Very nice and helpful people. Took the time to look up my vehicle and tell me the cost to repair…read morethe rear end on my Ram 2500. Other places I called said I would have to drop off and let them look at. Got my truck in and out on the same day. Rear end didn't need a full rebuild so was $1,000 less to fix so was honest about that. I'd take my diesel truck back to Campbells if ever need any repairs. Friendly, fast and honest. One note is they have recently moved down to the Covington area.

So my daughters car was vibrating when I drove it from Dallas to Waco today; My family recommended…read moreI take it here & after thorough review they told me the 2 front tires needed to be replaced - I really greatly appreciate the honest & transparent assessment so highly recommend this auto shop in Waco Texas!

I took my 2019 Jeep in for an evaluation to see what work it may need before I attempt to sell it…read more Everyone I spoke to was professional and very nice. I dropped my car off around 10am, they called me an uber to school, and by 1:30 I received a text with a detailed evaluation of my vehicle and an itemized list of recommended repairs/maintenance. I picked my vehicle up later that same day and they walked me through the evaluation--they were super transparent and even recommended I forego some maintenance that was not immediately necessary since I sought the eval with the goal of ultimately selling the car. Their evaluation of my car was free and they didn't press me to schedule repairs or bring cars back to them in the future, but I will definitely be back because of their professionalism and transparency. Thank you!!!

Great service, knowledgeable and helpful! Joys of tires and nails ~ Thanks for the help Alanread more

Great service and friendly people. The service was up to standard with excellent communication. I…read morewas greeted when I arrived.

After I posted my original one-star reviews on Google, Yelp, BBB, and Mopar, Shane Potts reached…read moreout to me on Friday. I called him Monday, explained what happened, and after about a 10-minute conversation, I came to the dealership about 15 minutes later. Shane made it right. He honored the warranty, the vehicle was fixed, and I was back on the road in less than an hour. That's how it should have been on Thursday. I also met Waco, who worked on my vehicle. He checked in with me several times while he was working on it, walked me out when it was finished, and had my vehicle pulled up and running at the front for me. That was genuine VIP-level customer service. So I'm changing my review to five stars because Shane and Waco took ownership of the situation and showed me the level of customer service I expected in the first place. And here's the funny part, Jordan: after I got home, I realized there was no receipt because everything is documented online. So I guess that "life lesson" about always keeping your receipt didn't quite work out. Thank you, Shane and Waco, for making this right.

My wife's car had a sudden mechanical issue as I was heading out of town. It was near closing time…read morebut the service manager waited for us. Because all of the rental car companies were closed for the eve they gave her a car to drive even though they had no regular loaners available. He followed up with both of us personally to keep us updated and to make sure we were happy. The new owners of this dealership are really stepping up!

Great place. Asks…read morefor Tyge or Heiser. - I trust those guys. General staff is good and clean place.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Erica Nemcek was great! She helped my through all my needs in my car checking…read moreNot pushy or trying to sell She told me suggested issues to fix and prices before consenting to any work She took care of me before and she did it very well last time too. She walked me through and make my visit a pleasant experience.

I dropped my car off 10 days ago for a fix I was promised would take 5-6 days. Since then, I have…read morerepeatedly called for updates, but have been redirected to some AI chatbot that wouldn't give me a straight answer every single time. I will have to go visit this location in person- but I should have heard a word back over the phone by now.

Tiric helped us out really well and just got us into our new 2025 Ram Bighorn 1500. great service…read moreand he handled everything expeditiously.

Did recall work fast and free. Same day service. Didn't need appointment. Just called day before,…read moreand brought in vehicle first thing next morning. The girl on the phone sounded like it was her first day on job, but after I got switched to real service technician everything was smooth. I will use again.