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    Alan's Flooring Company

    3.0 (2 reviews)

    Services - Alan's Flooring Company

    Carpet installation

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    2 years ago

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    Tim Hogan's Flooring

    Tim Hogan's Flooring

    3.8
    (16 reviews)

    We are getting ready to sell our home. We want to do Our…read morecraft room and laundry room with new linoleum. Have been driving by Tim Hogan's for years and never been in. THAT won't happen again. We stopped by on a Sunday. Found a great linoleum remnant they had at an unbeatable price. The salesman Don Andrews, was personable and helpful all around. So by Friday we had great new flooring in two rooms done by a very friendly and professional installation crew. Last time we did a Big box store we waited six weeks for install. We still have two rooms to do ( carpet this time). And we will be getting it from here also. Go see them.

    We chose this company based on decent reviews and being local. We were really looking forward to…read morehaving our new carpet installed, but unfortunately our experience was disappointing. We were simply forgotten not once but twice come time of install. After the first missed appointment, we gave them the benefit of the doubt. However, having it happen a second time was unacceptable. Scheduling with Bruce is when things went downhill. He did offer several options for install dates however us getting off work to match their schedule was the challenge. We called the day prior of the first scheduled install appt to ask their eta. Bruce tells us he simply messed up, he forgot us and couldn't do the job. After the first forgotten appointment, we gave Bruce the benefit of the doubt because everyone is human and mistakes happen. We scheduled a second time a couple of weeks out. Strike two. No one shows up for install. Completely unacceptable. We then decided it wasn't worth the stress to try a third time. Our PTO is more valuable than waiting around for a crew that has no sense of simple communication and respect of customers time. What made the situation more frustrating was the lack of communication and accountability. The apologies felt half-hearted, and no one seemed willing to take full responsibility for what happened. A simple update would have gone a long way and not a blame game between an installer and an owner. I understand that unexpected issues can arise, but showing up for scheduled appointments or communicating when you can't should at least be the bare minimum. Customers rearrange their work schedules and personal lives for these appointments, and their time deserves to be respected. Tim Hogan happily refunded our money for the job. It's just unfortunate because we were giving a local family owned business a chance and things didn't work out. I do hope scheduling and communication is improved so future customers don't have the same experience. I typically leave 99% positive reviews for businesses so I will add that Jim was a pleasure to work with. He came out to quote the work and then helped us pick out the carpet and padding in the showroom. We were able to communicate effectively with Jim throughout the entire process, from the initial quote through final payment. We truly appreciate his professionalism, responsiveness, and willingness to communicate every step of the way. We definitely want to recognize and praise Jim for providing such a positive experience and being easy to work with.

    Alan's Flooring Company - carpeting - Updated August 2026

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