I'm torn on what review to give. Initially gave a one-star due to so many issues w/ the new unit they installed leaking into our hall and them miscommunicating with team members who came out 5 different times and didn't seem to know how to fix it, but now I give a better review. Just today the manager, Daniel, and a supervisor (I think), Kurt, came and really took care of us. They apologized, were very knowledgeable in knowing what to fix, and gave us extended warranty. All this to say, I give most the Wagner technicians and one-star, but these two gentlemen a five. read more

Dear Wagner Mechanical Management, I am writing to formally demand a full refund of the $95.79 charged to my credit card on July 15, 2026 On that date, your technician arrived at my property to repair my water heater. Instead of servicing the unit as per my request when I contacted your company, the technician refused to perform any repairs and instead pressured me to purchase a replacement system for almost $4000. I declined this coercive attempt at extortion, and no services were rendered. I was never informed of, nor did I consent to, a $95.79 diagnostic fee. I contacted your company only to have my water repaired, not to be pressured to purchase a $4000 replacement system. Charging my card for a refused service constitutes an unauthorized transaction. Please process a refund of $95.79 to my card immediately. If this matter is not resolved within five (5) business days, I will take the following actions: Maintain the formal dispute already initiated with my credit card issuer for "services not rendered." File a predatory billing complaint with the New Mexico Department of Justice Consumer Protection Section. Report this incident to the New Mexico Regulation and Licensing Department (RLD) Construction Industries Division. I expect your prompt cooperation to resolve this matter amicably. read more

I just had a new AC system installed and a new furnace. The price was fair and the install was flawless. The techs at my house were friendly and professional. Excellent install. I just scheduled to have them come back and upgrade me to a 200 amp service. I'll keep using these folks. read more

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Vyshawn, Blake and the rest of the team are ALL very, very true pros at what they do! Vyshawn is one of THE HARDEST WORKING PEOPLE I have ever met and he dogged it out until the job was finished!! Highly recommend! read more

Twice now they've called to reschedule my appointment at the last minute. My most recent appointment had been booked over a month in advance and they wanted to reschedule me another month out even! This is incredibly inconvenient and frustrating. I canceled my appointment entirely and don't plan on using them again. Two times is a pattern and wanting me to wait another month after waiting a month to begin with already is crazy. read more

RATING: 0/5 STARS: Dangerous installation design flaws, unauthorized credit card charges, and total radio silence from management. Avoid this company at all costs. I paid thousands ($15.1k) of dollars for a new HVAC installation, and they have left my home with severe, system-damaging design flaws.The company installed a massive 4-ton system but hooked it up to a single, tiny 10x24 return duct/grille. Simple HVAC engineering dictates a 4-ton system requires roughly 1,600 CFM of airflow to operate safely. A 10x24 return safely handles less than half of that. They are completely choking my brand-new system.When I called them out because my daughter's bedroom was getting zero airflow, the technician explicitly admitted in writing on Invoice #378471264 that the "static pressure was very high on my return as well as supply." Instead of fixing their structural oversight, the technician Andres applied a dangerous band-aid: he increased the fan speeds to force air through the bottleneck. This does not fix a design flaw--it violently increases static pressure, spikes my utility bills, and will prematurely burn out a very expensive blower motor. The invoice even notes the company "does not touch ductwork," which is a reckless omission of responsibility when installing high-tonnage equipment on existing, undersized infrastructure.To make matters worse, they charged my credit card an unauthorized $95.79 service call fee for this visit. To bypass me, they had my tenant/renter illegally sign the contract acknowledgment on the invoice. A tenant has zero legal authority or power of attorney to sign away my installation warranties or authorize financial charges on my account.I have been waiting for weeks for a phone call back from the installation manager to resolve these issues. I am completely ignored. If management does not immediately reverse this unauthorized $95.79 charge and send a supervisor to structurally fix this choked airflow design flaw to meet manufacturer specifications, my next step is filing a formal complaint with the state licensing board (CID) and taking this itemized invoice directly to small claims court. Response from the owner requested immediately. read more

Service for routine hot water tank flush. Subsequently noticed a $1900 charge on my MasterCard account. Still waiting for an explanation/resolution from the company. read more

This company is ridiculous. We spend over 20k for our new A/C system back in May, and since they installed it, the thermostat is disconnected 3 times from the A/C. Everytime I called, they have nobody to come to get it fix in a few hours, usually I have to wait a few days. It is ridiculous for the money youve spent for the A/C. The last time I did ask the technician to show me how to reconnect the thermostat but he refused to show me and ask me to call the office. DONT DO BUSINESS with them. They just want your money and walk away. read more

Devin & Joshua arrived on time, did exceptional good job, explained it all, cleanEd up. A+ William W

Devin, Josh and Levi did an outstanding job installing 2 split units at our home. Near 100 degree days and both coil units located in the attic. They were very professional and made sure to leave us with cooling for the warm evenings. Thank you guys and Wagner Mechanical. Job well done! read more

Wagner's plumber installed a kitchen faucet set I purchased and replaced a hot water previously purchased valve. I was charged $905.45. The plumber was competent and persistent. But I was asked to sign three statements I was not allowed to read to approve the work, and was never issued an itemized receipt. I called Wagner. I was told Wagner did not issue receipts. GOOD PLUMBERS BUT BIG RED FLAGS FOR BUSINESS ETHICS. read more

This is a horrible company. I called them to ask a question about an estimate. Ever since then I have been bombarded with emails from them. I called them and asked them to stop sending me emails. They never complied with my request. read more

We paid for an annual service contract, which included two services for fall and summer. We booked our appointments in May, and they have cancelled on us twice already. Two months later and we still have not received the services we've paid for. Beware this company! read more

Have been rescheduled twice at last minute (5:30) now on 3rd time waiting for a tech. 3 days wasted. Called & asked for Mgr told they would call yesterday morning, still waiting. Jamie rather rude. read more

Wagner works on what they call an "open schedule," which means they will call you 15 minutes before the technician arrives that day. They will not tell you if you're first in line or the last in line. Despite my preference for a morning appointment and having paid to be a member of their "Checkup Club," they will not arrive by 4 p.m. today. They say this scheduling allows you to "go about your day as normal." That's only true if you're never more than 15 minutes from home each day and can drop what you're doing at a moment's notice to return home. Their scheduling is worse than the stereotypical "4 hour window" cable companies used to give you. You're basically under house arrest until they show up. You cannot speak with the scheduling team directly - you can only call their main line and have the scheduling team call you back. I had to call daily for four days in a row to ever get the scheduling team to return my call. The "Checkup Club" provides no additional value. I thought I would perhaps be paying to get better service, but that was not the case. read more

He was prompt, knowledgeable and efficient. A very personable young man. We called in the morning and got same day appointment for a non emergency. read more

On April 20 I arranged to have a tech from Wagner replace a broken outdoor outlet and swivel it to a new facing. I explained that I already had a new unit to install and was quoted a price of $89.00. When the tech got here, I reiterated the situation and repeated that I already had a replacement outlet. The tech repositioned the box with the obviously dangerous outlet and was surprised when I handed him the new one. It took five minutes, but the price suddenly jumped to $292.74. I promptly sent an e-mail to Wagner cancelling the arranged swamp cooler start-up. It was several weeks before I realized the e-mail hadn't gone through and, since I hadn't gotten my 70-year-old carcass up there to do it myself, I just decided to let the appointment stand. At 1:00 pm today (May 15), having stayed at home to wait for their convenience, I received a call that they were short-handed and would I mind rescheduling for next week. Well, yes, as a matter of fact. I mind very much. read more

We had horrible service from this company. We had to have some roof work and they told us they were the experts. We hired them for $5000. They clearly broke our mini split. we called for a technician to fix it and were given the runaround. Three times we were told a technician would call- never received a call. We called 3 times to speak to a manager and have never received a call from anyone at the company. This is unacceptable. Don't use them read more

We had a pipe burst inside our wall. We called Wagner and a technician came out the same day. I can't say enough great things about our technician Michael Borrego. We were blown away by his knowledge and professionalism. He was also extremely kind and personable. We were his ninth call, and he knew how important it was for us to have running water for the evening. He did not leave until the job was done. I will continue to be a customer as long as they keep technicians like Michael around!!!! read more

From the initial inquiry and chat with Frank to Phillip, arriving was not even an hour! Everyone I spoke to on the phone was kind and in a good mood. Phillip gave me an estimate but did not try to push it on me. Professional and skillful. read more

Our initial service date was delayed 3 days. However, the technician who came was very knowledgable, quickly diagnosed the problem and had things fixed within the hour. Excellent work but delay was disappointing and lost 1 star. read more

I have had Wagner out for 3 different jobs and all were professional. The tech was courteous, explained and showed me everything that was causing the leaks. He pretty much installed brand new pipes that a previous "plummer"2weeks ago supposedly fixed. This tech was so nice , that is a big plus when having any kind of work done. Thank you so much. I highly recommend this company. read more

We had a simple pipe leak involving a very small (3 cm) segment of a pipe in the wall of our garage. The wall was already removed and the pipe was already exposed. A Wagner plumber came (non-emergently) and spent no more than 30 minutes to replace the pipe segment with a simple copper segment which he sautered into place, taking no more than 1 minute to do. We were pretty shocked then to see a total charge of a whopping $400!! WOW. For less than 30 minutes of work. Furthermore, when we called Customer Service the next day to understand the charge better, we were told Wagner does not have a set hourly rate, and no ability to provide an itemized invoice. When we spoke to the plumber directly, he said the company's rate for repairing pipe leaks is a standard "$397.00" -- regardless of how simple it would be to fix. Seems like a lot to charge for a straightforward, simple issue. Next time we have a plumbing problem, we won't be returning to Wagner and will shop around for more reasonable rates elsewhere. read more

Pablo Estrada was great. Friendly, fast, and explained everything to us. We have been using Wagner for many years now. We are a very satisfied repeat customer. read more

Our generator works great- exactly what we wanted. However the installation was less than ideal. Started out so hopeful as they did research appropriate to the installation requirements for our standby generator to connect to our existing inverter in an off-grid situation. Unfortunately they neglected to mention or prepare us for the need to hire someone else to dig an 18" deep x 65' trench for propane connections. It took two weeks to get on contract with another company for that task causing unnecessary delay. In addition, they installed a bad battery in our new generator and left us struggling for two weeks to diagnose the issue. (It was either a short on the equipment or the battery they provided - could be nothing else.) Despite sharing our extensive diagnostic and corrective actions with two electricians and an electrical engineer, they did not show up prepared for their warranty oil change service at 25 hrs of use. Once they verified what we proved with that battery as the issue, they wanted another $300 to purchase a new battery from them plus the labor fee.(They did not come with prepared with a battery at all. The R26 battery retails from $65-$150). All of this occurred around a March 3-day blizzard and following. Rough go for off-grid living with no generator. Deeply disappointed in the sloppy follow through after spending $13,000+ on equipment and installation for what we hoped was an ethical business partner. Spoke to Generac several times through this process and verified that this was not how installation should occur. We purchased our own battery for $68 and installed it ourselves, replacing the faulty battery they installed. We saved over half $400 from their apparent "bait and switch" scheme including the remark that we were not charged for the 25hr service oil change. Per our agreement- we were not supposed to be charged for that anyway. Disappointed in these developments. read more

Wagner - Quote for the battery. There's a separate invoice to have them install the battery. - Heating & Air Conditioning/HVAC Near Me - Albuquerque, New Mexico

Wagner's service and customer experience was awesome from start to finish. Easy to make an appointment when it was convenient for us. Communication on estimated time of arrival was thorough via phone call and text. Our tech Nathan was extremely knowledgeable about our Budarus boiler system and found the problem right away, went to get a part, and returned to do the installation. He then checked all our zones to make sure they were working properly on our in floor heating system. For any of your home mechanical needs definitely call Wagner! read more

New tankless water heater. Our old tankless wasnt working properly after 12-13 years. We opted to go with a new one rather than risking cleaning the old unit. It turned out to be a tricky install and the work was done and the new unit is workin! Thanks for the quick response. This is the second times we've used Wagner for a big job and would be happy to recommend them. read more

Wagner Mechanical Thank you for the fast service. On Christmas Eve as I was changing the furnace filter, I noticed a wet spot. Water inside our furnace. I knew immediately that the condensate drain was plugged and leaking. And dang it is late afternoon before Christmas. I called Wagner Mechanical, and they came out right away. It was the condensate drain but it wasn't an easy fix. They would have to come back. The technician, Philip Morgan, ensured that we had enough small portable heaters to keep us warm. And those little heaters certainly did the job. Philip was back in just a couple of days and fixed the leak. He ensured it was working and no leaks. He also cleaned our furnace in case any water got anywhere else. He was friendly, capable, and knowledgeable. Thank you Wagner for sending Philip to us. He is a great technician. Thank you Wagner for responding so fast especially around an important holiday. PS Our furnace/ HVAC is about 10 years old and is great. This is the first thing to go wrong and dust is certainly a problem in the Southwest and Albuquerque. read more

I'll make this short. 14 days since I first called and I still do not have air conditioning. I've asked twice to talk to a manager. Again I did not get a call back. I was told portable air conditioners would be brought out. Nope, none were brought. Last update they have ordered the part which will be in about 7 to 9 days. BTW it is still under warrenty. read more

Tech (Sean) was very attentive to my 92 yr old mom. He did an amzn job for using the company in the future.

Check up Club on Mini-splits. Shawn Lindley, the technician was a breath of fresh air. Thorough, detailed, measurements, got up on roof, explained and educated. No 10 minute walk through to find some issue and then disappear. Genuine certified professional. Great manner and humor a bonus. The only one we will use and no wonder he has a waiting list. He is the face of the Company for us. And for the cost of our 4 Units this check twice a year and Shawn's thoroughness is a good preventive and enhances the efficiency of the units. Kudos. read more

Customer service over the phone wasn't the best but the electricians seemed competent. However, they charged me $116 for a $10 breaker I could've bought at Home Depot (and that didn't even include the service fee). I understand convenience has a price but a 1,000% up charge is a bit of a rip off (and that's putting it kindly). If you ask me, $50 is still a 400% profit and a much more reasonable price. UPDATE: I'm changing my review from 2 stars to 4. After speaking with a representative who then put me in touch with a supervisor, the supervisor was more than willing to work with me. He explained that the price difference included labor and that the service fee was not the labor fee. The service fee was simply to show up, however, I was told when I scheduled that the estimates were free and there was no charge to show. After hearing that the Supervisor immediately offered a refund for the service fee. Reason for 4 stars is because some of the other staff I spoke to seemed a little rude and gave me the runaround connecting me to the wrong departments. Also because it seems like there's some confusion when one rep says there's no service fee and one says there is. Bottom line: Wagner remedied the situation. Should there have been confusion in the first place, probably not but things happen. People are still people. Would I use them again? Potentially, a much higher chance after speaking with the supervisor. read more

Wagner - Estimate showing a $116 charge for a less than $10 breaker. - Heating & Air Conditioning/HVAC Near Me - Albuquerque, New Mexico

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When I called for an electrician, they responded right away. Their communication was excellent. Their technicians seemed knowledgeable and equipped to do the job. Very pleased. read more

Wagner gave us possibly the worst service we have received from anyone in New Mexico. We called them the previous week to schedule an appointment for a quote to upgrade to A/C for this Monday @ 4pm....They sent us a text which we "accepted" and the appointment was "confirmed". 12:45pm the day of, Paul from Wagner, called and left a msg. to confirm appt. I got back to them within 15 minutes. Paul said that "we lost the time slot for today, because we didn't answer his call. We could sched. another time". We said "No Way!!". We will have nothing to do with Wagner! Best, Avram read more

The Wagner employees are great. Sadly, they install shoddy equipment that fails and is not covered under warranty. My AC/Furnace was installed in Feb 2018 and the main unit has been fine (well, so far) but the condenser pump and thermostat both quit working a few years later and neither were covered under warranty. They must be installing shoddy equipment to have two significant parts of the system stop working after less than 6 years. It's a terrible shame that they employ clean, kind, communicative technicians but don't have quality hardware for them to install. read more

The tech who installed our furnace didn't do it correctly, per the manual, not just once, but twice, to date. It's 12:30 right now and the tech was supposed to be here at 8:00 for his third attempt to install it correctly. The communication between the Wagner and us has been poor at best. An install requires taking a day off work followed by another day for the inspection (the city doesn't give appointment times). When an inspection is failed, it means you will have to take 2 more days off work because Wagner also gives no appointment times, unless you are told you are the first appointment of the day. However, apparently they will bump you without your knowledge from that early appointmenttime to have to wait throughout the day until they come. So far, I've had to spend 6 days sitting and waiting. There has not been one I'm sorry for the inconvenience because our tech hasn't been trained properly. I would never recommend this company to anyone. Use B Carlson, we should have but they didn't offer the brand of furnace that we wanted. B Carlson has excellent customer service! They would never inconvenience a customer. And, their techs are trained. They installed our and my father-in-law's swamp coolers without a hitch. read more

Terrible!! We called Wagner because our usual plumber couldn't see us in time, we had a small leak leading to our sprinklers. Setting up an appointment was easy, I called on a Friday and they scheduled an appointment for the next Monday morning at 8:30 am. Monday morning rolls around and I get a call at 8:35 am telling me that they will not be there at 8:30, instead of being he first call they moved me to the second call and could not guarantee what time they would actually show up. They finally got there around 11:00. They had to dig a little bit to get to the pipe, but most of the area was already dug up to access the sprinkler valves, the leak was inside the sprinkler box. They replaced the pipe, which was less than a foot long. I was in a meeting when they finished and was unable to look at the job until after they had left. WHAT A F*#king MESS!! They put the sprinkler box back in the wrong place and about 6 inches too high, plus they left one of the pipes crooked and leaning on the box. When I called back and asked if they could send someone out to finish the job, they agreed. When Steven returned, he had the worst attitude and tried to mansplain it away. First he said that's where the box was when he got there, then he said he couldn't straighten the pipe because it would snap (all he had to do was clear out the dirt that he let push the pipe over and straighten it up) and then he said he would have to charge me to move the box over. I went inside and called Wagner, asking for a manager. "All managers leave at 4:00" they said, which is not very smart to have people in the field, but no managers on duty. They said they would have a manager call me back the next day. Well not too surprising, they never called back. Luckily our regular plumbers have agreed to fix it for us. NEVER AGAIN will we ever call this company. Do yourselves a favor and keep looking. read more

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We bought an AC unit from Wagner NM 4 months ago and they have already had to come back twice to fix it: 1st time: electrical issue, the installers forgot to attach a piece of wiring, so the unit shut down 2 days after installation. 2nd time: a unit leak, they said that the soonest they could come fix it was a week out. So much for being a loyalty program member with 24 hour support. Super disappointing for having a brand new unit that was so recently installed. Don't buy from them. I'd give no stars if I could. read more

Mike was on time, professional, and finished the plumbing under our kitchen sink quickly!

Everything was great. The technician was very professional. Michae Borrego was very knowledgeable and helpful