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    Living Spaces

    2.3 (1.6k reviews)
    Closed • 10:00 am - 9:00 pm
    Updated 1 month ago

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    Recliners
    Chantha E.

    The space was decent, furniture seemed limited in what i was looking for ( dining and modular sofas). They didn't have a ton of dining sets to look at. We were greeted upon entering but that was it. Looked around for 15 minutes and didn't see any available sales associate on a Sunday afternoon. The quality isn't what it used to be either.

    Bianca S.

    David is awesome. Very helpful customer service experience. Gave us a tour and helped pick out a new living room layout. Great value for a decent product.

    Broken arm on our new couch.

    This place is an absolute joke. Under no circumstance buy from Living Spaces. Thier product that was delivered is no where the same as what we saw when picking out our couch. It is absolute garbage and flat out didn't last. Yes We bought the warranty and when we tried use it for the damaged couch they didn't help at all. If you don't believe me. Try calling the store to speak to a manager. You can't get through. When you ask in person how to get service they can't help. They have no methods in getting thier products fixed. Absolutely terrible experience. 8772667300 Or try spamming their office at 9499868175. Ask for manager Sheridan zero help.

    Nancy L.

    We were on the hunt for a new couch so we came to Living Spaces. We love how big the space was and the selection was huge. The sales reps were friendly but not overly pushy as we weren't ready to buy. They gave us our space to browse. In the end we did buy one of the couch sets from then and delivery was excellent and punctual. The price is reasonable for the couch combo.

    This is supposed to be an adjustable base compatible mattress.

    This is supposed to be a base compatible mattress but as you can see it's like being on a ski slope. I realized this 5 mins after the delivery man left but just got the run around from Living Spaces. Corporate first said they would exchange but the store said the person didn't have the authority to authorize an exchange. I was willing to pay a lot more for a true base compatible mattress but they decided that since the manufacturer said it was compatible they couldn't do anything more. I have purchased several items without a problem so this is disappointing and frustrating. They would rather lose a good customer If you weigh 125lbs this mattress won't contour to the base.

    I thought I bought a dining table

    Deceptive sales practices! They're the deceptive IKEA The items on display arrive in a package in a box that have to be assembled by you, but they don't tell you that. They charge a delivery fee for a box when I could buy it on Amazon and get it delivered for free on prime Price gouging. Incompetent supervisors If you're not satisfied, they charge you a $60 pick up fee after deceiving you about your purchase in addition to the $60 pick up fee they charge you a 10% restocking fee for a box unopened. I see a class action suit coming ASAP.

    I purchased a 10-year warranty. My receipt shows a 5-year warranty.
    Patrick ..

    I want to start by acknowledging the one bright spot in our entire Living Spaces experience: the salesperson who helped us in-store at the Irvine location. He was outstanding--knowledgeable, friendly, patient, and genuinely invested in helping us choose the right mattress. He was so exceptional that we made a special trip back to the store specifically to ensure he received credit for the sale. We could have easily purchased online, but his professionalism deserved recognition. Unfortunately, that is where the positive portion of this review ends. Everything that followed--delivery, communication, and post‑purchase support--was shockingly poor. We were initially given an all‑day delivery window of 8am-5pm, which essentially trapped us at home for the entire day. Considering our delivery was scheduled only a few days after purchase, it seems reasonable that Living Spaces could narrow the window to something more respectful of customers' time. Instead, the communication became a frustrating cascade of shifting promises. We received a text stating our delivery would be between 2-5pm. Then another text adjusting it to 2:30pm. Then several more texts, each pushing the time later and later. To make matters worse, we received a stern warning that we would be charged a fee if we were not home--despite the delays being entirely on Living Spaces' end. The truck finally arrived at 4:57pm, three minutes before the end of the full-day window. When the delivery team arrived, things went downhill even further. It had been raining, and the walkway was wet. Neither delivery person wore protective shoe covers, nor did they bring any. Had we not anticipated this and purchased shoe covers ourselves, they would have tracked wet, dirty footprints across our carpet. This is basic professionalism and should not fall on the customer. The lead delivery person, approached without so much as a greeting. His demeanor was curt and dismissive from the start. Upon seeing our old mattress and box spring unbagged, he immediately questioned us in a tone that felt more like scolding than informing. We explained that we were given a bag but were never told it was our responsibility to bag the items ourselves. His annoyance was obvious. Then came the most absurd moment of the entire experience: he pointed to a tiny piece of lint on the box spring and insisted it was a "bed bug." This was not only incorrect--it was irresponsible. We inspected it with a magnifying glass and confirmed it was simply lint. Our old mattress showed zero signs of bed bugs. The accusation felt retaliatory, as though he was irritated about having to do additional work and wanted to guilt us for not bagging the items. This kind of behavior is completely unacceptable. Both delivery workers appeared exhausted and disengaged, mentioning they had already delivered 14 mattresses that day. They rushed through the setup, briefly tested the motorized base, and declared they were done. No explanation, no demonstration, no basic guidance on how to use the product we just purchased. While we don't expect a full tutorial, a minimal level of courtesy and customer service should not be too much to ask. We were relieved when they finally left. Unfortunately, the problems didn't end there. I purchased a 10‑year extended warranty for the adjustable base. However, when I received my receipt, it incorrectly listed the warranty as 5 years. When I contacted Living Spaces to correct this, they refused to provide an updated receipt reflecting what I actually paid for. Instead, I was told I would receive a generic pamphlet from the warranty company and that I should go online, print out various pieces of information, and essentially "Frankenstein" together my own proof of purchase. This is absolutely unacceptable. A major retailer should be able to provide a simple, accurate receipt--especially when it involves a paid warranty. The management representative flat-out refused to issue a corrected document. There are NUMEROUS other complaints on Yelp regarding this store and their dishonorable practices when it comes to warranties. The contrast between the excellent in‑store service and the disastrous delivery and post‑purchase support is staggering. Living Spaces needs to understand that the customer experience does not end at the sales floor. Delivery teams represent your brand just as much as your salespeople do, and inaccurate documentation is not a minor issue--it's a breach of trust. Until Living Spaces invests in better training, clearer communication, and basic accountability, I cannot recommend this company. The salesperson set a high bar, but everything that followed fell far below even the most modest expectations.

    My new kitchen table.  Aysha Natural Grey Wood 36-54" Extendable Square Counter Height With Bench Set For 6
    Captain Save- A.

    I was in dire need of a kitchen table for 6 very tall people. The last table I purchased was ideal so back to Living Spaces I went. They didn't have what I was looking for... They had something way better. The Aysha Natural Grey Wood 36-54" Extendable Square Counter Height With Bench Set For 6 caught my eye. So did Amanda the sales associate. She was UNBELIEVABLY AMAZINGLY AWESOME. Just like Julie in the bedroom furniture department. I knew what I wanted, Amanda confirmed next day delivery and with the snap of the finger a kitchen table was purchased. Luis and his crew not only delivered the table they assembled to assembled it for me.

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    Page 1 of 40

    Ask the Community - Living Spaces

    Do you not have a store phone number? Call times are extended- 30 minutes to over an hour in your main line and I returned an item here three hours ago and I was expecting a receipt and it hasn't come. So how do I get in touch with the person?

    Yes they DO have individual store numbers, they just won’t give them out. The automated message is continuous...whether the store is open or closed. Always 30, 32 or 35 minutes then MAGICALLY after that time the call hangs up.… 

    Are u guys open?

    Hello, all of our locations are open at this time.

    Is the store open now?

    Hello, our stores are open. Mask and a temperature check are required before entry is granted.

    Do you offer free shipping?

    Yes, we now offer Free 2-Day Shipping on orders over $500. For more details, please visit our Free Shipping page: https://www.livingspaces.com/delivery/free-shipping

    Don’t See Your Question? Ask Away!

    Review Highlights - Living Spaces

    “Matthew Campbell and Priscilla Ceballos were super helpful in the processing of buying a couch and paying.”

    Mentioned in 24 reviews

    Read more highlights

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    Sit 'n Sleep - Interior

    Sit 'n Sleep

    4.5(284 reviews)
    7.1 mi
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    I had a great experience working with Mike. I came in twice and also spoke with him multiple times…read moreover the phone while trying to figure out the right mattress for us. He was incredibly thorough, knowledgeable, and patient throughout the entire process. What really stood out was that there was absolutely no pressure. He took the time to answer every question and genuinely wanted to help us make the right decision--it honestly felt like talking to a friend. If you're looking for a specific bed and not quite sure what to get, I highly recommend asking for Mike. He'll guide you in the right direction and make the whole experience easy and comfortable. We are getting the Helix Midnight Elite!!

    We had such a great experience with Michael at Sit n Sleep. This was our first stop mattress…read moreshopping and we came in not really knowing what we wanted. Michael made the whole process feel easy, informative, and honestly fun. He had us try their bed machine to match our alignment, walked us through different options and asked all the right questions to help narrow things down. His recommendation on the Casper Snow really stood out. What impressed us most was his level of care. We came in close to closing, and he still stayed about 1.5 hours late to help us without ever making us feel rushed. That kind of service is rare. Huge selection, reasonable prices and they'll match online deals. If you're mattress shopping, ask for Michael.

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    Sit 'n Sleep - Excellent selection if furniture too!

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    Sit 'n Sleep - Largest selection of Memory Foam beds! Dozens to choose from

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    Mattress Firm Irvine Crossroads

    Mattress Firm Irvine Crossroads

    4.5(32 reviews)
    4.3 mi

    Not a good feeling for Mattress Firm as a whole - not this location specifically. However I'm…read morehoping an area manager sees this and reaches out to make things right. After spending quite awhile discussing our uniquely special needs (quadriplegic who needs a high/low bed) physically showing what that is, and having the salesperson confirm via telephone with their manager, that the frame was a high/low, we purchased $7,000 worth of mattresses and frames at the OC Fair - Upon delivery the first thing we noticed was the bed was not a high/low frame, however, 2 things kept us from refusing delivery on the spot. The first, the 2 guys that delivered literally spoke no English so my broken high school Spanish and a game of charades was the best I could do, and they couldn't help, they were simply there to deliver, but more importantly, we had already gotten rid of the frame we had, and a quadriplegic cannot sleep on the floor, or even a couch, until things got squared away. Got on the phone with our salesperson and we agreed to accept the delivery, and Mattress Firm agreed to pick up the useless (to us) frames once we could secure one that was a high/low. It was then we learned they don't even sell a high/low frame! Salesperson and their manager blatantly lied to make a sale. Immediately we went to buy a high/low frame, have it shipped from Atlanta, and delivered to our home. That frame alone cost almost $7,000! That took one week. We arranged for Mattress Firm and the other vendor to arrive within an hour from one another. Now, we had the issue of getting a credit for the frames they sold us. They fought tooth and nail and insisted on a $750(!) "restocking" fee! Wait, what? You sold us something that wasn't what we ordered, and you fibbed to make the sale! Eventually I agreed to $500 "delivery" fee, but in the end they credited back the price of the frames charging us the $750(!) "restocking" fee! Now I cannot get anyone to help me because there wasn't a brick and mortar store to go back to. Pretty shady business practice.

    Great experience with James. He was extremely professional extremely detailed was able to…read morearticulate the differences between the mattresses, the pros and the cons. I wasn't sure if I was buying the mattress or his customer service because he made me feel extremely important and was determined to get me exactly what I wanted based off of my needs. I highly recommend this location and ask for James!!!

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    Custom Comfort Mattress - Irvine - The Irvine Showroom. Receive $100 OFF your next mattress purchase when you complete a complimentary fitting.

    Custom Comfort Mattress - Irvine

    4.6(18 reviews)
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    Had a great experience at Custom Comfort Mattress. Roland, the owner, was super kind and we really…read moreenjoyed chatting with him--he made us feel welcome right away. Marcy helped us pick out a pillow and she was incredibly knowledgeable and patient. She walked us through several options and gave thoughtful recommendations based on what she felt would work best for us. Overall, it was a very positive experience and I'd definitely come back when it's time to look for a mattress.

    I purchased several new mattresses here, when it arrived it was visibly dirty and was in unusable…read morecondition. I contacted the owner (and salesman) who both assured me they wouldn't just simply clean off the dirt, but instead sew on new panels. Days later, they came back with the SAME mattress and didn't sew on the new panels as promised. They're trying to pull a fast one!! Because of the lies, I cancelled the entire order. Then they refunded me a fraction of my order costs. Did they think I wouldn't notice this also? Thousands were missing from the refund. I had to circle back and bring that up, wherein they told me they had a "glitch". Ok, sure. It took roughly a week to get the actual refund. Very sketchy place. I ended up buying new mattresses elsewhere. For anyone considering purchasing here, look up their 1 star reviews for the Mission Viejo location.

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    Ortho Mattress

    Ortho Mattress

    4.8(220 reviews)
    3.0 mi
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    Cliff was awesome, knowledgeable and helpful when we came to buy a mattress. Thanks Cliff!read more

    I visited the store a couple of more times over my trial period to re-try the FIRM version of what…read moreI bought. It was more of a peace of mind and to see if I would be even more comfortable (slightly greedy) on the FIRM than the MEDIUM I bought. I was a bit conflicted because for "health purposes" I was trying to transition sleeping on my back more in spite of being predominantly a side sleeper by nature. In the end, I found that I was comfortable with my MEDIUM whether I was on my side or my back. If I were predominantly a back sleeper, I feel the FIRM would have won out and been the best fit because neither mattress is super firm. I think my MEDIUM is truly a "medium", but their FIRM is more of a "medium firm" because of the memory foam. However, since I am still a 70% or 80% side sleeper, I made the right call with purchasing the MEDIUM. I had the wife photograph me on my side to evaluate my spinal alignment with their included pillows. It was on point. I returned to the store and tried the firm and the MEDIUM, where my spinal alignment was evaluated by the sales associate and with the MEDIUM it was a good fit for side or back sleeping. As a result, I took no further action. The pillows are excellent and hold their shape very well, but some pile will shift, but I flip them a few times throughout the night to ensure they are supporting my neck consistently throughout the night. I did read online that hybrid mattresses can take longer to break in and thus you may not know until 30-60 days or more whether the mattress is a good fit. I did find this to be true. I do recommend you follow their guidance with the rotation schedule for the mattress which is necessary for warranty and ideal comfort. And add a quality waterproof wrap mattress pad for warranty and protection. Even with the wrap mattress pad on I did not find "heat" to be an issue, I assume due to the design with cooling layers etc. built in. I communicated with Cliff a couple more times via text and in-person and he was as great after the sale as he was before the sale. That's the kind of person and company I want to do business with.

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    Living Spaces - furniture - Updated September 2026

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