TL;DR: From a licensed massage therapist's opinion: Extremely poor professionalism and technique, there is no medical history or informed consent prior to service, I was pinched and had elbows and hot stones directly on top of my spine, I was upcharged for low service, I will not be coming back as a client or employee
I'd like to start this by saying I am a certified and licensed massage therapist, so I'm only speaking from my personal experience at the spa and my knowledge from my schooling. There were a lot of problems with the way my massage was done. Firstly, there was no intake form. There was a small slip of paper asking for my name, contact information, and any areas on my body I wanted to be avoided or given extra care. But there was no question of previous medical history or any sort of medication list, there was truly nothing preventing me from having an unseen medical issue that a massage could have exacerbated. It's extremely dangerous to not ask for medical or medication history, especially for getting a treatment done with varying degrees of pressure, temperature, and chemical changes (chemicals like oils). When my session began, there were a lot of serious issues with professionalism and technique. Firstly, I was undressed down to only underwear as I was told. But when the session started, my massage therapist pulled down my underwear exposing a lot of my actual butt, at least half of it exposed. I had to physically reach back and pull my own underwear back up because I even waited for a second to see if the therapist might realize she could have slipped it down farther than she meant to. I requested a Swedish massage online before my appointment, but when I asked for deep tissue on my slip of paper, I was told by the front desk there would be an upcharge since I would be requesting deep tissue and not a "relaxing Swedish" massage. I said no problem at all, I totally get it. Deep tissue means more effort, more effort means you deserve more pay. But what I got was not deep tissue, and I wouldn't call it Swedish either. At one point, all my therapist did was squeeze the back of my neck and pinched the skin above my vertebrae. It hurt, it wasn't relaxing and it felt low effort. At several points during my massage, my therapist got up onto the table to lean over me or next to me. I have nothing wrong with that because I know there are plenty of techniques that require this. But informed consent is everything and it's one of the fundamental things I was taught when I went to LMT school. There was absolutely no prior consent asked, and even though I have no problem with on-table techniques, it was startling to feel her get up without telling me why when I'm near-naked, facedown on a table. Several times she put her elbow into my spinal column, and I don't need to explain why that's painful and dangerous. At one point she left the room to get hot stones (which in my opinion should have been prepared before the session) and when she came back she burnt my skin and would smack them together all over my back, pinching my skin and making a super loud noise. What made it worse was leaving the stones on my actual spinal column without a cloth or any barrier. I was taught to NEVER leave a hot stone on the actual bones of your spine, as the skin is thinner and more sensitive and prone to nerve damage. I had to shake them off of me. When I left, I honestly felt worse than when I started. I do want to give props to the front desk lady, she was very kind and very sweet and despite me coming in late she made sure I got my full time, and I'm very grateful for her kindness. All-in-all, I came in to de-stress and see if I'd like to work at this spa, and I can say with confidence I will not be returning back here as a client or a potential employee. I was charged $122 to be pinched and lightly rubbed with pain on my spine. read more