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    Carpet Spectrum

    3.2 (17 reviews)
    Open 8:30 am - 5:00 pm

    Services - Carpet Spectrum

    Carpet installation

    Floor installation

    Carpet Spectrum Photos

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    I originally inquired about carpet on December 5th. I was contacted by Mike quickly and explained to him that I knew exactly what kind I wanted-- he came out the following Monday to measure for the carpet. He told me he needed to charge my card for the deposit later that day, he then proceeded to charge the entire amount, nearly $3,000. Mike also told me the guys laying the floor would haul off my old floors that had been removed to install the carpet for an additional $150. I had carpet installed on December 17th, two men showed up to do the install-- as they were finishing up one of them left before the other (the one in the pick up truck) and I mention to the man remaining that they were supposed to haul off my old flooring. He said he had no knowledge of that and that he would contact Mike. He also tried to collect payment from me-- I informed him I had already paid. I called Mike to tell him they didn't plan on hauling off my old flooring, he said he forgot to mention it to them, informed me he would be charging my card on file for the remainder of the install and that he would have someone come by tomorrow to haul off the floor. I informed him I had already paid in full-- he said he forgot I had paid in full. He then calls back a few minutes later and tells me they don't haul away old floor... at this point I am tired of getting the run around and gave up on getting my old floors hauled off. (Four bedrooms with of old vinyl plank floors) After they left, as my husband and I were moving all our furniture back into place we noticed multiple pieces of our furniture had been damaged. I bypassed Mike and called Carpet spectrum... talked to someone who was going to send out someone else to "assess the damages". They came out the following Friday to assess the damages, took pictures, and let me know that they get back with me. I called SIX times between then and today, March 9th looking for an update on compensation for my broken furniture. I finally spoke with someone today who informed me they tried to call me last week (they didn't, and if they did they didn't leave a voicemail) and said they could offer me a free carpet cleaning, and $40 cash because my furniture was pressboard and it's hard to fix pressboard. Two pieces of the furniture are currently available at IKEA totaling $530 before tax, and the third piece of furniture is an antique dresser that cannot be replace. All this to say, if you're looking to use them to install your flooring, I WOULD NOT RECOMMEND THEM--be mindful that they may break your furniture and not be willing to fix it or compensate you. Their customer service is absolutely awful. Carpet Spectrum-- if you don't want to compensate people for breaking their stuff, have the guys doing the install move the furniture together, instead of one of them just pushing it across concrete. It doesn't matter how "cheap" my furniture is to you, it isn't cheap to me and it works for what I need it to and I don't appreciate it being broken and not being offered anything more then a "free carpet cleaning and $40 cash". Do better

    Starr C.

    Disclaimer: I did not purchase any carpet or services. The estimate experience alone ensured that I did not want to do business with them. The rental I'm in has very old Berber carpet in the den, where my dogs sleep. I like to be able to shampoo the carpet regularly and that is impossible with the age and condition of this carpet. I wanted to have it replaced with an economical alternative as this is a rental. Steve arrived at the agreed-upon time to do the estimate. He seemed reluctant to shake my hand, that's fine, but I could tell he was not comfortable and that was offputting. He measured the room as I explained what I used it for and that I wanted a written estimate to share with my landlord. When he was done measuring, he began writing dimensions, etc. on a piece of paper. I assumed that was my estimate but clearly that was for his own purposes because he wouldn't even allow me to look at it. I don't just mean he didn't show it to me, I mean when I stood next to him and looked down at it, he hid it under other papers while he wrote an 11 word estimate in the middle of another paper and set it on the table, instead of handing it to me directly. See photos for details. During this entire time, he never made eye contact. The palpable tension was extremely uncomfortable and I couldn't wait for him to get out of my house. I can't speak to their skills but I can say the next estimate was over $100 cheaper and the guy who came to do it was friendly and helpful instead of rude and creepy. Avoid Steve!!!

    Left black mold without a word about it

    They were called to my apartment to fix my water damaged carpet along with removing the flooded floor padding, they removed most but not all of the effected padding, left the black mold exposed to me and my cat, and just tossed the torn up carpet back and all they said when they left was " we will be back Monday"

    This mess was left in every room that carpet was applied.

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    1 month ago

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    3 months ago

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    9 months ago

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    8 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    10 years ago

    They were professional. It was a competitive price, but most importantly they didn't tear up anything. We would gladly use them again.

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    8 years ago

    Honest folks that will treat you right. Friendly installers and a professional installation.

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    9 years ago

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    6 years ago

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    10 years ago

    Really know their stuff. So great to have someone be able to find just the perfect flooring for your needs.

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    Review Highlights - Carpet Spectrum

    i first met Jason Browning in 1999 when working at an Apartment Complex in Raleigh, (Memphis) TN.

    Mentioned in 3 reviews

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    Carpet Spectrum - carpeting - Updated May 2026

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