3 years later, and still having issues. I was told my homeowners insurance would automatically renew every year. It doesn't, I have to tell them to pay it. I get threatening letters that I promised to maintain insurance and that it's not paid and Loan Depot pays at the last minute. I had to have them give an extension because they were so late to pay. Same with flood insurance. They DO NOT know what they are doing!!
Bad bad bad.. Working with LoanDepot was an absolute NIGHTMARE. What should have been an exciting time for us was tarnished by lack of communication, disrespect and unnecessary stress. "Brenda" asked for a letter. A letter she could have requested 6 weeks prior, when I mentioned the account, remember this is the END of the deal, we are down to the wire. And she wants a letter that takes 10 days to process! I dealt with Chase bank for over an hour between ordering the letter and following through. When I finally get it, she said I don't need it now. REALLY?? That is seriously messed up. I guess YOUR time is more valuable than mine! "Frank" must have stated five times "this is the last bit of info the underwriters will need before submitting to USDA". A 45 day escrow went over 60. Frank had me in tears to the point I had to hand the phone to my husband, and he stated Frank was LAUGHING! "Sheldon" asked me to FORGE a signature. What other illegal things do they do?? The unprofessionalism with in LoanDepot is ASTOUNDING. I see they are #5 in the country, I assume there are only five in existence. read more