I enjoy my time in the store. It was welcoming and I felt very comfortable asking for help…read more Everyone was very helpful and polite. I recommend the store to anyone looking. I'll definitely return to this location when I'm in need.

Beautiful atmosphere, everything you need at your finger tip. Customer service on point if needed .read more

Russell hardware have been in business for many years. It has many hard to find parts for your home…read moreand business. They also sell car keys for newer make cars. If your car keys have a computer chip they can get you going. They make late model keys and have the ability to program them for your car. The sales personnel are always within steps from you to assist you. Great store 10 stars. So remember if you have a late model car and need a key they are the place to go

Not a big hardware like Home Depot or Lowe's but when you need exceptional service try this place…read more It's my #1 hardware place in the Whitehaven area and environ

Excellent alternative to the big box hardware stores that have seemed to taken over most of…read moreAmerica's hardware scene. They have all the normal items you might need, ya know... flowers, soil, shovels, bolts, pipes, hand tools, power tools, strings, whips, chains, leather, ya know... hard wares... They also have some niche items for sale that satisfy me beyond what should be normal in a hardware store. Full lines of Lodge Cast Iron, Big Green Egg supplies that rival anyone around. As a matter of fact, their bbq area in general is really well stocked. Bunch of cool windmills, chimes, outdoor furniture, and even outdoor kitchen equipment. I can't say there are tons of deals just laying around, and you should practice caution and make sure you aren't getting totally taken on price here. One big difference that makes it worth the price is the level of help you can get here. Truly knowledgeable folks in each department make it a joy to shop here. Some things are just worth it. Some things aren't. Glad they are here, because they are. Just get your plumbing stuff elsewhere. '24 - 76/102

My lawnmower would not start. They diagnosed my problem got me running very quickly. Great service…read moreand will use them any time I need service or repairs!

I've done business with Colonial for decades. Bought mowers, leaf blowers, repair services, parts,…read moreetc. Have historically been satisfied with my experience. This morning I called and asked for someone that knows a bit about Echo leaf blowers. The guy I got on the phone was disrespectful and downright rude. After asking a reasonable question I got the passive aggressive chuckle and condescending tone which said nothing more than, "Look, y'all. I got an idiot on the phone." Needless to say, not everyone from the floor staff attended the most recent customer service training session back in 1978. Update: Management contacted me, offered a sincere apology, ensured me he'd address the problem, and offered his personal time to discuss my needs. Changed rating from 1 to 4 stars.

This is a very unprofessional establishment. I advise you to not leave your lawn mower for repair…read moreor warranty. The lawn mower was taken to Colonial Hardware, and the only thing that was wrong with it is that it overheats and has to cool down before starting again. When the lawn mower was picked back up, the repair person was rude, unprofessional? The lawn mower was left broken completely down, and in a box. This isn't at all how the lawn mower was brought in to be checked. The repair person was cursing and loud in front of other customers. If you would like a professional establishment, I suggest that you DO NOT go to Colonial Hardware.

Definitely recommend ordering from Simpson's Hardware. I live out of state, and hesitated to…read moreorder, but Simpson's had great prices and Rick was able to answer all of my questions -- so I took the plunge and ordered all of my kitchen hardware from him. Customer service is top notch. Rick is a little hard to reach on the phone, but he gets back to all emails in a super timely manner. Nothing fell through the cracks on my order, even when I had to reorder some pieces. Rick stayed on top of it the whole time. Super nice guy to talk to over the phone as well.

I would recommend Simpson hardware 100%.Rick the owner will stand behind the quility and is 100%…read moretrust worthy. That says alot these days.They are a Great business and I will continue to buy directly from him instead of my local Emtek dealership store.

Not the best selection of things in the world. But the…read moreemployees will bend over backwards to help find a solution to your problem and make your project work. Really great people work here.

Excellent place!! I needed a particular kind of key made, and I was told to come here. It reminds…read moreme of somewhere my dad would have taken me with him on a Sat. afternoon. I could tell the locksmith knew his stuff and made a mental note for next time I need one. Oh, and I was greeted by about 4 different people on my way in. You can't say that about certain other big box stores!!!!

If you need a quick hardware fix please don't go to Hubbard hardware on mill branch unless you have…read moremoney to waste drive down to Russel hardware down the street for a better service and your money well spent