said there was a police emergency and they had to go right back out, screwing me over and leaving me there alone again. An hour after I originally arrived, someone else finally came and was able to process my payment even though he apparently had no idea i was waiting. I Never, never, ever use this service. read more

Would give negative stars if possible. My vehicle was illegally towed by Lombard Motors out of a private parking lot. When I went to go retrieve my car the first lady I talked to refused to check and see if the vehicle was actually registered with the parking lot and also proceeded to give me false towing laws, I found this out when I later went and looked them up for myself. When I asked to speak to her boss she actually got him on the phone than refused to let me speak to him. She than told me to pay and get my vehicle or I get nothing so I retrieved my vehicle and was told to come back the next day to talk to someone else about it. When I returned and spoke with Maryanne we were told it would be handled but I called back a week later she had completely forgotten about everything and seemed to not want to be bothered with it anymore. Please avoid this place at all costs Tow divers seem pretty nice but management has to get there act together. read more

My car broke down on Merritt parkway at 6 am. State trooper was nice and called tow company that was on duty since aaa doesn't allow for you car to be picked up off the highway. Tow company came I got in the car with driver and we drove to my house to my house so that both myself and the car could be dropped off. When at my house tow truck driver told me he couldn't accept cash payment since no one was at the tow yard for him to give my payment to (he said he was just a contracted employee for another company) so he couldn't take my payment told me I can get my car in the morning and just pay the $90 tow fee. This happened at at 6am called them at 10am and no one was there called them at noon and they game me the run around about me picking up my car and about the $160 fee that was due. Person that I spoke to was rude hung up on me due to me asking him questions about the fees. I called him back and him and my bf exchanged some words. I called told them I was picking up my car before they closed and person that answered the phone told me I had to come back on Monday since they were going to a wedding and mind you they are closed on Sunday. I HAD TO CALL THE HAMDEN POLICE DEPARTMENT TO GET MY CAR FROM THEM!!!! They had me and the office wait for over a hour for me to get my car and they still didn't want to give it to me even with me paying my $160 bill. The office has to call dispatch to get these guys to their shop, the officer told the guy that pulled up to give me my car back because he wasn't coming back over here to deal with it. DO NOT USE THIS COM read more

I used Lombard Motors before in the past and had a good experience. But, this experience was awful mainly from the customer service from the "Manager" Steve. When I attempted to give information of what happened, Steve cut me off and then proceeded to tell me the extra damage to my vehicle after the tow was not his drivers fault. Without blame, I asked Steve for his manager's information to explain to someone else what took place due to his tone and annoyance in his voice. I was told the owner ie his a manger was out on vacation for 2 weeks. I then asked Steve for the owners name so I knew who to ask for in 2 weeks and was told I could not be given their name at all I then asked Steve for his name and was told no and that if I came in "everyone" knew who he was. Steve then proceeded to hang up in my face, very poor customer service for a tow truck company that I've recommended in the past. If I could give this company a 0 I would, thanks to Steve the "manager". read more

TERRIBLE PLACE HIGHWAY ROBBERY! They towed my car not even 2 miles off they highway and kept it there for not even 24 hours and charged me almost $500 not to mention the person who came to tow my car was so rude and disrespectful. Never ever go there!! read more

I got stuck in my Jeep tonight on a dark road in Woodbridge in the pouring rain. AAA sent Raoul from Lombard Motors to tow my car to a service station. He called when he was getting close and arrived at the time he was supposed to. He was very courteous and professional. He also had my car on the flat bed quick as could be. I hope I'll never need another tow but I would use them again in a heartbeat. read more

They lie about towing, they charged me an extra 120 because I didn't have the keys in the car. So I suppose to leave a sign in the window saying that the keys are in the car, when it got stuck in the highway. Very dirty and cruked read more

Absolute worst company I've ever witnessed. The workers are extremely rude and they are all a bunch of crocks who try screwing people over. NEVER EVER call this company! It's appalling to me that they are even still in business with the poor costumer service reviewers they have and the poor costumer service they provide. All they care about is screwing people over for a few bucks, and they don't care how they do it, even if they do it by scamming people. I also wish you could rate them Lower than one star, because they deserve a negative rating. read more

I called triple a to get a tow, I grabbed a piece of paper along with my eye glasses to ride with the driver to the service shop, before I could grab all my items out the car the tow driver pulled off and I was not able to get my glasses, I went to the tow place the next day NO ONE COULD PINPOINT WHO THE DRIVER WAS AND NEEDLESS TO SAY I have been there 3 times and they claim no one could find my glasses I KNOW I HAD THEM!!! I WILL CONTINUE TO PURSUE THE MATTER, read more

Horrible establishment hosted by horrible people. My boyfriend's car was towed here after a fender bender nearby. It took them four days to clearly tell him what documents were required to recover his vehicle- he would return and they would then tack on another document that was needed, etc. They claimed he needed a notarized bill of sale so we took it to a public notary who was confused why it needed to be notarized when there was no signature line or any point that said it needed to be notarized on the bill of sale. All while this was going on Lombard was racking up each over night storage fee of the car. Eventually the cost to retrieve the vehicle was too high and he had to forfeit the car to Lombard. Still, they tried to charge him to forfeit the car, but there was nothing on the CT DMV website that dictated this was lawful. Atop it all, each different employee and the manager we interacted with were very rude. When we pressed for details on where it stated under CT law that they could charge us this way, they responded very passively and vaguely like "this is just the way it is." Now reading other Yelpers accounts of overcharging I can comfortably urge anyone considering Lombard away from giving them your service. It amazes me how small people can be that these owners can be so greedy and treat their customers this way. read more

I wish it was possible to give 0 stars worst place and rip off, the price they tell you does not match with the invoice price, for an oil change on a box truck was charged 374.00 dollars when was told around 280.00 Called up the dealership it was 92 dollars cheaper than this place......never go there again RIP OFF!!!! I went there 3 month ago with roll up door problem and brakes not holding up too good asked them to fix the door and see what the problem with the brake was They told me it's an easy fix, needed one seal to be changed cuz of oil leak, they said they changed it, when I told them just to look at it, was charged 6 hour labor an hour for the door rest for the brakes, which it wasn't even fixed, dealership would have charged less than that be more honest warranty their job and parts less headache and completed the work....... read more

Lombard Towing is a scam driven, rip off company. I was quoted a price of "Two hundred and change for a tow from Hamden to New Haven to their shop to stay overnite and I said I will pick it up the next morning. They claimed my dump truck was commercial, which it isn't. It has "Classic" license plates. They used a regular small tow truck, not even a flatbed. When my truck was picked up the next morning they charged 500 dollars saying they have a 2 hour minimum at 325 per hour. I rate Lombard Motor negative no stars. read more