So, I got locked out in my house and can get in, I called this company "SoFlo" lock, they told me…read moreto pay an initial down payment just for the dispatch, after the payment they will dispatch somebody to come to our house. They promised 30 mins they'll be there, so I waited and waited... 30 mins passed I called and they said they're on their way, so I waited again, nobody showed up, soo pissed off called them again and promised to be there, but the problem is they never called you or at least to let you know that they are on their way, until hours passed called them to refund my money, and what I'm pissed off cause no one called me back.. until I escalate the situation and reach to the owner.
I'm about to write a very bad review when the owner called me and apologize for the very inconvenient situations.
I'm just yelling and raising my voice explaining what had happen they just keep me waiting and waiting.. anywho, the owner said; that he will come and fix the problem and will drive down there to unlock our door for me. He's probably about 45 mins away.
I calmed down, and I said; I will give him a shot to see if he will show up.
He really did show up, and I'm expecting an older guy,but instead this young kid, very polite so professional and good looking too. He started working to open our door and finally he unlocked our door.
He ended up changing our door lock and give me 50% for all the trouble.
Anywho, I ask him if his single, he said yes and I told him I have a very beautiful daughter and I showed her picture, then I called my daughter that this guy was cute, very professional , he's still at school etc.. . It was funny cause my daughter was also in to it, although she lives in a different state, but they will meet thru Instagram.
Anywho, I'm satisfied customer, this kid was very nice and very professional , that's what the business all about makes your customers happy and satisfied . That's why I'm giving them 5 star, I'm glad that he makes above and beyond.. that's how supposed to be. Anywho salute to this kiddo the owner Mr. Aaron Morales. Thank you!!!