Gosh, it is TOUGH out there these days to get good service - or even just find people who care. And…read moreI am pretty confident that we have all had some awful experiences when it comes to the automotive industry, am I right?! As a former Corporate Manager myself running various types of stores, it hurts to me to go to a business or a store and find employees (and especially managers) who just do not care at all. This is why I am so happy and writing a 5-star review today for this Auto Zone location, but particularly - this review is 100% owned by the Manager here - Carlos Sanchez - because this guy KNOWS what he is doing and cares that he does it well - you can just tell. He is right there alongside anyone in the store doing the work, and frankly running circles around everyone else (at least, from what I have seen - that is meant as a compliment lol). He helped us personally about a month ago to get our battery tested and changed, and then again today (I got lucky he was there again) with our second car. Friendly & expedited quality service is what we all hope for, right? And this is a BUSY spot, as we have a LOT of independent dealerships right up the street along Broadway with mechanics and the like coming here. And being in South Phoenix, I hate to say it, but sometimes our Corporate chains here are really lacking and poorly managed. Thank you again Carlos, you're terrific and I appreciate you!

2 ladies working a few nights ago were very rude when I came in about a new battery very rude and…read moredismissive. No customer service at all

I was in need of a new battery this evening and called the store about an hour prior to them…read moreclosing asking for assistance--Erik was phenomenal and was able to seamlessly get it taken care of when the local auto zone declined. I was in and out of there and received amazing customer service! I will be shopping at this location for all of my car needs!

Man- I've tried so hard to make this my auto parts store but they make it very difficult to do…read morethat. It was under a different manager and was worse. The new manager is great. Very helpful, but most of the staff are not helping the store. Especially the pm/weekend staff. And the worse is the older gentleman. He only knows the word NO. He only wants to look up parts and ring them up- don't expect him to openly and freely go to help you away from the register. They really DGAF as far as I can tell. Sometimes there are three or four staff up front and other times, like today, there is no one on the floor anywhere to help me. C'mon guys-really want to make you my go to store....

Today I stopped by autozone on Broadway. My car was hesitating to start. I called and ask if I need…read moreto remove battery before checking and they said I can get battery tested in my car. Sure enough, the battery was bad. He checked my warranty and replaced battery with in minutes. So helpful and very satisfied today.

Kyle O Deserves a raise asap! Great attitude and very helpful. Thank u Kyle!!!!!!!!!!!!!!!read more

Great location very clean and well maintained. Augustin was very helpful, fast, and efficient…read more Really appreciated the excellent service!

We came here with a dead battery after breakfast. Hector was very friendly and assertive. He was…read morevery knowledgeable about everything. Got us in and out in no time at all. Thank you again, Hector, for making it such a positive experience

Family owned since 1950's. Price and service amazing. They will even load the parts into your…read morevehicle.

my work car got towed from hoa in my area. It's a new car, got it less than 2 years ago it's a…read more2024. Never ever had an issue. The day I get it back now all of a sudden the battery keeps dying. suspicion that they swapped my battery while they had it. what else could it be? 0 stars. Don't trust. rude and disrespectful office lady as well. -0/10 do not trust this place

Juve's it's amazing! 2018 Jeep Compass, engine blew. I didn't know what to do or who to take it to,…read moreJuves was highly recommended. Once they got my car, I was updated continuously. They had it less than a week and it runs better than it ever has. I will never go anywhere else and will refer my friends. Honest, sympathetic, easy to communicate and worked with my warranty! Customer for life!

Absolutely grateful to have been recommended this auto mechanic! Maria is kind and pleasant to work…read morewith and Juve did an amazing job addressing all the issues I brought my vehicle in for. Can't say enough great things about their service. I will be recommending my family to this place. Thank you! Lynn T.

Needed to replace my front right blinker. The gentleman at the front was able to locate the part…read morewith ease, and in less than 10 minutes I was out the door and back on the road. Very fast service was appreciated.

Very very rude. The man behind the desk had little patience and called me a "little girl". Very…read moreunprofessional and will not be returning.

Love my local Autozone here on Ray Rd. And McClintock. You may ask yourself, what makes this…read moreautozone particularly different from any of the other locations? Why is this one so special and better than the rest? Well, let me tell you. The customer service here is exceptional. And the attention to detail is beyond super. They really take the time to help you, determine what the problem is, and take all the necessary steps to relieve that problem or issue. They truly tackled the problems head on. For example, Fernando was amazing. He went above and beyond what was required of him. I would like to write his service five out of five for helping my elderly mother, replace her headlamp bulb. Amazing guy. They might not have all of the tools or specific parts that you need to fix your vehicle in stock at any given moment. But they are willing to help direct you in the right direction, and they have a can-do attitude which to me is everything. On a sidenote, it's quite interesting how that right across the street is an O'Reilly auto parts store. I'm sure there's a huge rivalry from street to street. No hate against them, I especially love their jingle. Oh ohh ohh, O'Reilly (ohh'Reilly) auto parts. Yow! But I'm gonna have to give it to the get in the zone, AutoZone. Some of you are older than the age of 40 people know what I'm talking about.. And thanks for reading my review.

Chenoa is literally the best. She is so knowledgeable about everything and so nice. I will come to…read morethis autozone SPECIFICALLY because of her.