Jay showed up within 3 hours of my call. He was installing an electronic lock and the door was very complicated. He did an excellent job, didn't damage the door at all, and didn't charge me for the extra time. Highly, highly recommended! His pricing was better than anyone as well. This is the guy you want, and he's so nice and polite too! read more

Five stars... John was professional, fair and super fast! Definitely go-to for lockouts read more

Jay is the best! We needed our home re-keyed + a couple of locks updated, and Jay took time to discuss all of the options with great care and detail. He is incredibly polite, responsive, professional - easy to work with - and just an added bonus he is a very nice person who is pleasant! This goes a long way when you're in a new city, new home and checking off a long list of items to get done. Jay made the process very easy, which I really appreciated. I recommend him to anyone who needs a locksmith! read more

They are great! I actually did not use them for a job, but I had a question about a job and they texted me back (iphone iMessage which is always helpful for so many) really easily. He chatted with me about my options and was very nice, writing in perfect English. He even sent me some links and answered all my questions in detail. We actually need more of a carpenter for our job, so we're not using the locksmiths, but I would have hired him just because of the great communication, which is so hard to find. read more

First off I would like to say that as a non-profit we were getting ridiculous quotes to change a couple locks. Thankfully Jay reached out and was able to take on the task. Jay truly went above and beyond for us. Even having to come back a third time because he was dedicated to helping us. Overall I cannot recommend Jay's work enough. Lockbusters exceeded our expectations and we will defiantly be referring him to those around us. read more

It was Perfect repair, Great technician. Quick response and polite and helpful service. read more

Jay at Lockbusters at once exudes sincerity, knowledge and professionalism. And he makes the poorly trained workmen from Paragon and other outfits look like amateurs, notwithstanding their official uniforms and know-it-all attitude. If you are not chronically absent-minded like I am, I would highly recommend that you deliberately lock yourself out and dial Lockbusters for help, in order to experience what I am talking about. You might even learn something about Medeco and Mul-T locks versus Mortise locks in the bargain. read more

How can you not be amazed by a company that already has a solid five stars? Thanks for making it easy to pick a locksmith! 1st Star: Lockbusters has 24/7 service. 2nd Star: Jay was exactly on time, 8am. And chipper as can be. 3rd Star: Professional service. Jay explained the flaws of our previous lock - but also didn't make me feel like an idiot for my own [failed] installation job. 4th Star: Quick service. I hadn't even taken two sips of my coffee, and the new lock was installed. 5th Star: Cheap! By far the cheapest quote I got. I would not hesitate a second to recommend Lockbusters to anyone. read more

Thanks, Jay!!! Lost a bag with my keys and license in it so was concerned about someone finding both. I contacted Lockbusters through the form on their website and heard back quickly. Sent a photo on my locks and easily had a quote and appointment set. But, then I had a knock on the door at 1am with the person who found my things returning them. He said that he didn't have the keys but had gotten in the front building door (claimed it was unlocked). Small chance he was a very odd do-gooder, large chance he was casing out the place. Freaked out, I reached back out to Jay and he was able to come that day (a Sunday) instead of the next for the appointment. Replacing the cylinders within our two old locks he used his own screws and a spare pieces to make our old locks more secure. Don't hesitate to hire Jay and his team, I feel confident that my locks are now secure! read more

Jay is absolutely amazing. I lost my spare set of keys so asked him to replace the locks. His prices are already reasonable to begin with but then he suggested just replacing the cylinders instead of the whole lock and it worked out even cheaper, and to top it off, he donates a portion of his fee (or sometimes all of it) to an animal rescue. I cannot recommend him enough, he is the best locksmith in New York. read more

I just purchased a new apartment and wanted my "own" front door locks. After reviewing a few yelp posts this one stood out. Everyone said friendly, knowledgeable, and professional and my experience was exactly the same. This dude is great. He knew everything about my current bottom and top locks-- the quality, the manufacturer, the condition it was in. He gave me an honest consultation and said I didn't need new locks just tubular replacements and a high grade pick-proof lock. Exactly what I wanted. He was professional and efficient and genuine. If I could give more stars I would. Great experience and I will refer him to my friends and family. - Alex read more

I just moved into my new condo in Brooklyn and needed to change my locks. I had actually meant to only query businesses in Brooklyn, but I think Yelp caused me to inadvertantly message other locksmiths, and I'm glad they did, because Jay texted right away asking for photos, and once I sent the photos he called me and walked me through my options. He was very upfront about the costs, and even ended up finding me a cheaper lock than he had quoted. He showed up at my apartment when he said he would, which was just a few hours later, and got everything done within an hour. Friendly, knowledgeable, helpful. Really, a pleasure to work with. No complaints at all. Would use him again in a second, and would refer him highly. read more

I highly recommend Jay and Lockbusters. I moved into a new apartment a few months ago and wanted a deadbolt installed so I called around for a few quotes, and of course checked out Yelp and found Lockbusters who are highly rated. Now I know why! Jay was easy to communicate with and I was able to make an appointment for the following morning (my deadbolt install was not urgent). He showed up on time, was efficient and friendly, and even saved me some money offering another lock that was just as good was what I initially thought I needed. All in all, a smooth, efficient transaction and they're competitively priced. I would definitely recommend Lockbusters to friends and family. read more

Jay is a knowledgeable locksmith. He impressed me immediately when i called for service. I needed my front door lock repaired or replaced. He asked for pics of lock and informed me he didn't have those parts. Instead of trying to sell me something else, he offered to look for those parts. He came out and tried to repair the lock and when he couldn't he found a distributor for my lock. Jay acquired the needed parts through some difficulty and time getting the middleman to respond even after the part came in. He came back out and replaced the broken part making sure it worked well. It works smoothly and properly. Jay was always polite and so apologetic for the time it took. I am so grateful that i got to keep my beautiful lock. This young man operates in an old time style - respond to customer's calls and wishes, do it efficiently, do it as quickly as possible, and the customer is always right! His rates were reasonable and he took on a lot of the time costs himself feeling badly that it took a longer than would have. All i could say to him was thank you and i wish you performed more types of work! What a nice change from these people that don't return calls or showup. read more

I found Lockbusters via Yelp and I figured the multiple five-star reviews had to be accurate (which was certainly the case). Both of our locks needed some work, and we were in contact with Jay several times while deciding on various options. Jay is super-friendly and he arrived very promptly on both occasions (he had to check out the problem initially). He's also very accommodating in terms of a timeframe for appointments. (Update on 5/11/18): Another positive experience, as we had a problem with one of our locks. Jay was stuck at a big job uptown, so he sent his colleague - John - who was pleasant and efficient. Meanwhile, it was nice talking to Jay on the phone; he was again quite friendly. read more

Alright, so I'm typically skeptical about businesses on Yelp that have stellar reviews. WHAT'S THE CATCH? Originally I sent in a request for a quote to another business on Yelp but then saw that most folks were one-shot reviewers. When I saw Lockbusters, I messaged Jay and within minutes he responded on Yelp. I needed someone to open up a lock on a vacated storage unit in my building and needed someone sooner than later and early (9am on a Friday morning). He asked for pictures to assess, and I skipped out on a Mets game after dinner to make sure I could get home and respond in an expedient manner.* Sent the picture, Jay AGAIN responded quickly. Provided a quote and scheduled the visit. 9AM on Friday, HI JAY! Within minutes, he did what he needed to do, and was so friendly. Gave him a tip, and he donates his tips to an animal shelter! For a small professional business like Lockbusters, I'm so glad Yelp was not only a reliable source for reviews, but also the actual medium through which we communicated to aid in getting the job done. *Skipping Citifield was actually unrelated to my need to be home to snap a picture of a lock. I was tired from a long day and full from dinner. #noregrets read more

Really a genuine person. You have to really trust a locksmith and I can tell you....you can trust this guy. Came in, got our door open in less than 10 minutes and he was out. Simple, fast, efficient. Will be using him forsure next time we stupidly lock ourselves out of a room. read more

Awesome job! Couldn't be more pleased! I messaged this guy in the afternoon on Yelp- and he responded quickly- to the point and price was better than others. We scheduled an appointment but I asked if he could see me sooner as in that evening- he contacted me right away when there was a cancellation. The job was done swiftly and he was friendly, paid over venmo (but many other payments accepted), sent me a receipt via email on the spot- the whole thing took no time at all! Highly recommend! read more

Lockbusters is fantastic - I worked with Jay to upgrade my bottom and top locks, and I greatly appreciated his assessment of my needs and clear recommendations for better equipment balancing the goal of improved security and reliability as well as reasonable prices. Quick and friendly service visit - he was a pleasure to talk to, plus, he supports pet shelters and has two adopted kitties! Great all around business and person. Highly recommend. read more

Seamless. Jay listened to our very specific requirements, offered solutions, and worked around our hectic schedule. What more can you ask for? Thanks! read more

Great communication and speedy installation. Really good service overall. Very happy. Thank you read more

All the praise you see in these Yelp comments are true. When I was locked out of my office, I used Yelp to ask many companies for quotes. Everyone sent dashed-off replies with impossibly low prices... but Jay wrote back like a human being, asked me to take a picture of my lock, and then gave an honest and detailed assessment of the situation and the costs. I went with him, and was happy I did. read more

Jay is the MAN! He was great over the phone, he did what nobody else was willing to do, and came promptly and serviced my lock quickly, professionally, and with a smile. I'll never use another locksmith again. Thanks!! read more

After trying to change out the lock to my home myself, I figured I'd just leave it to the professionals and a professional Jay indeed was. When I called to get some information, Jay was quite helpful in providing his expert opinion and letting me know what types of services he could provide and what option would be best suited for my home without any pressure of up selling. After setting up a schedule, Jay arrived the following couple of days prompt and early and proceeded to change out 1 deadbolt and 2 door handles within a quick time frame. There is a reason why this guy and company has a perfect rating and over 300+ positive reviews on Yelp. Simply put, he is a professional at what is does, who is also very courteous and down to earth. I would absolutely call Jay again if I ever need a locksmith and would about definitely recommend him to everyone. read more

Absolutely amazing! Jay is a really great guy who has a really chill demeanor which is totally welcome when yr ostensibly in the middle of a shitty situation. Plus, he donates a chunk of proceeds to animal rescues. A+++ dude, I'm an idiot and I lock myself out a lot and Jay is the only one I call. read more

Jay is the BEST. He has now done two jobs for me in the last year and is personable, helpful, and responsible. In addition to his good prices and friendly attitude, he donates most (or possibly actually all...) of his profits to help animal shelters around New York. His charitable efforts with animals during these particularly hard times are so needed. I can't recommend him enough! read more

Quick response, didn't make me phone them to get an estimate (thanks Jay - I hate the phone). Set up an appointment very quickly. Scott came and did a complicated job -- installing the new nest+Yale lock and the nest hello doorbell where there used to be an old-school intercom. He was knowledgable about new smart-home/internet of things security, which I'm sure will become more and more common. Highly recommend. read more

OMG thank you Jay!! I had an attempted break-in yesterday to my apartment, and send out a Yelp request for locksmiths. He was the first one that answered, within an hour and I issued it at 1am. I'm so glad he did! He came first thing in the morning (as I was able to beat it to into a somewhat functional state), and fixed my lock and added a new deadbolt, for an extremely reasonable price, especially compared to what other smiths quoted me. He's also super nice, friendly and loves animals! If I could give more stars I would. read more

The first time wirting a review because of how grateful I am right now. I came back from work and find myself locked out of my bedroom, which has those doorknobs with no keyholes but can be twist locked from inside. After a quick call and send over a picture, the person on the phone teaches me how to open it using a butter knife without asking me to book a service! I get soooooo excited after I opened the door under his help, time& money saved! Thanks again for the generous help offered! I will definitely come back if I have any future need for lock services, a truly reliable and professional Lock service! read more

Lockbusters - the type of door - Keys & Locksmiths Near Me

After the worst ever locksmith experience, I just had the best ever locksmith experience. If you live in NYC or the surrounding areas (Westchester included, obvs.) USE THIS COMPANY. Jay contacted me within minutes of asking for a quote. Within an hour I had an appointment that worked with my weird schedule. He replaced my lock insanely fast. We chatted about the scam I'd just been through and what my options are as well as all the non-profit groups he's connected with over the years. ALSO HE DONATES ALL HIS TIPS TO THE SUGAR MUTTS RESCUE. Jay has even offered to write a letter that I can send to my credit card company to help dispute the original locksmith charge. I feel like I can breathe again after dealing with a scammer for *a week* to get my lock fixed. The. Best. Seriously. read more

Dean installed locks and even helped fix a faulty door lock mechanism. Couldn't be happier with the work and service. They were punctual, professional, and friendly. And unlike the other locksmiths I called, I didn't feel like I was getting ripped off.I almost wish I needed a locksmith more often so I wouldn't just use their services once. Jay was great by phone and email. Some of the other locksmiths acted like I was wasting their time. 10/10 stars!!! My doors are locking and unlocking. It's a great day. read more

Incredible service, knowledge and attention to detail. Jay is the real deal...My highest recommendation! read more

Lockbusters - Making sure everything's in check. - Keys & Locksmiths Near Me

Dean from Lockbusters came out to change a lock in my new apartment- he was efficient and friendly and he even cleaned up after himself! We were having an issue with our doors closing so he helped with that as well. If I need any locks changed or replaced, I'm contacting Lockbusters as they were responsive via my Yelp inquiry and kept me posted about Dean's ETA. Thanks a ton, Dean! read more

Let alone, with the other reviews it's known he's nice and quick. But, truly one doesn't know, until you experience. He's incredibly reasonable and affordable, with that being said... He's not there to take advantage of people in shitty situation. The kindest man ever. Thank you for helping me out, so I didn't have to sleep in my office. read more

Great service. Quick response time. Very fair pricing. Due to unfortunate circumstances, I had to change my locks to my apartment front door. I saw all of these great Yelp reviews and messaged Lockbusters. Jay responded to me within 15 minutes. My appointment was set up in an hour. Alex arrived right on time, changed both of my locks, and was very professional and quick. I know exactly who to go to if I ever need a locksmith. read more

I was locked out of my apartment, they quickly gave me an estimate and got here much sooner than expected. Very helpful and friendly and couldn't beat the price, would definitely recommend! read more

I moved to NYC three days ago and locked myself out of my apartment, I had been in contact with different locksmiths all day and the professionalism, value, and customer service I received from Jay is beyond compare from ALL of the locksmiths in the Area. He promptly answered his phone and was clear in his delivery, when he arrived he was able to unlock my door in probably 3 seconds flat, he is such a gentleman and I've never felt more sure allowing someone in my home with how professional he was. To anyone who needs a locksmith for any reason I couldn't possibly recommend Jay enough- he is simply incredible! read more

This guy is Amazing. Legit for sure. I had an emergency, called the number... Sent him photos of my locks; he gave me a reasonable price, arrival window and came the same day. He arrived before his quoted time (which worked even better). He came, changed my lock and it took him 2 minutes and 47 seconds. Literally. I timed him lol. The guy is courteous and professional. And has a very fast response time. If you're on the fence, rest assure that this will be money well spent! Thanks Jay!!!! read more

Very professional service, highly recommend them, even if you get a slightly cheaper price elsewhere. I locked myself out of my apartment unit one day and they came in less than half an hour to pick the lock on the door. Everyone else I found on Google or Yelp sounded extremely sketchy and wanted to charge an exorbitant rate, or wouldn't even give me a quote until they come in person. Extremely grateful for these guys. Don't hesitate to call them. read more

When a company provides excellent service and does the job as well as I could expect, I give them four stars. I don't believe in participation trophies, and I don't think just doing what I expect is worth five stars. A business or restaurant has to open-mouth surprise me to get five stars. I wish I could give Lockbusters six. Without the use of psychic telepathy, I don't think this could have been easier. I needed a lock on an interior bedroom door for a new roommate. It was a simple request, a budget lock, not exactly a profit center for a visiting locksmith, so I was a bit worried about how much of a hassle and expensive this was going to be. It was neither. We set up the appointment over SMS at about 8pm for the next afternoon. The technician who visited called ahead of time, arrived exactly when he said he would, quickly did exactly what I asked him to do, and he answered a lingering question I had for years about how the doorknobs in my apartment work. I paid with a swipe of my debit card on his cell phone (using Square) precisely the charge I was quoted over the phone the night before. He did most of the work while I was taking an important call from work, getting enough from me to do his work via hand signals and then otherwise leaving me alone so I could take my call uninterrupted. Amazing. I felt like he was someone I had worked with for years. Stop looking through Yelp for a locksmith, you found one. If you happen to run a personal services business yourself, break some lock in your house and call these guys so you can see how this is done. read more