Does this place have potential? Absolutely! Has it reached that potential yet? Absolutely not. Wanting to eat somewhere different we decide to give this place a try. We go in and see a mostly empty restaurant. After awkwardly standing there for awhile a girl tells us from the back of the room to sit where we want. We head towards the back and sit at a large booth with a sticky table. We sit next to some guys playing poker who we find out later were the cooks. The girl comes to take our order. She seems indifferent and disinterested we tried to order a tamale plate but were informed they just ran out of the last batch strike one. Instead we order a enchilada plate, a Texas burger, chips and salsa, and chile cheese fries. While we waited we got to see some pretty unsavory things. We got to see a staff member taking some selfies, texting, incredibly slow service, and horrible horrible wardrobe malfunctions! Honestly, I will cut you a break for texting and selfies but you are in a professional place! Do not come to work with unflattering summer tops with parts of you hanging out. When you go eat out with your family you want to see waitstaff looking clean, kept, and sharp! It's very unfortunate to see parts bouncing out of the clothes. If I were a manager, I would have sent that individual home so quickly. I think maybe a dress code of sorts is in order because it appears that anything goes.
Beside all that the bell was rang several times, we see our food, our food saw us! We were so close yet so far away! Many minutes later our food finally comes. The chips and salsa were delicious! I can still taste the tang of the salsa on my tongue! The chile cheese fries were pretty delicious too! I typically prefer to eat cheese sauce on my fries, but I didn't at all mind their shredded cheese. The burger was quite tasty as well! However, after this flow of good news I must head to the bad. The enchilada plate... The beans were hard, the enchilada was stiff (mainly hard as well), and the tomatoes were rotten! When the girl finally decided to come check on us again all the food was gone except for the ickiness of the enchilada plate. How was the food she asks? Well the tomatoes were rotten on the enchilada plate (and she could obviously see it pretty untouched) "oh I'm sorry" she says and she walks away. There was no, would you like to try something else or can I take this off your ticket just oh I'm sorry as she walks away. This girl has a lot of customer service training needed. It's just the fact of the matter.
So tips to the restaurant:
Keep it clean. There are many staff members available to make sticky tables sparkle!
Maybe enforce a dress code.
Inform waitstaff rotten tomatoes aren't normal.
Check the bathroom the entire hour or longer that we were there, there were no paper towels in the men's or women's restrooms and the soap was out in the men's bathroom.
You have some good items on the menu, if you can fix the bad, the good will shine! read more