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    LOCAL Bug Guy

    5.0 (2 reviews)
    Open • 8:00 am - 5:00 pm

    Services - LOCAL Bug Guy

    Pest preventative services

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    5 months ago

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    7 years ago

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    Mattinson Pest Control & Lawncare

    Mattinson Pest Control & Lawncare

    (7 reviews)

    I found Mattinson reasonable, reliable and efficient. I would recommend their service.read more

    Horrible service! They only serviced my lawn two out of the six times I ordered- mistakenly going…read moreto the wrong address multiple times (not even close to my home). When I called and notified them, they made an appointment to come out and spray and didn't show up again. This happened two more times so I finally called to cancel my service. The only apology offered was a lame excuse and an attempt to put the blame on me because 'I should have notified them as soon as they missed their appt.' Then they wanted to make another appointment! I told them no thanks and gave them my payment information for the second spray they did. I received a call about a month later where they attempted to make another appt to come spray. I made it clear I didn't want to deal with their company because of their customer service. Fast forward 4 months later, about a week before Christmas. I got a call demanding payment for the second spray they did. I told them I'd have to look into my account and make sure it hadn't been taken out, because I had already given them my payment information. The payment had not been taken out from back in August, and being that it was Christmas weekend, I forgot to call back. I then received an invoice with 5 late charges attached. I have since called multiple times in attempt to resolve the situation and I am always sent to voice-mail. No return call has been made.

    Stewart's Lawn Care and Pest Control - Our main pest control services consists of six applications that treat for pests and mice inside and around homes.

    Stewart's Lawn Care and Pest Control

    (20 reviews)

    Terrible customer service. They supposedly preformed Aeration service at my home in March. I…read morereceived no communication that is had been performed or a door tag hanger. I need received a $157 bill by email three months later in June. When I responded back that I did not believe the service had ever been performed. After several emails back and forth I never heard from them again, so I assumed they had taken care of the issue. Then a month and half later I received a collections notice. They finally waived the service fee, but it was a hassle and took me speaking very strongly.

    As background. I first got signed up with Sav-A-Tree about five years ago and got sold soon…read morethereafter on adding lawn service. Then the lawn services moved over to your sister company Stewart. About two weeks ago, I got a call while in the Middle East telling me that that my seasonal series were being terminated immediately because Stewart was losing money on every trip to our home. I invoked my larger relationship with Sav-A-Tree and made a plea to at least finish the season due to the totally unexpected and unwarranted inconvenience. I made clear that I understood the business decision, but neither understood nor appreciated the abrupt inconvenience. I also understand that Stewart was within their contractual rights to terminate, but made clear that the question of whether it was an ethical business decision was a completely different matter. The answer from the representative of Stewart's was a firm no. I made clear that this was not how a decent business should be run. I was disappointed, to say the least. I have begun to make alternative arrangements already, but want to raise this issue up the corporate ladder. This is not the way to run a customer focused business. Period. End of Story. So, the company responded a second time...no apologies, nothing, which is completely unacceptable for a customer facing company. I will continue to raise this issue up the corporate ladder until there is a resolution that is satisfactory. They don't get what I'm saying....which confirms how tone-deaf Stewart's is. If I could give zero stars, I would.

    LOCAL Bug Guy - pest_control - Updated October 2026

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