Poor Service, Delivery Failures, and Zero Accountability
I ordered a used engine from LKQ Burleson two weeks ago. They delivered it to the wrong address despite me providing the correct one. After correcting it, the second engine was also incorrect (mechanic's fault), but LKQ promised to swap it.
Since then, it's been a mess--no delivery, no communication, and wrong addresses still in their system. I went to both Burleson and Grand Prairie locations. Philip in Burleson said he emailed for help, but no one replied. Grand Prairie mentioned someone named Tom placed the second order, who I've never spoken to.
Still no engine, no follow-up, and no accountability. I'm stuck with mounting costs and no resolution. Terrible experience--avoid LKQ. read more