Nelson Carpet Cleaning company is great. I wanted to get a steam cleaning, and they weren't able to do that since their truck-mounted machine wouldn't reach my apartment. The owner explained all of this to me and offered to refer me to another company or do a different kind of cleaning treatment that didn't require the truck-mounted machine. He explained the process in detail. He is clearly very knowledgeable and cares about the quality of his work. The owner cleaned the rugs himself. He arrived late, but kept me posted about his ETA and gave me a discount, which I appreciated and thought was very fair. My rugs and sofa look like they are brand new, and I couldn't be happier with the service. I'll definitely use this company going forward. read more

Everything went well. Doug is a great hands-on owner who does most of the cleaning. We have done business with his company for many years with no complaints. I would definitely recommend Nelson Carpet Cleaning. read more

Our great grandson is crawling now so we needed our carpets more than just vacuumed. I found this place on Yelp, getting quotes from a few places. Yelp provided an on-line scheduler*. We agreed on the price and they came in and cleaned our 2 carpets, moving some things I couldn't. The carpets look very nice again. I would have them back and recommend them. * - turns out this scheduler wasn't connected to their own so I had to reschedule over the phone. This could cause others to go to a competitor but I'm not sure who to blame - Yelp or Nelson, so leaving that point aside. read more

Had my carpets cleaned for the first time in 2 years. Doug explained his options and I chose the deluxe package. The results were amazing. After 2 years of wear & tear, Doug made them look new. Doug is very courteous. He explains what step of each process does. He's also extremely easy to get along with and communicates very well from the moment you book a reservation, as he is headed your way (great use of technology), and during the cleaning. I recommend Doug and Nelson's Carpet Cleaning very highly. I've used him for the last 10+ years. read more

Been using these folks for years. They maintain all my Airbnb's and my personal home. You won't be disappointed.

They are extremely knowledgeable, professional and highly efficient. They came out and throughly inspected all aspects of our carpets and explained the stains and products and treatments used to remove the stains. I had never had my carpets cleaned before and I had a lot of questions--They know carpets inside and out--literally. I was blown away by the service and high attention to detail to get the job done not just right, but very throughly. I highly recommend this company and will only be using them going forward. if you want your carpets cleaned right the first time, look no further! read more

I've used Nelson Carpet Cleaning several times. Doug (owner) has always done a great job on my carpets. He communicates well when addressing your appointment. My experience has always been excellent with setting the appointment; being on time with the appointment; and excellent results with the cleaning. Doug is a really great person to work with. His prices are very reasonable and the results are always excellent. I highly recommend Nelson Carpet Cleaning. Excellent customer service and great prices. read more

Doug Nelson is extremely knowledgeable and his work is impeccable! After a year of remodeling, my carpet and tile (slate, ceramic & stone) floors needed a deep cleaning. I was hopeful, but uncertain whether anyone could restore my flooring, BUT Doug exceeded my expectations! Top 3 reasons to support Nelson Carpet Cleaning: 1. Memphis owned & operated business 2. Impeccable work & work ethic 3. Reasonable pricing read more

Doug Nelson is a hard working businessman. He is very conscientious and through. My carpets once again are like night and day after he cleans them. You'll not find anybody better imo. read more

We were so pleased with the care and attentiveness of Nelson Carpet Cleaning! Our furniture, area rugs, and wall to wall carpeting were all cleaned so well, and special attention was paid to stubborn spots. Dave kept at it until everything gleamed. Best rug cleaning we have ever had done, and we will absolutely recommend them in the future!! read more

So glad I called Nelson Carpet Cleaning. I was getting a previously rented property prepared to be put on the market for sale. To my surprise, the tenants were apparently chain smokers, and had young children. Needless to say, the smoke smell was embedded within the carpet, and there were stains everywhere. Nelson Carpet Cleaning communicated well, were prompt, efficient, and did a great job. The cigarette smell was cut and half (which he communicated ahead time that it wouldn't completely be eliminated; which I understood, and I believe the smell is in the walls also) which gave me a sense of relief. The carpet also looked new again. If you are looking for great carpet cleaners, contact them! read more

so happy ! Excellent ! I am the pickiest person, we have several types of rugs. I was worried about our specialty rugs not getting proper attention, crews of people coming in and leaving messes and wrecking my floor (not the case !) My master bedroom with cream carpeting looks amazing and all my area rugs are fresh and clean ! Doug is the best Buisness Owner and I would definitely recommend ! This is my short review ! read more

We had Nelson clean all our carpets and upholstered furniture. They did a fantastic job with no odor or fumes. Mr Nelson is excellent to work with and accommodating with a disabled adult in the home.o read more

Doug provides service the old fashioned way -- he's courteous, responds quickly, and does all he can to provide customers with great service and great value. If only all businesses treated their customers the way Doug does. He's super knowledgeable about carpets and doesn't try to give you jargon or up sell, he just provides the service you want the best way he can and gives you his honest professional opinion on your carpet cleaning needs. He cleaned our upstairs carpet and area rugs and was punctual, fast, and did a great job. No question we will stick with Nelson's Carpet Cleaning for all our future carpet cleaning needs! read more

Excellent customer service! Doug & his team were professional, knowledgeable, punctual, and transparent about pricing. Our rug, couch, and patio furniture have never looked better. We will certainly use Nelson Carpet Cleaning in the future & recommend you give them a call too. read more

Thank you Yelp & Doug! We hired Doug because of his fabulous Yelp reviews and we couldn't be happier with the results! Doug is knowledgeable, courteous and very reasonably priced. We were amazed with the results so we kept adding rugs & furniture to our ticket. He was very careful when cleaning our rugs on our hardwood. Spot tested a questionable large rug and adapted his equipment to accommodate....the result looks like a brand new rug. We will only call Doug in the future!! read more

We've been getting our carpets cleaned for a few decades now. Just used Nelson's for the first time and they were the best we've ever seen. Kept us informed about when they would arrive, took plenty of time to explain everything and answer our questions, gave us a phone estimate and then a more accurate (lower) up-front estimate when they arrived, took plenty of time on the carpet, and did a beautiful job. The price was very reasonable. Definitely our carpet/tile cleaner from now on. Post-Covid follow-up: just got our second-year cleaning and all the above still applied. They wore masks throughout and were respectful of distancing. This time, Doug did some carpet stretching for us as well. Everything was done perfectly. Doug and his technicians are total professionals and really nice folks. Can not recommend them enough. read more

I called after my dog had an accident all over my carpet. He informed me that they were completely booked into next week, but gave me some good tips on how to try and get my issue resolved as quickly as possible. He let me know that if he had a last minute cancellation he would call me. Much to my surprise he actually called me around 3pm and said he had a small opening in his calendar! He fit us in right away and was at our house within 45 minutes. He did an AMAZING job, and was very professional and friendly. He did all of our rooms and the price was very fair. My wife and I were very pleased with Doug, and the service he provided!! I will definitely be using Nelson's Carpet cleaning for all of our future needs. read more

Very happy with Nelson Carpet Cleaning! Our carpet & rugs were really dirty and my husband wanted to get them all replaced. We still have a messy teenager at home and I told him we should get them cleaned instead! Doug did an awesome job and now we can put off getting new carpeting for at least another year or more! He is always professional and does a great job for a great price too! We wouldnt use anyone else! read more

I have 3 dogs (and currently a 6 week old foster pup) so while they are all housebroken (minus the pup), my carpets get pretty dirty due to their feet. They absolutely love the outdoors...particularly rolling in mud and leaves. Did I mention that my favorite color is white? These two facts do not go together. The cream rug in my bedroom can get disgusting due to the doggie door being right by it. This was not good planning on my part. But every time Doug comes, he makes it look shiny and new again! I am utterly amazed. Seriously. I never knew I could gush so much over carpet cleaning but he really does perform miracles. And when I thought my way too expensive yellow oriental carpet was ruined for sure after Scarlett threw up on it (and I used too much soap to try to get it out), Doug came in and made it look new again, thereby stopping my tears. I honestly doesn't know how he does it...but I'm grateful! Super nice guy and prices are great. Having dogs can be hard on your house but he certainly makes it easier! read more

I just had my carpets cleaned by Doug Nelson and am so happy with the results! He was extremely knowledgeable, professional, and courteous, plus his rates are incredibly reasonable to the point that I wondered if the dreaded "hidden fees" would pop up. Not only were there no fees, there was no tax because of a law stating that attached carpeting is exempt while standalone items (rugs, couches, etc) aren't considered part of the home and are therefore taxable. I've had several instances of water damage on this carpet, plus six years of pet accidents to contend with. Even though I vacuum regularly and use the Bissell steamer twice a week, it just wasn't working. My carpet now looks like it is brand new! I highly recommend you call Doug Nelson for all your carpet cleaning needs read more

I have used Nelson Carpet Cleaning twice and have been pleased with the results both times. Doug seems to be a one-man company; at least, he's come alone both times. His prices are reasonable, he is diligent, and he takes pride in his work. If you don't want a pattern in the carpet with his drying tool, please tell him. He left one in my oriental runner, and I had him come back and take it out. He did this with no complaint at all. He also didn't push a lot of unneeded services like the larger cleaners do. He was flexible regarding his appointment times. read more

I would highly recommend Nelson Carpet Cleaning. They are easy to contact and easy to communicate with.

Very prompt, professional and respectful of our needs. Notifications were great in keeping us informed of our appointment. On time, and started work right away. Offered follow-up work if needed. Do recommend. read more

Doug Rocks! Will call again. 2nd service call, and I am completely thrilled with the cleaning results. Called him short notice and he fit me in that same afternoon. My white couch is white again! Thanks! read more

Nelson Carpet Cleaning - Whit couch no longer gray! - Carpet Cleaning Near Me

All I can say is WOW!!! Doug Nelson & Nelson Carpet Cleaning will be the only carpet cleaner I ever use. He has cleaned our carpets before, but after having our granddogs for a year and just the daily traffic in our house it was past time for a cleaning. He did an amazing job. Reputable and hard working, cannot recommend him enough!!!!! read more

I found Nelson's on Yelp. I read the reviews and decided to give this local company a try. I had some furniture items and a rug cleaned. They did a great job. They are customer service focused and I appreciate that. I do plan to use them again for other cleaning services in my home. read more

Long ago, I meant to write a review of Nelson Carpet Cleaning. Doug Nelson and his company are deserving of these glowing Yelp reviews. My husband and I have had a few decades of experience with carpet cleaning companies in the Memphis area. I'd come to see that while some stains came out, a trace of them was the more common result. No one company seemed to have a higher rate of success than the others. They all felt overpriced, with gimmicky discounts and add-ons. And, though we were told that the carpets would dry within 3-5 hours, it was not uncommon to have wet carpets and fabrics early the following day. Doug Nelson's online reviews are stellar because Doug is a quality person with a striking work ethic. He bends over backwards to accommodate last-minute requests, to do whatever it takes using his potions and skill-set to clear that stain and rejuvenate carpeting. Should Doug see in his bookings that squeezing us into an already packed day would almost certainly cause him to run late for others, he will explain this honestly and search aggressively for the next opportunity. There are no surprise fees upon completion, and Doug will stay as long as it takes to run the full gamut of customer service. He is patient and never rushes through one home to get to the next. Stunningly, he has removed every stain that he's tackled here, including today's large, blue ink stain on the ivory carpet in my husband's home office! All carpets cleaned today were dry two hours later! I have to mention how organized and communicative Doug is. Following my call to Doug to schedule an appointment, he texts and/or emails confirmation of the day and time. During that call, he asks me a few pointed questions that give him a good feel for how much time to allot per room, and to ensure that he'll have the products and tools that suit best. Early on the day of service, Doug sends a reminder of our appointment time. As he's nearing the end of the appointment before ours, he texts us his estimated time of arrival, followed by his last text letting us know that he's en route. His organization and precision is a real treat. The icing on the cake: Doug is extraordinarily kind and caring. After finding him about three years ago, I could finally stop searching for new carpet cleaners. First and foremost, it is Doug's integrity that stands out for me. On the heels of this, it's his kindness, his proficiency, and his creative, aggressive inventiveness. I know of no close second trailing Doug and Nelson Carpet Cleaning in this field. read more

Nelson carpet cleaning was great .. courteous friendly. Doug the owner is so nice and my carpet looks great . Saxton his assistant was super and detailed .. prices are very reasonable for the exceptional job completed . Definitely recommend!!!! read more

We have used Nelson Carpet Cleaning for 3 years to clean our children's areas at church. They are always very professional and always do a great job! read more

I reached out to Doug in an attempt to get an area rug and my couch/love seat cleaned. The guy who came out to do the work was prompt, efficient and friendly. As this was my first time getting items cleaned, he explained the cleaning process to me and I felt satisfied before he even started cleaning. I am VERY satisfied with the job that was done and all three items look brand spanking new. I love the fact that I was able to pay the invoice online while the tech was cleaning. I HIGHLY recommend Nelson Carpet Cleaning. read more

I have used his service multiple times. He's very responsive, personable and the work he and his team do are fantastic! They are very thorough. Our carpets always look brand new after he's done with it. read more

They did a great job and were even flexible when we added a few extra pieces that were not previously discussed. The carpets look new. They were able to get all the old dirt and stains out and even brought a very expensive couch my kids had basically ruined with chocolate milk back to life! We had a rug that had old coffee stains and more chocolate milk and they got all of that out too! They only thing I would say is that the machines are much louder than I anticipated. Not a problem just be aware and plan accordingly if you have kiddos. read more

Our appointment was at 4pm Doug called to say he was running a little behind from his last appointment and asked if we needed to reschedule since he was going to be a little late. We told him to come on. I was impressed with the fact that he even called to tell us that. In all my years of having a home I can't remember a service person/repair person calling to say they were running late! Got here at 4:17 he was so nice and upbeat when he introduced himself, got our email and sent the invoice right then. My sofa & rug I have to admit where in bad shape. I was getting ready to throw away the rug but Doug wanted to see what he could do for it. The rug is clean & odor free! My sofa is 6yrs old so I had gotten used to the stains that spot cleaning was never able to get out. Our sofa looks & smells so good! I am so glad we found Doug we are big on supporting "small" & "family" owned business so I was glad that in my Internet search Doug's name and reviews from his other customers came up! The whole process took about 2hrs. Doug was very pleasant and asked just a few questions to get to know us and he told us a few things about his family & how he got into his business- all WITHOUT making us feel like he was being unprofessional . I'm so pleased I will be filing his card away and telling my friends about Nelson Carpet Cleaning! Oh and most importantly there were no hidden fees like some other companies have did to us in the past! Doug takes pride in his work & wants us to be satisfied! read more

If I could give 6 stars I would. My carpet hadn't been really cleaned in years. It had stretched and had ridges in it. There were pet stains in several places and dark areas around the edges. He re-stretched it and did a great job of cleaning. He explained the process ahead of the work. A very nice young man to work with. I couldn't have been more pleased. read more

A very pleased customer. Doug recently returned to our home to breathe some life into our sectional couch. Committed to doing the job right, he spent hours removing the dog hair, cleaning and deodorizing. Good job. Exceeded our expectations. A satisfied and repeat customer. read more

All I can say is WOW! Doug totally transformed our new home's carpet (full of spots, rust marks, ground in dirt) into what looks like a brand new carpet for our brand new home! I can't recommend Doug enough. We wanted to move in right away and Doug fit us into his schedule at a moment's notice, in the evening. If you are looking for stellar service at a reasonable rate, look no further. Give Doug a call today! You will be grateful you did!! read more

Doug Nelson's carpet cleaning is the best in town. I strongly recommend his services. Really nice guy and very professional. You can't beat the prices or the service read more

We have two big dogs who could manage to find mud in a desert, and Doug does an excellent job of making our carpets look like we're a pet-free family. The house always smells nicer after he leaves. Plus, we're able to walk on the carpet faster than with any other type of carpet-cleaning contraption I've ever tried, and the hardwood floors stay looking flawless underneath. He's always super great about making appointments promptly too. Will definitely use again and again, and recommend others do the same. read more

Sometimes I don't event think my dogs even care if they have mud on their feet. They just bomb through the back door and track mud and dirt throughout the house. One dog is a Bassett, so we have the advantage of excessively large feet and ears that drag the ground most of the time, so she creates a double-whammy of filth. Doug does our area rugs and upholstery twice a year and I can't say enough good things about him. The rugs come out as good as new and the upholstery is suitable for sleeping again. Top notch service. Super polite. On time. Under budget. Excellent company to work with. read more