I had a great experience with Tamara at the Living Spaces Irvine, CA location today. I had my eye on a beautiful, deeply discounted dining set and she approached me and asked if I had any questions. This set was a "Sold As Is" table and 6 chairs for a very low discounted price. I asked Tamara if this was the only set at that price and she said "yes." I told her that my mom may be interested in it for her house, but my mom wasn't with me at the time. Tamara instantly explained that they can't place anything on hold for anyone, and that if I (or my mom) liked the dining set then we should buy it ASAP because, for example, people that saw it yesterday (or last weekend) could be coming back to the store again later today to purchase it, and then it would be gone. This was a $1,500 dining set with 6 beautiful upholstered chairs, and the entire set was marked down to only $586.00 plus free delivery. I appreciate how Tamara was instantly honest and straightforward with me and explained the situation. Not to evoke fear, but to waste no time explaining the situation to me, which I appreciated. This was a flawless showroom piece in great condition at an excellent price, so she wasn't kidding. The way Tamara was looking out for me kinda reminded me of my late grandmother, who always "told it like it is." I instantly called my mom and had her drive to Irvine to come look at the dining set. Again, I instantly felt like Tamara was on my side as a team player, not a sales person. In the 20 minutes I was waiting on my mom to get to Irvine, Tamara was by my side at the table, helping me to hold down the fort so that no other interested party could come and potentially buy this dining set out from under me. While we were waiting on my mom to arrive, Tamara even helped me to exam the table and six chairs to make sure there were no scratches or defects, since this floor sample would potentially be what my mom ended up with in her home. My mom arrived and loved the Zoey dining set! Tamara made us feel comfortable and she was knowledgeable and easy to work with. I highly recommend asking for her if you visit this showroom. read more

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Terrible Customer Service and a Complete Lack of Accountability We purchased a sofa from this company, along with a five-year warranty. Unfortunately, the sofa has had a mechanical issue since the day it was delivered. I have contacted the store multiple times, and every time they simply told me to go through the warranty website. We followed the warranty process, but they falsely claimed that they had called us and that we did not answer. We went through the same process again, yet the mechanical part of the sofa is still broken, and apparently nobody cares enough to actually resolve the problem. I am extremely disappointed in such a large company. The lack of customer service, accountability, and professionalism is unacceptable. It is truly unfortunate to see a company of this size being managed so poorly. Terrible Customer Service and a Complete Lack of Accountability We purchased a sofa from this company, along with a five-year warranty. Unfortunately, the sofa has had a mechanical issue since the day it was delivered. I have contacted the store multiple times, and every time they simply told me to go through the warranty website. We followed the warranty process, but they falsely claimed that they had called us and that we did not answer. We went through the same process again, yet the mechanical part of the sofa is still broken, and apparently nobody cares enough to actually resolve the problem. I am extremely disappointed in such a large company. The lack of customer service, accountability, and professionalism is unacceptable. It is truly unfortunate to see a company of this size being managed so poorly. read more

Living Spaces - Out of order - Furniture Stores Near Me - Irvine, California

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I am not usually a one star reviewer, but I feel Living Spaces needs to do better. I had a very disappointing experience with Living Spaces in Irvine. We chose will-call pickup because Living Spaces wanted to charge us $40 to deliver a twin mattress, even though they said it had to be carried into the house first just for us to move it back out to the garage ourselves. That seemed completely unnecessary, so we decided to pick it up instead. Unfortunately, that decision ended up costing us even more time and frustration. We had a scheduled pickup date, but when we arrived, we were told our items weren't ready and that we needed to come back the next day. What makes this even more frustrating is that Living Spaces doesn't send a courtesy email or text confirming your order is on schedule for the designated pickup time. Instead, customers are left guessing. Before making another trip, I called to confirm my order was actually ready, but no one could give me a straight answer. It's also impossible to reach anyone at the local store because all calls are routed through a call center. When we returned, the pickup process was just as bad. I stood in the pickup area for over 30 minutes waiting for assistance. I pressed the call button multiple times and scanned the QR code as instructed, but no one responded for half an hour. Between the multiple trips, the lack of communication, and the poor customer service, I honestly wish I had just paid the $40 delivery fee. It would have been cheaper than the time, gas, and frustration this pickup process caused. I expected a much smoother experience, especially with a scheduled pickup. Living Spaces needs to do a much better job communicating with customers and managing its pickup process. I won't be choosing will-call again, and based on this experience, I'll think twice before shopping here in the future. read more

The space was decent, furniture seemed limited in what i was looking for ( dining and modular sofas). They didn't have a ton of dining sets to look at. We were greeted upon entering but that was it. Looked around for 15 minutes and didn't see any available sales associate on a Sunday afternoon. The quality isn't what it used to be either. read more

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Awfull customer service , inventory management. They didn't even know what they have in store , we loved the rug which they had 2 in store but they had 3 associates help us and telling us ow no we don't have it available and even though in the website we were able to processed w transaction they were like ummmm ha no eeeee .....! They couldn't come up with a answer or a reason why they wont give it to us . So yea dont recommend this place at all . Customer service so rude . I cant even explain read more

David is awesome. Very helpful customer service experience. Gave us a tour and helped pick out a new living room layout. Great value for a decent product. read more

Living Spaces - Furniture Stores Near Me - Irvine, California

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This place is an absolute joke. Under no circumstance buy from Living Spaces. Thier product that was delivered is no where the same as what we saw when picking out our couch. It is absolute garbage and flat out didn't last. Yes We bought the warranty and when we tried use it for the damaged couch they didn't help at all. If you don't believe me. Try calling the store to speak to a manager. You can't get through. When you ask in person how to get service they can't help. They have no methods in getting thier products fixed. Absolutely terrible experience. 8772667300 Or try spamming their office at 9499868175. Ask for manager Sheridan zero help. read more

Living Spaces - Broken arm on our new couch. - Furniture Stores Near Me - Irvine, California

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Service was awful and non existent. As soon as we walked in the door at 1130, store not busy at all. No one said hi, goodbye,can I help you. Nothing! We won't be back. read more

We were on the hunt for a new couch so we came to Living Spaces. We love how big the space was and the selection was huge. The sales reps were friendly but not overly pushy as we weren't ready to buy. They gave us our space to browse. In the end we did buy one of the couch sets from then and delivery was excellent and punctual. The price is reasonable for the couch combo. read more

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This is supposed to be a base compatible mattress but as you can see it's like being on a ski slope. I realized this 5 mins after the delivery man left but just got the run around from Living Spaces. Corporate first said they would exchange but the store said the person didn't have the authority to authorize an exchange. I was willing to pay a lot more for a true base compatible mattress but they decided that since the manufacturer said it was compatible they couldn't do anything more. I have purchased several items without a problem so this is disappointing and frustrating. They would rather lose a good customer If you weigh 125lbs this mattress won't contour to the base. read more

Living Spaces - This is supposed to be an adjustable base compatible mattress. - Furniture Stores Near Me - Irvine, California

My husband and I went to Living spaces in Irvine to purchase a new couch. Jennifer created us warmly and asked if we would like help. We had a pretty laundry list of things we wanted and also very specific dimensions we could have as our living room is not very big. She spent so much time with us helping us pick out the perfect couch! It is so cozy and comfortable!! My only issue (as many others) were the delivery guys. We had a text the night before saying we would receive the delivery between 3-6 pm. We received a text 5 minutes before arrival saying they were on their way. The guys came in and were very unfriendly. Barely said anything to us at all. We have an area run where the couch sits and my husband explained exactly how we wanted the couch set up. Well as soon as the guy put the couch down the carpet moved askew. He fixed it once and continued in a hurry with the other guy to get everything set up. The "lead" took a few pictures and then had my husband sign off and they were out the door like a tornado. After they left we noticed the carpet was completely moved forward and bunched up against our end table. We had to completely disassemble the entire couch, move the rug back into place, and reassemble everything. We paid for "white glove" delivery service which is a total joke. I called and spoke with a manager at the store who ended up giving us 5% off our purchase since he couldn't refund the delivery fee. He also said that the delivery people are allocated 10 minutes per delivery !!! That is just insane. Overall we really love our couches so far and they seem really comfortable. Our sales associate Jennifer was excellent and so was DJ who helped her with the check out process. I just wish the delivery experience lived up to our initial experience. read more

Deceptive sales practices! They're the deceptive IKEA The items on display arrive in a package in a box that have to be assembled by you, but they don't tell you that. They charge a delivery fee for a box when I could buy it on Amazon and get it delivered for free on prime Price gouging. Incompetent supervisors If you're not satisfied, they charge you a $60 pick up fee after deceiving you about your purchase in addition to the $60 pick up fee they charge you a 10% restocking fee for a box unopened. I see a class action suit coming ASAP. read more

Living Spaces - I thought I bought a dining table - Furniture Stores Near Me - Irvine, California

To anyone reading this..do yourself a favor and shop at Jeromes or Ashley instead. Living spaces quality has significantly declined in recent years. Their customer service team is also not very helpful. read more

I want to start by acknowledging the one bright spot in our entire Living Spaces experience: the salesperson who helped us in-store at the Irvine location. He was outstanding--knowledgeable, friendly, patient, and genuinely invested in helping us choose the right mattress. He was so exceptional that we made a special trip back to the store specifically to ensure he received credit for the sale. We could have easily purchased online, but his professionalism deserved recognition. Unfortunately, that is where the positive portion of this review ends. Everything that followed--delivery, communication, and post‑purchase support--was shockingly poor. We were initially given an all‑day delivery window of 8am-5pm, which essentially trapped us at home for the entire day. Considering our delivery was scheduled only a few days after purchase, it seems reasonable that Living Spaces could narrow the window to something more respectful of customers' time. Instead, the communication became a frustrating cascade of shifting promises. We received a text stating our delivery would be between 2-5pm. Then another text adjusting it to 2:30pm. Then several more texts, each pushing the time later and later. To make matters worse, we received a stern warning that we would be charged a fee if we were not home--despite the delays being entirely on Living Spaces' end. The truck finally arrived at 4:57pm, three minutes before the end of the full-day window. When the delivery team arrived, things went downhill even further. It had been raining, and the walkway was wet. Neither delivery person wore protective shoe covers, nor did they bring any. Had we not anticipated this and purchased shoe covers ourselves, they would have tracked wet, dirty footprints across our carpet. This is basic professionalism and should not fall on the customer. The lead delivery person, approached without so much as a greeting. His demeanor was curt and dismissive from the start. Upon seeing our old mattress and box spring unbagged, he immediately questioned us in a tone that felt more like scolding than informing. We explained that we were given a bag but were never told it was our responsibility to bag the items ourselves. His annoyance was obvious. Then came the most absurd moment of the entire experience: he pointed to a tiny piece of lint on the box spring and insisted it was a "bed bug." This was not only incorrect--it was irresponsible. We inspected it with a magnifying glass and confirmed it was simply lint. Our old mattress showed zero signs of bed bugs. The accusation felt retaliatory, as though he was irritated about having to do additional work and wanted to guilt us for not bagging the items. This kind of behavior is completely unacceptable. Both delivery workers appeared exhausted and disengaged, mentioning they had already delivered 14 mattresses that day. They rushed through the setup, briefly tested the motorized base, and declared they were done. No explanation, no demonstration, no basic guidance on how to use the product we just purchased. While we don't expect a full tutorial, a minimal level of courtesy and customer service should not be too much to ask. We were relieved when they finally left. Unfortunately, the problems didn't end there. I purchased a 10‑year extended warranty for the adjustable base. However, when I received my receipt, it incorrectly listed the warranty as 5 years. When I contacted Living Spaces to correct this, they refused to provide an updated receipt reflecting what I actually paid for. Instead, I was told I would receive a generic pamphlet from the warranty company and that I should go online, print out various pieces of information, and essentially "Frankenstein" together my own proof of purchase. This is absolutely unacceptable. A major retailer should be able to provide a simple, accurate receipt--especially when it involves a paid warranty. The management representative flat-out refused to issue a corrected document. There are NUMEROUS other complaints on Yelp regarding this store and their dishonorable practices when it comes to warranties. The contrast between the excellent in‑store service and the disastrous delivery and post‑purchase support is staggering. Living Spaces needs to understand that the customer experience does not end at the sales floor. Delivery teams represent your brand just as much as your salespeople do, and inaccurate documentation is not a minor issue--it's a breach of trust. Until Living Spaces invests in better training, clearer communication, and basic accountability, I cannot recommend this company. The salesperson set a high bar, but everything that followed fell far below even the most modest expectations. read more

Living Spaces - I purchased a 10-year warranty. My receipt shows a 5-year warranty. - Furniture Stores Near Me - Irvine, California

As if my original experience with this place wasn't a clown show...it's been 7 months and the balsa wood it's made of is not only creaking, but feels flimsy and ready to snap. Do not buy furniture here. read more

We were approached by Gerry. He was so informative and kind. Didn't hover. We have decided to buy our couch from L.S. in Irvine. Thank you Gerry for all your info read more

I was told in store by my sales rep that I would receive clips or brackets for my outdoor furniture. He stated they come with them and over the years the showroom products were lost. Upon delivery no clips or brackets, I called customer service and basically was told to pound sand and return the item with restocked fee if not satisfied. I received a call from the branch store stating the same. Poor sales information with poor follow up customer service. Why inform me on a product for a sales pitch the was miss information for a product I was expecting. read more

I was in dire need of a kitchen table for 6 very tall people. The last table I purchased was ideal so back to Living Spaces I went. They didn't have what I was looking for... They had something way better. The Aysha Natural Grey Wood 36-54" Extendable Square Counter Height With Bench Set For 6 caught my eye. So did Amanda the sales associate. She was UNBELIEVABLY AMAZINGLY AWESOME. Just like Julie in the bedroom furniture department. I knew what I wanted, Amanda confirmed next day delivery and with the snap of the finger a kitchen table was purchased. Luis and his crew not only delivered the table they assembled to assembled it for me. read more

Living Spaces - My new kitchen table. Aysha Natural Grey Wood 36-54" Extendable Square Counter Height With Bench Set For 6 - Furniture Stores Near Me - Irvine, California

Update: After nearly three years of not being able to sit on the sofa I bought here due to the poor quality I finally got it removed and bought a great sofa from a small mom and pop shop called comfort living! Has lifetime warranty and they seem to really care about their customers. What a company like Living Spaces, who does not care about their customers, doesn't realize is that even though they ripped me off 3k for a terrible sofa that caused me back pain and provided a rug that whose fibers broke apart daily is that they lost any future potential sales from me and everyone else they screw over. Moreover I warn my friends and family to avoid. I have never done that and only Living Spaces earned that. Comfort living will be getting my money from here on out. Avoid this place as they sell garbage and once you give them your money youre stuck, whether it's hurting your body or not. So, I bought two things from them; the blue couch in the photos and the rug in the photos. Despite looking very nice I had the following problems. 1. Rug: Every time I step on it the fibers stick to my feet. They get all over the house. I found them in the kitchen, my bathroom, my backyard, my car, even at work. I spent 4 months continually picking them up. I finally gave up and the rug is in storage not being used. Complete loss on investment. 2. Sofa: The sofa is so poorly made that when I sit in the love seat it pulls my lower back into the cushions, which over time has caused terrible lower back pain. I tried using the other two seats but experienced the same problem. The cushions are so flimsy it provides 0 back support. I tried laying on it and was actually slipping in between the seats. Not only am I out of money, but I have one piece of furniture that causes a mess, and another which causes physical pain. I don't have the funds to buy new furniture and therefore am stuck with these huge unused things in my place. Could not be more disappointed. Update: I followed up as the moderator advised. The store can do nothing and makes you contact corporate. I did. They took no action to rectify the matter in any way, as seen by the newly added photo of their final reply. Also added a photo of the loose threads from the carpet. I advise you to avoid this place as the quality of their products is low, and the quality of their customer service is indicative of how much they truly care for their customers. Go to Wayfair or even Amazon, or suffer buyers remorse as I did. read more

Really rough experience with this Living Spaces location and honestly, if it weren't for the incredible staff, this would've been a one-star review. Everyone I interacted with ( except for one guy) was kind, helpful, and truly doing their best. So two stars, and only because of them. Now, let's get into why I would absolutely not recommend shopping here. First: the product quality is shockingly low. I've bought couches, rugs, mattresses, and a bunch of accessories, and every single item was disappointing, Look at some pictures that other reviewers posted. Couches build quality is terrible. I ended up returning everything except the couches, only because returning them wasn't an option. Their own brand Revive mattresses are just the worst. I had a warranty claim on one within a week. The rugs, as another example, were $200-$500 a pop... and then I saw the exact same ones at Ross Dress for Less for $60. I wish I were joking. Second: their internal system is a complete disaster.Even the employees hate it and they openly talk about how frustrating it is. Everything takes way too long. The software is so clunky that just finding a saved cart or processing an order turns into a nightmare. I've had to wait around while they submitted escalation tickets, sent chats, waited on manager approvals... You name it. I spent hours in-store simply because the system was broken or restricted in some way. I shouldn't know this much about their internal tech problems as a customer, but it's that bad and the stress trickles down into the customer experience. So, while I'm thankful for the staff who did everything they could, I'm glad this shopping experience is over. I'm stuck with couches I don't love, a few hundred dollars credit on my account with them that I don't know what to spend on and a mental note to never step foot in Living Spaces again. If you're thinking about buying furniture, do yourself a favor and go anywhere else. read more

Amazing experience here at Living Spaces in Irvine. Ramon yesterday and Amanda today. We finally found our sectional sofa. It took a while because we have a very tight space. The store is big, with lots of options, sectional sofas, recliner chairs, sleepers, dining tables, night tables, sleeping mattresses, etc. Also, you can customize your sofa, the fabrics, the cushion insides, the pillows, its colors. Amanda was our helper today, no pressure on buying, we asked tons of questions, she was very kind and helpful and very knowledgeable with her products and the financial side of things. We are very happy with their customer service, the value of their products, and the tons of choices for us. Great value overall. Amazing experience! read more

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This location has no idea what good customer service looks like. We went into this location to purchase a pillow. The pillow was $99. We had a $25 coupon that we wanted to use. We were told that we could not use the coupon because, the coupon indicated that the purchase had to be $100 or more. We asked to speak with a manager. The manager also refused to honor the coupon. Four weeks prior to this, we spent $5000 on a purchase in another Living Spaces store. Now we are being told, NO, because our purchase is $1 short. In the last 5 years we have spent approximately $10,000 in Living Spaces. Sadly, this $99 pillow will be our last purchase with this company. All because of $1. read more

I wish I had the power to shut down this company...they are frauds with no sense of customer service or empathy. We bought an adaptive mattress worth $5195 which went bad in 1 year, they did an exchange and in 5 months the exchanged mattress went bad as well. When we called customer service and escalated it to the manager Melissa ( read witch) she said you got a brand new mattress what more would you want, I told her I would like compensation for what you have put us through and we have back pain given the air pockets in the mattress had collapsed so the mattress literally had huge dents she said you go should go see a doctor and there is nothing we will do for you...no shit I know what I need to do...she continuously kept dismissing us and even said just because you aren't getting your way you are frustrated like seriously who in customer service speaks with people like that. I was forced to do another exchange and I am hoping I never have to deal with these people ever again. Btw the lady who keeps commenting on all bad reviews that they will look into the complaints clearly you aren't doing your job either coz if you were there would be some improvement. Melissa definitely needs to be moved to another department where she isn't dealing with humans... read more

Stopped by Living Spaces yesterday for a dining room set. Miriam was so pleasant to work with and what a genuinely nice individual. We also spoke with Iaian who helped us with a previous order. Excellent people who work at Living Spaces. Matt checked us out and he was amazing as well. Great prices and inventory. Highly recommended. read more

We went to Living Spaces to buy a mattress because our current one was too hard. We went straight to the soft mattresses, told the saleswoman we wanted the softest mattress possible, and spent time laying on the mattress and discussing it with her. We ended up purchasing a soft Purple mattress for roughly $3,500. However, the saleswoman entered the order incorrectly into her computer and ordered a firm mattress instead. My wife signed the tablet presented to her, which had a large signing screen, but there was nothing obvious indicating it was a firm mattress (the receipt lists it in fine print only). When the mattress was delivered, the old one was taken away and the new one was dropped off. The mattress did not say "firm" anywhere, and we were told not to lie on it for 24 hours. As soon as we lay on it, it was immediately clear that it was far too hard. We returned to the store, and the saleswoman admitted it was her mistake. Still, Living Spaces refused to refund or exchange the mattress. Their 30-day trial allows exchanges after 30 days for $200, but they refused to waive the waiting period or fee for their own admitted error. Essentially, they blamed us because we "signed off" on it. We asked for one product and they delivered another. Despite admitting their mistake, they refuse to make it right. Don't give these people your money. read more

The last time I visited a Living Spaces store, Obama was president. I was not impressed at that time with the store or the furniture it sold. Things have changed since that time. This store in Irvine is immense. It is well stocked but did not have a crammed feeling. In fact the store itself seemed to go on forever. Large selection, without a feeling of being overwhelmed was the virtue of this store. Overall quality of the furniture itself seems to have improved as well, with many pieces with shelves and doors featuring soft closure. Bed selections were also numerous. I was at the store to assist a friend, but I'd not hesitate to seek furniture items for myself now, something I'd not considered previously. I was present when the furniture was delivered and found the delivery and setup first rate. read more

Bought a dining room table and within 2 months it warped. Sent us a new one and with 3 months it warped and spoke to customer service in central america and denied claim saying it's because of the sun and humidity even though I live in Southern California. So they sell a product the don't back. Completely disappointed.Cant even speak to anyone in store in Irvine bc it goes to Central America. So now i'm out $2000.00 read more

Service was horrible. First they knew we were replacing a box spring bed setup with one that didn't require a box spring. When they delivered the bed they would only take away the old mattress leaving me to haul box spring to the dump. Then the bed they sold us was supposed to be a Cal King. They sold us a bed that is meant for an Eastern King width and Cal King length. The bed was way too wide leaving us to bang our shins in the middle of the night and it doesn't look good. They wouldn't do anything for us except charge a restocking and pickup fee to return the bed. Never going here again. You should make zero stars an option here. Go to Ashley Furniture. read more

Living Spaces - Sold us a bed too wide for the mattress we bought from them! - Furniture Stores Near Me - Irvine, California

Terrible quality and customer service that defends it. My husband and I purchased a $2500 bedroom set and had it delivered. Afterward I noticed 2 of the 13 drawers (dresser and 2 nightstands) have noticeable dark imperfections under the varnish. Additionally two of the drawers stick and one comes out crooked. My warranty claim was refused by Tiffany as "hand finished" "variations in the wood" and "the lighting in my home". This is NOT a distressed bedroom set, and the lack of accountability is shocking. Every time I look at my $850 junk dresser I will remember NEVER to shop at LS again. And I will tell everyone in my network too! read more

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I gave 1 star since NO stars was not an option! Went into Living Spaces in Irvine on 7/29/25 to look at mattresses. Dealt with a saleman named Andrew. Looked around at the various mattresses. Found one we liked but wanted to shop around. Andrew said that the sales price was only good for another 2 days. So, with that expiring sales price we purchased a mattress and box springs that day. Asked the salesmen (Andrew and Noberto) for a copy of the 10-year warranty. They said they did not have one but one would come with the mattress when it was delivered. When the mattress was delivered NO WARRANTY! Called Customer Service who told me they do not have a copy of the warranty either. I said a 10-year warranty is good except I have no idea what is covered and not covered under the warranty. They provided a few 'situations' that would be covered, and mentioned that if the mattress is 'stained', the warranty is null and void. They were obviously reading off something that provided warranty details. I asked if they could send me a copy of whatever document they were looking at. They said "NO," that was for internal use only. They referred me their website for warranty information. Well, under the 'warranty' link on their website, it says that for any mattress warranty question call Customer Service, and that is who just told me they can't provide any details and referred me to the website. Since Living Spaces charges $99 for a tech to come out and assess any claim related issue to determine if it is covered and not covered, it would be advantageous to have a copy of the warranty to review before filing a claim if the 'damage' is obviously not covered under the warranty. I went back to the store and spoke with Ajee, who I think was the Business Ops Manager, about getting a copy of the warranty. I reiterated what was told to me by the salesmen and Customer Service. She went on the website thinking she could find a copy the warranty with no success. She did see that 'Warranty' link on the website just referred the customer back to Customer Service. Ajee told me that the Revive mattress I purchased is manufactured by Diamond Mattress and they might have a copy of the warranty. She went to their website with no success. You CANNOT contact any store directly. The number listed connects you will Customer Services who then has to relay any message, request or question, to the particular store or person. I left several messages for the salesman and store manager, and NEVER got a return phone call. I later contacted Diamond Mattress and spoke with a very nice lady. She confirmed they do manufacturer Living Spaces Revie mattresses. Asked her about a written warranty and she simply referred me back to Living Spaces. After telling her Living Spaces will not provide a copy of the warranty, she directed to the Diamond Mattress website for 'their' warranty. I was told she is not sure if this warranty actually applies to mattresses made for Living Spaces. So, 3 weeks later, I have my mattress and box springs and still no written warranty. I would avoid Livings Spaces in Irvine. The staff does not communicate well. We were coerced into purchase the mattress that day by telling us the mattress we would only be on sale for another 2 days. Well, as of today 8/17/25, almost 3 weeks later, the mattress is still on sale. They told me I would get a written warranty when the mattress was delivered, NO WARRANTY. And, I have been trying to get a copy of the warranty ever since. You can't rely on the information provided by the salespeople and although they sell some mattresses with a 10-year warranty, they will not provide a copy of that warranty. There are many mattress stores around and I would avoid Living Spaces in Irvine. read more

I bought two reliners and one was broken. I contacted customer service. All I wanted was another recliner. They didn't have a date when the new recliner could be delivered. I was told that if it went past the seven days, they wouldn't honor the return of the other chair if the model was discountinued. Long story, I tried to reason with them, give them a few solutions, and even plead with them. We liked the chairs and we want to see if we could wait for another one. lt was a nightmare dealing with customer service. Bottom line, to me...they did not care at all. The worst was a "supervisor" by the name of Yesiree. She provided terrible customer service. read more

Very good and excellent even service, nice and welcoming staff. Very knowledgeable staff Wide selection but unfortunately didn't fit what we were looking for and it covers everyone They just need to set a bit vibe inside and doesn't have a typical corporate look read more

Absolute crooks. I was not happy with my couch and went to return it. Before buying I asked the associate (Edith) about the return policy and was told it was returnable within 7 days with a 10% restocking fee. When I went to return it, the manager (Phil) told me that the sale was final because I chose the color, which makes it a "specialized order" which is un-returnable. When I told them they should honor what they told me and that I wouldn't have bought the couch that same day if I knew there were no returns, I was told very rudely over and over "well you signed it. You shouldn't have signed it then. Read the terms and conditions." Never supporting this dishonest business again, outright lying to make a sale should be criminal. read more

The greeter was very welcoming as soon as we entered! Ian was awesome! Extremely knowledgeable about the items we were looking at and helped us finalize our decision. If you're ever here, look for him for help! read more

What an experience! My daughter and I came for a loveseat and chaise sectional. We looked at multiple ones and were helped by Mariah. She asked us several questions (personal ones, not about what we were looking for), and didn't necessarily seem to listen to us. We came back the next day as we were contemplating between 2 we had seen the previous day. Mariah came up to us again (with a new trainee) and acted like she was seeing us for the first time. She was scattered and acting strange. The trainee kept looking at us, nervous at the interaction and comments that Mariah was stating. When we decided on a 2 piece sectional, Mariah said it wasn't available and that we had to look at something else. Then she said she was leaving on a break, yet walked over to another customer. We asked another associate for assistance who brushed us off but gave us to Amanda (who now had the same trainee with her). Amanda was outstanding! She was friendly, upbeat, professional and said that the sectional we wanted was actually just on back order. She asked for a moment to go check on a few things, came back timely, and stated that she could order it with a delivery window of 2 weeks to a month. That was great news as we were not in a rush. The sectional was delivered 2 weeks later and the team was great. If it wasn't for Amanda, Living Spaces would not have had the sale. All associates should be as helpful as she was. I recall stating to the trainee as we left the store, to be sure to learn from Amanda and not Mariah as to what true customer service looks like. She smiled and nodded - she knew. Thank you Amanda!! read more

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Terrible service, the delivery never gets on time or probably never arrives. It's basically a store who don't have control of their own inventory. Last year I had a completely different item and very late, this year gave them the benefit of the doubt and they told me they completely are out of inventory a month after I bought the bedroom and different items. Don't trust them read more

In April 2023, I opened a promotional financing plan through Synchrony Bank when purchasing from Living Spaces (the "18-month deferred interest" sofa offer). At the time of purchase, the Living Spaces representative clearly told me that my monthly payments would be structured to pay off the balance in full before the promotion expired, so I would avoid interest. Relying on that explanation, I set up automatic payments and consistently paid on time -- totaling more than $2,600 by mid-2024. Unfortunately, the information I was given at the store was not accurate. The automatic payments were set too low to pay off the balance by the deadline. I received no clear warnings from Living Spaces or Synchrony as the promotional period was ending. Then, in November 2024, I was hit with over $1,600 in deferred interest charges -- despite always paying as instructed. I tried to resolve this in good faith, even offering to pay off the remaining balance immediately if the interest was removed. Synchrony refused, saying "nothing could be done." This entire situation stems from misleading guidance at the point of sale in the Living Spaces store. Living Spaces should not assure customers that their payments will cover the promotion when in reality, they do not. Customers deserve clear, accurate disclosures up front -- not vague promises and hidden "gotchas" that create huge surprise charges. If you are considering a purchase here with promotional financing, be extremely careful. Do not trust verbal assurances. Double-check every detail in writing, or you may end up in the same position I did -- facing thousands of dollars in unexpected interest. read more

Cheap quality furnishings Bought a recliner sectional from them about 15 months ago one of the recliners is totally broken. They don't cover it anymore. Called the store multiple times to figure out who is the manufacturer they don't even know the name or the number of the manufacturer who makes the furniture. So I. Stuck with a broken piece o furniture read more

SHAME ON @LIVINGSPACES! Ordered a dresser, paid everything up front. Forced to wait THREE WEEKS for the product to arrive, it is dropped off in the box, delivery guys leave and the dresser is DAMAGED! Spend countless hours on the phone with their "customer service department " with zero remorse, no apology, no offer to discount the dresser and they even refused to waive the white glove delivery. Truly despicable customer support policy and a disgusting business model. I truly regret buying furniture from @livingspaces and I will never buy another product from @Livingspaces ever again read more

I live in Los Angeles and several stores and they do not have a phone number . Here I was going to order something and I'm pissed . The toll free number is the same number for all stores but they said they cannot me . No wonder a 1 or 2 star reviews with this place . Living spaces is corrupt . They post they give military discounts but they do not according to the kid with a dog in the back ground answering there call center . read more