The personnel at the Appleton store were awesome to work with. The problem was in the ordering and installation of my floors. One of the installers didn't speak English and the other had very broken English. The pieces that butt up against the cupboards and walls were cut too short leaving a gap that the quarter round couldn't cover. They took out and threw away without my permission or knowledge my two thresholds for front and back doors. I have no idea why, the flooring didn't go that far into the entry way. Now I have cold air just rushing under both my doors in Wisconsin winter! I asked the men if I could have the pieces that they were throwing away because some of them were pretty big and I was thinking about installing them in my basement. He tells me "that I don't want or need these." I said they are mine. That is product I bought and paid for. I have every right to want them. Needless to say they continued to throw them into big black construction bags and took them when they left. I am literally seeing RED! I am upset that all that product ended up in the landfill when I could have a floor in my basement!
The transition pieces that were ordered were ordered in the wrong color; therefore, they left with the job not being done because they couldn't install them. I never received further communications from anyone on when my floors would be finished. Next thing I know is I am getting a call asking how I liked my floor install. Are you kidding?! read more