Barbie Gonzalex a minute ago My family and I were on a road trip in our RV and our engine light turned on stating we couldn't drive the RV. We called a bunch of different places and no one was able to come out. Until we called Kara's. Not only were they able to come out to where we were at. They came pretty quick and thankfully they were able to resolve our issue and we were able to continue our trip back home. The mobile mechanic was super nice, professional and knowledgeable. So thankful to God that he placed them in our path. Thank you so much Kara's highly recommended this business if you are in this area and run into problems with your RV. read more

10/10 I have used Karas more than once and each time they came out promptly and professionally. They aren't like other companies that make you wait for hours just to finally show up without the tools to get the job done. read more

The most reliable, and highest integrity. Things will be done properly with the highest level of safety. I would recommend them any time, over and over again. read more

Driving or 35 ft class a RV on 84 East up what is known as Waterbury Hill I developed a transmission leak and pulled over on one of the busiest highways in the area. Karis motors towing was called. They responded in a prompt courteous manner. They're professionals got us hooked up and out of harm's way. They told us to their shop and as true to their mission they did what thankfully turned out to be a minor repair and got us back on the road to the great state of maine. The entire team was professional courteous sympathetic to our misery :-) and got us on our way. Joe and his team, including his daughter in the office or great people! I hope I never need their service again but if I do I know who to call when I'm in Connecticut :-) read more

Rude and unhelpful, who ever Sophie is should find another job , what's the point of having someone answer the phone if they don't know anything read more

My daughters car was stolen and was towed to Kara's. There was nobody in the office to help us retrieve the car. However two gentlemen That worked there were able to assist us even though they did not work in the office. Not only were they polite and professional when helping us. they were also very quick to answer questions and also provide towing to my town on the spot. My husband and I were very impressed with their service! Thank you For making a terrible situation a little bit easier. read more

My van's tie rod snapped so I had no steering on I-84 while on a trip recently. The police contacted Karas and they were very fast to arrive as I was in a dangerous situation. They were very helpful and towed me to a hotel for the night and had my van fixed and returned by 10:15 the next morning. Way to go! read more

THEY ARE HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is a very bad snow storm and I was stuck on a main road and Im expecting.. just trying to get home from work. I called my insurance and got a ETA of a little over an hour. Well about a hr and a half passes and I call Karas to figure out what's going on. They tell me they arent coming. Period. They suggested I find someone else. I had to call my insurance company back to try and find someone else which added another hour and a half to my wait. I am so disappointed they treat people like this. Its absolutely horrible and bad for business. read more

The service we received from Karas Motors went above and beyond. Our truck broke down on I-84. We are from out of state and after our roadside assistance company failed to find someone to tow our truck and trailer off the side of the highway after 2 1/2 hours, we found Karas. Jessica, the dispatcher, was always positive, calling back quickly to let us know two trucks were on the way. The men who showed up, within 30 minutes, were professional and quick to hook us up, even suggesting repair shops in the area as we had no ideas. We ended up taking both our vehicles back to Karas where Mike and CJ diagnosed transmission problems and CJ called multiple Dodge dealers until he found one who could look at the truck the following morning. Then CJ towed our trailer to a local RV park and parked it for us! They even directed us to a local BBQ joint so we could eat a late lunch while they worked on the truck. I can't say enough positive things about Karas!!! read more

My elderly neighbor needed his car towed recently. He has Allstate Motor Club but since he can't hear well on the phone he asked me to make the call for him. They sent a flatbed tow truck from Eastwood Towing, but it couldn't get into his yard because it was a very tall truck and would have had to go under a low-lying tree branch. They told him to call back another day. When we called Allstate Motor Club the second time, a couple of days later, they SENT THE SAME TRUCK! If Eastwood knew that truck would be unable to tow him, they should not have sent it back. They called Allstate Motor Club back to tell them of the problem. A rep from Allstate called us back to say they would have to send different equipment; but because my neighbor's SUV is 4-wheel drive, they said he could only be towed by a flatbed truck. They said they would have to send TWO trucks, one to pull his vehicle to the street and a flatbed to take it to the repair shop. The third time they sent Karas. The Karas truck was a normal tow-truck, not a flatbed. I asked the driver if he was going to need a flatbed truck to do the actual removal and he said no. It only took the driver about 5 minutes to put equipment under the car and lift it off the ground -- working like a trailer. I never saw this type of equipment before; he put metal bars in front and back of the rear tires and connected wheels to the bars on both sides. I certainly wish Allstate Motor Club had sent Karas the first time, it would have saved my neighbor a lot of grief and time -- this guy really knew what he was doing, unlike Eastwood which proved useless to him. My car was also towed by Karas in February after I had an accident on I-84. I was completely happy with their service that time as well. I highly recommend this business. read more

biggest scammer in waterbury area! do not take your truck or car there for any service. you will get ripped off 100% guaranteed!

Absolutely horrible service. I was towed during the freakish storm on Sunday, 10/29/11 by Karas Motors. I was on my way to work (my job is critical logistics with CANCER therapy machines, by the way), and slid into a snowbank. I was on a 16 hour shift, and could not leave my post for more than a few minutes. Long story short, before I could get to my car for AAA to tow it, the state police had Karas tow it to their facility. I get to Karas to pick up my car, pay for it and the cashier tells me it's $260. This is the breakdown: $80 for the tow, $80 for labor, $54 for storage, $19 for gas mileage, and the rest on tax and some other BS fee that I couldn't even read on the invoice. So I naturally start asking the cashier why the cost was so high, and then big Joe Karas (actually he is a fat old guy, and the owner) walks in with a big time attitude, and doesn't really care about anything I have to say. I just wish my mom wasn't waiting outside. I end up paying the exhorbitant fee, and now I'm $260 down for a 3 mile tow, and for putting a hook on under my car to get it out of the snowbank. Oh, and $54 on storage. I just hope this review in someway makes that fat piece of crap lose some business. There are tons of other tow companies, so if you're in the Waterbury area, please use someone else!!! Sincerely, David Blinstrubas Ripped off and pissed off read more

Wow, some reviewers need a reality check. First of all, towing rates in the state of CT are set by the state, not the companies themselves. You will pay the same price regardless of who you choose to tow your vehicle. Even if you call AAA. Try it. Get back to us about how that goes for you. http://www.ct.gov/dmv/cwp/view.asp?a=799&q=245370 can help you out if you feel like educating yourself. Second of all, during a snow emergency, the city regulates who is towed and who is not. The police do not care what your job is or how long you can step away from it to handle a situation; if your car is in the way, it's going to get towed, at the owner's expense. Unfortunately for the company responsible to tow the vehicle, they get blamed for any problems or inconvenience it causes. The last thing a company wants to do is perform a service where the customer will be unhappy, but if it's mandated by the city, they don't really have choice now, do they? My opinion may be biased, because I have NEVER had a bad experience at Karas Motors, and I stand by their service 100%. I may also be one of the RARE people in America who don't expect the world handed to me on a platter. I understand that I am not the only customer, I also understand that NO company is standing around waiting for my distress call. Next time you think it's "taking too long", consider that you aren't the only person who called for service that day. Maybe you'll feel a little better about it. If it's such an emergency, call 911. Karas Motors offers a wide variety of services, including moving truck rentals, full vehicle service and emergency road side assistance. The wrecker operators are polite, knowledgable and courteous. They are available 24 hours a day, 7 days a week, that includes holidays, snow days, downpours, hurricanes, and anything short of an act of God, day or night. If you call, they'll respond. That's they're JOB. Considering Karas Motors has been in business for over 35 years, they must be doing something right. Keep up the good work! read more

if you tell them you would pay cash they would send a tow truck right away. On the other hand if you go through your insurance/roadside assistance they would let you wait 4 hours. They just want cash payment to dodge taxes.If they are in contract with insurance they shoud honor the arrangements. Their practice is obviously fraud and we're reporting them to IRS and their insurance companies. read more

The owner, Joe Karas, is a complete jerk. He treated us like garbage during the storm on 10/29/11 and took over 2.5 hours to tow us to his shop where of course he couldn't fix the truck. Then we had to wait hours and hours the next day for them to tow us to our final destination- the shop was 10 minutes from the hotel we were staying at but somehow it took them over 2 hours to get us to the truck and on our way. Then they towed us in a cramped pos tow truck without any type of seatbelts and I had to sit in the middle of the seat on equipment. HORRIBLE- NEVER USE THEM- we should have just called AAA! read more

This company picked up one of my tenants cars. While putting it on the truck they blew a hydraulic hose which caused a major spill in my parking lot (I super a 33 unit apartment building). This happened on a Friday (4/14/17) I did not see it until Sunday and did not learn how it happened until Monday morning. I called them and spoke to the towing manager who would not give her name. We spoke 3-4 times with me asking for the owner each time. Seeing as how no attempt was made to clean up on Friday I asked for them to send someone out to clean it up. I was told someone would. When I called again the "manager"handed me off to someone else who identified as an employee. Meanwhile this is all over my parking lot and being tracked into my building.If it rains on it I am worried the a tenant will slip and fall on it. If this is how the handle a problem of their own making I sure wouldn't trust them with my car. Terrible company. Very unprofessional. read more