My dry cleaner on MacArthur recommended this little tailor shop when I needed some hemming and stitching done. I took 5 pair of pants, each with a note pinned to it explaining what needed to be done. When I dropped off the order, I explained each note and showed what each pair needed. The lady didn't seem to speak great English but she followed along and even put blue tape on each seam that needed reinforcing and each hem. That was late week before last. She quoted me $20. After not hearing from her, I called several times Saturday, Monday and today -- no one answered the phone. So I went by to get my pants tonight ...
At first she couldn't find them. She had me look through the ready orders, no pants..she checked the pending orders..no pants. So she told me she'd look for them tomorrow..like I should leave. So I just kept saying they were supposed to be ready this past Saturday and they must be there. Finally she found them not hung up but crammed in a basket with a bunch of empty bags on top of them.
So, she tells me it's going to be $35 because she had to do all this extra work. I tried saying we had gone over the notes and she'd put blue tape on everything and why didn't she call id it was going to be extra and why does no one answer the phone. She ended up yelling and screaming at me about how hard she worked, etc and $20 was not enough. Well, that's what she quoted me!
So, she ended up yelling at me more and insisting I pay almost twice what she quoted me , grabbing my pants and going and hiding in the back room!
So, I called the police! A wonderful Irving officer came out and she was yelling telling the same story. He ended up talking to her relative who speaks English on the phone and I paid $25 and got the hell out of there, with the officer's permission. He stayed to talk to her.
If they had bothered to call and let me know it would be more...OR called to let me know my order was ready...OR answered the phone one of the many times I called during their posted business hours ...OR not wadded my stuff up in the bottom of a basket...then maybe I could be more understanding.
Long story short....DO NOT take your business here. read more