We have two A/C units. A tech came out to repair one of the units and then tested the other unit. He even showed me the pressure readings. That second unit does not now work, but because the tech didn't put anything in his notes Wagner now says he must not have worked on it and we have to pay another service fee AND wait about 10 days for a tech. I will not be using Wagner in the future. read more

I paid about $800 more for a water heater than 2 other estimates. Why did I pay $3300 for a water heater? My tenant needed hot water asap and the other 2 estimates were about 5 days out. The techs were friendly and knowledgeable, but that doesn't mean much when you get ripped off. read more

Changing my review. I've had nothing but problems with the new system since last Friday. Waiting for returned phone calls and emails to get this fixed (again) Previously all service and contact has been professional, but for this much debt, it should work , especially after one major repair call already. read more

Fast, efficient, friendly, got the job done with no more water leaks in the supply line. Given that this problem went beyond what I could do myself, this was a good value. The repair was able to be done the same day which I did not expect! Overall, pretty great. read more

I appreciate the responsiveness of Wagner. I had another well known company hang up on me when I called in the morning for an appointment. I guess they were sleeping. Wagner is good at taking photos and explaining the possible problems and costs. Not many companies are thorough and detailed. I had no price shock at all. Way to go Wagner! Then things took a turn for the worse, when they had to order a part while I used a hobbling heating system. The part took longer than expected, but no one called to inform me then, when the part arrived, no one called to inform me. When I finally called and gave half of a deposit, they didn't show up for my appointment. Then I called again, they couldn't find my deposit from a week prior but they scheduled me for the next day. I don't blame any of this on the technician. I blame it on the office staff a pleasant Wagner experience, turned out to be one where now I doubt if I can call them again. read more

Called to have Wagner try to fix my hot water heater when the pilot went out and wouldn't come back on again. Technician pulled the burner assembly and gave it a "cleaning" (vacuumed the burner plate and used some abrasive material on the thermocouple). Put the assembly back into the heater but pilot still wouldn't stay lit (btw, this "service" cost me $400). Then proceeded to recommend replacement of the whole hot water heater at a cost of $3500! I almost bit on that but wanted to check around for better deals. Good thing I did because I came to realize all we really needed to do was replace the thermocouple assembly in the burner unit to get it working again - a $100 part vs. full replacement at $3500 ! Shame on you Wagner, first price gouging on a simple service and then pulling a bait and switch on an overpriced full replacement. Either you knowingly use these tactics or your service technicians are grossly incompetent. This was my second experience using Wagner. First was OK, although still overpriced. Second was a game-changing, never again experience. Buh bye Wagner! read more

I called Wagner to install a kitchen faucet. The tech was great. Unfortunately I couldn't have the work done because Wagner wanted $484 just to replace the faucet--that doesn't include the cost of the faucet! I couldn't believe it! So get a quote before you waste your time. read more

Wagner installed a new a/c and furnace at my house in May. they showed me how to turn on the furnace then. When I tried to turn it on 2 weeks ago, it initially starts but after 5minutes, shuts down. I called and was told the soonest appointment for service was November 18! Two snow storms caused me to buy space heaters to keep the pipes from freezing. we tried every double shooting item suggested in the manual but the furnace does not stay lit. Even though this is a new product they installed, Wagner has refused to send someone sooner. The woman on the phone at Wager could not have been less sympathetic. My electric bill is going to be huge from the space heaters. And I am sure.the bill to fix this new furnace will be a couple hundred dollars. What a difference from the service when I was paying $13,000 for the install. They literally scheduled that the next day. But to fix it, ten days. Another freezing weekend ahead of me. This company does not take care of loyal customers. read more

Excellent service. Jessee and his apprentice installed an updated electrical panel and did a beautiful job. Thank you Jessee.

Service Technician Barney Gallegos responded to my residence on January 15th 2024 regarding a water heater problem. He was very fast & efficient. Providing an immediate solution after identifying the root cause that was a valve replacement for my water heater. Mr. Gallegos was extremely polite & courteous treating me like a well respected family member. He treated me the way I am sure he would have wanted someone to treat his mother for which I greatly appreciated. He made sure that my back door for the garage entry, was closed & locked including the deadbolt. He noticed I had a small doggy door leading to the outdoors & checked to make sure if I had an animal outside to bring it in due to the cold temperatures in my area for the evening. This type of customer service is above & beyond. Although I was his last appointment/customer for the day he treated me as if I was his first customer for the day working in dark cold circumstances. I will certainly ask for Mr. Gallegos in the future for all heat & cooling needs from Wagner. read more

We have used Wagner for our heating system inspections every couple of years. They are always so professional and knowledgeable. This year we need a repair and they were very clear about what was and was not happening, what are options were. They had the part in stock and we all fixed up in an hour or so. I appreciate the high quality service and great service techs that come each time we schedule a call. read more

The word "Crooks" comes to mind when I think about my experience with them. This review will be broken down into the following categories: Problem, Experience with Wagner Mechanical, Cost and Quote to solve "issue" from Wagner Mechanical, Wagner's Solution, What the issue actually was and our final cost, and my Final Thoughts (Jerry Springer style!). Problem: We have a tankless water heater and have had issues with it for the last several years. If we used the hot water, once we turn it off, we wouldn't have hot water for hours. Not HVAC inclined, we had no idea what the issue was. We had it "serviced", and for a month it would work sporadically, but then it would fail again. This continued for about 2 years, having them service it, until we finally thought about replacing it. Experience with Wagner Mechanical: We called, scheduled a diagnosis appointment, and was given a window, which the tech arrived within. The tech spent over an hour pulling codes and calling the manufacturer of the tankless water heater. After the final "diagnosis", the tech said there was an issue with the burner assembly box/kit, the igniter, and the board. He also said that this may not fix the issue, and the final recommendation was to install a new tankless water heater. Cost and Quote to solve "issue" from Wagner: Their "diagnosis" cost us $79.00 (with tax being $84.93..see attached invoice). Wagner's "Solution": Their final solution to our problem was for us to purchase a new tankless water heater and have them install it, for a cost of over $6,000.00!! Considering a tankless water heater costs about $1,200.00, they wanted to charge us over $4,800 for the install!!! Their estimate is attached. What the issue actually was and our final cost: Based on a friend's recommendation, we contacted another company. The other company came over, worked on the tankless water heater, and told us the sensors needed cleaning. They nearly took the tankless water heater apart in order to clean the sensors. The final cost to fix our problem was $115.00 for an hour of labor, from another company. Final Thoughts: I think Wagner Mechanical are crooks and their techs have no clue what they're doing. Through another company, it cost me $115 to fix the problem, something Wagner was going to charge me over $6,000 to do. To me, Wagner is both inept and are only looking for a quick, extremely over-priced sale. Stay away. read more

Wagner - Their invoice for $79.00 showing my tankless water heater has serious issues. Their estimate for fixing the issue is my next picture. - Heating & Air Conditioning/HVAC Near Me - Albuquerque, New Mexico

See all

Quality of Wagner's work is good, but they are overpriced and their communication is terrible Several times i was verbally quoted one thing and it was more on paper or less, like the 10% senior discount I was verbally promised and which they advertise. I often felt like there was some bait and switch at work. Their final bills showed deductions and rebates, but never came out less than quoted. Get the rebates yourself. I think they are more expensive than average, because they are huge and have a lot of people to pay wages to. There is no negotiating with them. I will not use them again or recommend them read more

Had Wagner install an aero 6812 evaporator cooler on May 27, 2022. Wagner did the shut down at the end of the season and performed start up of the unit on May 24 of this year. Two days ago our unit shut down. We called Wagner to come out and survey the problem which they did quickly, that day in fact. Our tech Anthony Baca was great. He assessed the problem quickly and was able to give us the information we needed to get the unit repaired. Turns out it was the pump for this commercial grade unit that had shorted out and was keeping the unit from operating. Anthony did not have that pump on his truck but said he would come back in the morning and replace the pump and make sure that was the end of our problem. He also offered to waive the second day service call as he was unable to put in the part on the previous days call. Anthony showed up early today bringing a new pump to replace the old one, the same model. Unit is working! Look, we should not have had to pay for that pump. It was very expensive and the unit has only been used for about 5 1/2 months total between last year and 24 May this year. I was told that the labor had a one-year warranty and that ended in May this year. When calling for service I was told that it would be a warranty service because of the fact that they worked on the unit on 24 May this year. Everything does work fine now due to Anthony's quick assessment and willingness to come back and put the part in the following morning early and we do appreciate that. However we are still being charge for the part which was quite expensive that was part of the machine and was part of a service call that we paid for. overall happy the cooler is back and working. read more

We have been using Wagner for years! They are reliable and get you in right away. Everyone is so nice from the people in the office to the technicians that do the work. I highly recommend this company!! read more

I attempted to have them come out to a small rental property. The person on the phone had no idea what kind of services they provided and seem to be very frustrated and the fact that I was asking questions needless to say I ended the conversation and have gone to another establishment. The level of service was unbelievably bad. read more

Great service!!! Top notch quality and a fair price. Professional installation! We will definitely use them again.

Good warranty service. There was a problem with the previous repair, but the technician came again right after I called to report the problem, and the issue was corrected at no charge. read more

technician Dave Zawisza was friendly but when I mentioned we had another competitor look at our units he immediately stated that we were price shopping so not be offering up to $6,000 in cost savings and his attitude changed. Based on that we will not be using Wagner. read more

I called them and they responded immediately. I was really happy with them. I highly recommend Wagner mechanical.

Wagner is a great company. we had one of their electricians out today. as always he was very friendly and professional and an expert electrician. read more

Trying to get an appointment scheduled was very challenging and frustrating with misinformation at each call but my experience changed for the better once the technician arrived. Jesus was very professional and knowledgeable and had us up and running so fast!!! read more

13 months ago, I used Wagner to install mini-splits throughout my entire home. I was very pleased with the work and the system. So I recommended them to a couple of others who also used them for this same purpose. They were equally pleased. 6 months later, my hot water heater failed. They were here quickly and did an awesome job of replacing the hot water heater. Then today, they came to clear a clog in my floor drain, going out to my septic system. So I've used them for a variety of needs and I've consistently been impressed with how professional and prompt they are. Excellent customer service. read more

Service rep was fast and friendly. I didn't realize the hourly price given over the phone when I set up the service call was a minimum, so the 20 minute job cost the same as a full hour. Not really great pricing structure, and no discounts for senior or veteran. Only if you spend more than $200 is there any discount. For everyone. read more

did not complete services before leaving job site. left two disabled units at departure. workmen had to return to correct their failures twice. completion of job took additional 21 hours read more

The estimator was knowledgeable and extremely professional, He was thorough in gathering information about what it would take to install a heat pump system. After waiting nearly three weeks and getting no estimate I gave up and contacted another company where I received a prompt estimate and installation has begun. I realize that I am now paying top dollar for the work but I would rather pay extra for a company that responds and does not blow me off. I assume Wagner is too busy to be concerned about potential new customers. I am interested to see if they ever get back to me. Do not expect this company to be concerned about customer satisfaction. The person I met with was professional, the company is not. read more

These people will look you in the eye and lie! i was told by an estimator that the furnace I needed to replace was no longer done as it is not up to code. They tried to sell me a split, a heating and cooling system for 18,700 dollars because that's "what everyone in my position is doing". I talked to 2 other companies who will give free estimates ( I paid 90 dollars to Wagner's). They can provide the furnace I need and install it. From my experience, Wagner's is dishonest and out to scam if they can. Go somewhere else! Sincerely, Jamie Brudos read more

Absolutely terrible. technician was unwilling or unable to tackle the HVAC problem I had. His answer was to try to sell me a new hot water heater and furnace. The worst I have ever seen. Did not even try to figure out the problem. Too difficult for him. read more

I called Wagner on a Friday hoping to schedule services the following week. I was surprised when they told me a technician could come the day of. I waited all day then finally called back before they closed. Luckily I got a hold of a receptionist who told me there was no one coming and they had to reschedule me. I had requested a cleaning of my furnace/HVAC system. I thought I was going to get at least a cleaning of the visible dust and grime that has accumulated through the years, but no. They didn't have a vacuum, nor any kind of air compressor to blow out dust. Baby wipes were all the technical tools they needed to do a very light dusting of the main component of the HVAC. I paid almost a hundred bucks for this minimal work and then I had to go back in and clean the system myself. I was super disappointed with Wagner's service. read more

Poor experience. Their representative was on time but either he had just woke up or had a hangover. He did have a belly hanging out between shirt and pants. He gave me a ballpark bid at about $20k, told him I could only afford half that. Without a word, he turned and walked out the front door. read more

I understand when you hire a service, you pay anywhere from 2 to 5 times the cost of the actual raw materials for the skill of the technician. However, I find the "service" this company offers teeters on the edge of unethical and downright dishonesty. The technician failed to do anything to fix the unit or notify me of the fire hazard inside the unit. The quote given to me was 5x that of my second opinion. That is not an exaggeration. I was told a new unit would cost, again, 5-6x what is reasonable. Use caution. Or avoid all together. read more

Was really disappointed with them, Scheduled them to come troubleshoot my furnace, sure it was the winter/fall busy season, but the earliest they could get someone out was 2 weeks, (no biggie i setup a few electric heaters and camped out in my house. ) The day came, and i appreciated that they emailed me a photo of the technician, he was nice enough, and went up and looked at it. and poked it for a little bit. did something and tripped the breaker. then came down and said he would work up an estimate. sat in his truck for a while and then came back with a work estimate. $4600 to repair it, admittedly this does include a $700 whole house surge protector which i do want to do, but.... the 4k included a bunch of re-ducting, and other stuff. and they wanted to do that before even trying to troubleshoot further. and also gave me an estimate of about $8400 to replace the furnace.. claiming that if the control board is bad (which it is not) then there may be other blown components. This also cost me $85.22 just for the consult (which I don't mind paying for.. but the next guys i called were Stewards plumbing, they scheduled my appointment for the next week, troubleshot it, (two failed transformers) then got parts and fixed it, for under $280 total! no charge for the diagnosis) They also left all the covers off the furnace, and stepped in the middle of the sheetrock panel that closes off my attic, breaking it into bits. They really wanted to sell me a new furnace, and or do a bunch of extra work before even trying. skip them! Try Stewards! read more

Great work. Simple problem for them. I had no clue. They did troubleshooting, identified the issues, explained it to me so I wouldn't run into it again, even offered to change the light bulbs for me. In and out in less than an hour and the problem was fixed. read more

Technicians did not identify themselves when the arrived & did not show any identification nor did the have in Wagner shirts. I asked if they were from Wagner & answered yes - since I was 'expecting' wagner, I let them in. They looked @ my fuse box & 'said' they tightened some screws. The only other thing they did was turn on some lights ; said every thing looked o.k. & they left. read more

I asked for a bid to install two new furnaces and two air conditioning units to replace my swamp coolers. The first thing I did not like is them calling to confirm the appt. I made with them by calling them back. I am too busy for that game. I made the appt. and I planned for their appearance. Raul showed up on time, in spite of me NOT calling them back. Yay! I reminded him what I wanted and pointed him to the electrical box in my garage because he SHOULD be making sure I have enough juice and that I am wired correctly. After he looked at my box, he said nothing about my electric situation. I pointed to the furnace in the garage, because it is one of two I wanted replaced. Raul said he wanted to go in the house. That's when I ended the appt. The fact that he wanted to bypass the furnace, didn't want to check the size of the space, the wiring or the venting of that furnace, told me he didn't know what he was doing. There was no sense in me wasting anymore of my time with a tech who does not know what to look for when bidding a huge job like this one. Some techs see a woman and automatically think the woman is stupid. Then they take short cuts and do not give the complete service or information to that woman. Don't know if this is the case with Wagner, or if they just don't know what they are doing. Sorry Wagner. This woman wants work done by people who know. read more

Woke up 2 days ago to discover we had no hot water. Called Wagner yesterday and scheduled someone to come out today to look at it. I have an on demand hot water system, so I wanted to have professionals look at it The technician located the problem quickly ( good news) but informed me he would need to get parts from the maker (bad news potentially. Manufacturers told him that due to current supply chain problems, it would take a while to get parts. However My nephew was able to find an alternative source and the Wagner tech was willing to work with us on this plan. Their tech kept us well informed throughout. We look forward to completing this job with him. Wagner has done some installation and service calls for me over the past few years, I have been very satisfied with the work they do and the quality of the products they use. I plan to continue using their services when I need them. read more

I called for service to replace a leaking water valve, and we had a service tech within 3 hours. He replaced the valve in a short time and did a wonderful job. This is the first time using Wagner, and I will call them in the future when needed. Thank you for your prompt service. read more

charged me $505.00 for 30 minutes of actual work. the tech was fine and said he could not control the cost even though he knew it was outrageous. read more

Technician was very competent and courteous. However he caused me to have a bad fall on a stone floor. I am still sore. He got my furnace fixed but at a dear personal cost. read more

I signed up for their discount that required I pay 25 dollars a month and was supposed to offer free service on my AC. They refused to honor that and when I tried to stop payment in the monthly fee they are still trying to make me pay it. Crooks!! read more