The staff at West Mitsubishi dealership is top notch professional from ownership to sales etc !!!!!…read moreall the way down the line from the initial car search to the moment of purchase A++++ car buying experience. Manny & Gary thanks alot for all u have done. Love my new car. I would suggest that if anybody needs a flashy Mitsubishi vehicle go see Manny and sales staff at West Mitsubishi Orland CA. Gary and his staff uphold the chore values honestly is the best policy and there was never a point I felt pushed into the purchase by Manny or any of the sales staff.

While i did have a specific vehicle in mind, which indeed makes the process more complicated, the…read moreproblem was when all was said and done, I wasted five days of time and $60 on these people (gas money. Live out of town). I told them EXACTLY what I wanted, what the situation was, etc. I was assured by no less than 5 people that they could do what I wanted. I am not upset that we couldn't work out a deal. I am pissed because they knowingly wasted my time. I talked to people on the phone, filled out an application online, filled out a second on the phone. Never got a phone call back. Called them back myself, only to be told they would NOT pre-approve and we had to come in. We came in only to basically be told to go home and wait until Tuesday (this was Sat,) because the finance manager was off the next two days. So we waited. No phone call on Tuesday. We call them and leave direct messages with two people. 3 hours later... no return calls. When we finally did get a hold of someone, they told us that what we wanted to do would not work without a huge monthly payment. He gave specific reasons why based on mileage and vehicle age. Did he go home on his days off and study up? Here is my question: If you KNEW you couldn't do what we wanted under the circumstances, why didn't you tell us that on Saturday instead of putting us off for several days and then ignore us? It's not like you didn't know the outcome on Saturday. Thanks for wasting our time by lying just to get us in, then pushing us out the door with ZERO answers and no help, and then ignoring us when we tried to follow up. Very unprofessional and frankly, rude. Had you been honest and returned calls, we probably would have considered another vehicle and tried to purchase from you. Your customer service, and more importantly, your integrity is sub-par. Treat people better. Stop saying "yes" just to bait people into coming in. Try being honest.

I had a great experience with this dealer, especially working with Bernie. I would highly recommend…read morethem whether you're looking to purchase a car or consign one for sale. I live a couple of hours away, but Bernie was very accommodating with my schedule and made the whole process easy. I purchased a classic car from them, and everything Bernie described was exactly as represented -- honestly, the car exceeded my expectations. I'm extremely happy with both the deal and the overall experience. Thanks again, Bernie!

These guys are great. They posted an f150 king ranch over the weekend. I called them first thing…read moreMonday morning and let them know I would come down and pay cash during the week. I live in Auburn, CA and work in Sacramento. I wasn't sure what day I would be able to get down there. Tod knew I was serious about purchasing the vehicle and held it for me on my word. I was up there, check in hand, three days later. I could not be happier with the truck or the service I received at New Autos Inc. if they have a vehicle you are interested in, give them a call. You will not be disappointed.

I live next door to Once & Done. I was forced to listen to the owner blasting music at an insane…read morevolume for hours and hours, when no one else was even there on his property. The windows on his disgusting, shabby building are broken as well, so sound is not filtered like most normal people's establishments. It was 6:00 in the evening on a weekday. For most normal, decent people that means being tired. Wanting to have the basic decency of a peaceful home in a hard world. I pay my rent, I don't bother people. I am not doing anything to harm anyone. I just want basic respect that I give to others. I walked over and at a polite physical distance, I politely told him I live next door to him and that he can do whatever he wants but could he maybe just listen to his music at a more normal volume. He was belligerent to me, screaming at me and bragging about what a nice person he is and telling me that I am not nice because I am demanding him (which I literally did not do since that's not what the word actually means). He started whipping his towel in the air at me and screaming to get off his property and told me that I must be lazy since I'm sleeping at this hour. I told him politely and calmly that I wasn't sleeping. Unbeknownst to him, I was actually physically unwell and trying to rest in my home that I pay rent for. The owner of this business is obviously someone who does not care about community, does not care about basic common courtesy, does have basic communication skills, and doesn't feel that he owes basic human respect to his neighbors who live where he conducts his business. Judging on the other negative reviews on this page, this person clearly has a reputation for this kind of behavior. It's embarrassing for grown adults to behave this way. It only goes to show how the education system has completely failed children who grow into nasty adults like this. And it's a display of the bully culture of this country just getting worse and worse. People used to have community. Not so much anymore, because of grown men like this who lack basic values and who act like disrespectful teenagers. Bullies like this don't realize that they wouldn't have a business if it weren't for other people. And that very, very simple acts of kindness actually bring you in customers. He didn't have to be belligerent. He could have simply been polite. But, he's the type of individual who makes crude assumptions about random people. I wouldn't do business with someone of such sordid nature.

When a cash paying customer calls and asks about the status of their dmv, paperwork and title, you…read moredo not yell scream, call them idiots, tell them you are tired of dealing with idiots like them and hang up on them. Aggressive, unprofessional and acts like somebody hopped up on some kind of drug. Stay far, far away from this shyster.Who will completely ignore you?The minute the ink on the paperwork is dry. Still have not received the car fax that I asked for. We'll not be contacting him again.We'll be contacting an attorney.

I bought my first used vehicle in a decade from Ideal. I was a little anxious already since I've…read morebeen used to the ease of brand new cars. I found a truck that I loved and I got a fair deal from Tyler so I left happy. The next morning I got in my shiny new truck to go visit my family and not only did the check engine light come on, but there was also a horrible squeaking sound coming from the engine that wasn't there when I test drove it. I felt defeated. I planned for the worst and figured this is what I get for buying used. I planned and prepared to fix it myself, but a friend talked me into calling the dealership. When I talked to Tyler there was no question. They were going to fix my truck and make it right. He stuck to his word and my truck now runs like a dream, it's sporting my flamingo decal, and I'm happy as can be! Thank you to Ideal for a wonderful purchasing experience and I highly recommend going their for your next vehicle. They'll take great care of you!

My wife and I recently purchased a used vehicle at Ideal. About ten days after making the deal we…read morefound an engine problem. We had it diagnosed at a local shop and were informed it was going to cost us a lot of money. I called Ideal and told them about the issue. Honestly, I expected them to say "as is" and hang up. Instead, they said "we got this". Three days later, problem solved. We are beyond happy with this company. We got a great vehicle at a great price, and the folks at Ideal were there when it counted. I recommend Ideal to anyone seeking a good used vehicle. Ideal stands for integrity! P.S.- Ask for Tyler. He won't steer you wrong.

I was drawn to Chico VW by the care that was shown for me personally. My inquiry about financing…read morewas the start of a beautiful relationship. The owner, Mark, made it his mission to find me the lowest possible payments, even when it looked impossible for me to buy or lease. And just like Rocky Balboa, he was a champion in making my dream come true. I hadn't read the website description about his dedication to customers or his goals of providing an enjoyable experience, but this is how he came through. I was treated like family by all of his staff, including Brandon, Taylor, and Hailey. They patiently provided a seamless, enjoyable experience, focusing on my immediate needs, making sure I had all my questions answered. Chico VW provided excellence and stellar customer service. You won't find another dealership like this.

Not impressed. Love the car I got from them. But that was…read morein APRIL and it is now OCTOBER and they have not figured out how to get my vehicle title or registration to me. I don't even know if my car is in my name yet. The vehicle's registration ended in July and it is now 3 months past and I could easily begin to get pulled over now for lack of sticker. This team has been slow - and nice - but slow and doesn't seem super adept at their job.

They let me take a Camry that I was interested in to a mechanic to get it checked out which was…read morereally cool of them. The mechanic said there was a transmission leak from inside the bell housing (which could have cost me a pretty penny) so I decided not to buy it. When I told the salesman why I didn't want to buy it, the manager insisted that I look at the spot that it was parked to see if there was any oil on the ground. At that point I said I was just going to go to which the manager loudly and rudely replied "I'm not worried about selling you a car for $6000 anyways." to;dr: The salesman was nice and worked with us but the owner was not very nice when I decided I didn't want to buy a car from them. P.S that Salesman should work at a better dealership, he deserves better.

I was very happy working with Bob at Chico Top Imports. He's a busy man and can be hard to reach…read morebut he deals fairly and has good prices. I shopped his lot for about 3 weeks until the car I wanted came in and then we sealed the deal. I did not have to haggle, or wait 3 hours while a sales manager tried to talk me up. Bob tells it like it is, it's refreshing compared to big car lots. I referred a friend to him and she's very happy with her car. He moves a lot of cars through that lot on a monthly basis so it is always crowded. On the other hand you're not paying for the glamor and glitz with an inflated car price. I recommend him to anyone who is looking for a used car.

Very informative and pleasant. Made sure to go over all the details and answer any questionsread more

Christine was very kind and helpful, making a sometimes stressful experience a delightfully…read morepleasant one

Went in trying to get a Suv with more room than our Outback, and we told them we had zero down how…read moremuch we owed and credit info. The 5 people i talked to that call 5 to 7 times a day said that was fine just bring the car in and we would be rolling in a newer vehicle. So we get there waste 30 minutes and are told we need $4000 down This dealer will lie to you just to get money, overheard other salesmen speaking to another customer blowing the proverbial smoke up some womans rear about how low mileage cars dont break down and need no maintenance but older cars do. This place is not where to buy a car period.

Recently found a good quality car here. They had a good selection of cars within my budget. The…read morestaff was friendly, Octavio was very helpful in explaining how financing worked and made the experience fast and easy.