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    Lowe's Home Improvement

    1.9 (59 reviews)

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    Rita in the paint department is terrible. I asked her for help numerous times and she ignored me! Rita should be fired.

    Cell block A

    It's the beginning of the end for Cordova Lowe's. Stopped by there last Friday to pick up some items really quick before I headed home and was stunned at what I witnessed. They have installed top to bottom locked cages on dang near the entire tool area. My Jaw dropped while my mind searched for the logic. This location has already convinced me it has the worst customer service. Now if I need an item that is incarcerated, I have to find someone to call someone who will probably be on break or covering another area. I can't even impulse shop while I'm waiting on someone to show up. All the tools have been thrown in the slammer Genius! Drastically reduce theft and sales simultaneously. My gut tells me 2 years or so and this Lowe's will be a vacant building. I had grabbed an item out of gardening before I headed to the tool area. Once I witnessed the maximum security measures required to obtain a drill bit, I hung my head, strolled back to gardening area, put my 1 item back on the shelf and departed the store. Walking across the parking lot I gave myself a silent reminder: ( this location is no longer an option, remember to glance over when driving by. It won't be long until it's a vacant building.) On a positive note, this Lowe's will have the tools you need in stock, you'll just have to spend a couple hours in store to get it. Hey, here is an idea. Turn it into an online pick up location! Shut the doors to the public and make it a ware house. Except for the garden area, surly it won't come to locking up the plants.

    The brand new not working ice maker

    Use Lowe's if you want to have all the problems in the world. I ordered a fridge from this Lowe's and it has been the biggest disappointment/headache/waste of my time. They sent me a damaged fridge that was leaking. I called the next day to tell them I want a new fridge to be delivered and to come pick this one up. I waited on hold for 20 minutes for an employee to hang up on me immediately. I drove straight to Lowe's to ask to speak to a manager. After waiting in line for 20 minutes and then waiting another 30 minutes while they call for a manager on the overhead speaker. Of course, after waiting 30 minutes and still no manager I left and waited for a phone call. I get a phone call from an employee(not the manager) and told him the issues I was having with my brand new fridge and that I wanted a replacement fridge same day as the pickup of the leaky fridge. They said they would come pick it up but that I would have to wait another day or two to receive a replacement fridge. Apparently, this is their policy. After wasting a week of time and energy trying to get Lowe's to right their wrongs with me and no efforts had been made I took my money to Home Depot. I've tried to call Lowe's 2 times today to see when my refund is going to come in. And I of course no one will answer. I walked in to Lowe's today to try and get my money back. They said no, you will have to wait 24 hours and call back to get your refund or come back in person. I've wasted so much time and energy over trying to buy a simple fridge. Save yourself the time and money and headache by not going to Lowe's. It's truly been a thing of nightmares.

    Ray S.

    Placed on line order for a Scotts spreader, spreader arrived broken, used and fill with dirt. Ridiculous!! Couldn't get anyone to talk with, kept getting transferred.

    Lowe's employee

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    When I called ahead and asked for a particular item, they made sure they actually had what I was needing.

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    Germantown Hardware & Paint

    Germantown Hardware & Paint

    3.7(46 reviews)
    6.8 mi
    $$

    Excellent alternative to the big box hardware stores that have seemed to taken over most of…read moreAmerica's hardware scene. They have all the normal items you might need, ya know... flowers, soil, shovels, bolts, pipes, hand tools, power tools, strings, whips, chains, leather, ya know... hard wares... They also have some niche items for sale that satisfy me beyond what should be normal in a hardware store. Full lines of Lodge Cast Iron, Big Green Egg supplies that rival anyone around. As a matter of fact, their bbq area in general is really well stocked. Bunch of cool windmills, chimes, outdoor furniture, and even outdoor kitchen equipment. I can't say there are tons of deals just laying around, and you should practice caution and make sure you aren't getting totally taken on price here. One big difference that makes it worth the price is the level of help you can get here. Truly knowledgeable folks in each department make it a joy to shop here. Some things are just worth it. Some things aren't. Glad they are here, because they are. Just get your plumbing stuff elsewhere. '24 - 76/102

    Always a friendly and helpful salesman! Respectful on phone inquires and well stocked on many…read moreitems you would not expect at a local hardware store! Their product knowledge based is always astoundingly helpful to me a DIY-er who often knows how to finish my project!! Thank you for your patience and making each customer feel welcome just to look around!!

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    Germantown Hardware & Paint
    Germantown Hardware & Paint
    Germantown Hardware & Paint - An example of the variety of products available

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    An example of the variety of products available

    Colonial Hardware - June 23, 2018; Colonial Hardware, Memphis TN

    Colonial Hardware

    1.8(29 reviews)
    3.3 mi
    $$$$

    I've done business with Colonial for decades. Bought mowers, leaf blowers, repair services, parts,…read moreetc. Have historically been satisfied with my experience. This morning I called and asked for someone that knows a bit about Echo leaf blowers. The guy I got on the phone was disrespectful and downright rude. After asking a reasonable question I got the passive aggressive chuckle and condescending tone which said nothing more than, "Look, y'all. I got an idiot on the phone." Needless to say, not everyone from the floor staff attended the most recent customer service training session back in 1978. Update: Management contacted me, offered a sincere apology, ensured me he'd address the problem, and offered his personal time to discuss my needs. Changed rating from 1 to 4 stars.

    This is a very unprofessional establishment. I advise you to not leave your lawn mower for repair…read moreor warranty. The lawn mower was taken to Colonial Hardware, and the only thing that was wrong with it is that it overheats and has to cool down before starting again. When the lawn mower was picked back up, the repair person was rude, unprofessional? The lawn mower was left broken completely down, and in a box. This isn't at all how the lawn mower was brought in to be checked. The repair person was cursing and loud in front of other customers. If you would like a professional establishment, I suggest that you DO NOT go to Colonial Hardware.

    Photos
    Colonial Hardware - June 23, 2018; Colonial Hardware, Memphis TN

    June 23, 2018; Colonial Hardware, Memphis TN

    Colonial Hardware - Saturday July 28, 2018 · Colonial Hardware - Old Craftsman is fixed and running well. Glad I didn't buy a new one just yet

    Saturday July 28, 2018 · Colonial Hardware - Old Craftsman is fixed and running well. Glad I didn't buy a new one just yet

    Colonial Hardware - Saturday July 28, 2018 · Colonial Hardware - Do not start equipment in the store? Now who would do this? lol

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    Saturday July 28, 2018 · Colonial Hardware - Do not start equipment in the store? Now who would do this? lol

    Lowe's Home Improvement - hardware - Updated May 2026

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