My daughter and I tried this salon as new customers. Our experience was abysmal. We were not acknowledged for 30 minutes, then placed in pedi chair and service not started for another 20 minutes. Water got cold, no communication. When we finally had the pedicures done, my daughters was like a gel polish change -the technician spent 12 minutes with her - although they charged full price - and I was told they didn't have time to do my manicure that had been scheduled. We will never return. read more

So expensive for very, very mid work. Customer service isn't there at this place. Pretty disappointed

This was without question the worst pedicure I've ever had. To add insult to injury it was also by far the most expensive. Completely unenjoyable. Shockingly bad. Go anywhere else. read more

Best manicure EVER!!!!!! Absolutely in love with the salon. Super clean. Super hospitable. Lovely staff and my nails look phenomenal!!! read more

Lily Nails & Lash - Nail Salons Near Me - Andover, Massachusetts

The service was incredible!! The manager did my nails, and she did an amazing job, everyone was so kind!! read more

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Great job! Had a gel mani done and loved it! Salon is very cute and well put together!

My second time back and Lena killed it both times!! If you're looking for an affordable yet AMAZING place, you've found it. So many choices on colors and conveniently right downtown. Lots of parking in lots or the street. Give them a chance you certainly won't be disappointed read more

Lily Nails & Lash - Nails - Nail Salons Near Me - Andover, Massachusetts

I went there are on a Sunday afternoon. The salon is spotlessly clean and nicely decorated. It is very relaxing. I really appreciated that. Lena did my nails. I had a dip and tips. Sometimes when people aren't good at dips you get ripples in your nails. That wasn't the case at all with Lena. My nails are perfectly smooth and glossy. Exactly how I like them. I also appreciated that she talked just the right amount. Enough to be friendly, but I wasn't in a chatty mood and she didn't talk my ear off. I will definitely go back. read more

Ok so bummed. The place does a great job and they are so sweet and kind. But I booked on their website and the prices they gave me online were $30 for kids mani and pedi, $33 for gel manicure, and $43 for regular pedicure = $106. I got up to pay and they say $120. And I said "oh online it said that these were the prices" and they said "oh well the prices have changed, $35 for your daughter and $85 for you" and I had to pay the new prices. And I realize $14 more in the grand scheme of things it's not that much but when you also include 35% tip, it adds up and is frustrating. I attached the pictures that show the date (today) and what the website says the prices are: read more

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They do a great job and the place is very clean with a professional and friendly staff.

I got a lash lift and tint and gel mani/pedi. When I walked in, I was greeted by kind and friendly faces of the employees. It was my first lash lift ever and Nancy took great care of me. I felt comfortable and cared for during my experience. The gel mani/pedi was relaxing and quality work. Lily Nails and Lash have a strong passion for what they do and treat each customer with great care. read more

Got a beautiful set of dip powder nails. My nails feel thin and natural looking, and the almond shape is perfectly shaped to what I wanted. No sharp or rough edges. Salon was cozy and staff was nice and welcoming. Love all the new color options! read more

My experience at this nail salon is that it isn't sanitary. Although the chairs and tables are clean the equipment and tools that are used are not, which is the m ost important part. I was given a used towel to place my hands on. The e-file used looked like it hadn't been cleaned all week. The file was not replaced or cleaned prior to being used on me. The e-file was covered in dust. The technician picked up a cuticle cutter that was sitting in her box that was used on the previous client. It was not soaked in Barbicide nor did it come out of a package that was sterilized. Also, my hands were NEVER SANITIZED! I question whether the dip that was placed in a cup was not put back into the original container after I left. I specifically went in prior to my appointment to ask if they used a cavitron and if they re-dipped into the container. They assured me that they were. This shouldn't be acceptable to anyone. read more

I came in at 5:45 and she closes at 7. Was turned away. I was a bit let down. Two people were there and two technicians were there. I looked normal, coming from work. read more

It took 2 hours to get a dip manicure. It took 3 people to do the work. The equipment didn't look clean (they were sharing tools between manicurists), and it didn't look they know what they were doing. It appears they are possibly operating a business without licensed manicurists. My former manicurists are no longer there, and these new people didn't appear to know what they were doing (on the job training -- blind leading the blind). I ended up paying $60 for a dip (and polish) and tip manicure. read more

Salon was dead. Service took way too long. Pedi a little rough- not relaxing. Not a word of English which is always challenging. High prices that have been creeping up for last few months. Satisfactory job but for reasons above, I won't go back. I miss Raini Nail girls! read more

Took me on a walk in which is great, and did a thorough job, but- price gauged deceitfully. $33 stated online I saw, after she told me it's $40. When I asked for change for a $10 she said they had none while I could see change in her hands. Sad and unnecessary. read more

Visited this place while in town for the weekend. Went to get a manicure on a sunday. This was probably the only place open on a Sunday morning. Thankfully they sat me down immediately. Manicurist was very pleasant and had a decent experience. Only thing is the place wasn't much of a sight and price seemed modest. Only thing is they won't allow you to leave a tip on a card. I didn't have cash and there was no way to leave a tip. No effort made on their part. Should not be hard for me to give you my $$. Felt bad about not tipping but not my fault. Manicure was good as well. read more

Lily Nails & Lash - Nail Salons Near Me - Andover, Massachusetts

I have been going to Lily's for over a year now and I have always had an amazing experience! They are doing the job very carefully and extremely detailed. My gel and powder dip nails always last really long (much longer than some other places I tried) and I am very pleased with the look & color every time! read more

I have always had a wonderful experience here. The nail techs are always very nice to me and do a beautiful job. Best full set I've ever had, they last a long time and don't pop off easily. This is my go-to salon. read more

I have tried giving this place so many shots but it gets worse and worse. Most recently, the woman tried removing my gel manicure by scraping her nails on mine rather than using a tool. Completely disgusting read more

Lily herself did my dip and she was quick, pleasant and my nails look fabulous. The salon is clean and inviting.

I've had 3 manis here and they were all great. I go during off peak times and am seated immediately. They're not $$$ for a mani! Maybe 1.5 dollar signs. read more

Walked in to get my nails done and they told me to take a seat at a station. Then proceeded to tell me that they were unable to help. COMPLETELY unprofessional and rude. My friend actually got her nails done there and had a terrible experience as well. Stating that they told her, her color choice was a little to young for her. Unacceptable. WAY better salons in the area. read more

Raini Nails has been around for a long time and they still do amazing manicures, pedicures and acrylics. I am always complimented on how great my nails look wherever I go. I have tried other places and none look as good or last as long as Raini's. They use high end products and are very clean. I always recommend this place to everyone. Their staff has always been extremely helpful and friendly to me! read more

Terrible service and very overpriced. This was the fastest mani/pedi i have ever had. The nail techs were grouchy and rushed myself and my bridal party. The pedi took about 15 minutes and the mani about 20 minutes for a french mani. They only put on one coat of polish and my pedi was gone within a couple of days. Save your money, don't bother coming here!! read more

Best mani pedi in town!! Lasts so long and is the best quality. Very CLEAN place. Wonderful people, wonderful service!

I have add a few pedicures and manicures here. The girls are all very nice. I love the massage part of the pedicures. I have given gift certificates for Raini Nails and the recipients have loved them. They are hooked. Friends and I GF day- manicures and pedicures and Martini's read more

I've come here several times and had wonderful pedicures, but the customer service today was definitely sub par. I entered requesting a pedicure and eyebrow wax. The receptionist (owner?) rolled her eyes at me when I requested the eyebrow wax. She asked if I was willing to do the pedicure first, and then she would wax my eyebrows, which was fine with me. Another employee gave me a terrific pedicure. At the end, she stated that they had forgotten to heat the wax. I offered to wait (rather than head to another salon). After a few minutes yet another employee came out and told me to go (with little explanation). The owner (I believe) never reappeared. So, I paid and left and headed to another salon for an eyebrow wax. Despite the great pedicure. I won't be returning. Strange place! read more

got a fill on my pink and white the last time I went in. After it was done I decided to get a pedi. It was a different girl who did my pedi and she said my total was $95.00. ARE YOU KIDDING ME!!!!!! Never going back. read more

Awful service, I've tried to give this place a few shots but never enjoy stopping here.

I LOVE Raini Nails! I have been going to Raini's since they opened 12 years ago and the quality of manicure, acrylics and pedicures can't be beat. My sister-in-law was visiting from Michigan so naturally, we treated ourselves to a Raini's pedicure. She said "I don't even know whose feet these are" the pedicure was so fabulous! Everyone is very professional, friendly and it's fun to spend time in the salon! They are always upgrading the salon as well, ensuring everything is bright and cheerful and sanitary! I would give the salon 10 stars if I could! The owner is a fantastic woman! Treat yourself asap. You'll be glad you did! read more