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    Wagner Denture Group

    5.0 (4 reviews)
    Open 8:30 am - 5:00 pm

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    Norby Dental - Compare the shape. I asked for my implant to look like my original teeth.

    Norby Dental

    2.6(10 reviews)
    4.7 miEastside

    Went in for deep cleaning and ended up with a TMJ issue. Would not recommend this practiceread more

    I'm so unhappy with my full implant (upper, all-on-4). I hate my smile. Hate it…read more This was a long, drawn-out experience simply because I had to get bone grafts for my upper implant. This is of no fault of Dr Norby, it just had to be done. The grafts took over a year before I was able to have my implant attached -- I had to wear temporary dentures and that was awful! It's just the way it works - temporaries are exactly that... temporary. So they don't fit very well. So when I could finally have my implant attached, I was so excited! I hated the shape of my temporaries - they were small. Almost like children's teeth. I asked Dr Norby if the company creating my implant can shape them per my request and he told me they could. I provided a couple photos of me where you could see my teeth. I had a great smile, my teeth were just soft and becoming very loose. I printed off the photos and gave them to Dr Norby and asked him to send it to whoever makes the implants so they could make the model to look as close to my teeth as possible. That was absolutely not done. I seriously doubt that Dr Norby even forwarded the photos to the implant-maker. When I went in to get my implant put in, that was the first I saw them. I did not like them but I wanted to get rid of the temporary denture so badly, I told myself they would be fine. They were better shaped than my temporary denture, anyway. Now it's 2 years later and I absolutely hate my smile. Hate it. My front teeth are much too small. And the shape looks like cheap dentures. Too uniform. I love the whiteness as I did want the whitest teeth possible, but the shape.... Looking back, I probably shouldn't have had the final implant put in. Instead sending it back for them to redo per my request. For a while, I assumed that maybe the implant-maker cannot do a "custom" shape, but I looked online at other photos of implants and they can make them look much more natural with larger front teeth as they are supposed to be. The implant isn't cheap, and after being unemployed due to the pandemic, my finances are such I cannot afford a replacement. So I have to live with these. I don't look at myself very often in the mirror as I hate how I look. I look toothless when my mouth is close. The size of this implant is so wrong. And when I smile, my teeth look so fake - like very cheap dentures. I will say that other than how they look, I love my implants. It's wonderful to be able to eat anything again. My teeth were so lose, I could only eat very soft food. But I hate my smile because of Dr Norby not forwarding my photos to the implant-maker and having them design my implant teeth to look like my actual teeth.

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    Norby Dental
    Norby Dental
    Norby Dental

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    Aspen Dental - Albuquerque, NM

    Aspen Dental - Albuquerque, NM

    1.9(36 reviews)
    3.8 miUptown

    I truly appreciated how the doctor took time to explain everything in simple terms. It made a huge…read moredifference.

    I tried to transfer my care from a different Aspen dental location out of state and continue my…read moreMotto aligner care and dental care in Albuquerque (only one Aspen location in Albuquerque open on 2424 Louisiana blvd). After the first appointment where I explained that I hoped my new dentist would help with my aligner care, I got a sense the dentist (Navbir Aurora) wasn't not enthusiastic about addressing my need, but reluctantly agreed to reschedule me (they didn't have the parts needed). After the second appointment (that took about 3 minutes total) where the dentist (Navbiv Aurora) created spaces between my teeth to ensure my teeth were moving as they should, he said to me in a condescending tone "I am not supposed to help you because you initiated care somewhere else. I am doing it as a courtesy, I am not supposed to do it" and he walked out of the room. He went on to attack me because I happened to ask if all necessary spaces were created between the teeth. It's my mouth, my health - I have the right to ask clarifying questions and receive reassurance, but basic questions triggered his fragile ego and he got defensive. He then really wanted to make sure I knew and felt that my issue and my care wasn't important to him and that he was bothered by it and his demeanor showed it. It was a put down. No follow up plan, no goodbye- just left the room after a snarky arrogant remark. That conversation made me feel shocked and confused, and I told the assistant who was in the room and witnessed the conversion that the exchange didn't make me feel welcome here as a patient. Why did he have to reiterate multiple times that helping me was not what he was supposed to do? This is the only Aspen in town- who is supposed to help me then!? The dentist who is also the practice owner made me feel like a bother, a waste of his time. The assistant brought the dentist back to the room who immediately said "That's not what I said- I didn't say you aren't welcome here" to which I replied that he made me feel extremely unwelcome by his comments and that I would appreciate a different kind of attitude toward my situation. He replied coldly and vengefully "you are done here. Go back to Vegas and receive your care there. I am done with you" That was terrifying and scary. I have never experienced this type of harrowing customer service and arrogant condescending attitude from any medical professional in my life. Especially coming from a practice owner who could try caring about people, their dental problems, his reputation a little more or at least pretend to. The scenario felt like this: "you aren't bringing any money to my business , you are another dentist's problem (even from another Aspen), so I will make sure you know your care isn't important here and we are doing you a tremendous favor" And when you bring up that his behavior makes you feel unwelcome, he will try to flex his muscles, show his temper knowing he is the only Aspen dentist in town and will blatantly kick you out of his office knowing that you are left with no options in town since Motto aligners are specific only to the Aspen chain. I was told that transferring care wouldn't be a problem because Aspen is a chain, but this local Aspen owner feels bothered finishing up someone else's work for free, will be very explicit about it, will rub it in your face to make you feel bad and will kick you out as a customer when you bring up an issue just because he feels like it. This is not normal behavior from a dentist/business owner. I feel bad for his staff-they all seem like really nice well-meaning people and I am sorry that they have to work with him (Navbir Aurora)and be subjected to conceited, emotionally volatile and unprofessional behavior from their boss with a superiority complex. They all seemed so helpless. Shame on you, sir. Shame on you. What a disappointment and disgrace.

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    Aspen Dental - Albuquerque, NM
    Aspen Dental - Albuquerque, NM
    Aspen Dental - Albuquerque, NM

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    Wagner Denture Group - prosthodontists - Updated August 2026

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