The doctor is great, but the front office is a disaster. My wife called for help because her…read moremedication wasn't working, and the appointment agent yelled at her, talked down to her, and snapped that there was a five‑month wait. Completely unacceptable behavior from someone whose job is to help patients. Their messaging system doesn't work, and instead of fixing it or offering any courtesy, blame "software issues" . No empathy, no professionalism, no respect. For what this office charges, patients shouldn't have to deal with rude, sarcastic, and hostile admin staff. The doctor's good work is being overshadowed by a front desk that treats people terribly

I told the second scheduler I'm writing a review with the lowest rating he said how can you write a…read morereview you haven't been seen yet you can't write a review, I told him I know what a review is I know how to write a review, I had heard Dr Mitra Haeri is an excellent Doctor for Complex Migraine okay great who can argue with that, I had an upcoming appointment with the Doctor I just called to cancel I read a bunch of reviews, while reviewers were praising Dr Haeri they went on to say "Can't deal with the front office, it's like you're in Hell, run don't walk, stay away from this place far away, can't get letters, appointments, messages, call backs, prescriptions, prior authorizations, referrals, tests ordered, I've (previous reviewer) complained before nothing ever gets done or changes, etc" the first scheduler asked why I'm canceling I told her, I said I want to speak to the Office Manager it was a man with an Hispanic accent I don't know his name, he was horrible kept arguing with me, wouldn't let me speak, speaking at the same time I was speaking, speaking over me, I kept telling him 2 people can't speak at the same time, I told him or was trying to tell him what I said to the 1st scheduler, he said there are a number of places called the Neurology Center maybe I'm mixed up, I told him I'm not mixed up this is the same Neurology Center where I saw Dr Einbinder in Rockville, he went into this thing Rockville has an excellent rating 4.5 not letting me speak he didn't know Rockville was irrelevant, I was trying to tell him that when I called to make an appointment I asked if they have a Doctor with a subspeciality in Complex Migraine, they said Dr Haeri I asked if the Doctor is out of Rockville they said no Chevy Chase and K Street I made the appointment for Chevy Chase, it was such an argument no need for an argument on the part of this so called Office Manager and not letting me speak I lost my cool and said a few choice words and hung up, I called back spoke to a 2nd scheduler told him the story, said my prescription insurance is very difficult to deal with practically every prescription requires prior authorization, my current Doctor they do their job getting prescriptions approved but it has at times gone on for months, with what I've read I'd never get a prescription so no matter how good Dr Haeri is what good is it seeing her no good if I can't get a prescription, the 2nd scheduler said Dr Haeri is also at K Street, I told him that's what I was told but I'd be going out of my way to go to Chevy Chase worth it for a good doctor but I'm definitely not going to K Street no matter how good the the Doctor is, I asked to be transferred to another Office Manager, he said they're all in a meeting no way to send a message, so that right there confirms everything I've read, Office Manager arguing with me wouldn't let me speak, 2nd scheduler telling me I can't write a review, and telling me no way to send a message to an Office Manager

I come to this location to see Dr Worthing. He is an awesome doctor in my opinion and I'll be…read morecoming to him until one of us retires.

Let me start by saying my first visit with this doctor was amazing…read more However all interactions after this were not with the doctor and instead with office staff. --- I had to contact the office multiple times for lab and x ray results but dismissed this as a fluke --- For my follow up visit, where I needed to talk about my medication management and current pain levels I was denied access to care due to my need for ADA parking which was limited due to construction and damage in the parking garage. I tried for two weeks to make a complaint to corporate and they have not returned any of my calls to ensure that I have what is needed medically for my care. They couldn't even pretend to resolve it by saying if I pay this unfair fee I can be seen right away ---- I arrived 20 minutes early but was unable to locate handicap-accessible parking to fit my vehicle due to construction and blocked spaces in the nearby garages. While searching for parking, I called the office around 10:00 a.m. to inform them of my situation and ask whether I could still be seen by being worked in or did they want me to reschedule. I was transferred between three different call center representatives before finally connecting with someone. I have attached a photo I took today because I had to return to this same building to see another provider. The spots are still blocked off and not van accessible to allow for access for a person in a wheelchair like my son. By the time I found a parking spot at 10:20 am, I was told not to come in by the call center staff and that I would be charged a no-show fee, despite being on the phone with their call center for over 20 minutes trying to get help. At no point did I attempt to miss the appointment, I was actively trying to attend and communicate with the office because this is important for me to try to get a handle on my own health care. I explicitly asked them to put me through to the office and verify that I could not be seen. I was told no one answered the phone and also that they answered and said no... contradicting what the office manager later said. When the office manager, Jasmine Jackson, contacted me the following day, she stated that the office would have been able to see me had the call center communicated that I was waiting outside, but I was told not to come in by them even though I explicitly asked to be seen multiple times. Jasmine went further to blame me, suggesting that I should have parked in a lot a few blocks away behind a Tiffany's store. I am not familiar with the area, and I chose the two garages nearest the building and then street parking, because I was concerned about my ability to walk farther with my adult son, who has limited mobility and is difficult to push in a wheelchair, especially given my own back and extremity pain that limits my ablity to walk long distances. I also spoke with Kelly in the business office and Stacey in the call center, both of whom said they would follow up with me regarding this issue. Neither has contacted me as promised, demonstrating a continued lack of responsiveness from the office. I am concerned now that I have been abandoned for care because they are prioritizing this no show fee for an appointment I begged to attend as soon as I figured out how to safely get my son and I inside over my actual health status, knowing my medical condition impacts a vulnerable person who relies on my care.

Dr. Wolfe is well-informed about the latest information in his field. I trust the information he…read moreprovides and he is clear that decisions about next steps are up to me and he is there to help. I appreciate that he emphasizes that I'm in control of how to proceed. The only thing I would prefer to see change is that he seems to see me only in terms of my disease/condition rather than as a whole person. I know he's quite busy, but a little more effort in that direction would make me feel more comfortable there. For instance, he may not be aware that have some background knowledge so I could handle more technical and scientific explanations that go beyond the basics.

I have mixed feelings about my visit with Dr Wolfe, on one hand he was kind, helping me out with a…read moreblood test, and it was above and beyond the average doctor, it was truly kind. And on other I feel like he maybe came to a potential diagnosis without looking into my medical history enough. I felt prejudged because I met non-medical criteria for a certain condition (age, sex, mental health) and that not enough discussion about my medical history took place. I do think he cares about his patients and I am going to keep my follow up with him. But be ready to go over all your symptoms, previous conditions, and write out notes if it's long and complicated because you probably won't be ask about them in detail.

Dr, Eve Hoffman was so eager to cut me up, she didnt check my history, (last surgery 35 years ago…read morewith residual internal scar tissue). Residual problems - ignored. She did not bother with nerve conduction testing, So, base on MRI she decided I need surgery - and STAT. $ months, max. Second opinion "established" that what was "found" on MRI is 5+ years old with NO changes, no spinal damage, no nerve damage. So tell me again, why do you recommend surgery STAT to create potential more scar tissue with no guarantee of any satisfactory outcome? I would NOT recommend her to any living human being. SHe was abrupt and saw only one image: the MRI. not the person.

Am 78, had severe back pain in June; it came on in a few days. Could hardly walk, and am usually…read morevery active, hiking, running, etc. Even had to buy a walker to get to my car in the driveway. Dr. Hoffman at Summit Orthopedics was absolutely wonderful. Diagnosis through MRI was marked stenosis, among other related issues at Lumbars 4 and 5. I had laminectomy and fusion surgery at Sibley within a few days; and a few days after that, virtually no pain (without meds), felt really good (and donated walker to a charity). At 6 weeks I feel almost normal, back to gym. Dr. Hoffman is an excellent surgeon, friendly and forthright manner, responds to questions most helpfully and was just superb overall. Could not have been better.

Dr Amara Burney is a jewel. There are also some very good Doctors across the hallway. Medstar has…read morePrimary Care, Orthop and Physical Therapy It is really, really, really hard to find a good and solid Primary Care Dr. I am so lucky that I finally found one, Dr Burney. She listens to the patient, provides reasonable recommendations and is not bossy. She took the time to review all factors.

Let me start by saying my first visit with this doctor was amazing…read more However all interactions after this were not with the doctor and instead with office staff. --- I had to contact the office multiple times for lab and x ray results but dismissed this as a fluke --- For my follow up visit, where I needed to talk about my medication management and current pain levels I was denied access to care due to my need for ADA parking which was limited due to construction and damage in the parking garage. I tried for two weeks to make a complaint to corporate and they have not returned any of my calls to ensure that I have what is needed medically for my care. They couldn't even pretend to resolve it by saying if I pay this unfair fee I can be seen right away ---- I arrived 20 minutes early but was unable to locate handicap-accessible parking to fit my vehicle due to construction and blocked spaces in the nearby garages. While searching for parking, I called the office around 10:00 a.m. to inform them of my situation and ask whether I could still be seen by being worked in or did they want me to reschedule. I was transferred between three different call center representatives before finally connecting with someone. I have attached a photo I took today because I had to return to this same building to see another provider. The spots are still blocked off and not van accessible to allow for access for a person in a wheelchair like my son. By the time I found a parking spot at 10:20 am, I was told not to come in by the call center staff and that I would be charged a no-show fee, despite being on the phone with their call center for over 20 minutes trying to get help. At no point did I attempt to miss the appointment, I was actively trying to attend and communicate with the office because this is important for me to try to get a handle on my own health care. I explicitly asked them to put me through to the office and verify that I could not be seen. I was told no one answered the phone and also that they answered and said no... contradicting what the office manager later said. When the office manager, Jasmine Jackson, contacted me the following day, she stated that the office would have been able to see me had the call center communicated that I was waiting outside, but I was told not to come in by them even though I explicitly asked to be seen multiple times. Jasmine went further to blame me, suggesting that I should have parked in a lot a few blocks away behind a Tiffany's store. I am not familiar with the area, and I chose the two garages nearest the building and then street parking, because I was concerned about my ability to walk farther with my adult son, who has limited mobility and is difficult to push in a wheelchair, especially given my own back and extremity pain that limits my ablity to walk long distances. I also spoke with Kelly in the business office and Stacey in the call center, both of whom said they would follow up with me regarding this issue. Neither has contacted me as promised, demonstrating a continued lack of responsiveness from the office. I am concerned now that I have been abandoned for care because they are prioritizing this no show fee for an appointment I begged to attend as soon as I figured out how to safely get my son and I inside over my actual health status, knowing my medical condition impacts a vulnerable person who relies on my care.

This review is based on my interaction with the front desk. I never got to the doctor visit stage…read more First, the woman behind the desk was rather cold and rude in the first place, but not everyone is warm and fuzzy in the doctors office. But after I handed over my ID and insurance card, I was told to take a seat which I did. The ladies behind the front desk were speaking to each other but I wasn't listening until I heard "chin Chong, chin Chong"... which raised my hackles. I looked up from my phone and said, "are you serious?!" To which one of them asked, "why are you listening to us?... or something to that effect. I said because you're loud enough to hear and I find that horribly offensive. One woman - the one that was originally rude, said something with a rude, sarcastic smirk but what was most horrifying is that they were outraged that I had heard them. I, admittedly, became quite loud myself. I am afraid I can't help it when I'm emotional, but I take racist offenses quite personally. The office manager took me to her office - where I had originally refused to go because she seemed to be blaming me for the incident rather than her employees. But I turned around and went back because I thought maybe she could put me at ease about what happened and I am in a lot of pain and have waited a long time for this appointment. The office manager said that I was the one that was out of line by disturbing the other patient in the waiting room. There was a woman who did express her disdain at me for being loud. Again, sorry, not sorry. The office manager said the office had recently gone through a training about ethnicity and they were well aware of how to behave, and one of the women at the front desk was half Asian and she was retelling a story and that's why those words were used. Sounds like a decent explanation but I still don't want to hear it. Again, I left work for this appointment that took over a month to get. I don't want to hear people mimicking the sounds of what they think Asians sound like. I just need an efficient front desk to sign me in and behave professionally. If I did this in my office, I would be let go. No matter the back story. And at some point the office manager made it a point to tell me the doctor I was about to see was Ethiopian, which seemed strange to me as well. I don't care where she is from as long as she is a graduate of a medical school and works to help me feel better. Race and ethnicity doesn't play a role unless you're saying loud mimicking noises in the office space. The nurse who eventually took me back to a room was kind and very professional. And she seemed sorry to see me leave, but once seated in the doctor's office alone to think, I started to cry because I felt humiliated and belittled. I left the office and hope another doctor is able to see me soon. I would like to hear that this office is doing office etiquette and professionalism training along with their training on racism.

My New Patient visit with Dr. Firestone went well, as his hospitable demeanor & skilled insight was…read morevery beneficial. Specifically pertaining to a previous procedure I had to the present art of technique & care. Dr. Firestone's comfortable patient care mannerism, to his wealth of knowledge & experience impelled me to move forward with my services. For one of my two lesser procedures, Dr. Firestone stated he could probably take care of same day. I opted to make an appointment, yet appreciate him being proactive. *State of the art X-Ray machine *Quick follow up from the Surgical Coordinator *This location is right across the street from Sak's, a block away from the Friendship Heights Metro Station - Red Line. A kind thank you to the front office & medical staff as they effortlessly contribute to providing an essential & caring environment.

I rarely write reviews but have been so pleased with the excellent treatment that Dr. Lee…read moreFirestone has provided that I am motivated to share my outstanding experiences with others. I initially saw him for orthotics. Dr Firestone was tireless in making sure that the orthotics were exactly right and called the manufacturer numerous times to have them modified until they were right for my foot. I also saw him for a painful toe. His treatment quickly and gently resolved the problem. Most recently a neuroma was causing pain and hindering my ability to take the long walks that I love. After carefully examining my foot and my orthotic Dr Firestone felt that a modification to my orthotic would help resolve the problem. Dr Firestone personally sent a picture to the orthotic manufacturer detailing exactly what he wanted done. He will contact me when they are ready. I know from my previous experience with him that he will not be satisfied until " he makes it right for me." Dr Firestone' s expertise, empathy and tireless pursuit of finding the best treatment for my foot problems has earned my kudos and deepest thanks!