matthew was awesome....he drove all the way from tampa to my house in ridge manor...fixed the…read moreproblem asap... and was a honest man doing great work...i highly reccommend this man to anyone needing a fair price and great work...matthew only made one small mistake....he is now my security guy for life....lol thank you matthew for quick fix and got my cameras back up and running...god bless and semper-fi

I needed cameras serviced in Safety Harbor. MATT was very helpful! He came out right away and fixed…read moreme up with professionalism and was very helpful in getting new feeling safe again...

They helped me when I rr early needed it. The camera out at night helped me out of what could have…read morebeen a very bad situation and they worked with. Pretty awesome to have chosen this company.

Called him the evening before and asked if he can come the next morning before work. He arrived…read moreright on time! No second later. I work at 8A and he was outside my door at 7A. He was super quick and I made it to work on time. He was also very affordable, friendly and efficient.

Jose was fantastic. Delivered exactly what we asked for, value was great, and he and crew were…read morereliable. We had a custom WiFi system installed, as well has two home-audio system and speakers. Jose made recommendations for all products which are all working out well. Highly recommend.

Jose was a true professional with extensive knowledge in tech. He did our whole house camera system…read moreand integrated into our current configuration. Highly recommend this company service offerings.

A man says Just for his SERVICE FEE is between 350.00 and 500.00?? HARD PASS…read moreNO!!!!!!!!!!!!!!!!!!!!!!! I had Extra Cameras (NEW) Even had a Brand NEW DVR if that was problem...but 350.00 to 500.00 just for a SERVICE FEE Only???? NO!!!!!

They were quick to respond & access our needs. The service & follow up is beyond excellent! I would…read morehighly recommend!

Amazing family owned company that's been serving Tampa Bay for decades. Awesome service and great…read morevalue for the price. I would highly recommend to anyone looking for audio/video, security, and networking solutions for your home! I believe they also do commercial.

I just had a very positive experience with Sheppard Security. I had have been a customer of theirs…read morefor 10 years. Three years ago I lost my husband of almost 58 years. I live in a single family home. I am 82 year old and handicapped. After my husband's passing I had Sheppard Security install a camera near my front door as I was getting groceries delivered but they would not always ring my doorbell as I instructed in my delivery instructions. Also, sometimes I had strangers come to my house. Last Sunday at 6:30 P.M. I had two men come to my door but I did not recognize them so I did not answer my door. They started walking back and forth and keep ringing my doorbell. Then they went to my hose in front of my master bedroom window and turn it on. At that point I called 911. I spoke to an officer and told him of my situation and he said he would send an Officer to my home. Meanwhile one man stayed in front of my home and I lost sight of the other man. They had a SUV parked in front of my home with both passenger doors open and the hatch open. They were here for at least 20 minutes and I asked the officer on the phone at 911 when somebody was going to help me. He then told me that nobody could come because they were taking care of more serious problems then mine. Those two men were here at least 40 minutes. They finally left. On Monday I called Sheppard Security and talked to Joe their IT man. I told Joe I would like to have 4 more cameras installed around my home. On Sunday I was really scared because I could not tell where the second man was during the time they were here. I spoke to Jim the owner of Sheppard Security on Wednesday and he told me that the Cameras had been ordered and that he would make sure that the Cameras would be installed quickly. Friday morning Joe and another technician came and up dated my old camera and installed 4 new Cameras. They worked quickly and made sure that all five cameras were wired in and adjusted them so that I can see the 4 sides of my home. They also made sure that everything was clean after installing all of the new wiring. They were here for several hours. If I could I would give Sheppard Security, Jim the owner and Joe and the other Technician 20 stars. In this day and age it is nice to find a Company and their staff who takes pride in their workmanship and treats their customers with respect. They make you feel they have your back and that you are important to them. I think you can only get this kind of service from a family owned company.

Customer service in Boca Raton office sub par I have had ADT…read morefor many years. Had a few issues, but this year they increased. I had a technician scheduled, didn't show up because he was never scheduled, as I later found out. I asked for the technician Brandon, who did great work and a provides great customer service, again another scheduled time for him...same thing occurred. Spoke to a manager, Marcus in Boca Raton, who definitely requires more customer service training. Spoke over me and was rude. After this occurred more than once (conversations with Marcus), my cost per month for service was increased. Retaliation? I have read many reviews on other review sites, mainly about the lack of customer service from the phone numbers to call online. Marcus won't share who is his supervisor!? Do I need to buy ADT stock to be heard and treated with respect? I gave 2 stars for Marcus, but the technician Brandon would receive 5

I would give them no stars if I could. i have been a loyal customer for 13 years. I had to walk…read moreaway as a customer because I haven't had an alarm for almost a month and I keep taking days off and they cancel their installation appoints twice now. Not like they were when glee got the system. What a disappointment. Have to start looking for a new company. .

Loved working with Mike to get the cameras I needed. They work great and his prices are the best in…read moremy area. He was friendly hand vary helpful when it came to choosing what I needed specifically. I would definitely tell all my friends and family to go with captured.

From the owner: Our number one priority is your families safety, but we do everything from security camera…read moreinstallation to electrical services. Whatever your family needs, we are there for you.

When I signed up for the service I signed a 3 year contract, which expired this past spring. They…read moretold me I agreed to a 1 year extension over the phone, which I know I didn't agree to. I never pick up my phone from a number I am unfamiliar with and I know I wouldn't have agreed to an extension unless it was month to month because I never used the service, never interacted with them, never called them, never even set the alarm. It's been on my list of services I never use that I needed to cancel. Now I have 4 houses and 25 restaurants and after this experience I will NEVER use ADT again. Additionally in order to cancel I needed to go through the same questioning and provided the same information to 3 different representatives which was a colossal waste of time. I would give them zero stars if that were an option. They charge close to $90/month and offer virtually no utility. These guys are totally USELESS!

Most camera issues for the outside camera have been solved. Camera system will usually reset fairly…read morequickly if unplugged and plugged in again. Still sometimes misses periods of time when there is unusual activity, but also occasionally catches what my other cameras miss, so keeping it. ADT reps did call to offer more/better outside cameras for more money, one reasonably priced offer, but staying with what I have. My inside ADT camera has no major problems.

this was the first time I reached out to this company and I can tell you Paul was a very…read moreprofessional person. I will be using his company in the near future again. I am very pleased in his work and he is very knowledgeable in what he does.

Very good quality equipment. The process was exactly as planned and professionally executed. Very…read moresatisfied with their communication!

Our contact was Glenn and his essential qualities of an effective salesman are: (1) personality (2)…read morecheerful disposition (3) mental ingredients (4) courtesy (5) patience and perseverance and (6) complete knowledge about the self, product, company and the customer! Synergy is a amazing and fabulous company. We are so happy with the complete one stop for all our needs for our new home.

f you want to pay for a monitoring service and NOT have your home being monitored then go with…read moresynergy!!!! Who knows how many months I went without being monitored!!!!! We only found out when the babysitter set off the alarm and nobody called and the police never showed!!!! I have NEVER written a bad review but I must share my experience with Synergy. My HOME, my possessions, most importantly my family was not being monitored. Of course there is no way to tell for how long. I have had them for about seven years. I called and was told it would be between $350-500 to have someone come out to perhaps upgrade the system. I was LIvId! Nobody called or emailed or sent us a letter to let us know this happened. Needless to say we told them we were done. Apparently we were suppose to send in a formal email and we didn't . So now they want their money for the past four months. Don't care we weren't getting monitored. Wouldn't drop it even though we were no longer being monitored by them. Now have turned it over to collections for there $130 that we owe them for a service we were NOT receiving . Manager can't speak to me about it anymore because it is with collections but they say that they don't do business that way so I must have been notified about an upgrade....NOPE!!!! NEVER NOTIFIED!!!! Would be fine paying for a bad service paying for NO service at ALL is UNACCEPTABLE!!!!!!