Great service, knowledgeable and helpful! Joys of tires and nails ~ Thanks for the help Alanread more

Great service and friendly people. The service was up to standard with excellent communication. I…read morewas greeted when I arrived.

If you think your credit is going to hold you back, go and see Kenny. I walked in expecting a…read moremassive headache, but Kenny went above and beyond to make things happen. He got me a great deal that I didn't think was possible with my credit score.just straight up great service. Thanks again, DAT GUY Kenny

Consumers be informed. Every sleazy sells tactic. Hard to recommend…read more I was sent the OTD or drive out cost. I noticed their math was different than what I calculated. When I checked over their paperwork there was a charge for $1495. I asked what was included in that package, and the salesperson couldn't answer my questions, he said tint, nitrogen and bed liner. Hmm that's interesting the truck comes with bed liner and I have suspicions that there wasn't nitrogen put into the tires. So am I really expected to pay $300 for window tint?? I think I'll pass. The salesperson responded it's already on the vehicle. How convenient. Well I'm not interested in that valueless package. He tells me well he will talk to his manager and let me know. Later I receive a response "The only way they can remove it's do finance thru our banks." I'm not interested financing with them. So I declined that offer. The manager texts me shortly after and says "Benjamin provided we receive the same approval we will be able to match the financing, ultimately is that he only thing holding us back from a deal here? This is Justin jumping in from Brandon Tomes CDJR" I respond... "Good afternoon sir. Thank you for following up with me. I would prefer to use financing from my financial institution for my convenience." No response. However until we got the numbers I have to say the salesperson I was dealing with was extremely helpful. He answered all my questions. He sent me photos and a video of the vehicle. He followed up with me and was extremely courteous. His name is Ricardo R., check him out. Maybe he can advocate for you and get you a good deal.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Tyge Anderson assisted us by our servicing…read more He was very professional and was able to explain me the process since this was our first time servicing our car, here in Texas. He was also very personable and polite. The best part was that our prepaid servicing required only 45 minutes and Tyge kindly agreed to complete the prepaid service confirmation once their HO opened later in the day and that we could leave immediately! Three cheers to Pat Lobb Toyota service center and especially to Tyge Anderson !

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

My tire blew out on the highway and I had to get my car towed to the dealership. On the way, I…read morecalled the parts department, and they didn't have the tire in stock but were able to get it from another dealer the same day. Since I originally purchased the tire back in May at another dealer, Christina went above and beyond to get the replacement covered under the road hazard warranty. She had the tire installed and had me back on the road in less than 24 hours even tho I had an off make vehicle. I truly appreciate her hard work, attentiveness, and dedication to taking care of her customers. Excellent service from start to finish!