Ordered Bronco in August and when it came in last week they added a $3k markup and basically told me they didn't care if I bought it because they would have it sold in an hour. Then to top off they continue to lie and say all dealers are doing it, so I checked around and both the ones I called said they do NOT markup reservation orders, but they do on stock. Don't be dumb like me, go to Aiken Ford or Courtsey Ford. Bunch of dishonest crooks. UPDATE: Dealership Manager called admitted the mistake and lack of communication and made me whole. Not 5 stars because should have never happened to begin with, but 4 stars since the did clear things up. read more

One of the worst service experiences I've ever had! I brought my Ford Fusion in to this service center to get the A/C fixed and a headlight replaced. I was told I'd get a call back in 3 hours with an update--two full days went by without a single call. When I finally heard back, they gave me an absurdly high quote. I agreed to it anyway because I needed my car for work. Then they held my car for another three days just to tell me they couldn't fix the headlight--at a Ford service center, no less. They also tried to fix the A/C and failed at that too. To top it all off, they didn't even screw the under-shield back in properly, and it ended up dragging under my car while I was driving. The customer service was terrible from start to finish. No one was friendly, helpful, or professional. I strongly recommend taking your car anywhere else but here. Total waste of time and money. If i could give them a negative start i would. read more

Loganville Ford - Auto Repair Near Me - Loganville, Georgia

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Service Dept unreliable and non-communicative. Tried them a couple times. On two occasions, despite having 8 am appointments, they didn't even LOOK at the car until the second day. Both times involved minor Ford recalls. I also previously tried ordering a new truck there, but after 10 months of delay - far more than the 3-4 months indicated by sales - cancelled the order. The epitome of customer "NO service". Save yourself the frustration and look elsewhere. read more

I was extremely disappointed by my experience here. The manager became aggressively rude, started cussing at us, and even kept running up to us while his own employees were trying to hold him back. He was even in the face of a minor. I was completely shocked -- I have never been treated so poorly, and I've purchased multiple vehicles from other dealerships without ever experiencing anything like this. If zero stars were an option, that's exactly what I would give. read more

Loganville Ford - I left this review on google, under their dealership and this is there response accepting no accountability, this is incredibly disgusting. - Auto Repair Near Me - Loganville, Georgia

The customer service is better and the quick lanes is way faster than 5 Star Ford. Got a quote from 5 Star Ford for $1600 Here @loganvilleford same services $900 read more

I purchased a new truck and I found a piece of the interior was damaged prior to delivery sometime between the time I test-drove it and when I picked it up. I was given a 'we owe' for the repair and I had to bring the truck to the service department several days later for them to look at it and order the part. The part was on backorder and it was unknown when the part would be in. Two months later the part arrived, at my front door. It was shipped to my house with a return address showing it had been shipped to me by the dealership. I called the dealership, they had no explanation for why it was shipped to my house but they made an appointment to have it installed. Since they would not provide a rental (even though I bought the extended warranty that provides one) the earliest morning appointment for waiting available was early morning 3 weeks later with service advisor Carey Paul. I was told the part would take about an hour to install so it was not worth dropping it off and arranging to have someone pick me up and bring me back for something that was going to take such a short amount of time. 3 weeks later after adjusting my work schedule I arrived at the dealership 15 minutes early for my appointment, located Carey Paul, and informed him I was there to have the part installed. He looked at his computer, found the appointment, and then told me the only person who works there who can install interior parts already has several vehicles he is working on and would not be able to get to mine until later in the afternoon or the following day. I asked if that was the case why was I not called the day before to reschedule if they knew he had too much work and I've had a wait appointment booked 3 weeks in advance? Carey replied that he was unaware I had an appointment until I was standing in front of him as he doesn't look at his upcoming appointments. I went on to explain that I had adjusted my work schedule already based on this being the day I was told they were able to install this part while I waited and inquired how to solve this. His response, "Well you can leave it here and we will get to it". I was told it may be done later in the day or 2 days later, he could not say. When I asked how I was supposed to get home and to work while they had my truck for an undetermined length of time I was told "We can call Enterprise for you and you can pay for your own rental or you can use Uber" I turned around and walked out. Completely unprofessional behavior. I paid all that money for a vehicle and warranty that provides a rental just for them to tell me I have to provide my own transportation due to their inability to keep an appointment or reschedule it prior to my arrival. Since I had the part in my possession due to them inadvertently sending it to me and already took the morning off work I went home, watched some YouTube videos on how to disassemble that part of the interior, and took the truck apart myself to install the part. Over a year has passed and they never contacted me to reschedule the appointment. I have also not gotten any emails or phone calls about scheduled maintenance or recalls, they just completely abandoned a relationship with a new customer. read more

Racist... they have no office made me stay outside in the rain. And when you get there, the price goes up higher. And you get there right after you speak to him they say that car is sold. Most uncomfortable feeling in this establishment. I would never go here. read more

I bought original OEM keys and took them into the service department to be programmed. I was told that they could not be programmed they would not read in the system. Was charged $120 to program but they did not program them. Regardless was still charge the $120. Ended up having to go to A&j locksmith to get them cut and programmed. Andre had them programmed in 15 minutes they were cut and I was gone in under 30 minutes and he gave me a discount because I was already charged for nothing by a crooked dealership that wanted to sell me their keys for double the money. Shame on these people. I called back and spoke to Carey Paul and he told me that they just didn't have the software to program them. Imagine that a Ford dealership not having the software to program a Ford Key! What a world. Sounds to me like dishonesty at its best. Someone just wanted to charge for keys. I use to use them all the time for service and parts but if they will lie and cheat me on this then I'm sure they will on everything else. Lost a customer for life. read more

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Alright, time to write my post mortem. I've visited Loganville Ford a few times after my previous review. What is the price of my integrity? Apparently, paying $60 for an oil change and tire rotation. In this day and age, you have to save money where you can. So why am I keeping my review at one star? Honest to goodness, these guys never made things right for me after my previous disgustingly horrible service. In fairness, the manager did ask me over the phone if they can do anything, but I'm not one who likes to ask for a handout. After the BS that I went through last time [which only compounded because the local Just Tires that they referred me to stripped one of the studs on one of my wheels...], I frankly deserved a free oil change and rotation. I also have reason to believe recent service jobs weren't done very well. My Fiesta had recurring tire pressure issues after my last visit. I'd put this on that Fiesta if it weren't for the fact that... My Jetta's TPMS light also stayed on after I left [kind of a potential real recurring problem that they have...]. They also didn't properly calibrate the computer to remind me of my next oil change, so now I have 2000 miles til I need an oil change, but my car doesn't know that. It's a Volkswagen not a BMW. European cars are a pain to work on by non-specialists, but Loganville Ford shouldn't advertise that they service all makes and models. If I live in the area again and drive a Ford, I probably will get basic service at Loganville Ford. Better customer service would've made sure my next red mustang would be bought from Loganville Ford. As it stands, I can't in good conscience do that. read more

***Im updating my review from 1 star to 3 stars for Loganville Ford. First of all let me say if you want anything done at this dealer you must go in person to the top to a man named Lance. He helped us. If you want the run around and no communication seek out Matt in Service or Barry in used car sales. As I stated at the end of my first review I am providing all names and details.... The following Monday after we received the worst customer service on Saturday from Matt, my Mom called on Monday and she was transferred once again to Matt in service. He told my Mom they didn't have time to look at her truck due to other priorities. She called again on Tuesday and was transferred to Barry who is supposed to be a supervisor in used car sales. He assured once again they would look at her truck that day and let her know something by that evening or Wednesday morning. Well Tuesday evening and all day Wednesday came and went with no word from Barry...surprise, surprise. SMH It took my brother and my Mom going up to Loganville Ford in person and requesting to speak with the general manager, a man named Brad. Well they weren't sent to Brad. They were put in touch with a man named Lance. Apparently Lance is one step below Brad. Our family was not playing games anymore and told Lance they wanted to speak with the person where the buck stops!! Lance said he was that man. And he was. Lance got my Mom's truck to the service dept FINALLY since the Saturday before. He apologized for the bad service we received up until then. He told us that Loganville Ford should have provided the tow. He apologized for Matt and Barry's behavior and owned the problem. Once my mom's F150 was finally looked at they determined it was the body control monitor had condensation on it. They assumed it got wet when they were shampooing her truck before she took it home originally. They offered to put $500 toward the repair. They also offered a 4 year premium care bumper to bumper warranty for $1200 (which y'all is their cost) they tried to sell that to my mom at purchase for $4200. So keep that in mind. I'm giving a over-rated 3 stars to this dealer because Lance finally did the right thing. But knowing they tried to swindle an extra three thousand dollars out of us for a warranty at original purchase upsets us! AND the fact it took my family having to take off work and go up to this dealer to speak with someone is bananas!! Also I'm sure Loganville Ford has an extra $1200 laying around somewhere. We should not have had to pay anything out of pocket because of the trauma and HORRIBLE customer service we received for days from their employees. Lance mentioned to my brother that they had seen my original review. I hope you see this one too. If anything else happens to Mama's truck I'll be more than happy to share. Once again....seek out Lance. He's the only person at the dealer that cares about making things right. I see Brad responding to other reviews here and on google. But he was not able to respond to us in person. Anyway, thanks Lance. You are a good man. And please take a look the picture of my Moms great used truck from Loganville Ford being pulled up on a tow truck that we had obtain in the pics for this dealer or keep scrolling for my first review. It's being towed after less than two months since we had made this huge investment at your dealership, Loganville Ford!!!Yep. Looks almost new doesn't it?? So pretty. Loganville Ford caused the problem most likely when shampooing her truck and made us pay for this tow and the repair and the warranty--at their cost allegedly. read more

Loganville Ford - This is our broken down truck being towed less than two months after we purchased it from Loganville Ford. Good Luck! - Auto Repair Near Me - Loganville, Georgia

Today I went to purchase a vehicle with my Son who is 22 and has never financed a vehicle. We had a deal for a higher priced car with Maxi Price Chevy a half of a mile away but it was too much of a note for my son to maintain. My lady found a vehicle closer to ten thousand online at Loganville Ford. So we drove about a mile to Loganville Ford. I explained: my son is 22, has a job, has money saved up for a down payment and his budget is 10-15k. Trusting the salesman with my Son, I walked off to look at vehicles only to see my son and the salesman come out into the lot to look at a car that would be about 20 k. When I approached and asked why? The salesman got defensive and attempted to use reverse psychology saying "you asked me to help you!" I responded " no I didn't! I requested a vehicle that my son could afford to purchase and maintain a car note within his budget!" I said "no deal!" and we got in our vehicle when something was said that I couldn't quite hear (so I won't falsely quote) but felt the energy . Because I feel strongly about the future of the youth of our Great Nation, I got out of the vehicle and asked "why would you guys want to take advantage of a young man doing the right things and being a productive citizen in the community? He would drown and fall behind. Why can't he get a vehicle within his budget?" I was met with Venomous energy ! I will not mention the several salesmen nor managers that I faced but I will say that these folks don't care about the youth, but only a couple of dollars in commission. I really feel bad because I matched their energy and I want to apologize to them all because I am better than that! I APOLOGIZE LOGANVILLE FORD! Yet I stand on the fact these folks are predators with no shame! As a community we need to support our youth and help them and not sell them short for a small commission. God Bless America! read more

Gave me and price over the phone then switched up on me, never rotated my tires either.

Copy Loganville Ford is my favorite dealer. They are great at sales and service. My 2017 fusion sport was in for an oil change and the tech noticed the leaking oil pan seal ( common issue on these cars) Mike crouch the same service manager worked with me every step to make sure I had a loner car and that I could drop off and pick up after hours. The repair is perfect and car works perfectly I drive 1 hour to get to this dealership but will gladly do it for the awesome service read more

Loganville Ford - Auto Repair Near Me - Loganville, Georgia

Dear Loganville Customers, Since I was a kid, I enjoyed watching Ford F-150 futuristic changes over the years, which is the reason I made the purchase of a 2018 F-150. After owning the truck going into the second year, it has been a mistake. I am not sure what happens after other manufactures sell someone a vehicle with the sticker price being in the $50,000 range but I hope that it is a better experience that what I have. 1st I have 2 recalls that no one can fix at the time I bring my truck. I don't know about you, but this is a daily driver. I can not leave the truck over night or the next day. I would think since its a recall then it should be FORD who gives the customer a courtesy vehicle is being repaired. 2nd For some odd reason, my windshield wipers come on with out the switch being on. I have a video showing it. 3rd the Truck runs rough dues to the Auto shut off feature is about to enable which creates lag on the performance. I have 6 months and I will not be trading it in for the F-150. read more

We've been doing business with LF for many years and have bought several cars and trucks there. Always get personal and professional service! Shoutout to Nathan and Richard for helping us find our most recent ride for our family!! Loving our new 2021 hybrid Explorer!! read more

Nathan did a fantastic job and listening to my need and finding me the perfect car for my budget!! He was very thoughtful and made the process super easy! read more

I bought my car here and got extended warranty with it. Have my motorized running board motor go out and then my rear tail light drive light LED stopped working. To it back to Loganville Ford for service and both time I was turned down repairs to my 2019 Expedition. I will no longer buy any Ford extended warranty, and I will no longer buy any Ford from Loganville Ford because of the terrible service and giving service when needed. read more

So this is coming secondhand, because my husband dealt with the dealership directly, but it did have an affect on our family. This place came HIGHLY recommended and so he drove all of the way out here to turn in his truck and get a new "used" one. He had a great experience. We then needed his van back, and this location provided the necessary repairs for him at a reasonable price. Yes, the drive was far, but I am sure that he will be back when he needs help with his van and/or truck int he future. Only suggestion, don't try to drive East to this location during rush hour. WOW! I never knew traffic by Stone Mountain got so backed up. read more

I was sold a 2018 Ford F-150 about 4 months ago from them. Worst decision I ever made. It is now sitting in their repair shop with 7000 dollars worth of repairs. I take the blame for not buying the warranty but when you sell a customer a 43,000 used vehicle and your salesman says its solid and the truck only lasts 4 months you should stand behind your service and your vehicle. THEY DID NOT!! They are refusing to trade me out of the vehicle and refusing to help with any repairs!! This is terrible customer service!! And a company should not treat a consumer this way. I'm stuck with paying 7 grand to repair the truck that they sold me with existing issues!! I will never buy from them again nor will I ever recommend this dealership to anyone!!! This place makes Ford look like a horrible company! read more

To explain our issue with Loganville Ford. We ordered a certain model of truck and received a lowered base model of take specific truck . We took delivery of the lower model truck but was charged and billed for a higher model of truck. Loganville Ford refuses to refund the money for the higher priced model of truck when they delivered us a base model truck. Please review my previous yelp review to understand the complete complaint and the lack of this dealerships ethics read more

Very disappointed with the service here. Sales rep I worked with was nice. But I drove two hours 1 way for no deal. Not even CLOSE.. Financial manager was very unpleasant of a person on top of it all. I do not suggest this location to anyone. They will try and take advantage of your on the price of their vehicles. If you can go elsewhere, do it. read more

If you are even THINKING about buying a used or new vehicle, do yourself a favor and go see Richard Price @ Loganville Ford FIRST. They beat all the other prices I saw online, most of the deal was done online and over the phone before I arrived at the dealership. There were no games, no surprises, no wishing I'd never started this process. I've purchased well over a dozen vehicles in the past and I've always hated the process. Richard Price and Loganville Ford changed my opinion of how a car buying process can go. I got a fair price for my trade, paid a decent price for the new car, and all without the games dealers have played in the past. Go see Richard. Period. read more

We made a few trips trying to find the perfect truck and we got the best salesman there. Walter listened to me and my husband and our wants in a vehicle and found the perfect one color and all. He made the buying process easy. He gets 10 stars. read more

I had a problem getting my Ford Pass working for my Fusion I bought here back in January. Cary Paul the Service Advisor and all the advisors helped me with the Ford Pass adviser that we called up for help with a password problem. The two persons we talked with Ford Pass were not helpful at all. They were not very good at listening to me or the Service Advisors. Ford needs to improve and retrain its Ford Pass call staff. The Loganville Ford Advisers finally figured it out on their own! I have nothing but respect and admiration for all the Service Advisors at Loganville Ford. They should have better support from Ford so they can help customers!! All my experiences with the service department with my car have been great at this dealership. They fix it right every time. They are a quality dealership that takes care of their customers every time. Thanks read more

The Loganvill Ford has changed the prices and asked for a lot more money. Loganville Ford or someone is running scam. All the prices and products are different then what we have already paid. Loganville Ford decided not to honor Ford online's order. read more

Rough Start, Strong Finish! On February 20, 2019 at 2:45 pm I spoke with Carey Paul to schedule an appointment for our 2014 Mustang to have the passenger side airbag replaced. He said "no problem we have the parts bring it in at 7:00 am and we'll have you out in 90 minutes." I also made clear that I would wait for the car. Today, February 28, 2019 I brought our Mustang in for the scheduled repair. The Service Pro Chris Escoe, my intake person told me that there was no appointment in the system. Also, I was told that although I brought it in at 7:00 am, the service techs don't start work until 8:00 am. So a huge fail by Carey Paul who I spoke with to make the appointment. Two fails for you to learn by, one make sure you enter the information when a customer calls and two, be sure to let the customer know what time to actually bring a car in when making a waiting appointment. Chris Escoe took great care of me, said they would provide me with great service and get me out as quickly as possible. To my pleasant surprise I was out the door at 8:30 am. I give Carey Paul zero stars and give Chris Escoe five stars! read more

One of the best experiences at a dealership ever. Spoke to Nathan on the phone, told him we wanted to see a specific vehicle, he said it was there and we told him we were on our way to see it. We arrived a little later to the dealership and meet Nathan, him very nice read more

BEWARE DO NOT USE THIS PLACE--this first one has been removed REPOST If there was a negative believe me this place would get it. I took my van with only 147000 miles in for a check of all including a rattle I hear on passenger side and a recall. I was told $135 covered a full check also to check on a rattle I heard. I ask if I get services done will that price come off of any repairs. Brian stated yes. Now again, my van only has 147000 miles. I get a call back stating a tune up is needed in which the van has been running great so no need (BS), time for a transmission flush (OK),He stated the noise or rattle I was hearing was the front bracket from muffler, (invoice states back bracket). This fool lied out right, he stated we will need to drop the muffler to let it un bound sense the bracket has been broken off. Brian said the muffler bounded up and that the muffler would need to relax, then after a couple of hours ($$$) they could reattach. I was straight lied to by Brian. Umm, I am a woman that works on cars with my husband. Metal muffler by no means bind or as he said bounds nor should you ever have to take hours to attach a bracket. I passed on that service sense he wanted to charge $400 for a 2 minute weld spot. I had to ask about my breaks which is listed on an automatics check list anywhere you go. Bryan then says umm O yea you need back brakes and rotors turned (Another lie) they were replaced not long ago. So, I decided go ahead with the recall and transmission flush for the $199 on transmission flush, I had been quoted. I ask if the $135 would come off the service as we previously discussed. Bryan said "so your not getting the rattle fixed", I said NO not right now, he then stated "sense you are not getting that fixed you will have to pay the $199 + the $135". No way. Just fix the recall and that is it. I basically had to pay the $135 to check my vehicle and fix the FREE recall. My bill stated $10.80 in (customer pay for shop supplies for repair order) equaling $146.56. I was a little lost if price was $135 why so much. LOL, They charge a shop supply fee on your bill. Who does that? They test drove my vehicle and did a FREE recall as needed, yet some how I guess they needed supplies to drive around. A recall would have been free all they way around. LOLI have never heard of this. People watch your pockets here. I went to pick up my van with Brian knowing he lied and obviously pissed I was NOT the fool he played me to be, he didn't greet me, take me to pay out, nor show me to my car. Another note to anyone going here I was told if you need a diagnosis they will charge you the $135 per area you want checked. If you get the motor and transmission checked you pay that amount for each check. If you have both checked and only fix one then you get charged the $135 for the one not fixed and then you get the $135 off the one you do get fixed. Ridiculous. I have a Raptor and never at Peachtree Industrial Ford have been charged anything like this crap. If I had taken the van (definitely should have) to them for same issue with the van then the $135 would have came off even the transmission flush. I then took my van next door to the Quick Lube for just the Transmission flush to get a call lying saying my transmission needs repairs and that they could not service the transmission. (NOW FORD DEALER BRIAN WAS ABOUT TO DO FLUSH WITH NO PROBLEM, IT WAS ON RACK WHEN I SAID NEVER MIND) yet now all of a sudden it has an issue. LMAO Nothing has ever been wrong with my transmission. I ask how they found that when I just asked them to flush it. He just kept repeating it has an issue and we cant do the service. I already know the dealership came over and told them do not touch my van sense I didn't use them. It doesn't take a rocket scientist to figure that out. BEWARE OF THIS PLACE AND THE LIES OF BRYAN FUNNY PART IS THE VEHICLE WAS NOT MAKING NOISE AFTER RECIEVING IT BACK. HMM I GUESS IT WAS THE UNDER CARRIAGE COVER NOT BEING TIGHT FROM LAST OIL CHANGE read more

The 2 stars are for Marquis and him only. He worked hard to try and help us and was honest with us. However, "Todd" is not honest at all. We called before heading up and explained all of our concerns and he told us "you will for sure leave in a truck today, I can make that happen" - when arriving we were handed off to Marquis, he was very polite and helpful, but when our earlier mentioned concerns were brought up he explained he didn't understand why someone would have told us we could leave in a truck without a down payment. We were quoted VERY low for our 2009 car and we were asked for a $4000 down payment PLUS our car trade in for a USED 2007 truck. Wasted 2 hours and left the same way we arrived. If you call or go to this establishment, ask for anyone but Todd. read more

Don't trust them. They promise to pay 100 referral fee but then they simply wont pay. They even told me that the check was in the mail 2 months ago. When I called again they said they didn't know why I was told that. They accused my mother in law of lying about telling them I referred her. But when she went in person, the sales person admitted he remembered the conversation. Bottom line, if they will lie about that, what else do they lie about? Follow up. The Yelp review got their attention and they made it right. Gotta love social media! read more

My 2015 Ford Mustang GT just had its first oil change, and I am very happy with the all the great support at Loganville Ford! My Service Advisor, Alaina, answered all my questions and made some great recommendations during the visit. Richard, my Sales Agent, even stopped by to shake hands and make sure I was happy with my purchase. A very nice personal touch you don't find very often. What a great winning team at this ford dealership! Thanks Loganville Ford, I know my new Mustang is in great hands. read more

Loganville Ford - 2015 Mustang GT profile pic - Auto Repair Near Me - Loganville, Georgia

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Horrible customer service. Salesman and management (GSM Lance Goodson & GM Brad Correll) completely mislead me after pressuring me multiple times to come in and sell my truck to the dealership. I was given a price to sell my 2022 Ford F-250 in writing that was not honored. I even made sure everything was locked in before coming because I live out of town. Upon arrival the salesman Curtis Tisdale ended up offering me nearly $4,000 less than was promised. Wasted my time on multiple phone calls, texts, wasted hours of time traveled, wasted money on gas and energy. I recommend that you do business with a reputable dealership that stands by their word instead of lying to customers with givng a low-ball offer such as this, and yes I left the dealership with my truck. If you want a decent offer on the sell of your truck go straight to CarMax. Even after I reached out to the salesman Curtis Tisdale and Management to express my dissatisfaction with the way I was treated they completely ignored me at first but then later responded to my text saying that I was trying to "throw mud". THAT IS NOT THE CASE. This review is only the truth of what took place. Courtesy Ford treated me 100 times better during the purchase of my truck. read more

One of the best experiences of my life. Richard price and the Loganville men hooked me up today with my 2019 Ford Mustang!!! Thank you so much I love it!Definitely stop by if you're looking for your dream car at a great price. 100/10 read more

I purchased a Volkswagen Routan from Loganville Ford. We were so excited about this van. When we got there, we were treated really well. They allowed me to check the van out and take it for a test ride. I smelled a little burning fluid. I asked about it. The salesman told me oh don't worry about it. We just changed the oil this morning before you came, so they just spilled a little oil. He told me that I have nothing to worry about. Said they do a full inspection and that they guarantee its in top shape. I decided to trust him. I should have gone with my gut and pressed into the matter. Even though Loganville Ford said it's as is, no warranty, "but don't worry, nothing is wrong with this car." Two months later, that smell is still there. 6 months later, the problem got worse and turns out it's a huge coolant leak, which is a head gasket problem.... $4,000 dollar fix, minimum. But didn't they say that there was no Issue and I had nothing to worry about? They just spilled a little oil? Don't trust Loganville Ford. They'll tell you whatever they have to in order to get your money and sell you that car... I'm paying the price now... and because it's as is, there's nothing they'll do. Don't be fooled. read more

Do not use the Loganville Ford Service department. I booked an online appointment almost two weeks ago and their system sent me several appointment reminders only to show up today to find out they "didnt have me in the system". The service manage that met me made me feel like i was a pain in his butt that he would have to book something. while I was explaining the issues with my truck and one that I have researched online and found to be a very common problem, their is literally hundreds of pages mentioning it, i was told that somethings on line are true but some aren't and are just people with too much time on their hands. I grabbed my keys and started to walk out, I should have kept going. the manager asked me to stay and try to work it out, i will admit I was angry because i was already behind schedule having to redo stuff that I spent time online doing. In our conversation i told him i wanted to speak to the supervisor, so he took me to him I waited for mike and was met with the same kind of extremely horrible customer service, There was never Any I am so sorry for the confusion, lets get this fixed write away, no I am sorry our system messed up and it didn't go through, i was met with excuses and told i was being sarcastic, I went and grabbed my keys again and left. There system screwed up, not mine. I WAS THE ONE BEING INCONVENIENCED NOT THEM, But I was the one being treated like i was the problem. I have never been treated so poorly by a service department ever! THEIR CUSTOMER SERVICE SKILLS ARE HORRIBLE!!!!! do not take your vehicle here! read more

Bait and switch advertising one price then try to charge to another when u go to by it. Deleted ad to bad I had screen shotted it to show them. read more

Bought two cars from Max! He's the best salesperson to deal with...Great customer service...everyone there is so friendly and they are not pushy...very pleasant experience. Thanks! read more

One of the best experiences at a dealership ever. Spoke to Max on the phone, told him we wanted to see a specific vehicle, he said it was there and we told him we were on our way to see it. We arrived a little later to the dealership and meet Richard, pleasant and honest guy that he showed us the vehicle and we agreed that there were a few issues with the vehicle after he checked out our trade and gave us a fair offer we agreed on the sale price and drove the new used vehicle home just a few hours later. read more

Don't waste your time going to this so called "Hometown Family Owned Dealership". I had a HORRIBLE experience with my purchase of a 2011 Ford Edge. I purchased the Edge back in July. The day of purchase I requested an owners manual (a pretty simple request, or so I thought). It didn't come with one (for whatever reason) so I was told that one would be ordered for me. LONG story short, today is December 13th and I JUST received the manual. I was fed lie after lie. First it was ordered, then it was back ordered, then it came in but was for the wrong car, next it came in but was for the wrong year, then a new one had to be printed from Ford directly, then one comes in and it's sold to someone else, then another comes in and it's misplaced. Lie after lie after lie! They just didn't want to fork out the money for it I guess. I called to check on the status every few weeks and every time I called I got a different story. Guess they were hoping I would just go away! If that's not enough to convince you to shop somewhere else for your new vehicle, here's more. When shopping for a vehicle I told my sales guy Michael that having a roof rack for my 2 kayaks was very important to me. I purchased the Edge under the pretenses that a factory roof rack could be installed to accommodate the kayaks. I was told that the roof rack would be the EXACT SAME as the roof racks that come factory installed on the new Edges. The price was $400 and we (Loganville Ford and myself) agreed to split the cost. So I paid $200. I never saw a picture or was provided with any specs as factory roof racks certainly accommodate two 50lb kayaks. After SEVERAL weeks I hadn't heard anything from Michael about the status of the roof rack order. When I called he told me that the wrong rails came in (the kind that bolt to the roof). He said that's not what I would want so he ordered a different set. Two more weeks passed I called again this time I called the parts department. They told me that Loganville Ford DOES NOT ORDER ROOF RACKS. They told me that Michael needs to contact an outside company to have them install the rack. See what I mean, LIES!!! Michael calls me back the very same day and said that the rack just came in and would be installed the next day. I asked to see the rack when I dropped off my vehicle and he said that he didn't have them. I told him that the roof rack was not to be put on until I approved it. I had no doubts that the rack would accommodate my kayaks since I was informed that they would be just like the factory rails. Upon pickup of the vehicle with installed roof rack I received no information about the rack (only a tiny green slip of paper located in my cup holder...). It gave no information about the company who installed it, warranties, or contact information. All it provided was the weight capacity of 110lbs. Upon further investigation I quickly learned that this rack was not going to work as the kayak rack weighs 20+lbs and the kayaks weigh 50lbs each. After MUCH back and forth with Lance (sales manager) and Michael (sales guy). They agreed to have a new roof rack installed on my vehicle. This time one that would ACTUALLY ACCOMMODATE two kayaks. The new roof rack was installed incorrectly but by this point, as expected, I was sick and tired of dealing with ANYONE ASSOCIATED WITH THIS DEALERSHIP. I urge anyone that is in the market for a new car...please DO NOT take your business to Loganville Ford. You will regret it! read more

I had a very good experience in buying a used car from Loganville Ford today. I went in because they had a fantastic listing online which gave me text and pictures of the car that was just right for me. My salesman turned out to be Richard Price who, along with sales manager Todd, got me a financing package that was doable for me. There were also some other people who I interfaced with and they were all great! I found Richard Price to be most knowledgeable and friendly. We got along quite nicely. I would certainly recommend him and the dealership to others. I drove the car home today and I'm absolutely thrilled with it. Low miles and still 15 months of factory warranty left. It's handsome and peppy with lots of features and a great color. I'm giving them a four star rating because they balked at providing a second remote control at their expense. I guess that one of the two original remotes got lost in the shuffle. C'est la vie! read more