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    Lilac Realty

    4.5 (8 reviews)
    Closed 8:00 am - 7:00 pm

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    Tricon Residential

    Tricon Residential

    (73 reviews)

    cannot say enough positive things about Robyn Wojcicki. She stepped into a difficult situation that…read morecould have gone in a completely different direction, but her calm presence and professionalism kept everything grounded. Robyn listens, communicates clearly, and treats people with real respect. Her ability to de escalate and work through challenges is impressive. She remained composed through every part of the process and ultimately delivered a solution that showed she genuinely cares about resolving problems the right way. She deserves recognition for her leadership and dedication.

    Stay away from Tricon!!!!!!!!!! This has been one of the…read moremost frustrating and disappointing rental experiences of my life. The homes are in poor condition, yet the rent prices are shockingly high. Every year they raise the rent without meaningful improvements or clear justification. You end up paying more and getting nothing in return.Communication is a nightmare!!!!! It's nearly impossible to reach a real person, and when you finally do, the support is unhelpful and unprofessional. There is no local office to speak to someone face-to-face, which makes resolving issues extremely difficult.As a tenant, you feel unheard, unsupported, and completely unvalued. This company seems more focused on increasing prices than maintaining quality or caring about the people living in their homes. Renters deserve respect, transparency, and proper service -- and unfortunately, this company consistently falls short.I strongly advise anyone considering renting from them to think twice.!!!

    Henderson Properties - Charlotte MLS listings

    Henderson Properties

    (136 reviews)

    Elizabeth

    I have had a few positive experiences with Henderson as well as a few negative ones. All are…read moreoutlined below. Positive experiences: I have been treated with politeness and patience each time I've called in or emailed the assistant community manager. Setting up an account and payment information is complex, but they have helped with every step. Negative experiences: My car was involved in a hit and run in the parking garage that Henderson theoretically should maintain and manage. Henderson contracts the management of the parking garage to another company. There are no cameras, which makes me feel really unsafe. The employees that I have spoken with have been nice, but that does not change that I have sustained thousands of dollars in damage to my vehicle in their building. The community manager came off unsympathetic and responded with an "I certainly understand that this incident is troublesome". Troublesome? I could have been seriously injured in the incident and now cannot even park in my own condo's facilities without feeling worried about being mugged or followed or hit again. The same week, the ceiling in a shared hallway between condo units leaked so badly, we had to contact emergency maintenance. Going through Henderson's Emergency maintenance line was a nightmare, myself and another resident were sent to voicemail and never got a callback. We had to contact a member of our HOA board to get help. Emergency maintenance didn't show up until 3-4 hours after we first frantically contacted the service, during which time the leak grew and got so much worse.

    I do not recommend Henderson Properties based on my experience with communication and handling of…read morerepairs. Flooring repairs were started at my rental, but the work was left incomplete after demolition. The kitchen sink, cabinets, and dishwasher were removed and portions of the flooring were taken down to the subfloor. The home was left in a partially unusable condition for over a month. Despite multiple phone calls and written requests, I still have not received any response from the property manager. Work is now being scheduled, but only after continued follow‑up, and there has still been little to no direct communication or accountability from management. If repairs are required, be prepared to advocate for yourself and document everything. Communication should not be this difficult when a rental is left without essential living facilities.

    A&Z Residential Properties - Front Pic of Amber Leigh Property

    A&Z Residential Properties

    (2 reviews)

    Trust me when I say: Go through ANY other company for renting…read more My boyfriend and I applied to rent a house before seeing it (it's 2013, there's Google Streetview and a virtual tour online). Apparently this wasn't "following the steps." Nowhere on the application did it say "You need to see this house before you apply to rent it." Regardless, they accepted our $60 to apply. We called 3 days before we were driving through the area to see if someone could show us the inside (we figured we would get the house since the day we applied the property was listed as "pending"). She told us no, that we need to go through a realtor. Problem: No realtor is going to show a house you already applied to through another company. I called her back and told her only her company could show the house, she said she'd send out an email to all the people who could show the house during the 2 hour window we had and call us back... Jump 3 days ahead and we hadn't heard back, but were driving through. I called back and she said, "I tried to call you Saturday... well, I called someone. This house is popular and I talked to someone who was interested." It wasn't us. Needless to say, we didn't get to see the inside. But she did inform us that we would be contacted the next day about the application. Of course we didn't hear anything the next day. So two days later we called back only to be informed that this company doesn't go with the whoever-applies-first (and is approved) gets the house. No. They go with whoever they feel is the "best" candidate, i.e. she had pushed someone else's application through so we wouldn't get it. And what about contacting us? Apparently, they mailed a letter. I was nothing but nice to this lady, but she was incredibly rude, short, and untrustworthy. I'm not saying this because we have bad credit, or can't afford this house, or anything like that. I feel very confident we (a professor and school teacher) were approved. Please don't rent/buy through this company. I should also mention, of course, the $60 application wasn't refunded.

    I called one day to get some rental information one I could tell the vibe was bad two he was being…read morean ass hole and was very rude I didn't have no attitude all I did was implied that I had been calling about this property and no one contact me back why did I say that all hell broke loose he rudely tell me to find another property then he hang up the phone in my face so I called back and ask was there a disconnection all I heard was screaming and I'm ask to much blah blah blah so my advise to you anyone that can be an ass an be so rude before I even get any words out my mouth CLEARLY you do not want to do business with this man so I advise you BE AWARE I have never felt so disrespected from a so called "entrepreneur" in my life

    Progress Residential - Missing step

    Progress Residential

    (114 reviews)

    Derita

    10421 Henbane Court (White House / Black Door)…read more 1. Invasion of Privacy from the Neighbors If you are facing the house, the neighbors on the left were extremely intrusive. One incident in particular really crossed the line. I had guests over for an upcoming birthday celebration and asked some of them to leave through the back door so my Ring camera wouldn't record them leaving through the front. Why I chose to do that is nobody else's business. Unfortunately, the neighbors decided to make it their business and called the police. It is broad daylight. 1-2pm in the afternoon on a bright sunny day. I was still asleep when my guests were leaving and I woke up to loud banging on my front door that literally shook the house. I went downstairs while one of my guests was still inside preparing to leave. When I opened the door, there were two police officers questioning me about who lived there and what was going on. I told them I was confused about why they were there, and they explained they had received a call about "possible squatting activity." Apparently, the neighbor called the police because they "hadn't seen me in a few days" and assumed someone was squatting in the house. At the time, I had a backyard tent that had been destroyed in a storm. I left it in my backyard temporarily so I could break it down and throw it away. Because the damaged tent sat in my backyard for several days, they assumed my friends were squatters. What made the situation even more frustrating was that the other neighbor texted me afterward explaining that they thought someone was squatting. If you truly thought something was wrong and you already had my phone number why not simply text me first and ask if I was okay, still living there, or at home? Instead, they immediately involved the police. Our daughters had even played together before this happened, which made the entire situation even more confusing and disappointing. I was extremely embarrassed because it was the first time those guests had visited my home, and suddenly the police were pounding on the door. After that incident, both neighbors constantly watched our house as if they were waiting for something to happen, despite us never causing disturbances. They would remove decorations from our mailbox, the neighbors to the right would open our mail and then return it, and they would monitor us constantly. If I was outside doing yard work, one neighbor would suddenly walk over from the other neighbor's house just to observe what I was doing. Whenever we had family over and sat in our backyard, one of the neighbors would immediately come sit in his own backyard tent and watch us the entire time. Yes, people are free to sit outside, but it always felt very intentional and uncomfortable. The tent was dark enough that you couldn't easily see him unless you looked closely, which made it even creepier. My daughter was genuinely uncomfortable around him. Also, be aware that there seemed to be a strange sense of competition. If you cut your grass, they would suddenly cut theirs the next day. If you enjoy decorating for holidays, expect them to quietly compete with your decorations as well. 2. HOA Communication & Maintenance Issues The house is white and there is no grass along the side of the home, whenever it rained, the dirt would turn into mud and splash onto the siding, leaving orange-colored stains on the panels. We purchased a pressure washer and tried cleaning the siding ourselves, but the stains would not come off completely. I contacted the HOA and explained that we were attempting to resolve the issue, but the panels were stained and, since we were renting the home, I wasn't sure what else could be done if our efforts weren't working. About a week later, a random truck appeared parked in our yard. The worker connected a long hose from his truck directly to our outdoor water spigot. We received absolutely no notice about when they would arrive or what time they would be there. At first, I genuinely thought someone was stealing water until I went outside and asked what he was doing. Afterward, I took photos of the cleaned siding and emailed them in as proof that the issue had been resolved. Later, we received a bill for over $400 stating that we were responsible for paying it. When we called to ask why we were being charged, they explained that our lease stated we were responsible for exterior maintenance. While I understand that responsibility may fall on us according to the lease, the issue was the lack of communication. Why weren't we informed about the cost beforehand to see whether we could afford it or possibly hire someone less expensive ourselves? Instead, the charge was simply added onto us without warning. This felt very blindsiding, especially because the issue was mainly being pushed by the HOA not something we personally considered urgent enough to immediately spend $400+ on.

    I am a current tenant and I wouldn't refer my own enemy to Progress. I live in one of the…read moreHuntersville, NC homes and they are the worst. I am currently looking for another home to move to that isn't managed by Progress. They do not put real effort into fixing anything. When I normally have requests they send the same technician, Homar. There has been times when there have been other techs come out but their work has been fine. It is only when Homar comes. Homar came out to look at the kitchen garbage disposal one time and when he reconnected the water, he reconnected the hot to the cold side and the cold side to the hot side. I did not notice until he left. Homar came to my home multiple times after that for other issues and I told him about it. He acted like he could not do anything and like he didn't hear me. It took a different technician when he paid me a visit for a differnt repiar to kindly switch them back. That tech asked me who did this and I told him. He gave me a sideye and said Progress will hire anybody which I am clearly seeing. Now here comes the bigger issue. The patio door also has a sliding screen door. I kept having issues with it coming off track. So Homar went and bought another one. The new one does not sit properly on the track. I can still see outside from some sides of it and it doesn't latch close correctly. Most recently, Homar came on a Tuesday to put the screen back up and it was back down by Wednesday/Thursday. I asked him after he put it back up if the issue is a tenant issue or cause by me because it keeps coming off. I already knew the answer but wanted to see what he would say. Homar said that it wasn't a tenant fault and that the tracking needs to be replaced. I asked him because I have cameras in my home and I wanted it to be recorded. Like seriously! I am 45 years old and it doesnt take a rocket scientist to open and close a sliding door. The screen patio door, the door to my garbage room and the door to my laundry room are very cheap doors. The brackets needs to be replaced which has been said by Homar himself. Instead, they keep coming back to bend the thin metal back and put the doors back up. Homar also just recently put the garbage room door back on track and now the door doesnt close all the way. All of this was mentioned today in the call to Progress. I also asked to have a master technician to come take a look to get to the root of the problem so that I can stop having to call for repairs. Progress charged me $75 today stating that there has been too many work requests for the same patio door. Like be for real! Let's use common sense here! If you have a tenant who keeps having multiple orders for the same issue with the same technician repairing it, why not send out a master technician or a different technicican to look at it. I was told that it could not happen. I was also told that they will take my request into consideration of not having Homar for future requests but they can't guarantee it. WHY KEEP SENDING THE SAME INCOMPETENT TECHNICIAN OUT TO REPLACE OR TRY TO FIX THINGS WHEN HE ISNT FIXING THE ISSUE?!?!? Make it make sense. They are charging the tenant for their incompetent tech instead of trying to fix the issue! And they wonder why I won't renew my lease. This is reason number 9. I am definitely looking for a place as I type. They just lit a fire under me. That is why they have low star reviews. They suck bad!

    Lilac Realty - realestatesvcs - Updated May 2026

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