I had a terrible experience with this company. I called on December 12th to inquire about a particular item. I was told it was in stock in their NC warehouse (I am on the east coast) and that I would have it by Christmas. On December 20th, I still had not received any tracking information so I reached out to their customer service representative and was told that I would have tracking information that afternoon and the item would ship on December 22nd. By the end of the day on the 22nd, I still had not received any tracking information.
I reached out to the company, and they told me that the item was NOT in stock in the warehouse in NC and would now have to ship from WA. They made sure to tell me several times that it was going to cost them more money to ship from WA and suggested I wait until the item was in stock in NC so there was "less chance of damage" during shipping. Clearly, they were trying to save themselves money.
The item ended up coming over two weeks late. Even though I had specifically talked to Living Kit about wanting inside delivery, they did not coordinate this. In fact, they did not give the shipping carrier my phone number to coordinate delivery, so I just came home one day to find two extremely heavy boxes on my doorstep (and this was not the delivery date displayed on my tracking info). I was not given an opportunity to inspect the item due to the fact that delivery was not coordinated and now I'm stuck with a damaged item.
I had to reach out multiple times to speak to the customer service representative about this matter. I was always polite but expressed my dissatisfaction with my experience and their customer service. I was then called a bully (for expressing dissatisfaction? I wonder if they would have called a man a bully?). I was also asked what I do for a living - not sure why this is relevant, but I told them I am a lawyer and was once again insulted by being told lawyers are liars and hired to manipulate the facts (I am actually a lawyer for a non-profit). Also, their story keeps changing - they are now saying there were shipping delays due to the holidays although I was told that the delay was due to the item not being in stock.
In short, if you want terrible customer service, to be insulted by their employees, and have shipping delays and miscommunications, this is the place for you! Please check out the photo showing one of the insults hurled at me, a photo of the damaged item, and one of me reaching out several times and not getting a response (and being nothing but polite). read more