Place was huge and since we went on the weekend place was packed. Difficult to get some assistance. Didn't have the shoes I wanted. Back ordered. Plenty of parking space but was full. Priced like REI. Check out counters was fast 4 cashiers open and available but hardly anyone on the sales floor. read more

Another great stop at this huge LL Bean! Lots of free parking. I really everything about this store, from customer service, to our smores. Everyone was pretty helpful, so don't get overwhelmed with all the goodies. There are several floors to see inside, also they have a home store close by. LL Bean has alot of high performance nice quality items, so bring your pocketbook. There is quite abit of items to view outside. There are several stores outside for refreshments and cool downs. In the summer there are live concerts outside on the lawn area. If pricing is to expensive to your liking, they do have an outlet across the street. We really just enjoyed browsing and people watching. It was a sunny good day! I did purchase a few items for winter months. read more

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This place is my Mecca! I LOVED it!!! Greg helped us find what we needed and Becca checked us out when we paid. We found SO much cool stuff on clearance!! We recently moved from Las Vegas to Kansas City. Now we will have nice warm clothes for the winter. Yay!! read more

LL Bean - The big shoe! - Outdoor Gear Near Me - Freeport, Maine

It's a fun store to browse and shop although today's visit was brief. The shirt I wanted was right at the front door! It's as if they expected me!? I have trouble getting shoes that fit correctly so it was helpful to do a try-on in the shoe department. Prices were high but that seems to be true of all retail clothing stores. read more

LL Bean - Main store entrance - Outdoor Gear Near Me - Freeport, Maine

My mother wanted to visit the flagship store in Maine. It was the very first L.L. Bean store that opened. It was great to see on are trip and we had a great time visiting. I loved the big boot outside of the door. The store is located in a shopping center and there are other nearby stores and shops to enjoy. read more

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I've visited this store several times and always had a positive experience--until today. I was surprised by the number of dogs inside, many of which were not service animals and gave off a strong, unpleasant odor. While I love dogs (I've rescued many myself), I don't think it's unreasonable to expect a clean, fresh-smelling shopping environment, especially in a store like L.L. Bean, where prices reflect a certain standard. Unfortunately, I found dog hair on the merchandise, which isn't something I would expect from a premium retailer. I truly hope L.L. Bean will reconsider its policy on pets in stores. As much as I appreciate dogs, I believe customers should be able to shop comfortably without dealing with the issues that come with bringing pets into retail spaces. L.L. Bean, please do better. read more

LL Bean - Outdoor Gear Near Me - Freeport, Maine

I called to raise concerns about the LL Bean Credit Card. despite having it advertised all over their website and promotional material they say they can't do anything about the poor customer service experience of their partner who completely took advantage of an 89 year old veteran. Truly disgusting. read more

It was so fun to visit the flagship store in Maine. The staff was very friendly and helpful and the store was very clean, organized and well stocked. I especially loved the home store which had lots of really fun and well crafted items I did not know they sold. The campus is under some construction atm so I wasn't able to get the full vibe of the campus but another time. It's well worth the visit. read more

Visiting LLBean is an adventure anytime of the year. But, the holidays are special. The decorations from Halloween to News Years are so well done. The outside grounds are a festival like no other. Food, entertainment and just a good time for all. And we always fit a little shopping in! LLBEAN is open 24 hours, 365 days a year!! read more

I love LL Bean ! I love all the buffalo check ! I also love the slippers , totes and boots ! I always gets lots of compliments on my mini tote ! Please bring those back ! read more

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Do not order from this company I ordered 3 months ago got a delivery notification but it was never arrived The company stated that even though it stays delivered it still may show up refused to do anything about it and I was just trying to replace everything I lost after my house fire in December they're delivery system is horrible read more

Here's all you need to know: Bring your pocketbook. While this store is HUGE and has every high performance/high quality item you may need, it comes at a price. As soon as you enter, there is an employee directing customers and even more employees assisting you once you get to your destination. While browsing, there are several informative and compelling displays throughout the store. See my moose display photos. On the premises, there is a stage and lawn for their free summer concert series. Located outside is the big LL Bean boot which everyone takes a photo of. For refreshment, there are a couple shops across the street like Ben & Jerry's for ice cream. read more

LL Bean - Moose display with moose facts - Outdoor Gear Near Me - Freeport, Maine

I do not own LL Bean products, but still wanted to see the company store. It is everything LL Bean. The grounds are large and there is an area for concerts and entertainment, Ben and Jerry's and several large buildings with specific products, I.e. home, boating etc. The store is open 24 hours . It was interesting to walk around the store, look at the many displays and all the merchandise. It is definitely something to see. read more

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Not the company that I so loved. Stopped buying most everything around the time of the shift in how they handle returns/warranty issues. Bought graphite hiking poles, wife hiked with them, they fell apart. Will not replace or help out (Just over one year bought). Leon Leonwood Bean would roll over in grave. BTW: Reny's of Maine hiking poles made it through a trek up Mt. Kathadin (1/3 the cost). read more

I love this store! It's had to leave Tampa so I'm visiting family. It's so cute and cozy here. i feel so safe.

Used to be a quality brand. Not any more. I have purchased several pairs of Mocs over the years. The last pair were cheap imported imitations of themselves. They fell apart immediately. LL bean no longer stands behind there shoes. They offered to send them back to me, or discard them. Because of this I no longer shop at LL Bean. You can buy junk for half the price anywhere. read more

Absolutely massive store! Their selection was incredible. My wife and I both came away with some nice new jackets as well a couple other items. Super nice staff there as well. Wish we had a store like this on the West Coast! read more

LL Bean, you were once the place to go for quality backpacks and fleeces. Now you are basically an outdoorsy Kohls. The latest quality makes me understand why you stopped offering lifetime guarantee and made it one year. I sent photos of a fleece to see if the zipper could be replaced. I was told that it could. I spend $20 in shipping following your directions in your email, only to have it shipped back to be told that you do not repair fleeces. Why ask for detailed pictures and assure me it can be done if this is your policy? Waste of time and money. read more

This is the first time I've felt like writing a review. I was trying to buy some chino pants on-line from LL Bean. Here is a copy of my comments to them just now, 6:50 p.m., Nov. 5, 2023: You almost lost a sale!! I was on my page with the woman's socks my wife wanted, but could not see how to add the socks to the shopping bag with my Chinos already in it. No where on this page could I actually find a button to "ADD TO BAG,"after a long back and forth and ready to forget the whole thing, I noticed the picture of the socks something like "quick view" under it. Turns out I needed to click on the SOCKS PICTURE to get to the page where I could proceed to buy the order. Who would have guessed. glad I did as I cooled off fairly quickly. We pass Freeport fairly often on our way from Camden, where we live, to points south and have been fairly regular customers. Another problem we had with the website was that after I had put my pants in the shopping bag I turned my computer over to my wife to add to the order something she might like. She chose the socks. But, lo and behold, now my pants were missing from the bag. I finally sorted that out, but not too cheerfully read more

This store is gigantic! I was honesty surprised with the wide selection, literally everything you need to enjoy the outdoors. LL Bean is in the pricier side, but the quality of their product is excellent. We had a lovely conversation with the cashier who gave us some great tips for lunch in the area. The entire campus is beautiful. read more

LL Bean - Outdoor Gear Near Me - Freeport, Maine

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I don't understand what's not to like. One of the most reliable companies in America and there is an entire campus dedicated to selling all their goods in one convenient spot. Every time we visit Portland we make the short drive up to Freeport to get our Bean fix on. If you are a fan of LL Bean it's a no brainer to get to Freeport and indulge. read more

I just got their boiled wool slippers for Christmas and am in LOVE with them...so comfortable and padded inside and they allow your feet to breath which is nice...the soles are also fantastic for going outside on our "catio" or balcony during the cold weather to get some fresh air! read more

LL Bean - Boiled Wool Slippers in Gray 2020 - Outdoor Gear Near Me - Freeport, Maine

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Its a new Beans. They recently updated their return/exchange policy, wasn't sure if I could return the shorts I bought but never wore last year. Line was short even on a "late" (ca 9 am) visit. And there was no problem returning the item. Afterwards went and found 2 pair of the thinner material shorts, perfect for San Antonio weather. read more

LL Bean - Wanted to show Buc-ee's with the Bean Boot - Outdoor Gear Near Me - Freeport, Maine

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The atmosphere in here was amazing! There was such a varied selection of products. The products are worth the price but can be expensive. One of my family members lost their hat and the workers found it within 10 minutes! read more

This really isn't about L.L Bean's store or products. The store/s are really nice, esp the flagship here in Freeport. Their products are 2nd to none. This is about their Summer Concert Series. Free. Variety of acts. We went up for the Indigo Girls with Brandi Carlile. Great show under the stars-wonderful way to spend a summer evening in Maine. Bean makes it easy with parking at their factory lot and shuttle buses running to the event site-overall a well planned event. Food at the event was reasonable and decent. Of course there are quite a few restaurants around as well. Or stop at Wild Oats right off 295 in Portland and grab picnic fixin's. Bring your lawn chairs or stake out some folding chairs early if you want good seats. Cool Dad points as the kids had their first roadie for a concert years before college when Dad motored everyone up to Maine for an overnight and concert... read more

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My wife and I ordered a canoe as a Christmas present to each other. We didn't order it until December 12th so had very low expectations that our canoe would make it all the way from Maine to Southern California by Christmas. Imagine out surprise when it arrived on December 23rd, in time for us to put a bow on it and unwrap it on Christmas morning. We took it on its maiden voyage this morning in Huntington Harbor and had a delightful time. Thank you LL Bean for exceeding our expectations! read more

LL Bean - Old Town Saranac 146 Canoe delivered early from LL Bean. - Outdoor Gear Near Me - Freeport, Maine

The worst customer service. I ordered on the 14th of December and informed package would arrive on 12/24. No package. I called and I was told it won't be there for Christmas. I know there are worse things that can happen in the world. I wish someone would have apologized. I will not be spending any money at LL Bean. read more

Bean has made efforts to keep up with trends, but their efforts have not been successful on the whole. Their expensive "Signature" brand is not in particularly good taste, and very, very few items they sell are produced in Maine or the US--an important selling point for them previously. Bean has also made unhappy choices in their credit card server, and their new server Citibank is about the worst they could have done. Citibank is in the midst of trying to defraud me, as it has defrauded many other card holders. Google Citibank credit cards reviews online and see for yourself. read more

Update: I worked my way up through management at LL Bean. I am happy to report, LL Bean came up with a personalized solution. It was more effort than I would normally want to spend on registering for a class, but in the end, they accommodated us. My son and I will both attend the map & compass class for 50% off (thereby paying for 1 person), a fair and "non-box like" resolution. End update. I've loved LL Bean my whole life. I've shopped there and taken their Discovery classes, attended outdoor concerts, my kids even attended their summer camp. I've stuck with them even as their product quality deteriorated and prices rose. I used to buy Beans without price checking other places because I knew they'd stand by their product. This too has gone by way of the dodo. Today I called them because (1) My daughter and I previously took their intro to map and compass course; (2) one is required to take this course before taking the field course; (3) my 10 yo son wants to take the intro course so he can join my daughter and I for the field course; (4) a child may not take the course without a paying parent in the class. I asked if I could sit in the class with him. They were inflexible with an emphatic "no". I must pay for the course for myself again for him to be able to attend. No exceptions. My beloved LL Bean has become just another box store. Bummer. I hope Beans culture will improve in the future, but until then, I sadly intend to seek out alternatives to Beans going forward. read more

Ordered 400.00 of boots Retutned immediately but refund made with "gift card" what heck. Had to call to get fixed now waiting 6 weeks for refund? read more

Doesn't live up to the hype, unless you are jazzed by Disney World