Classic Hardwood floors did amazing work. They were professional, neat and courteous. I would…read morehire them again.

We wanted to refinish the floors in a home we just purchased to remove scuffs, and replace a dark,…read morefaded finish with a lighter, fresh look. Luis was the perfect solution: he is so knowledgeable, recommended a number of improvements, and has a great team to make it happen! They always arrived early for appointments and to do the work at the house. The crew was super polite and efficient. They did the work on schedule and for the price quoted. And the work is outstanding! When we need help again, we're calling Luis and Classic Hardwood Floors!

Millington Floor covering provided an excellent customer service experience. We have been pleased…read morewith the whole service from beginning to end. The sales floor and sales person were very organized and professional. We were treated with respect and professionalism, all our questions were answered ahead of time, and what took Lowe's 2 1/2 months to do, took MFC just 3 weeks. We are super impressed! The best part about it was that we didn't have to pay full price upfront, the way these services should be done. The installation crew was very adept at their job and worked hard to get the job done in one day without rushing and cutting corners. They were very professional and careful with our home. I highly recommend MFC, not only because we got superior service, but they are locally owned and operated and have skin in the game with their surrounding communities. Avoid big box store headaches and their sales gimmicks, MFC was able to get the job done for $2K less than Lowe's!! That alone was enough to wakes us up to the big box upcharges! Thanks MFC for a great experience!

After dreaming about getting new floors for my house for a couple of years, we finally decided on…read moreMillington Floor Covering. They were recommended by a friend who got carpet from them. I'm so glad we went there. We had tile put in our kitchen & hardwood in the living room & dining room. From the beginning to the end, it was a great experience! They were friendly & helpful in the store when we were trying to decide on what to get & then their crew was prompt, very respectful, & were such hard workers. I felt like they really cared. I can't recommend them enough!! Job well done!!!

We chose this company based on decent reviews and being local. We were really looking forward to…read morehaving our new carpet installed, but unfortunately our experience was disappointing. We were simply forgotten not once but twice come time of install. After the first missed appointment, we gave them the benefit of the doubt. However, having it happen a second time was unacceptable. Scheduling with Bruce is when things went downhill. He did offer several options for install dates however us getting off work to match their schedule was the challenge. We called the day prior of the first scheduled install appt to ask their eta. Bruce tells us he simply messed up, he forgot us and couldn't do the job. After the first forgotten appointment, we gave Bruce the benefit of the doubt because everyone is human and mistakes happen. We scheduled a second time a couple of weeks out. Strike two. No one shows up for install. Completely unacceptable. We then decided it wasn't worth the stress to try a third time. Our PTO is more valuable than waiting around for a crew that has no sense of simple communication and respect of customers time. What made the situation more frustrating was the lack of communication and accountability. The apologies felt half-hearted, and no one seemed willing to take full responsibility for what happened. A simple update would have gone a long way and not a blame game between an installer and an owner. I understand that unexpected issues can arise, but showing up for scheduled appointments or communicating when you can't should at least be the bare minimum. Customers rearrange their work schedules and personal lives for these appointments, and their time deserves to be respected. Tim Hogan happily refunded our money for the job. It's just unfortunate because we were giving a local family owned business a chance and things didn't work out. I do hope scheduling and communication is improved so future customers don't have the same experience. I typically leave 99% positive reviews for businesses so I will add that Jim was a pleasure to work with. He came out to quote the work and then helped us pick out the carpet and padding in the showroom. We were able to communicate effectively with Jim throughout the entire process, from the initial quote through final payment. We truly appreciate his professionalism, responsiveness, and willingness to communicate every step of the way. We definitely want to recognize and praise Jim for providing such a positive experience and being easy to work with.

We purchased a home with carpet from the 80's and glitter popcorn that needed to be updated…read more Everyone at Tim Hogans are GREAT! Kay, Michael, Bruce and all the others that work for Tim Hogans, THANK YOU! They came to our home, listened to our questions and our concerns to our uneven subfloor and floor joist before we decided to move forward. They worked with our schedule, came back to add more rooms to the project as we were renovating the whole 2nd floor. The service and price for BEAUTIFUL floors was worth every penny. We will use them again and suggest everyone use them for any flooring needs.

Don't let the location scare you!! It's worth the drive and value…read more Mr. Bill provided an exceptional experience while I was shopping for carpet. He was attentive to my needs and budget, showing me a great selection, including some options he pulled from their back stock. Instead of trying to upsell me, he focused on finding the right fit for my project. He even pointed out that their installers were typically more affordable than bigger companies. His service was top-notch, and his follow-through was excellent. I was so impressed that I ended up canceling a special order I had with Home Depot. Thanks for being awesome Mr. Bill!!!!

Had to update greatroom before selling house. Jason was able to match up to existing floor, get…read moremeasurements, present a fair quote,schedule a talented crew and install within a week.Crew was professional and courteous and had removed and discarded old carpet and installed floor within 6 hours! Thanks to Carpet Spectrum.. Btw, we scheduled them to clean carpets next!!

We had a great experience with Knockout Interiors replacing our carpet in the stairwell and bonus…read moreroom. From start to finish, Boston's customer service was excellent, professional, fast, and efficient! The installers were on time and did great work. It's refreshing to work with a company that keeps you informed, follows through, and truly cares about providing a great experience. The carpet looks fantastic, and we couldn't be happier with the finished product! Highly recommend Knockout Interiors to anyone looking for quality work and exceptional customer service!!

We've had Kiser's do a couple rooms for us and they subcontract out their installation. Two of the…read moreinstallations were excellent and one not so great. To Kiser's credit, the owner came out and assessed, and we had the installation re-done with a better subcontractor and better results. It took time but everything was made right in the end and it looks great.

Insisted I buy a lowercase carpeting. Must have been a good kick or bonus . Was terrible wearing…read moreCaroet and needed to be stretched but kept buckling afterwards. Very disappointed with them and Carpet

I got a wonderful rug for our kitchen with the help from the woman and man at Kiser's. They were…read moreso knowledgeable and supportive. Plus I bought locally. Thank you so very much. A job well done.

Customer service poor at Walnut Grove and Collierville. A little better at Cordova. Bought remnant…read moreat Cordova recently after buying 2 others a little earlier at Collierville to put in attic. One from Cordova should have been thrown away instead of selling it. Approximately 4 x 15 and rolled so terrible black stain not visible. Signage states something to the effect "as is." Even for attic to provide warmth it is embarrassing. Years ago I bought a remnant and had it bound for my dining room. Used it for over 20 years. Also bought hardwood flooring there. Now what??

Guy and his guys (Brandon and Chris) were absolutely phenomenal! The quality of their work put all…read morethe competition to bed! They are extremely responsive, personable, and listen to the customers needs. I was burnt by my first contractor and Guy helped me out step by step for that I needed to do - Brandon and Chris did the same. They even recommended others to make sure our bathroom remodel turned out just the way I wanted. The tile floor, backsplash behind the tub, and the entire shower was completed by them. I was expecting to pay way more than I actually did but was happy with the price I received! You've got to call guy if you have any tile or flooring needs. I will use them again!