Store in great shape. Had what I needed. Priced very competitively. Used the help section many…read moretimes. Kyle is great.

I had a headlight out and needed a new one. Amar & Tyrese were wonderful. I have always received…read moregood service from the AutoZone in Dacula. The next time I had to go in was because my other headlight went out and they were kind enough to help again. Amar was there once again ready to help. Great customer service, clean store and good people. I am Thankful and grateful, would highly recommend this store and the people who run it. Thank you Amar!

Excellent customer service. Bobby went the extra mile to assist me. Wonderful experience.read more

Employee Jeffery was rude, incompetent, refused to identify himself, and stated he would not serve…read morea loyal customer of over ten years. So here is a picture so you don't have the same experience.

I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

Extremely dishonest and apathetic staff…read more I went in for an oil change and was told the amount. it was double anything I had ever paid for an oil change for one. I was there though and didn't want to waste time going somewhere else. Then it took over an hour with no updates align the way or apologies about wait time. I was told it would be an in-and-out situation. When I was finally called up to check out and pay, I was told the total was way more than what I was originally told by the person checking me in. After asking for the cost breakdown, and specifically asking about the difference in what I was told versus what I was being asked to pay, I was met with total apathy. I wish the person had just said, "I don't care." but the attitude and communication was saying that for him. But this last part takes the cake. It was an oil change good for 7,000 miles. when I got in the car, the sticker that tells you when you are supposed to get your next oil change said, "Next Oil Change: Oil Change Indicator." So at this point in the experience I knew I should check. Sure enough, the oil change indicator was set to alert at 5,000 miles-- not 7,000. I would not recommend to anyone who appreciates working with honest people. This is my first-ever review if that tells you how much this frustrated me.

We recently moved into the Watkinsville, Bishop community and stopped by Tires Plus September 18,…read more2020, on Experiment St Rd looking for someone to take care of our car maintenance needs. Randy welcomed me and made APPOINTMENTS to take care of both of my cars, 1st one @ 9 am and the 2nd one immediately following, since I would be waiting. I arrived a few minutes early along with 3 others, shortly after 9 am the doors were opened and my 1st car was taken back and was the oil change and tire rotation was completed @ 10:15 with my 2nd car on the property @ 10:25. Around 11 am after 2 walk in customers car car were in the shop, I inquired about my 2nd car and at that time was informed that he failed to make the 2nd appointment, he had a skeleton crew and that it would be another hour before he could accommodate me. Not happy and very disappointed with Randy and Crew @ Tires Plus of Watkinsville, I was given my keys and departed. I will be trying Care Craft in Watkinsville, Ga next!

I rarely write reviews, but this shop absolutely earned one…read more What impressed me most was their honesty. Matt and team took the time to properly diagnose my vehicle and worked through the logical steps before recommending major repairs. They even found one issue that was simply a disconnected component, and fixed it on the spot without taking advantage of the situation. Many shops could have easily turned that into an unnecessary expensive "repair". The team was transparent, fair, and never made me feel like they were trying to sell me something I didn't need. Finding a mechanic you can trust is difficult, and I can honestly say I've found mine. Highly recommended.

I was trying to help out someone, the car they had was skipping and I determined it was due to…read moremisfire. This company found another issue which I agreed to fix, I pick it up on Saturday morning and don't even get home because it is still broken. They "look" at it again and find new issues, after another 400 I pick it up, guess what it is still having the same issue. I will never go back here. They could have at least waived the labor since they didn't fix it the first time. They are ignorant about cars and they will rip you off over and over if you let them.

We are extremely happy with our experience here. From start to finish all the team was a sure FIVE…read morestar! My husband had my Mercedes GL450 In for service. These guys attention to detail was second to NONE. Matthew did the service and was 100% thorough and detailed. Josh explained all details of the service & was completely serving in the experience he delivered. They have us certain that we would not go another place. The details such as, "we've got everything from here" "we have coffee ready for you, feel free to have some" "please let us know how we do, and how our service is" That is what makes a business so far exceed its competitors. We will refer everyone to this team. Job well done!

Great place got me in and out in the time they said they would, reasonable price, and no…read morecomplaints. Very nice staff. I only got the oil change so no idea about other services, but oil change was fine. Will go back !

Little more expensive than I expected, but they did a thorough job and it was completed quickly.read more

Excellent customer service, very fast service. Didn't try to…read moreupsell. Employees were helpful and knowledgeable.

Ryan and Harold are the best ! I have had repairs done with them for many years. Never have any…read moretrouble, repairs are always done to my expectations an in a very timely fashion. Customer service is the in town. I highly recommend Monroe Automotive and Tire service.

I have been trying to get this place to change the name on a tow bill because they put the wrong…read morename on it and I can't file it with insurance to recover the tow cost. I recently learned that they are saying they refused to change the name because we "were the worst customer they have ever had" and "called them 10 times". The truth is I only called them to arrange the diagnosis since we were from out of town and then waited for them to call us with their findings. I cannot stand liars.