I had a positive experience at Living Spaces. I was shopping for a dining room table as I needed another table for my other dining room, that seated at least 7 people. They had a huge selection! I wanted to see the table in person, so that I could buy it online. There were both extendable and regular tables, and I was looking for extendable. Employees were nice and extended the tables for us, so that we had an idea of the length. When I ordered and received my table, the only gripe I have is that the color of the grain were not the same as when I have visited in person. It appeared to be a different color. Other than that, I am satisfied with my table! I have to comment that I did receive my table fairly fast (2 days post order time) and when they delivered and assembled, it took less than 15 minutes. The table is beautiful and sturdy nonetheless and hopefully it lasts for a lifetime. read more

Living Spaces - Table I selected - Furniture Stores Near Me - San Diego, California

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Living Spaces...more like Living nightmare. I made a purchase online. I was forced to pick out a delivery date. I took off from work because their delivery windows are 8-6pm until the night before. I get a text with a link to schedule my delivery window and it's not the date I originally picked, even though they confirmed it would be on that date. I reached out to their support and it's an AI agent who confirms my original date it's still on the schedule. The morning comes and I have no confirmation of delivery window. I call support and they tell me I have to reschedule my delivery. Why do you make me pick a date in the first place if it's not going to be honored? Do I have to keep taking off from work until your incompetent systems figure it out? read more

I rarely give a bad review like this but I'm very disappointed with customer service on the phone. I was supposed to be picking up my order today based on the purchase I made and when I called to confirm it's ready they told me it'll arrive on Friday! (5 days later) They didn't want to change the order to delivery or give any compensation for their delay. The lady was very unhelpful and not even trying and I ended up canceling the order. Shameful customer service... read more

This is a great location with very helpful staff. From the moment we walked in they pointed us in the right direction and gave us a tape measurer when we forgot ours. We were in between two couches and Matthew came to save to day. Guided us on the right size and fit and was very transparent about different costs. He made it so easy! Very happy with our experience. Yay Matthew! read more

Living Space is cheaper version of Pottery Barns and the quality is ok and half of the price of PB. Today i walked in this store because we were charging our EV outside! And surprisingly we ended up buying a coach. Did we have a plan to buy a new coach? No! Do we live in SD? No! Did we know we are going to buy it? No...So, we were exploring the store and trying some coaches and Anna greeted us and we started chatting! The most important thing, the employees arent commission base so there wasnt any distraction or boring experience. She was such a knowledgeable and sweet employee. She went through everything in detail and she had brilliant ideas. She was very cool and did her best to help us out. We enjoyed talking to her. Her experience with this coaches and overall store product was great and she was very honest...She didnt rush us and she walked through everything steps! I didnt have a plan to buy a coach but im very excited to get my coaches...Its new year and why new coaches...Thank you Anna! You were the BEST!!!!!!!! Dont forget to buy their guarantee!!!!! This one is different from the other stores. Do your study before walk in. They have great selection of items and you can find good ones here and the most important thing they have great selection of colors to choose and make your coach custom one! The store itself was pretty clean. Well decorated! read more

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Walked in early . Was greeted right away . Asked what we needed than they directed us to the section and let us know someone would help . To my surprise I had purchased a buffet a few weeks before and the Rep who helped me was the same one . His name is Keoni oh my goes above and beyond to provide such good service . And for me that means the world . He helped up until we picked a sofa . Will def be back I. The future if I need anything . Sold me on customer service that means everything to me .. read more

I've written one yelp review in my whole life but in this case I absolutely have to. Bought a $2600 couch as a gift to myself and waited a whole six weeks for it to come just for the recliners to continuously not work. They were under warranty for a year where they were getting replaced and "fixed" every so often to being a year out where the company refuses to help me with getting them to work with no damage being done to them. Unless I want to throw $375 every time they don't work that is. NEVER BUY FROM THIS COMPANY. read more

Worst experience with the delivery and customer service. The delivery people literally came to my home while I was there and didn't attempt to reach me I was home or infront of the home all day. They then left and customer service schedule a different day but then told me they wouldn't deliver that day which I got written confirmation for ...now I'm waiting on the 3rd attempt. They will likely comment on here but honestly save your time energy and stress don't waste your time on them they will waste yours and threaten to charge you for it. read more

Living Spaces - Furniture Stores Near Me - San Diego, California

Just came to look around and was helped by so many people. Special shoutout to Lexy for introducing us to their customizable fabric couches. Didn't end up buying anything, but very informative visit! read more

One of the absolute worst experiences I have ever had. I bought a bed frame from the Fashion Valley store "as is" to save some money. The initial experience was great - they showed me the bed told me it came with any scuffs that I could see and told me I could pick it up the next day from the warehouse. I show up the next day at the warehouse to pick everything up - they give me what they said was all the pieces, and I took it home. I go to set up the bed frame that weekend only to find out that it was not what they showed me in store. It was missing, 2 center pieces, the wood slats, a leg, and almost all the hardware. Not to mention - one of the center pieces was broken and a side piece was snapped - hanging on by a mere thread. I go to call the number and it routes me to Living Spaces support line. They tell me they cannot help as it is an "as is" item and would have the store call me directly. I wait a couple of days and nothing - so I reach back out the support team again, who says again, they will call me. Shocker, no call. I then go into the store - and explain the situation. The Customer Service team is great - they check to see if they have the missing pieces, they apologize, and come back saying we can't find them. Return the bed and we will give you a refund. I was extremely grateful as it was not a cheap piece for me. Unfortunately - due to circumstances out of my control - I had to leave San Diego and was gone for 6 weeks. I was not thinking about the bed frame whatsoever as I had other stuff to deal with- and not to mention - there was no way to contact the store directly. I arrived back to San Diego after an exhausting time gone - and go to the store the next day to return the piece and explain what had happened. I come to find out that I was supposed to only have 7 days from when I had last talked to them to return the item for my refund. Not only was I never told this, which is problem #1. Problem #2 is that I was not here to do so and couldn't communicate with the store to let them know what was happening. If I had known originally that I only had 7 days and had to leave- I would've reached out to explain what was going on to workout a solution. The didn't tell me the 7 days - and there is no way to contact the store directly. I asked to speak to someone who could assist who told me I was SOL, I had the 7 days and now I was screwed. Living Spaces - you misrepresented a sale - providing me with 1/2 the pieces - where the bed was not functional. On top of breaking the product and not mentioning it to me when I came to pick it up, as it was all wrapped up and I couldn't see. You stole my money and lacked any compassion for my situation. It would've been better to light my money on fire than deal with the BS that took place. The hours of driving back and forth - talking to a customer service team that couldn't help - awaiting a call that never came - multiple Uhaul rentals to pick up and return said items. I could not have had a worst experience with this store. Some team members were kind and understanding, until management decided it was better to steal my money then talk through a bad situation for the customer. I understand the weird circumstances regarding the purchase - however, it is no excuse for packaging up a damaged product and telling me to eat the cost when it was you that improperly and misguiding advertised a product that was broken on no fault due to me. I would severely discourage anyone from buying from the store - who knows, they may just take your $$ and tell you to go away. STAY AWAY read more

Living Spaces - Snapped center piece - Furniture Stores Near Me - San Diego, California

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My 84 year old mother-in -law went to the Mission Valley location last weekend with my husband and spent a lot of money on a couch and several other pieces of furniture. Unfortunately, she thinks she left her credit card there. We live 45 minutes from the store and have been told there is no way to call the actual store location to find out if they have it. Instead all inquiries go through a 800 number that is clearly routed overseas somewhere. This is absolutely unacceptable. I have also emailed the address that customer service recommended and I would appreciate a response from someone at Living Spaces (San Diego, CA) If I get a response my review would change to 5 stars! read more

DON'T SHOP HERE! Living Spaces sold me a dinner buffet that still smells of chemicals after 6 months. I cannot use the buffet. I have a warranty that Living Spaces has refused to honor. They responded to my complaint by saying they would talk to "management". I already spoke to "management" and they did NOTHING. They do not honor their warranties. DON'T SHOP HERE! read more

Starting with the delivery, Living Spaces did not notify me when my couch was being delivered, so I wasn't able to open my garage and have the boxes placed inside. Instead, the boxes were left scattered around my complex, including areas where they obstructed people trying to use the stairs. Unfortunately, the return/exchange process was even worse. The employee I spoke with on the phone seemed completely unfamiliar with the process and could not answer basic questions about my return or exchange. What should have been a straightforward process became unnecessarily frustrating and time-consuming. I ended up bringing the couch back to Living Spaces piece by piece myself. I carried the first pieces across the entire store to the back counter while multiple employees watched without offering any assistance. When I returned with another section, I unloaded it from my vehicle and brought it into the warehouse completely by myself--again, while employees watched and did not offer to help. I specifically explained that I was in a rush to get back to work. Despite having my receipt with the order information directly in front of her, the employee could not locate my order and made the situation feel like it was somehow my problem that she didn't know how to do her job. There was no sense of urgency or effort to help resolve the issue. Overall, the customer service was extremely disappointing from beginning to end. The staff seemed uninterested in helping, the return/exchange process was unnecessarily difficult, and the entire experience felt disorganized. On top of that, be aware of their return fees. If you decide you do not want an item or are dissatisfied, there are fees stacked on top of fees, unless of course you buy something from their store of greater value. They couldn't care LESS about their customers, it's all about the money. After dealing with the delivery issues, lack of assistance, poor customer service, and return fees, I would not recommend Living Spaces. The experience was not worth the time, money, or frustration. read more

I was nervous going in for the first time since I was shopping for my first apartment. The staff is so friendly and welcoming, I ordered my couch that same day. Love this location! read more

I like going to this location because the furniture is top quality but not ridiculously high in price. I feel the prices are fair and better than any furniture store in Chula Vista. We just recently bought a living room set and I was very happy with the product and selection. However, the black gentleman that helped us out had a little bit of an attitude which was kind of a turn off. But he did help us out and show us lots of selections, but he was just fast talking and didn't really smile. Other than that, the place was great. Their popcorn machine was busted this time but when it's working, it's cool because you get free popcorn while you're waiting. They also have a little daycare center to put your kids while you're shopping. However, you have to get there early for that. I think this is a go to place especially if you live south of the eight freeway and want some better quality than Mor's furniture or Jerome's. I think living spaces is better. Just my two cents. read more

We went into Living Spaces to check out a bed that is only available on line but I guess they have an agreement to sell it in their store. I did not want to buy a bed that I couldn't try out and they had the best selection of beds. Their sales representative, Joanne, was very kind and there was no pressure to purchase. We ended up purchasing the bed. Then it came time for delivery, which was 2 days after the purchase. I felt there was good communication via phone and text about the delivery coordination and the guys who delivered and set up the bed were awesome. They also took away the old bed but we did have to wrap it in plastic that they provided for us. We also ordered a small sofa which was delivered today. Again, the coordination was perfect and we ordered it on line and were very happy with the quality. read more

UPDATE (Review based on delivery) Couple weeks ago I ordered a $250 living room rug and a $970 couch because I wanted to lively up my new home. While shopping, the staff definitely let me shop in peace, to the point I had to hunt someone down to help me. The person who helped me was great! I added to my bill, 1) full delivery service (setup and delivery) 2) the 5 year insurance. I was told, my rug will be delivered in within 2 weeks via UPS and the couch will be delivered in 4-6 weeks via the delivery company. Only within a week I get a text saying my couch is ready to be delivered and to select a window date within a 2 week window. This was unexpected - now I had to try and get rid of my current couch 3 weeks earlier which isn't an easy task. :: DELIVERY :: Here's the damn kicker... I select a Monday delivery which is an additional $20 (on top of the $99 I already paid for delivery). Then the day before I get a window of 12:30 - 3:30 and the showed up around 2. They "set-it-up" which it was already prebuilt in my livingroom and when I said "that's it" they told me yup some furniture is already prebuilt. AND while they were putting the cushion they walk up into my home with their dirty ass shoes (I am asian, we take shoes off in our house because we clean and don't like dirt tracking in our home) but I get it they are delivery people. One had the fkn audacity to step all over my NEW rug I just rolled out before they came and got dirt foot makings from his shoes on it. I flipped out and said to just give the cushion to me and I'll do it because he's leaving dirt marks on my new rug from living space. I mean so judgement but I think it's disgusting when people don't take of their shoes entering a home. The entire ordeal of delivery was literally 5-7 minutes. Quick and easy money for them. I like living spaces furniture, I usually get my furniture from them. Delivery was quick and fast. Not a fan of paying that much for delivery. read more

Don't shop here and don't buy the bullshit insurance they try to sell you on it's a scam!

My first experience here was absolutely horrible! The carpet my Interior Designer purchased had a large black stain on it -- it looked like oil, probably from the rollers it was hanging on during inspection. We didn't unfold it until a few days later, and when I went back to return it, they told me it was an "as is" item and refused to help. Even after speaking with the manager, Carlos, he was stoic, cold, and showed no sympathy that I had just spent $700 on a rug I'll never be able to use & gave me one option that I could "give it away" as a sol. I completely understand policies, but any company that values customer service should know when to make exceptions -- especially when a product is delivered with a visible stain that wasn't disclosed at the time of purchase. This was my very first and last time shopping here. You're far better off going somewhere that stands behind their products and values their customers. I will never shop here again, and I'll make sure my clients, friends, and family know to do the same. read more

Living Spaces - Black stain that wasn't spoken about when it was originally discussed and this wasn't seen until we got it home. It was hidden. - Furniture Stores Near Me - San Diego, California

I don't have anything negative to say about the store just neutral. I felt like their selection was very Bland and boring and overpriced! This was one out of three furniture stores my husband and I went to this past Sunday and this is definitely the most expensive. Given the quality and style seemed very boring and underrated I was kind of surprised by the price. I didn't find anything I liked. But overall they do have a wide selection of colors and options just nothing to my caliber or interest. read more

The San Diego store manager would not return phone calls for numerous customer service requests made by myself as well as their corporate customer service team. Additionally, once the sale was paid for, the stores inside sales team was non-responsive to resolving the mistake they made with the order. Buyer beware. Once you've paid for the merchandise, that is it, there is no customer service after that. read more

The level of customer service by RUDY is beyond 100! Attentive, polite, and professional I highly recommend this store and ask for Rudy he is amazing!! read more

Please do yourself a favor and DO NOT purchase furniture from living spaces. Terrible quality, delivery, and customer service. Save yourself the headache. I would give negative stars if I could. read more

The low rating on here is well deserved. Their delivery people seem to be the biggest hurdle to them getting repeat business. They show up whenever they wan and then leave within 10 minutes of their START delivery time. They didn't bother to deliver any part of our order and left while we were waiting for them to do their job. If you don't like delivering furniture, FIND ANOTHER JOB! Customer service was a joke dealing with this. We also believe that they are so crappy at this part so that they can add a delivery fee; it feels like a scam. Any value you get from furniture price is destroyed by the delivery experience. STAY AWAY. read more

After ordering 3 pieces of a couch I was disappointed with the cushions but figured that's just how they come. I added a middle unit and I found that the original cushions were manufactured HORRIBLY, bumpy and flat compared to the full new cushion I received. Inches of difference in 2 months. They claim wear and tear but I have pictures of the original delivery and it was the same. After multiple agents told me I have an easy claim it was denied twice and now they won't speak to me. After spending thousands on furniture they cannot even replace two cushions that are clearly manufactured poorly with more than 2 inches of difference between them. No replacement, no help. Worst customer service I've ever experienced and will tell every soul who listens to me about how terrible this company is for as long as I live. read more

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The service is great here. The selection is even better. The value is pretty good too. I've always liked what I bought at Living Spaces. Come on in and buy up stuff. read more

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BEWARE OF LIVING SPACES I purchased furniture for my entire home with warranty and everything over 10k, the delivery people scratched my new floors dragging the furniture which was not the end of the world but when the new 6k sectional couch I got supposibly from leather started peeling after less than 1 year - I reached out to the warranty department to ask for replacement repair or anything they simply denied and said its not under warranty, save your money and spend it somewhere else because this store only lies to get you to buy low quality furniture with scamy warranty that wont cover you. read more

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My review is strickly about Roni, one of the sales associates in the Mission Valley location. Within the first 5min eight employees had already asked if we needed help. Then Roni fluttered by with his Orange Sneakers and relaxed smile offering to pop back if we needed him. When we were finally ready to start talking numbers (20 sales reps asking if we needed help later) I spotted Roni and waved him over. His personality is PERFECT for this type of shopping experience. Ask for him by name. (: read more

Horrible staff! They person who "greeted us" had a crash out when he couldn't make jis radio work. It definitely is a high pressure sales environment, and it's like going to a car dealership. Also, when the manager "responds" instead of the same script you've given for every reply, at least change it up a little. Just for fun. read more

We chose our recliner in a few minutes. Approached a salesperson and easy salesperson for them. All seemed good. But, very quickly, too quickly, he rattled off delivery as drop outside, drop inside and then the third was full delivery of some kind. We have a 900sqft condo, the chair was going within 12ft of front door, so inside only was fine. EXCEPT, the guy DID NOT EXPLAIN the recliner would be IN A BOX & that delivery required 36" opening. When we had our first recliner delivered by a different company, it was wrapped, not boxed, and could fit on it's side through the door. BUT NOT A BOX!!!! Disappoint #1 in your service, he should have said it would be a box and did we have the capacity. Disappointment #2 - he also didn't explain WE WOULD HAVE TO ASSEMBLE THE RECLINER!!!!! We've had 3 recliners in the past and they all came as one piece!!! We werd shocked when we opened the box and we had to read the two CONFLICTING instructions (one in booklet that came with recliner & the one emailed to me). We are SENIORS!! If we wanted to assemble furniture, we would have gone to IKEA!!! The salesperson should have FULLY explained that there would be assembly and that would be included in delivery cost number three - - which we would have gladly paid). BUT NO!!! He just was flipping through pages on his tablet for us to sign and get his sale and be done before they used at 9pm. We approached him at 8:30pm to buy the recliner, not as about it, we were already a firm sale. The lack of customer service for the other side of the sale (when we'd take possession) gives me pause to recommend you to others. If we did, we'd have to be sure it was with the caveat to ask if their furniture would come assembled or not, and if they have the capacity for the delivery. We paid for delivery option #2, to be placed INSIDE the condo. It wasn't until I got the delivery notice that it gave all the parameters (or in the fine print in the store that was NEVER EXPLAINED by our salesperson). That was too late. So we could have had drop at door for cheaper since that's all they did. But we would have paid for & ordered the full set up if someone could have taken 2min to explain this to us as we are paying for our item & delivery. You dropped the ball on this one!!!! Bad POS customer service!!! So far recliner seems fine, but the experience was extremely lacking and could have gone badly with us doing the assembly. read more

06-Jul-2024 Today we stopped by Living Spaces to see mattresses and because of Yama's education and explanations about mattresses we felt empowered and educated to choose a mattress. We were open to learning about the benefits of the different mattresses and Yama was very helpful at explaining everything. We picked a great mattress and feel like Yama's customer service was superb and we certainly recommend Living Spaces for your furniture buying needs. Thanks, Ashley & Lindsey read more

Living Spaces - Us with Yama! - Furniture Stores Near Me - San Diego, California

This was my first furniture buying experience. 3 weeks ago I ordered a 3 pc sectional. I was told 1 item was in stock and 2 pcs were ordered and all 3 would be delivered by my move in date. Just found out that the 2 pcs on order, will be delivered but the "stock" item won't be here for another month. No explanation given. So frustrating they will take my money based on empty promises. Will not be making anymore purchases from this business. read more

We bought a mattress there for $800. The mattress delivered is not what was demonstrated in the store. When we tried to return it, we were told we could not return for buyer remorse! We asked to warranty it, nope buyers remorse...this is not buyers remorse, this was a bait and switch. Do not trust the product in store. We took this mattress to the Miramar matress recycling center after 2 months and bought and $250 matress on Amazon, which so far is 100% better. We will never shop here again. read more

I bought a recliner that had a chair lift. Purchased the warranty that I was told was all inclusive. I found out that was not correct. The lift mechanism failed right away so I got another chair as it was only about two weeks old. The second chair the mechanism started failing after about a year or so. Tried to use the warranty and was told it was wear and tear and not included in the warranty. Well a few months later the whole frame broke and my father fell to the ground. The warranty process is ridiculous. Can't call anyone. Must do everything online. It was so time-consuming I ended up throwing the recliner away and purchasing one from Jerome's. My dad loves it and I will stick with Jerome's moving forward read more

Lady J has the bestttt customer service! Her interior design skills are top notch and she really helps make the image come together with her customizing skills. Highly recommend asking for her! read more

It's a weird sales tactic to walk into a store, tell nobody what you're looking for, then have an employe approach you to look for your item cause the employees at the front were eavesdropping. No, we absolutely did not tell anyone we were looking for a couch; your employees listened to our conversation and radioed someone else. read more

We purchased a bed with delivery and set up. They did not install the slats to support the mattress and the box did not include any hardware for me to install that. The woman we talked to was rude and condescending. Her name is Sayra. Do not shop here. read more

The furniture at living Spaces is overpriced for what it is, but I had a situation where I needed a piece of furniture fast. I found something that was discounted because it was a floor model and the sales people were very helpful. Upon checking out, however, I was told that my item was being delivered by a third-party company and that they worked 24/7. I reminded them that the delivery date they were giving me was on Easter, but they assured me that my item would be delivered between 1 PM and 2 PM. This morning, Saturday - the day before Easter, I got a call in the morning from living space is saying that they don't deliver on holidays, but they would get back to me for a delivery time on Monday. It's now 2 PM and since I didn't hear from anyone, I called the customer service number. I was told that there was no way to determine when my item would be delivered. I was told that they are unable to give me the phone number to the actual store so that I could speak with the people that initially told me about the delivery. Basically, I just needed to "wait and see." So, after arranging my day for the delivery on Sunday, I now need to clear my schedule on Monday and "wait and see..." I don't think I'm an unreasonable person. I would've been fine with the change if they would have called me back with more information like they said they were going to. This is inconvenient and frustrating and, quite honestly, I will go with Jerome's next time. read more

My mom in her 80's suffered a stroke and needed a chair to help her stand up out of it. So we purchased the Harvest Steel Power Lift Recliner. After a couple of weeks, it became very uncomfortable for her because she drops into a hole. The cushion/support underneath where she sits has malfunctioned. Living Spaces says they can't fix it, and they can't replace it, and so they are only offering store credit to purchase something else. We don't want store credit, we want a full refund so that we can purchase a quality chair from a different company. They're product failed soon after delivery and yet they refuse to give us a refund?! It's no wonder that all of their Living Spaces stores combined, have an average Yelp rating of 2 stars. We certainly won't be doing business with them again. read more

Very unprofessional! Ordered dec 7 was told 2-3 weeks and waited almost 2 months I myself had to call for an update and was told i was not getting anything because everything was out of stock and not coming back. Called again and was told by someone else that I actually was but i had to wait unitl April. Spoke to a manager Jose who was actually helpful and offered a 10% discount. A week after that i surprisingly received an email saying i would be receiving my order feb. was set for the 9th with a full service which means they would asemble. Day came and evrything was just dropped off in boxes. I was already upset due to them not notifying me of the delayed delivery. I called to let them know and they scheduled a "rescue delivery" for them to come assemble for feb 14. In feb 13 i received an email with my time window.l 12:45-3:45 On the 14 at 7 am i received another email confirming. It was already 3:30 so i checked my email to see if anyone had reached out Found an email saying i had a scheduled delivery for april? I reached out and was told someone had called me an adviced me they would not be able to come assemble. Checked and i had a missed call but no voicemail no nothing. I dont know who they "adviced" since i did not even pick up and they did not leave a voicemail. Tried to speak to Jose again but seems he wasnt there. I spoke to an escalation manager who was no help and got defensive trying yo blame me? Saying I had changed the delivery. Which i had not. Tried asking again about someone lying saying they had spoken to me and went back to saying about me changing delivery. They wanted me to wait an extra 2 months with boxes in the middle of the house (4 months total wait) for me to get an assembled order. I was getting nowhere with this unprofessional manager and just told to cancel their "return order" that they placed on their own. Now im stuck with 4 big boxes and have to looks for someone to assemble. Great job living spaces. First and last time. read more