This review will be broken down into a few subjects: Backstory, Experience/Service/Quotes with…read moreother companies, Experience with Abq Repair Service, End result and cost, and Final thoughts (Jerry Springer style!).
Backstory - We have a tankless water heater and have had issues with it for the last several years. If we used the hot water, once we turn it off, we wouldn't have hot water for hours. Not HVAC inclined, we had no idea what the issue was. We had it looked at and serviced by two other companies and just lived with it, through frustration, until enough was enough and we had to make a tough decision. We lived with the rarely working water heater for over a year until it was hardly functioning. At this point, we had to make a move, and was about to purchase a new tankless water heater, but through a recommendation, decided to call Albuquerque Repair Service Heating and Plumbing.
Experience/Service/Quotes with other companies:
1. We had one company service the tankless water heater, and for a month it would work sporadically, but then it would fail again. This continued for about 2 years, having them service it, until we finally thought about replacing it.
2. Wagner Mechanical - Around March 2018, we had a Wagner mechanical tech come to our home (scheduled appointment), they spent some time "diagnosing" the tankless heater, which we paid for. After their "diagnosing", they said it needed to be replaced and a new tankless water heater with installation was over $6,000.00!!!!! We have an emailed estimate which I am going to post on their page. Considering a quality, new tankless water heater can be purchased for an average of $1,200.00, they wanted to charge more than $4,800 just for the install!!!!!
Our experience with Albuquerque Repair Service Heating & Plumbing:
We heard of the company through a friend that had nothing but praise for them. We called and scheduled an appointment.
The owner, John, and a coworker showed up on time. He was polite, friendly, and they went right to work while we were in the house. We told him to see what's wrong and if it's serviceable, to service it.
At the beginning of their time, they came in to turn the hot water on, which subsequently went on and off for the approx. hour they were here. After about an hour of work, the owner knocked on the garage door (didn't just open it up and come inside....very considerate) and told us he was finished.
End Result and Cost
The owner, John, told us that the issue was the sensors, and that there are 6 of them. He told us the prior company only cleaned the two front sensors, that the 4 sensors in the back, which could only be gotten to by almost taking the tankless water heater apart, were never serviced. The cost of an hour of labor was $115. That was it!!!!
Final thoughts:
I can't even begin to say how elated we, and our pockets are, for the work John did. I'll be updating this in a month or so based on how the tankless water heater performs. Another reviewer made mention of them turning their truck around in someone's driveway, so I think perhaps they should just use the driveway of their customer to turn their truck around. Other than that, for what we hired the company for....
Their work was amazing. They arrived on time. They were professional. They did what others couldn't. I couldn't be happier! Based on my experience, I would recommend them to anyone. Thank you!!!!