Although I start the process online, using their virtual system to picture products in my home, I was Pleased to learn they were conveniently near to my home. In this day of automated communications, I can easily go into the store to discuss my plans and talk to someone face to face, and show my products.
I consulted 2 other resources, but decided on LL for quality, availability, and costs. After purchasing the flooring next came the installation scheduling. Flooring delivery and installation communication was not so smooth. I was expecting a call a day before delivery to advise what time driver would arrive; Only received the call after 3 calls to LL office; the after 3 days of having flooring in my house, I didn't get a installation date until after several calls to LL and the installation company.
Over the weekend (4-1 & 4-2) ins began. Guys were professional and addressed any questions/concerns I had. Did a great job, however before signing off on the installation, make sure you go around the areas to confirm all molding was installed and any appliance or other items with removal parts that we removed to install floor are replaces; the dishwasher face plate framing the bottom of the dishwasher was not replaced, and I didn't notice for 2 days. I so the piece as I was sweeping up but did not know where it came from.
other than that, great job, love the flooring! read more