We recently completed a small bar/kitchen area and bathroom project using tile from Floor & Decor in Memphis, and the experience was excellent from start to finish. Before placing our order, we requested several tile samples from the Floor & Decor website so we could see the options in our home. After narrowing down our choices, we contacted the Memphis store and were connected with Marsha Turner, a design consultant there. Marsha was incredibly helpful in pulling everything together. She helped us finalize the backsplash selection, recommended the pencil trim that perfectly complements the glass tile, and advised us on the best grout color so the glass tiles would really stand out. Her guidance made a difference in the finished result. Although we live near Little Rock, the Memphis store is our closest location since moving from California. This is actually the fourth home where we've purchased tile from Floor & Decor, and once again the process was smooth and easy. Delivery also went perfectly. The freight truck arrived with a lift gate, and the driver used a pallet jack to place the tile directly in our garage, which made unloading very easy. We're extremely happy with the quality of the tile and how everything turned out. Many thanks to Marsha Turner and the Memphis Floor & Decor team for their help and professionalism. read more

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One of my all time favorite home improvement stores. This is the best place to buy tile for any project ( flip, rental or your own place. I've been to several of these stores all over, but this location on Summer has some really great people... friendly, helpful. read more

We went in for some porcelain tile, that is about 50 years old. We asked a saleslady, by the name of Erica, if she could help us. Erica went above and beyond telling us about the tile and showing us different options to replace the damaged area. She was very knowledgeable, professional, and friendly. She answered all our questions and guided us on the process of different options that were available to us. We were very pleased with her personality and willingness to assist us. We never felt rushed or pressured. We highly recommend Erica Jones for any of your needs. She was priceless. Thank you Erica!!!!!! read more

Ervin has THE BEST customer service EVER he always assists me with a positive attitude and very knowledgeable about everything that Floor & Decor has to offer. read more

When it comes to customer service and product knowledge, Nick is the salesman to see. He made our shopping experience so much better. Hats off to you Nick! read more

This is our go to store anytime we are doing a project. The prices are affordable, the stock is plentiful, and the quality is top tier. We have gotten everything from hardwood, tile, concrete, and more from this one place and haven't had any issues. The store staff is also helpful and willing to assist in anyway possible. When you visit, you will quickly learn that everything is neat and in place. It's not hard to navigate and find the things you need. The prices are listed bright and bold. The only time we need an attendant is when we are ready to checkout. I love this place! read more

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Absolutely worst customer experience that I have experienced in my life. I hate to bring race into the equation because I am in an interracial marriage and my wife was present but we were directed to handle our purchase a certain way from the pickup department. We sat outside and waited for 1 hour for them to load our items. I asked if it was normal to wait for 1 hour for items to be loaded and they said yes. I walked out and approached the manager for a refund $3,000+ purchase, and explained to him our situation. He said he just got there and asked us what happened. I explained I completed my transaction as I was instructed by his staff. I told him had I known I was going to sit and wait for 1 hour for them to load 2 pallets of flooring I would have done them myself because I had a paid worker there to help me. Also I explained If i was told it would be an hour wait to load the pallets that I could have gone to lunch and come back to pick them up instead they just had me wait and were extremely rude even about me approaching through the delivery bay door which had no sign "Customers do not enter here." If the quality of product reflects the culture of customer service I decided I would never buy here, and with it being my first experience am not sure how many tens of thousands of dollars they may have lost from botching this sale. All they had to do was show some politeness or communication skills into the process so that it would have gone smoothly. Companies like this do not deserve me or my companies money and I hope that they re-evaluate their values from top to bottom. Probably some secret corporate shoppers to evaluate them so that they know what areas they need to improve on. I would give 0 stars if I had an option read more

I live in the Midwest 6 hours from this store. I had bought up all the vinyl flooring of a discontinued SKU in my entire city to finish a renovation in my home. After contractors laid floor, I was ONE box short...After calling over a dozen stores scattered over the U.S., I was either going to have to pay for the cost of the one box PLUS ~$288 shipping cost (not based on actual cost to ship), or drive 12 hours round trip if I didn't want to pay the gouge shipping price. After I spoke briefly over the phone with Peachlyn and the manager Scott, I was able to buy the one box of flooring, and they arranged next day shipping at a much more reasonable shipping price. I sincerely appreciate their GREAT service and willingness to take the time to listen to customer needs. If I lived anywhere near Memphis, this store would have my business forever. THANK YOU, PEACHLYN & SCOTT! read more

I love the selection and have bought from them. Recently I scheduled an appointment with a designer and it was an awful experience. She wasn't knowledgeable about products. I asked her if they has this one hardwood in a lighter color. She suggested I buy the darker and then have it sanded and stained lighter. SMH I wasn't changing paint color and she starts showing me paint samples. read more

Floor & Decor - She said I would get tired of looking at this. - Home Decor Near Me - Memphis, Tennessee

TEDDY at Floor & Decor was so extremely helpful and knowledgeable! In a world where customer service is struggling, he was a shining star - so willing to help out and go the extra mile, getting us samples and helping us pick the perfect grout color. (We saw other employees on their phones) When you go, ask for Teddy! He will help you find what you need!! read more

Nice store with Tons of inventory. However, customer service is nonexistent. The employees are more interested standing around in groups personal chit-chatting. I won't go back. read more

Floor and Decor happens to be open on a Sunday. The other place we go to is closed on Sunday. But here as well you can find all your flooring needs. Hardwood, laminate, tile, marble and etc. the prices are really reasonable. For the do it your self of the professional you have everything in one place. The employee Dereck helped us calculate the amount of tiles and cement and grout to get. The tiles left over are refundable, even open boxes. (Bonus). read more

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I rehabbed an investment home in 2018-19 and was in this store almost weekly. Prior to working on this investment home I had done several tile projects around my primary home. The latest project at my home was a tile backsplash on both sides of my kitchen. For that project and the three tile projects at my investment home (kitchen homemade counter and bar, bathroom tile floor, bathtub tile surround) I utilize this store. Their prices are really good. You can get super high-end material, or basic builder-grade depending on your needs and tastes. Their technical personnel are knowledgeable, and they have in-house designers who will consult with you for free! Everyone is super nice and willing to help you at the drop of a hat. read more

For some time "THE" Girlfriend has been shopping for a marble backsplash. After many visits to big-box home improvement stores, tile stores, flooring stores, and a plethora of other stores; she found the tiles and the pricing she wanted at Floor & Decor. The store is huge and they have a great selection. Their pricing is among the best we found in Memphis. The managers and employees are knowledgeable, patient, and very helpful. read more

First, you must realize that there's a lot to choose from, but it's laid out well, just look up! Fred was the young gentleman who helped me by bringing my order to the front, checking me out at the register, then loading it into my truck. I highly recommend that you ask for him to help you with your purchase. Donna Hester read more

If i could give less than 1 star I would. The most pathetic excuse for customer service Ive ever seen! A lit of idiots standing around at the front door, smacking gum and talking to one another. I was returning merchandise and without taking one look at me she just yelled across the isle she would take back a full box but not the individual broken tile. Fine! It's stupid but fine. I'll take back two broken tile, drive an hour and a half away and back to bring back these same two broken tile and three unbroken ones so i can get 5 unbroken tile. Regardless, lift up your stupid head and talk to people instead of yelling comments across the isle like you have no upbringing! We are customers, we spend lots of money (or dud) at your store . The least you can do is talk to us, not at us! Sorry excuse for employees and customer service. read more

Yes I recently had to come to the store and look at some backsplash for my kitchen and I was Help by Susan who was extremely knowledgeable. Extremely helpful and extremely pleasant to deal with I would definitely recommend her to anybody who is needing help. I will definitely return and you Susan again. read more

"an associate will be with you shortly" recorded messages is inaccurate and on a very short time loop. Phone call was automatically disconnected after a seven minute hold and the pro line was never answered. Operator wasn't available and the call disconnected automatically. read more

We had fabulous Associates, Peachlyn and Tyree who helped us throughout our visit. They were extremely patient, very knowledgeable, and helped us greatly. read more

If you visit and need help look for Jay and if Penelope happens to be sent to you "Do Not" bother. Her customer service is HORRIBLE.. Jay saved the day Tuesday Sept 21, 2021. Thank me later read more

I messed up my tile install by using the wrong grout color. Mapei has a grout called grey but comes out more brown especially against black and white tile. I was devastated. Unfortunately this happened over a month ago and I can't remember the young lady's name who was an angel that day.. Sharee... something like that. Anyhow, she looked at all my photos, listened to my concerns, and saved this job by connecting me with a grout coloring agent and all I would need to correct it. My bathroom now looks amazing thanks to the excellent service I've received from her and this store. Thank you. read more

Denzel Johnson assisted us in all items for a bath reconstruction. We purchased tile, faucets and vanity. Excellent service and professionalism from this young man. We appreciate his great customer service in assisting us. read more

Shout out to Leo! He was so helpful and accommodating helping me with my porcelain tile flooring. He even took time to help me pick out my grout color. Loaded up my tile into my car and was so patient in this dreadful heat. Thank you Leo! read more

We are in the process of building a new house and made two different appointments, with two different design people, to walk us through picking out tile and flooring. The first appointment was cancelled due to one getting covid and the other due to inclement even though the streets were completely clear. Neither time did we get a phone call to cancel the appointments. We showed up for both appointments on time and excited to get things together only to be stood up each time. This is very unprofessional and inconsiderate to your customers. read more

Great experience at Floor and Decor! We own over 30 properties and this is our go to place! Great prices and selections. The service is TOP NOTCH as soon as you walk through the door. Ashton in design will help you become the envy of everyone and Fred in tile will go above and beyond until you are loaded up in your truck! Don't buy until you stop by this store. read more

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Shout out to Kate at Floor & Decor. We're remodeling our bathroom and Kate helped us put together colors, material choices and grout colors. Very helpful and professional. If you go ask for Kate! read more

I went in for a consultation for my bathroom reno. I was pleasantly met by an associate by the name of Alisha. She listened to my wants and needs and helped me pick the perfect combination of tile. From the color grout to even the tile that would go on my fireplace, I felt she took her time and ensured I found things that satisfied my taste! I am absolutely satisfied with my end result!!! read more

Our tile guy needed a special corner piece and I couldn't find it, but an employee named Garrett searched with us until we found it, showed us prices, other options... then he ran and got us a box too! Very excellent service. When we checked out Felisha was also very helpful, quick, and polite. We saw her dealing with a return and she was very patient. Floor and Decor has the best prices and selection, but the people made this visit a smooth and happy trip to get tile. read more

Their selections and pricing are definitely incomparable. But, be prepared - before you go-measure the sq. Ft. Needed. Choose the stone, tile or flooring. Make sure you pick it up at that time because of you are undecided and come back the next day-the item will more than likely be gone or you will not have enough. read more

I hate doing this because there are a couple people that try and I like. Unfortunately there is just something wrong with this place from the top down. I'm not going to bore you with the details but I have come to hate it when I had to come here. I just don't use it anymore unless a customer just has to have something from here. This place sucks and is a major time waster. read more

Floor and Decor has great products and prices, but make no mistake; this place is the Walmart of tile. The employees at the Memphis store are a disaster! They never smile, they have horrible social skills and they always rely on the manager to answer basic questions. To their credit, they are never argumentative with customers, but they have a lot of catching up to do with their social skills and training. read more

I've been there for the last 3 days looking for ideas and inspiration. I definitely found it and it was wonderfully affordable! Tommy was the greatest helper every time I went! He was knowledgeable and even pushed my heavy cart around for me today once I finally decided on what I needed. He loaded everything onto it as well! Such great service and price! Highly recommended! Ask for tommy when you go! He's great! read more

The laziest group of people I've ever had to deal with in my life. My son is a homebuilder in the area and I've had to pick up materials several times in the last month and if it was up to me I would never walk through their doors again. I regret even leaving one star read more

I have yet to walk into this store and not stand in line for an eternity. I don't know if this store is understaffed. But please get some more employees. read more

Great prices on tile and hardwood floors. I was able to put together three backsplash areas at an affordable price. All employees were very friendly and helpful during buying process. Once I used what I needed, I was able to return all unused merchandise with no hassle and no re-stocking fee. So many choices!!!! This is my new favorite D.I.Y hangout. read more

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You can find everything you need in this huge warehouse of a store. I was overwhelmed, at first, but the staff is unbelievably helpful and nice to work with. Someone will stay with you all the time, helping you pick out just what you need, loading it onto a cart, and loading it into your car or truck. This is the place to go. A special thank you goes out to D. Quandree White who was such a pleasure to work with. I had already been several times, but had to keep going back for the right thing. D. straightened out my needs and my life like a breeze, and she was a sweetie, as well. A shout-out to Brandon Beard who was such a sweet man and helped me get exactly what I needed the first time for a complete shower re-do. I would have been floundering, if it had not been for Brandon. Bless your heart. Carol W read more

This seems like a construction workers paradise. Prices are great and a good variety. Much better than a local Home Depot and Lowe's. Great customer service. Brandon beard helped me out and was EXCELLENT! read more

Over the past year I have worked for a company that buyes flooring for entire houses at least once a month usually we take a truck to go get the flooring but was in my car I know in the past year we have spent $10,000 Or more, so we order some quarter round, an normally a Lowe's or Home Depot provides tie string to tie the quarter round down.. I asked the young man. If the provided it He said no you have to by it... I then proceeded to tell him how Lowes and Home Depot help and do Things... He looked at me and said well we are Floor and Decor we can sell you the string... Really?????? Yall should Think about the way you employees speak to paying customers.. read more

I had the best experience on Thursday! I was greeted and helped by Brandon Beard and our visit was Excellent!! Brandon went above and beyond to help me determine what all I needed for a major bathroom renovation problem, AND he loaded the cart and pushed it around for me!!! It was very heavy! Brandon was so polite, helpful and super knowledgeable! His customer service was 100%!! Thank you Brandon for being Awesome! We will be back and hopefully it's when you're working again :) read more

The worst customer service that I have ever received in my life happened this morning. My friends DO NOT purchase from Floor & Decor. This is what I sent to them below. ***update*** I went back to this store with an RMA in hand and they STILL refused to exchange this saw!!! I have had the worst customer service experience of my life at this store. I purchased a Goldblatt saw on 9-2-20. The saw has a couple of items that are defect and needed to be repaired. I went to the store last week and the individual told me that to simply bring the saw to the store. This morning i went in and the cashier paged and individual to the front to look at the saw. I was told they couldn't take the saw back since it had been used. I was told by this individual that he was the only manager at the store at the time. I made the comment that i had spent over $3,500 at this store and "DOM" made the comment back to me that that didn't mean anything to him. I was appalled by his comment. I asked for his name at that time. The cashier made the comment to him "he didn't do anything wrong". At the end there were 4-5 individuals that were basically shouting at me and i asked that they calm down and let's discuss the situation. I can tell you I will and will suggest that no one that i know ever purchase anything from a Floor & Decor store. Your store personnel need customer service training in a bad way. I at no point did I elevate my voice or made any foul language to anyone even though I was very close. I made the comment that I wish I had never purchased a single item from this location. I will pay more for it somewhere else. Sad for your company as I will be tiling the majority of my house and was seriously considering purchasing it from Floor & Decor. That will NEVER happen. Floor & Decor Floor & Decor read more