This visit was Pre-Covid…read more
Overall, the food is delicious.
The portions are on the smaller side, but they do know how to cook what they offer, I will give them that.
Server was friendly but overbearingly trying to make you order and order and order. You could tell that the only thing on her mind was raising the bill so she could get a better tip.
There are better ways you can do this without making it too obvious, but obviously she wasn't taught or trained in those subtle ways.
We didn't know that they closed at 8 on the weekends, and when it turned 8, they turned on all the lights. I was quite caught off guard by that, because having worked in fine dining, you give your guests at least a 15 minutes grace period to enjoy their meal. Especially at a spot like the Seven Star Lounge.
The most surprising thing that happened was a few minutes after 8pm, I think it was a little past 8:05, one of their employees didn't just whisper, or say it, but they actually yelled out onto the floor, "Ok, time to go home!"
If you were that intent on going home, then you shouldn't have received any guests. We had no idea they closed at 8, otherwise we wouldn't have come in, but they told us it was last call when we sat down, and they said it would be fine as long as we ordered our food right away, which we did.
They close at 8. They turn on their lights at 8, and a few minutes later, an employee calls out something very rude, and inappropriate.
And we had received our food at 7:50pm, and quite a lot of food, because our server was intent on getting our bill high.
So I can't understand how a customer orders a lot of food, you bring it out 10 minutes before closing, and then you turn on all the lights, and yell out inappropriate remarks.
Then our server came over and brought us plastic cups so we could put our cocktails in it, trying to rush us out.
In 20 years of customer service related businesses, I have never seen such rude and unprofessional behavior, especially in a business that is supposed to be as high end as Seven Stars.
We always enjoyed dining here, but this was obviously our last trip.
Between my wife and I, the pictures I posted are what the two of us ordered! Yet they give us 10 minutes to enjoy our meals!
It's a real shame too, because we love the vibe and the ambiance here, and we were really, really enjoying ourselves, but for TEN MINUTES!! LOL! What a world we live in.
I give 4.5 stars for the taste of the food.
1 Star for the server.
0 Stars for the staff as a whole.
The food is the only reason they are getting 2 stars.
Still trying to figure out to this day why we left a 25% tip.....