I normally never write reviews but the unprofessionalism in this establishment is horrible! I came…read morein for a routine eye exam and was told I would be charged extra to get a contact prescription out of pocket and just glasses prescription was covered. When I asked what the difference was they couldn't give me an answer the tech just said it changed about 3 years ago and they charge separately now (specifically this practice only have never heard about it anywhere else) the tech preceded to laugh when I'm asking questions regarding theses "charges" and tells me "I'm so young" almost trying to dismiss my questions I'm asking like I'm too young to understand. Definitely wouldn't recommend coming unless you want to pay out of pocket for extra charges and get talked to like you're dumb.

I have been a patient of Dr. Durkin for about 10 years. He is a great eye doctor and a great…read morelistener. He doesnt rush me through like I'm just a number. He advocates for me with my insurance to make sure I am receiving the eye care that I need. I trust Dr. Durkin and wouldn't go anywhere else for my low vision care. The office staff and optical department is top notched and very helpful. Never once has anyone been rude or treated me poorly!

I received the best of care from Dr. Piper. She is very thorough and explains everything. A very…read moreknowledgeable and compassionate Doctor who helped me with dry eye problems. Dr. Piper takes retinal photos with an instrument, so most of the time it is not necessary to get your eyes dilated unless she sees something in the photos. She explains everything in the photos to her patients. Her staff are very helpful and kind. They are knowledgeable about the types of lens, frames and prices. I would highly recommend Dr. Piper and her staff for all your eye care needs.

The staff were very friendly and helpful. I really liked my doctor and I felt my exam was very…read morethorough.

Poor rating ....no respect for patients, their time or intelligence, the doctor ...I think he was…read morea doctor (if he was a doctor) finally came in ....one hour and 45 minutes late ( after I rushed to be on time) in his street clothes..I thought I waited for him to go to lunch and come back..told me all his patients got the attention they needed. He and his staff have obviously used this line a lot. Then the doctor said he is not a doctor, he is more than that. I thought I should get on my knees and pray. This guy has a major problem with his ego... Someone with an ego like that , can not possibly be thinking about me or my eyes.... Dr. Stephens gets the lowest rating as a doctor

I've been going to Riverside for a few years now. Just went today because I sat on my glasses. Both…read morelenses popped out, the frames were bent and the ear pieces were bent. I figured without a doubt I would need new frames. I showed them to Bill and he said give me a couple hours and I'll give you a call. He called within a couple hours and said your glasses are done. Went to pick them up and he said "No charge, Happy New Year." You can't beat that. I've been there a few times before and have always been taken care of in a courteous manner. I would recommend Riverside in a heartbeat.

I've been going here for many years and appreciate the fantastic service and friendly atmosphere…read more Bill Sabo the optician is very knowledgeable. This business has a great selection of high-quality glasses for reasonable prices.

Patana was very helpful and was able to help me get my contacts. The facility is very clean and the…read morehe environment is pleasant. Thank you Theeyesite!

I have been to this practice 3 times. Yesterdays visit in their new office was wonderful. Staff is…read moreefficient and friendly and Dr. Hazelwood asks questions and is genuine in her explanations. She really gets to the heart of the issue and my concerns and fixed my problem to what would be most beneficial for my situation. I would recommend her and her practice to everyone.

When I went in for my checkup at the Green office in May, I had no idea that in October, I'd still…read morebe struggling to get a pair of glasses that I could comfortably wear. In May, I had two pair of glasses that fit me perfectly. By the time I finally gave up on Handel Vision, I not only had no usable new glasses, but the old ones were ruined as well, all the result of information withheld and a couple of plain old untruths. Dr. Slavik told me I needed to get new glasses, as my eyes had changed significantly. In spite of already being in the middle of some personal issues, I went ahead and ordered glasses. To make the transition less nerve-racking, I ordered the exact same make and model (plastic) frames as one of the pair I had been wearing. Things went south early when the completed eyewear arrived with wired nose pads installed. I had them send them back and when the replacement pair came in, they could not fit them to me properly. At this point, Dr. Slavic told me they could simply pull the lenses and put them in my old pair and my problem would be solved. Well, they did that and they ruined my old pair, twisting them out of shape. Even putting the old lenses back in did not salvage them. Well, at least I still had one old pair I could wear. However, the prescription in those was extremely old. Optician Sandy told me that they could create new lenses for them and they would not change the fit by doing so. Foolishly, I agreed to this solution. Needless to say, when that pair came back with new lenses installed, I didn't even need to put them on to see that they were completely ruined. I went back and forth with their optical department for months, including ordering (on my own) another pair of frames of the same make and model they initially ordered for me, and having them make completely new lenses for them. Again, they could not adjust them to fit comfortably. I spoke with the owner of the practice (Tom Handel), and he promised me they would resolve things. He had me go to the Fairlawn office where the head optician again was unable to resolve the issue. By now it was October. The whole process had engulfed my life... as, of course, seeing is pretty important. Out of desperation, I asked Dr. Handel if he could recommend an expert in the NE Ohio area that could help me to resolve my issue. The only response I got was to go back to his optician and try on more frames (and of course make yet another purchase on top of the ~$1000 I had already spent). I kick myself continually for going back to this place repeatedly and actually expecting to get my problem resolved. "The definition of insanity is doing the same thing over and over again and expecting different results." My mental health has suffered since May, but I am finally starting to regain it having "cut bait" with this outfit and going elsewhere. If you want to remain sane, do yourself a favor and find just about any practice other than this one.

We stopped in to check out glasses for our little one and we greeted and helped by Ethan. He was…read moreimmensely helpful and friendly. I highly recommend visiting him! The selection of glasses for my little girl was also very good!

It's unfortunate these other folks have had bad experiences because mine have been phenomenal! I…read moreand my 9yr old Daughter both got glasses here and from set up of appointment to getting the glasses, I had literally no complaints. Processes were quick, everyone was friendly, they had a good selection, and were fair with pricing/payments! We will be back :)

i've been going here for 15 years and always get great glasses. never have any issuesread more

Everyone was so friendly and helpful at the Green office. The equipment was very modern. My…read moredoctor, Erin took time to go over the data with me and explained the pictures and data. She suggested some things to make my eyes feel more comfortable when enjoying the warm and dry weather. Very professional staff. I will definitely be going back for future eye exams.

Great staff and service! Helped me out very quickly with 2 different eye injuries. Loved them so…read moremuch, I stuck with them for my exams and glasses from now on!