Don't use their online reservation feature!!!!! I reserved a 10x10 storage unit online a week…read morebefore my moving date. But there I was at the Wall Ave location on moving day with my movers waiting, to find out they didn't have a 10x10 unit available. I had to go to their Clearfield location to get the size I needed, which cost me more money monthly and more in moving charges.

Would put less stars. No employees working the front desk…read more Takes over an hour to pick up a trailer when you're the first person in line. Book via a different U-Haul location if you don't have a morning to sit and wait.

My trailer wheel was not properly torqued and the lugs sheared off the studs while driving a…read morethousand miles away from home in Missouri. The Ogden office forgot to torque the wheels on the trailer. There is brand new brake pads still with the factory cross hatching marks and brand new pads, I assume they got in a rush I forgot to torque the wheels. Imagine being on the highway and having tractor trailers Blair their horns at you and old women telling you to pull over now immediately. I could have killed somebody this is an excusable... Then when I was limping it off the freeway I went to a local mechanic in St Joseph Missouri and asked him to double check all the other Wheels on the trailer. And lo and behold all the wheels lugs were loose. He had a torque wrench with him and I watched him set it to 60 foot pounds and he got at least one full turn of the ratchet before it clicked... I'm pissed I'm flabbergasted when you spend close to six grand on a truck and trailer you expect the wheels not to fall off...

We had a reservation for a refrigerated truck in place for 6 months. Called to confirm it 3 weeks…read morebefore, and the Friday before pick up (on a Monday), and were told every time that everything was in order. Show up to pick up the truck at the designated time, only to be told that the truck had been given away and there were no other refrigerator trucks to rent. The 100 people who were counting on the truck are left to just figure it out on their own I guess. Worst customer service I have ever encountered and will definitely be telling everyone I can, never to rent for ANY Penske location.

Make sure you double check the odometer reading on the paperwork against what's on the vehicle both…read morewhen you pick up and drop off. I did a one way rental from Ogden to Las Vegas, and when I returned it, they said I'd gone 729 MILES OVER what is paid for, (540 miles) and it would be an extra $290 to cover the additional mileage. That would mean I put over 1200 miles on the truck, for what is a 500 mile trip! If I'd driven an extra 10 hours, believe me, I'd know! The guy who checked me in at the Vegas location heard me out, and was kind enough to waive the overage charges. Next time, I'm snapping a photo of the odometer next to the contract before I start the trip! I don't know for sure where the error occurred, but I suspect the starting mileage was entered wrong, as the gentleman who set us up was having a lot of computer difficulties with the data entry, and had to do our checkout more than once.

This was the absolute worst moving experience of my life. Not only did they deliver the uhaul ubox…read morelate but they got the pick-up date wrong which means I waited 6 weeks more than I should have. Then once everything was settled and the ubox was delivered to the final destination they continued to charge my credit card for 3 months! Every month I spent 45 minutes to one hour looking for someone to help me rectify the situation. Every month I received a different person telling something completely different than the previous month. It was a nightmare. Now they said that the destination location is the one I should have been talking to all along and they said they would refund all the overages. Of course that is what they said last month!

I came in with my partner needing a last minute truck for our move to San Diego. Not only did they…read morehave the best rate (including tax), but the attendant Allison was so bubbly and helpful. A+ on customer service skills!

From the owner: Save Up To 20% When You Reserve Online Today!read more

CJ not only responded to my request super fast, he was able to get to my home the next day and…read moreremove everything I needed out. He and his helpers were 100% terrific. Hire this guy!

Great fast old appliance pickup service ! Will use again soon! Great price! Very nice peopleread more

I got a u-haul from here to move my stuff and they were quick and friendly and it was overall a…read moregreat experience!

Absolutely horrified at the terrible hitch install we received today. This cost us over $500 to do,…read moreso I expected MUCH better service than this. Our hitch was completed at 6:45 pm, so we drove off thinking all was well. Luckily, I was driving behind my husband and noticed the power wire was dangling a foot under the car. When we went back to ask them to fix it at 7:15 pm (15 min after they closed), the store manager said they were closed and that there was nothing they could do about it...she told us to find a store in the morning to fix it. She offered us a $50 refund because we weren't satisfied with the job they did. Again luckily, I was following behind my husband on the freeway, because I noticed that the back left tail light started flapping all over the place. When he stopped, we saw that the tail light wasn't even put back into place AND the snaps used to hold the taillight were sitting in our truck broken!!!! What kind of service is this? All of these issues are so dangerous and could have been avoided. Avoid this location if you can. I can't believe they allow cars to even leave their location like this. TERRIBLE!