Words can't even begin to describe the incredible level of service provided by the staff at New…read moreBraunfels Storage. I could write a novel about Kandi and how sweet and pleasant she was to work with. I recently filmed a video to propose to my girlfriend and needed a storage space to get a particular look for my shots. Kandi received my request online and reached out almost immediately. She was unbelievably helpful from beginning to end and I seriously can not sing her praises enough. On top of providing great customer service, her interest in what I was working on was what really stood out. I honestly think she was just as excited about the video proposal as I was! I feel like I gained a true friend in Kandi, as well as the rest of the incredible staff there at New Braunfels Storage. Thank you so so much!! I would not have been able to pull off the amazing video without your help!!! By the way, she said YES :)

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

Showed up on time, professional, fast but not careless, seamless move without issues.read more

1 Star -- An Extremely Disappointing and Traumatic Moving Experience…read more It has taken me a couple of months to process this experience and honestly get past how traumatic it was, which is why I am only now writing this review. This was my second time using Evolution Movers, and I deeply regret trusting them with my belongings a second time. Based on this experience, I cannot recommend this company to anyone. From the beginning, the movers made me feel uneasy and uncomfortable. There were rude, condescending comments made about my belongings, and my wishes regarding how my home and property were handled were repeatedly disregarded. They insisted on going through areas of my home despite my objections and showed a complete lack of care when it came to doorways, floors, and my personal property. I even purchased drinks for the crew, only to have one of the movers tell me, with an attitude, that he didn't like grape Powerade. My belongings were made fun of, and I could hear complaints about having to move certain items, including my plants. As a customer who had hired and paid for a professional moving service, I found this behavior incredibly disrespectful. Unfortunately, the problems weren't limited to their attitude. Multiple items were damaged or broken during transit. Their truck also tore up my driveway while backing in, once again demonstrating what felt like a complete disregard for my property. Perhaps one of the most unprofessional things I witnessed was the movers working out on our gym equipment while they were on the clock. I did purchase insurance through the company to protect against damage. However, getting the damage addressed was not a simple process. It ultimately required me to have a contractor come out, assess the damage, and provide a written estimate before the company would cover the full amount of the insurance I had purchased. I did make management aware of what happened. The explanation I received was that they were understaffed and hot, as though those circumstances explained or excused the way I and my belongings were treated. Being understaffed or working in the heat does not justify disrespecting a customer's home, belongings, property, or boundaries. As a veteran and healthcare professional, I have always believed in treating people and their property with respect, professionalism, and dignity. I expect the same when I hire a company to come into my home and handle everything I have worked hard for. This experience was far beyond simply having a few things damaged during a move. It was the overall lack of professionalism, respect, care, and consideration that made this experience so upsetting. I gave Evolution Movers a second opportunity based on my previous experience with the company. I sincerely regret that decision. I cannot recommend Evolution Movers based on my experience. If you are considering hiring them, I strongly encourage you to ask very specific questions about how they handle property, damage, employee conduct, and customer complaints before trusting them with your home and belongings.

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

Best freaking Self storage ever. Cheapest rates. Cleanest Units. And nicest person at the front…read moredesk. Someone give this man a raise please.

Excellent place!! The owner is always very personable and the front desk receptionist is always…read morekind and friendly. I have rented several times from several different storage places in and and around San Antonio and schertz for the past 10 years and the prices here at Gruene are way better than the others and I had even called around the Gruene, New Braunfels, and Canyon Lake areas asking about prices and these guys were much cheaper. However don't let the low prices fool you, the facilities here are clean and neat and all look new with cameras and exits appropriately places. They have discounts on their website and even though I didn't know this, the owner made sure to tell me about them and offered them to me. The receptionists even asked if I had a big moving truck and needed more room to turn around and if I did she was going to pick a storage room where I had plenty of room to turn around. Besides all of this one of my favorite things that was supplied is a dumpster for customers to use! This should be a normal thing for all storage facilities but I assure you it is not!! Only thing I would recommend but I don't know of any facilities who do it, is to have a donation area setup for stuff that is too good to go into the dumpster. Anyway, I love this place and highly recommend them!

Love this location! Units are climate controlled and very clean, well-managed and the entire team…read moreare super friendly. Autum gave wonderful customer service and helped me with all my needs in a unfortunate situation! SIX STAR! Thank you so much, you really made my day easier!

Always clean on the premises. The units are climate controlled and cool during summer heat waves,…read morewhich is a wonderful. Employees are always smiling and friendly. Wish the hours were open later but otherwise no complaints.

Clean and easy to rent storage unit who really care about their customers experience. Highly…read morerecommend for anyone in Seguin.

From the owner: Come check out our self storage facility Seguin, TX. We have a variety of storage options for any…read moreof your storage needs. Give us a call today or reserve your unit online!

Nice climate controlled facility. Easy access, clean and the front desk resource is an excellent…read moregentleman, quick to respond and quick to help. Unfortunately if you keep your items in storage more than a few months you find the problem... In that prices increase every 60-90 days with the only notification via postcard note in the mail. I had a 10x15 and a 10x25 that cost $340 (total) for the first two months that was up to $680 by month 9. Really want to like the facility and location, but such manipulation of cost knowing that you have limited options to move contents ...only reason I'm even leaving a review. If you need to rent for a couple months, all good. If you are renting for a longer term head somewhere else, because you can't predict 'market' adjustments ...which never seem to go down just up.

I would only recommend this be a short, very short term plan. They increase rates periodically and…read moreblame the market rates. More like corporate wants all the money. Beware of the New Braunfels location, they seem to have a rodent problem. Stinks like it, have droppings in unit. Never know what other people have in their units tho like food. They have traps set out tho. Seems like they keep it clean.

This is primarily review for excellent customer service as I wasn't able to end up using them for…read moreour move. They did a fantastic job of coming out on short notice to go over all of our property here that needed to be moved and they gave us a very competitive quote the same day in fact multiple quotes as I needed different things broken up for comparison. In the end, we already had our truck booked and we were stuck using their moving service, but I wish I could've gone with these guys as the whole team was just fantastic as far as being professional, responsive and organized. I also know that the folks that lived in our home before actually had used their services and were quite happy with them.

Do not recommend this company. Their staff was very slow and came unprepared. They didn't have all…read morethe packing supplies or proper tools to remove Tv mounts on day 1 as promised. Day 2 they took 13 hours to move half of a house with two small trailers. They also had no tools and had to use ours (simple drills, screwdriver etc). Keep in mind we paid to have them disassemble and assemble in the one day move. They ruined a brand new mattress with grease hand stains, and did not put our front door back on hinges properly. And to boot...they quoted $4,700 for the move and then hit us with a $5,300 bill, saying their guys worked 30 mins over the quote. The main issue being that they took longer because we had to unpack and find our tools to allow them to use. ***edit to respond to Victoria*** This response is a perfect example of the miscommunication and lack of professionalism. Nobody ever requested to leave a tv up. The day of packing, my husband was playing Xbox and said "whenever yall need to pack this let me know and I'll shut this down". This is also when we discovered that they did not have any tools to remove the TV, so, the TV wasn't going to be removed either way that day. Nobody was ever asked to "make beds" but we paid to have them put together (assembled). The movers also were not met with hostility. You had a group of young men with neck tattoos talking and bragging about their time in prison in front of everyone (including our children). My husband did the responsible thing, which was to address the staff as a whole. I'll mention he also tipped each one $100 bill at the end. We did this because it was apparent that the fault was on managment and not the individuals. They came both days unprepared without proper tools. Two separate groups of movers on two different days being paid to pack, dis-assemble and re-assemble furniture. (How is that possible?) Nobody was ever "cussed out" in person or on the phone. My husband called the very next morning and left a voicemail for the owner that was never returned. This response and lack of accountability again proves why I would never recommend this company.