Best Nurse around, really knows how to make a patient feel comfortable. Has the voice and touch of…read morean angel. You can't get better then this ol' gal. Smart as a whip and she can cook and bake too! She's the total package.... Aims to please, thanks Katrina for all you do!

Office experience 7.5/10 Office decor 4.5/10…read moreNurse experience 8/10 This is a hole in the wall clinic experience. Came for a TB test. Paperwork and payment was quick. Wait time seems reasonable. Would go here again if in need of a random non urgent visit.

I would give them zero stars. My daughter fell and I needed to take her to an urgent care with…read moreimaging. They refused to even see her because "she is too young." She is six years old.

Have had nothing but problems since coming here in January or 2023. Originally came for eczema…read moretreatment and after my first visit the doctor "forgot" to send my prescription in and I was completely forgotten for 4 months until my eczema flared up so severely I had to contact them again and ask them to fill it! I went in again in June of 23 and was seen by a PA, Shawn, who was very nice and helped me get started with Dupixent's QuickStart program, as well as an emergency sample to help calm my skin. However, 3 months later I was dropped for some unknown when I moved from Visalia to Exeter even though there had been no change in my insurance. In addition to this I was also unable to fill my normal acne prescriptions as well. I was told the person originally running it moved so that patient volumes had increased and Shawn couldn't see me, no big deal. When asked if they could simply refill my prescriptions over the phone I was told I had to come in (even though I was already approved for the Dupixent in Nov) so instead I booked another appt with Dr. Lutzker who happened to be the next available. I left work early and when I showed up for my appointment I was informed he had left for the day and that the staff forgot to call me and inform me-thanks! Not only did I have to take off work, drive from Exeter to Visalia, but now I had to do it a second time because they forgot to call me?! Fast forward to my appt with Dr. Lutzker. He was incredibly rude and did not once let me speak or inform him of my problems or concerns. It was so bad that even his assistant apologized when he left the room. Not only did he completely disregard my request to fill my prescriptions, but he sent me home with 7 new ones! Why? Why is that necessary when 1) I already informed him I had tried them and they didn't work and 2) I JUST wanted a refill!!! I was told to come back in two weeks and if it didn't work I could have an emergency kenalog shot even though "it is incredibly bad for women." Then why prescribe it to a woman?! Having already received one from a previous doctor at another practice, I had no interest and instead asked for a sample of the dupixent, since I had received one at Luxe prior to getting approved for the medication from my insurance. I was told no. Fast forward to my next appointment with Dr. Lutzker again, and I was informed that I was approved of my prescription back in November, "and why didn't I say so?" I DID! He had just interrupted me so many times I couldn't actually say it! But at least I could finally get some relief and get my shot I knew that worked-or so I thought. So it was sent in to Walgreens for pick up. I drive there to pick up and was informed it was not sent. I called the office and they informed me that they would send it right over so again, I drive across town to Walgreens the next day because it's the only pharmacy that carries it but again, nothing. After going back and forth with them, I was finally put into contact with Devan, their patient coordinator. At this point I feel as though she knows exactly who I am because I have called with so many problems regarding my prescription during the first time when I was trying to get approved. I last spoke to her two months ago and she assured me she would take care of everything and help me get the treatment I need. Since then I have not heard a word. At this point I give up and am going to seek care somewhere else. I work for the state and have the best PPO plan they offer, my insurance is not the problem, this office is. Hopefully they can get their act together soon, a patient shouldn't have to beg for treatment! Posting this review so others can save their time and money and find providers who actually care about their patients.

I was a new patient dealing with pretty bad psoriasis. I went to LUX two times. Both times I was…read moretreated by a Physician's Assistant. Never saw a doctor. I won't go back.

I have only great things to say about Immediate Care. The staff are professional, helpful, and…read morekind. I truly felt they cared about my health. Angelica helped me with a referral and took time to talk to me about it. Dr. Mike took time to listen to me when other doctors didn't. I'm finally getting the care I have been asking for because Immediate Care employees cared. Thank you!!

Very efficient and Anthony, the physician's assistant was very caring and attentive, asked the…read moreright questions and guided me in the right direction. Front staff was always helpful.

clinic was clean and front desk staff were very nice. nurse and doctor oscar were very caring and…read moreeverything was smooth and easy for me and my spouse who were walk in patient . we had an amazing care and highly recommended this place

Every time I have come in to be seen, the lobby is always clean…read more Jessica is always nice and helpful at the front desk. Jade and Jeanette in the back office are awesome The provider S. Johnson is very caring and answered my questions. I just want to share the staff provided good quality care and that is why I come here when needed. Keep up the good work

Holy Moly! Compassionate Care is the single best home care service in Visalia. I'm a 65 year old…read morewoman with an above-knee amputation. I'm currently in a manual wheel chair with a smart drive--and every time I hit a bump outside in it, I was getting dumped out, unceremoniously, into the street whIpsy taking my wee dog out for walk. This was happening about 3-5 times a week and when my physical therapist (Drew Branch: he's awesome) heard about it, he did some kind of magic and now I'll be getting a brand new, safe, appropriate-for-my-needs wheel chair! I've got significant damage to my arms from falling, and I'm looking at serious neck surgery. I really can't manage any more damage to myself. Whatever your need, in my experience, Compassionate Care looks at you as a whole person and not just another check to be marked off. I'm so grateful for the excellent care and support I'm receiving. CC has already made my year better! Happy New Year, still, to everyone!

I want to start of by saying I have been going to compassionate family health since 2018 after…read moremoving to Visalia. Initially I had no issue with Dr. Soloniuk-Tays (despite hearing horror stories) I never had any prior issues & thought she was great at addressing my needs. Brenda Kent was my absolute favorite, kind & COMPASSIONATE, always listened & patient (sadly she retired). Since Brenda retired this place just seems to be falling apart. I've experienced so many issues with them never answering the phone (if you are a patient I know you can relate). Their voicemail is always full & they seem to be having a revolving door of new staff (I'm sure that there's a reason they can't keep their staff). I stopped feeling heard & felt like visits turned rushed & like I was just another insurance claim for them to bill. I recently had the worst experience I have ever had with any "professional" establishment. I still can't believe the way their staff (office manager, front office staff, & Dr. Soloniuk-Tays) treated me as I am dealing with a stress-related disorder & post-partum depression. They were extremely rude, unprofessional, & HEARTLESS (anything but COMPASSIONATE). They tried to say I was confrontational for simply trying to explain to them what I needed and because I called them out on a mistake THEY made & refused to take accountability for. Dr. Soloniuk-Tays straight up told me there was no diagnosis or documentation of a diagnosis I was given by her staff & they "lost" copies of important documents I needed. She was so condescending & rude, trying to belittle me. They had the nerve to laugh at my face as I explained to them how I was at a vulnerable time in my life dealing with some horrible medical challenges with my son and my own mental health as I was dealing with their cruel behavior towards me. NOT COMPASSIONATE as they claim to be & I honestly felt discriminated at that. I've spoken to several people who confirm that these facts are in fact true about this place & their staff & I advise you to leave now & don't stick around because you are just not wanting to start over with someone else (like I was). There is good doctors & good people still out there it goes back to simple human decency & empathy more than anything & I feel bad for all their patients specially all the elderly ones they treat hopefully they can advocate out for themselves & leave asap if they're also experiencing issues. I will pray for these staff members & this place because I am not EVIL like they are and I hope that things get better for them because their patients deserve the best possible care

I love the doctors here. The medical assistants are great as well. Hard to find good pediatricians…read morein the area and that's why I've stayed with this office. But the front desk receptionist/staff could use a class or two on customer service. Every time I call, it feels like I'm an inconvenience for her. I dislike her tone/attitude and just sets the mood for the entire appointment or phone call. Like others mentioned, you can stand there starring and there is no acknowledgement. I understand if you're on the phone, and can't put the phone down to talk to me (common sense). A simple smile or hand gesture to say it will be a minute would suffice and go a long way. Still trying to figure out if it's worth dealing with the front desk staff in order to have a good doctor.

I truly love the drs at pine pediatric. They are friendly and attentive to the patient needs. I…read morehave to say though, that the receptionist at the front is so rude. I always feel like she ignores me and does not want to be there. She is short with me and doesn't answer all of my questions. I hope they change her soon or I will consider going elsewhere.

I have been going here for a few years now & I can say that everyone working there are very kind &…read morecaring! Just what I need when I need immediate & routine care! My Dr. Is amazing as are the other 4 Dr's. I have seen. I don't think you can go wrong with whichever Dr. you have or get! They're all wonderful! Great Dr's.,& staff work @ Riverway Medicel Group!

I give Jarod 5 stars. He is incredible and such a great provider. Would recommend everyone to him…read more The front desk, I would give -5 stars. Unhelpful, no sense of urgency, and quite frankly needing to be replaced. It's unfortunate that you can have such excellent care with such incompetent administration.

I ran out of my blood pressure medication and with the pharmacy giving me hassle of getting an…read moreupdated prescription from my primary doctor, I got desperate and came here. I went about 3 days without my medication and my blood pressure began to spike. With my doctor being in the bay area and me being in Tulare, I could not physically see my doctor. To my pleasant surprise, my visit went very smooth. From filling out the forms, to addressing my needs for a prescription. The doctor gave me a prescription for 30 days (plenty of time to see my primary doctor). I was in and out in about 45 minutes. My prescriptions were ready at CVS within the hour. Care quality seemed on point. No issues, no problems.

This place is absolute garbage. The staff doesn't know what they're doing, and it's honestly a…read morewaste of time. I hate the fact that I had to come here and waste my time and money!