I could tell from the start that this company was going to provide quality equipment and excellent service. My 22-year-old home's furnace and air conditioner needed to be replaced but I was unsure both about what brand of equipment to purchase and the company that should install it. A May, 2012, YouTUbe video by Consumer Reports helped identify the brand and, after inviting four different Heating/Cooling company representatives to my home, I identified which one would likely do the best install. From reading reviews on the Internet I knew that, even if the equipment was high quality, a poor installation could ruin everything. For me, then, it was clear that I needed quality equipment that would be properly installed. SS&B provided both. Several of my neighbors had the same brand of equipment and were very satisfied with its performance. Several had also used SS&B for their heating and air conditioning needs and were very happy with their work. Unlike the other three heating/cooling company representatives, the representative from SS&B spent a long time in my home asking about my heating/air-conditioning needs, carefully measuring the size of my home and how many square feet of window faced each direction, examining my crawl space (finding numerous leaks in my venting - a problem no other company even bothered to look for) and looked in my attic to determine the condition of my cold-air returns and the approximate R (insulating) value of my home's insulation. I got quite an education as we discussed the various types and sizes of furnaces and air conditioners. I settled on the one that would be best for me and within a week my old system was removed and my new system was installed. The installation took only 8 hours and the two men sent to do the work were skilled, focused, polite and did an excellent job. I would highly recommend SS&B to anyone with heating and/or air conditioning needs. read more

Very satisfied with SS&B service on our Trane air conditioner. Replaced the capacitor. Prompt service, very knowledgeable. Our technician's name: Jesse Meunier. He was so professional we decided to go with the Heating and Air Conditioning Maintenance Plan. Scheduling regular preventive maintenance is the best way to ensure peak performance. If you find a company, you can trust you better stay with a good group of people to be your friend. Susan read more

SS&B Heating & Cooling - After service - Heating & Air Conditioning/HVAC Near Me - Springfield, Missouri

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This company is beyond great! They got me in super fast and Ryan is EXCELLENT and KNOWLEDGEABLE! I love doing business with super nice people Especially a company that is kind and honest. Thanks to Ryan I have heat! I appreciate this kind young man very much! read more

They came out gave recommendations and didn't even charge me. I will always do business with company like this. Thanks SS &B. Honest and dependable! read more

We had SS & B install a new central Air Conditioning Unit on 3/30/21. I tried to turn it on yesterday (5/10/22) and it doesn't work. Called SS & B and was told they will not service it. Why you ask? My furnace needed work last fall. I called SS & B instead of the company that installed my furnace. Bad move. I went through three different SS & B technicians, three completely different diagnoses and three checks written. I was shocked at the price of their "parts acquisition fee"! After seven, repeat SEVEN house calls and my furnace STILL didn't work, I cancelled the work order with SS & B and requested a refund, which I received. Now I have a A/C unit that's a little over year old, doesn't work and the company that installed it won't service it. I was trying to maintain a professional relationship with SS & B because 14 months ago we paid them THOUSANDS for a new a/c unit and it worked well all through the summer. If the company that installs a A/C unit refuses to service, what happens to the warranty? Postscript: After I gave up on SS & B for my furnace, I called John's Heating and Air Conditioning. One technician, one diagnosis and the part needed was under warranty. The furnace happily chugged along all winter. read more

We had SS&B install central heat and AC in our old home (100+ years). We only had cast iron radiators and no cooling prior to this. Everyone we met or worked with here was awesome, especially our installation guys, Denny & Levi; Brad was wonderful too. They showed up on-time, every time and did exactly what they said they would. They handled questions and concerns professionally and we don't think we could have found a better fit for the job. We'll be customers as long as we live in this house and we're so glad we chose them. read more

I had checked the LED code on the Goodman motherboard and it was something beyond my expertise. Called around to get prices from different companies, and SS&B did not have the cheapest diagnostic fee, but when the other guy couldn't make it until 3PM or later I decided to pay the extra to get the heater working today because it was a little rough with just the space heaters last night. Myra showed up about an hour after calling them back, and had the issue diagnosed in about 15 minutes. She told me what the issue was, how she would fix it and what the price would be, very straightforward, no ambiguity. She let me watch her work and gave me some maintenance tips and a head's up about some looming issues, took the time to answer my questions thoroughly and helped me understand some things about my heater I might be able to tackle myself. Great, professional service, worth what I ended up paying. No regrets. read more

SS&B Heating & Cooling - Ask for Myra, she rocks. - Heating & Air Conditioning/HVAC Near Me - Springfield, Missouri

I posted last month that I wasn't happy with S S & B's service. Over several years they had been sending out technicians on routine semi-annual system checks, at which time we would report any problems we were having with our 12-year-old system. Then, we had problems occur soon after, where we would call them again and they would dispatch a technician. The technician didn't know our case file and would end up doing what amounted to "guess fixes" (new thermostat, fried wires, etc.). In November, our furnace wasn't working. In addition, the outside unit had been continually making a racket for several years, which we consistently informed the technician of our concern, which they were to have fixed, but apparently never had. So out they come again and said we needed a new heat pump kit. Again, the technician didn't know our case file. We had it replaced and other work done on the system. Then, in February, we turned the system to air and it didn't work! Again, we called them and a technician came. Now they had terrible news that our coupler was broken, wires fried, compressor out, and we would need to replace the whole thing to the tune of $4500. Again, the manager didn't know our case file, when I brought up the history of repairs leading up to the one just a month or so prior. After the initial visit, I didn't hear from them for almost a week when I called them. The manager said the technician had left me a message (he hadn't), and he would return my call after reviewing our file. That call didn't come for several more days. By then I was losing faith with the company, and I turned to another company. Their technician informed us that the three pronged coupler had been bent and broken when it had been jammed back on when S S & B had been out in their earlier repair call in November. Yes, the whole unit would now need to be replaced, and that what had been making all the noise was a bearing going out on the fan. So, we had the entire system replaced (and upgraded to a better one that should last more than 12 years, hopefully). So they definitely weren't timely or accurate about our concerns. I feel like they have nickel and dimed us along the way until their technician actually broke the system, which then forced us into having to replace it. After all this, S S & B had the gall to charge us with a service charge, which we will now have to pay. Inadequate service. I don't recommend them to anyone at this point. Very unhappy customer!!!! read more

I now call on S S & B to do all the maintenance / repair work on the HVACs in my rental properties. They have always been punctual, upfront about cost, easy to work with, and quick to get the job done right. read more