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San Diego, CA

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Living Spaces

2.0 (1.6k reviews)
Closed • 10:00 am - 9:00 pm
Updated 2 months ago

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Minelie A.

Living Space is cheaper version of Pottery Barns and the quality is ok and half of the price of PB. Today i walked in this store because we were charging our EV outside! And surprisingly we ended up buying a coach. Did we have a plan to buy a new coach? No! Do we live in SD? No! Did we know we are going to buy it? No...So, we were exploring the store and trying some coaches and Anna greeted us and we started chatting! The most important thing, the employees arent commission base so there wasnt any distraction or boring experience. She was such a knowledgeable and sweet employee. She went through everything in detail and she had brilliant ideas. She was very cool and did her best to help us out. We enjoyed talking to her. Her experience with this coaches and overall store product was great and she was very honest...She didnt rush us and she walked through everything steps! I didnt have a plan to buy a coach but im very excited to get my coaches...Its new year and why new coaches...Thank you Anna! You were the BEST!!!!!!!! Dont forget to buy their guarantee!!!!! This one is different from the other stores. Do your study before walk in. They have great selection of items and you can find good ones here and the most important thing they have great selection of colors to choose and make your coach custom one! The store itself was pretty clean. Well decorated!

Worst experience with the delivery and customer service. The delivery people literally came to my home while I was there and didn't attempt to reach me I was home or infront of the home all day. They then left and customer service schedule a different day but then told me they wouldn't deliver that day which I got written confirmation for ...now I'm waiting on the 3rd attempt. They will likely comment on here but honestly save your time energy and stress don't waste your time on them they will waste yours and threaten to charge you for it.

Snapped center piece

One of the absolute worst experiences I have ever had. I bought a bed frame from the Fashion Valley store "as is" to save some money. The initial experience was great - they showed me the bed told me it came with any scuffs that I could see and told me I could pick it up the next day from the warehouse. I show up the next day at the warehouse to pick everything up - they give me what they said was all the pieces, and I took it home. I go to set up the bed frame that weekend only to find out that it was not what they showed me in store. It was missing, 2 center pieces, the wood slats, a leg, and almost all the hardware. Not to mention - one of the center pieces was broken and a side piece was snapped - hanging on by a mere thread. I go to call the number and it routes me to Living Spaces support line. They tell me they cannot help as it is an "as is" item and would have the store call me directly. I wait a couple of days and nothing - so I reach back out the support team again, who says again, they will call me. Shocker, no call. I then go into the store - and explain the situation. The Customer Service team is great - they check to see if they have the missing pieces, they apologize, and come back saying we can't find them. Return the bed and we will give you a refund. I was extremely grateful as it was not a cheap piece for me. Unfortunately - due to circumstances out of my control - I had to leave San Diego and was gone for 6 weeks. I was not thinking about the bed frame whatsoever as I had other stuff to deal with- and not to mention - there was no way to contact the store directly. I arrived back to San Diego after an exhausting time gone - and go to the store the next day to return the piece and explain what had happened. I come to find out that I was supposed to only have 7 days from when I had last talked to them to return the item for my refund. Not only was I never told this, which is problem #1. Problem #2 is that I was not here to do so and couldn't communicate with the store to let them know what was happening. If I had known originally that I only had 7 days and had to leave- I would've reached out to explain what was going on to workout a solution. The didn't tell me the 7 days - and there is no way to contact the store directly. I asked to speak to someone who could assist who told me I was SOL, I had the 7 days and now I was screwed. Living Spaces - you misrepresented a sale - providing me with 1/2 the pieces - where the bed was not functional. On top of breaking the product and not mentioning it to me when I came to pick it up, as it was all wrapped up and I couldn't see. You stole my money and lacked any compassion for my situation. It would've been better to light my money on fire than deal with the BS that took place. The hours of driving back and forth - talking to a customer service team that couldn't help - awaiting a call that never came - multiple Uhaul rentals to pick up and return said items. I could not have had a worst experience with this store. Some team members were kind and understanding, until management decided it was better to steal my money then talk through a bad situation for the customer. I understand the weird circumstances regarding the purchase - however, it is no excuse for packaging up a damaged product and telling me to eat the cost when it was you that improperly and misguiding advertised a product that was broken on no fault due to me. I would severely discourage anyone from buying from the store - who knows, they may just take your $$ and tell you to go away. STAY AWAY

Black stain that wasn't spoken about when it was originally discussed and this wasn't seen until we got it home. It was hidden.
Rachel W.

My first experience here was absolutely horrible! The carpet my Interior Designer purchased had a large black stain on it -- it looked like oil, probably from the rollers it was hanging on during inspection. We didn't unfold it until a few days later, and when I went back to return it, they told me it was an "as is" item and refused to help. Even after speaking with the manager, Carlos, he was stoic, cold, and showed no sympathy that I had just spent $700 on a rug I'll never be able to use & gave me one option that I could "give it away" as a sol. I completely understand policies, but any company that values customer service should know when to make exceptions -- especially when a product is delivered with a visible stain that wasn't disclosed at the time of purchase. This was my very first and last time shopping here. You're far better off going somewhere that stands behind their products and values their customers. I will never shop here again, and I'll make sure my clients, friends, and family know to do the same.

Couch cushions

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1 month ago

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12 days ago

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2 months ago

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21 days ago

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22 days ago

Don't shop here and don't buy the bullshit insurance they try to sell you on it's a scam!

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3 months ago

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26 days ago

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10 months ago

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29 days ago

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11 months ago

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5 months ago

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Page 1 of 40

Ask the Community - Living Spaces

How can I talk to someone at the store? I'm trying to get a hold of the sales person and only talking to call center

They dont let you talk directly to the salesperson..only the call center..ridiculous!!

How do you actually file a warranty or a return because I've filed a claim over a month ago and Got no response?

Hello, Thank you for contacting us. May you please email a description of what took place to… 

Can deliveries be scheduled for a future date, for example can I buy something now to be delivered in July when I move?

Thank you for getting in touch, we are able to future date delivery on orders, however, can't future date past a certain timeframe. For more information, please give us a call at 1-877-266-7300.

Do you still need to make an appointment?

Hello, appointments are no longer needed.

Do you offer free shipping?

Yes, we now offer Free 2-Day Shipping on orders over $500. For more details, please visit our Free Shipping page: https://www.livingspaces.com/delivery/free-shipping

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Review Highlights - Living Spaces

“Then Roni fluttered by with his Orange Sneakers and relaxed smile offering to pop back if we needed him.”

Mentioned in 26 reviews

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