I have been coming to this lady for about 2 years and referred my family to her. Recently, I took an evening gown to her and showed her the places that felt too tight and what was too loose. She pinned what needed to be tightened and drew with a chalk where she needed to loosen. When I came back to pick up the dress, the same places felt tight, I tried to bring her attention to it and she got very angry. Started yelling at me immediately. She insisted That I had told her to take it in a little and that was what she did. I tried to explain what we discussed the previous time and she wouldn't listen. Told me something was wrong with me and that I'm crazy. I told her it didn't make sense that I would ask her to tighten an already tight area. And she refused to believe she drew anything with chalk. I asked her if she made alterations before or after dry cleaning the dress. Lo and behold, the alterations had been done after dry cleaning the dress which means they cleaned off the lines along the seams that she had drawn indicating the area needed to be loosened. She still refused to believe me and kept yelling at me. As she was yelling, a couple came in for alterations but seeing how tense the place was, they left. She cost herself customers because she was being so rude. She told me that I BRING TOO MANY CLOTHES FOR HER TO CLEAN/ALTER. I couldn't believe that that was a legitimate complaint from her. Especially because up until now, we'd had a nice relationship. I was so angry. I was brought to tears out of sheer frustration. By that point, I had had enough and we spent 30 mins yelling at each other. All the while she said she was too busy to do anything else to my clothes. Sometimes she would walk away and work on other things while ignoring me. So I would sit and wait for her to come back to the front. I was not about to leave without her fixing my dress, a service I had already paid for. I was just as relentless as she was and she finally agreed to fix my dress while yelling at me to go away.
Every other time before this, she had been respectful with a sweet voice. Today, she just switched up on me, yelled at me, and taunted me for crying ("are you gonna cry again?" She said as we were arguing). She also talked about me to another customer that came and I told her I would not accept that behavior.
She is not a kind person. She will be nice one day and turn on you the next and everything will become your fault. I no longer recommend her to anyone and will never be back. My sister also told me she spoke to her disrespectfully the first time she came to her. Beware, she is not a sweet woman. You may get her evil side tomorrow. Read the other negative reviews and you'll see an obvious pattern.
I've written this review right after the experience described above. She told me to come back in a few days to pick up the fixed dress. After reading other reviews about how she damaged their clothes, I hope she does not do the same to mine out of spite. I'll be posting an update after I pick up my dress read more