After being a previously happy customer with this company, I am no longer. I used to get the owners to come out and do the work. Now it's people who I question have much knowledge of heating and air. I received an estimate for a new central/heat/air unit, then checked back a year later, and was quoted several thousand dollars more. Latest problem was with a furnace that I knew what needed fixed (but was too busy to do myself at this rental). Was told no, it's the thermostat. Charged $65 for a service call with no work done. Didn't even offer to change out the thermostat. So, I changed it. Problem continued. I called them back, they would not waive the service call fee, and insisted to charge it again if they came out and recommended me put in a new furnace, and blamed it on a heat sensor in the duct work, which this furnace doesn't even have...
Got the number of a HVAC guy from a friend who listened to me, and fixed the problem I thought it was. A simple pilot light adjustment. Used to be a good company, can't say that any longer. The woman who takes calls is very pleasant though. I'd recommend her for a job anywhere. read more