If I could leave a negative one I would. Mark is an absolute greedy imbecile who would treat his employees like absolute garbage. His customer service is trash, he would always make his drivers late because the shipments would be a mess and never on time. He doesn't actually care for the customers it's all about the check for him. If you could work for anyone else, please do so. If you can pick another vendor for your medical supplies, please do so. Save yourself the time. read more

They are awful..they use an automated caller for refills..if you try to shut off and get a person, they tell you need to call local office..no one answers ....dont ever use them unless you want to be totally harassed...took weeks to stop.... They refused to cancel my account without dr. Its my account DO NOT USE. Don't want to give any stars. Negative 10 read more

I am a new patient with Lincare Hingham and have been through some very overwhelming issues lately. Fortunately for me, the office in Hingham, MA is only four miles from my home so I can stop by there anytime I need. My first visit to the office I was greeted by two folks who were welcoming and gracious and I met a young man TYLER who was the most pleasant, professional and efficient I had met in a while. I explained my situation to him which is quickly researched my info and went straight to work on fixing everything I needed. This young man is a definite asset to Lincare and their team. Other team members that have been great also are Carol and Kelly. Both attend to my telephone needs with patience and respect and that is hard to find sometimes. read more

I have been waiting 6 months for CPAP SUPPLIES for a faulty machine.it won't last more than 4 hours before emptying the water. I have mailed two computer chips to the Florida office and to the local office in Hinghs.. Teo weeks ago, my sister accompanied me down to hand deliver the chip from the machine. I learned today that this chip taken directly from the machine doesn't have any information for them to download. I really feel that this is personal because I called this summer from Hawaii and was met with alot of attitude. I was in Hawaiu for 2 months vecause mt daughter had a baby, and my husband and I helped care for our grandson while ny daughter worked. I feel very upset because the CPAP machine can't make it through the night, and I haven't even ed any new supplies since the local store in Hingham learned of my long term stay in Hawaii.I am hoping to speak with Jeff Barnard, the CEO for Lincare. I read that he has great compassion for his customers. Well I am one of his vustomers, and I feel very mistreated. Mr. Barnyard, I need your assistance in these matters. read more

Customer service is the worse purposely waited 45 min to find out what time my appointment was tomorrow. Gave up and hung up. This is after waiting a year for my CPAP. It was sent to wrong location with wrong name. Have severe apnea with heart issues. What's a girl to do. Don't waste your time with this company My CPAP finally arrived they apologized to me YA RIGHT. I THINK MY PATIENCE HAS RUN OUT. read more

Negative 2 stars actually. Waited on phone for 21:48 min and still no answer. It's like they give us all the FU finger. I actually called a private company and they were helpful over the phone. The private company, who was not being paid, who had no obligation to help, gave me the advice I needed to keep my wife alive. I have no control over what company gets my orders, but I'm told this is the way of all national companies. read more

Got over billed for wrong amount of quantity, can not reach a person to change it. Amount charged is for $1,600.00 Poor training, listening to long prompts, long holds, ringing then disconnected. Spoke to Billing they told me to call Supplies, they told me to call the local supplier. Long wait times, HIngham office just said, yup, thats what it says. Asked for supervisor, told "Mark" left for the day. Left my phone number for a call back, haven't heard back. Reached out to a Lincare "Advocate", on hold for 13minutes. Do not use this company! read more

Reading the other reviews, mine is just repetitive. The customer service representatives truly seem not to care one bit about customer needs. I was trying to resolve a problem today and actually had a conference call with the insurance carrier and Lincare. It got so bad that I asked right there if I could fire them. The insurance rep accommodating my request. It was bad enough that I filed a complaint with the Better Business Bureau and the Massachusetts consumer protection agency at the Attorney General's office. read more

Their customer service is terrible I put in an order with my doctors approval I heard nothing for a couple of weeks I called they said it was a computer mistake I finally get my c pap machine after 5 weeks of waiting after a few months it was making a strange noise I asked if they could look at it they transferred me to someone who said they didn't service them I went to a different provider it was just a defective water tank which they replaced never going to do business with them again they just don't care read more

Find a different company. My provider has been unable to get info from my SD Card that I sent to them to read because the technology became out dated 2 years ago and no longer transmits from the machine. My provider was told twice the info was faxed - the office never received it. The third time Lincare claimed there was no info on the card! When I called and escalated things to a supervisor I got a huge run around.They acknowledged my 4 year old CPAP machine model and SD card often malfunction but there might be a special way to get data off the card if would I send it again, or deliver it myself. Since they are only open business hours Mon to Fri the distance would require me to take day off.. read more

If I could give this company NO stars I would! They are the WORSt company ever! It is April 16, and I have been trying to get a replacement SD card since January 4th! Numerous and tedious phone calls to them have been frustrating and they do not even care! My doctor called while I was there and literally yelled at them and she said they are the worst and needs to get me out of there! Do not do business with this company EVER! read more

This company has very little concern or sense of urgency to take care of their customers. I have been with them for over ten years. Recently my CPAP broke. It has taken a week of communication between them and my doctor to secure the information to get a new machine. Each time my doctor provides them with the information they request they take two or three days and then request another document. If I didn't call them to follow up they would have just stopped the process without any attempt on their part to contact the doctor or me. It seems they should have known what was required and worked to get what was necessary from my doctor on day one. It will be over a week from the initial request and I still have no date to pick up my new machine. I cannot sleep without my CPAP. This has become a health issue, and there still is no sense of urgency to help me. They are an exclusive CPAP provider in my area under Medicare and I am prevented from taking my CPAP needs to another provider. Their service is terrible. read more

We have been using Lincare in Hingham since my Mom was released from SSH following COVID treatment. The Hingham staff, and particularly Carol, have been great to deal with, twice arranging for oxygen delivery in FLA, when my mom went to visit her sister. They always come through especially during these trying times with high demand. read more

My doctor had sent a prescription for a CPAP on April 6. It's May 27 and I STILL haven't heard from Lincare about a CPAP machine.

This is the worst company i have ever dealt with. My son has been waiting for a month to get his supplies and 3 times calling them only to find out they did nothing to send his supplies .the insurance company is now dealing with these people 0 stars read more

I can not even give this company one star. They have been nothing but a headache for my husband. If you call them you wait on hold forever only to order supplies that they never ship and these people don't care. My husband was in the hospital for just short of a month and the hospital and myself tried to get Linecare to come and service his machine and they never showed up. Another time his machine stopped working for a week and he went into afib because they never sent anyone to service the machine yet again. We also have an elderly aunt who has no choice but to order oxygen from these people and they made her cry the last time she called. This is a horrible company!! If you have another option be sure to take it and run!!!! read more